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I expected a larger room, but it was adequate. One TV in the suite shared by the work area/sleeping area. Modern and comfortable. Very servicable wi-fi. I went back for seconds on breakfast: eggs, meats, potatoes, waffles, cereals, fruit.... Staff was friendly eager to help and prompt. Great restaurants closeby, including Houlihan's, one of my favorites.
This was a gorgeous hotel. Great decor and location. It was very close to anything you would want or need. Only 15 minutes from downtown so you're away from the chaos but close enough to get down there. Staff was friendly and rooms were fantastic. Great breakfast (free) and free wireless. Free covered parking garage, gym and pool (indoor). I was VERY pleased.
The hotel is next to the metro downtown making it convenient to get to the Arch and Busch Stadium, had plenty of eating options nearby and was just what I was looking for when finding a single night stay. The only dissapointment was the small pool as there wasn't enough room for kids to really swim around especially when other people were trying to do the same.
Well located as really close to Forest Park (Zoo, etc) and downtown. Great breakfast and large room. Others pointed out the small swimming pool but I did not take it very seriously. The pool is EXTREMELY small...probably 12' x 15'. If your kids will want to do a lot of swimming then it's not a great spot for your family.
Hotel was great! Breakfast (lots to choose from) was hot and yummy! Pool was a bit small, no hot tub. Beds were firm but the rooms were nicely decorated and spacious. Would probably stay at another Springhill Suites. Front desk was very helpful and had a list of nearby restaurants with directions and distance from hotel. The Magic House is worth a visit!!!!!!
I stayed at this hotel recently in order to help my daughters find an apartment to live in while at school this fall. This was a very busy weekend in St. Louis....there were St. Louis Cardinals home games, there were soccer tournaments, volley ball tournaments, and an Elite Track Meet at one of the local universities...so the hotel was very busy. The receptionists at the front desk were very friendly and extremely helpful to me giving me directions and maps and finding offices/phone numbers during my apartment search. I am very grateful for all of their help.
Pros: Nice big bathroom and shower Bed was pretty comfy. Flat screen TV Seperate sitting area Mini fridge and microwave was convenient Pretty quiet Friendly Staff Cons The room set up was weird. Bed in one spot then a wall #40in fog#41 that seperates you from the sitting area. The vanity are was small. There is no ATM at this hotel. You have to go across the street to the shopping plaza. Little closet space. The breakfast was ok but not much of a variety. In room coffee was gross. And the pot was not user friendly.
We LOVE this place! We have stayed there 3 times! It is great with kids and close enough to the Zoo and the Galleria for shopping. We love eating at Houlihan's next door and would love to try the little cafe across the street too sometime. We can't wait to go back again. Our only complaint is that the pool is WAY too tiny and we can never get in- it is always packed. I think it is about 10 or 15 feet square. I think only about 6 people fit in it! So that is always disappointing for the kids- but everything else is great. We also love the fee breakfast! The Belgian waffles are so much fun and the kitchen are is really well stocked! I suggest going early- by 7:30 it is already busy. The staff does a great job and is very accomodating. We have reqested a pack and play and that worked out fantastic- they even had a sheet and crib blanket - I thought that was perfect- our son loved it! He really liked having his own bed away from home! The rooms are really spacious and we had so much room. They are so nice and clean. The rooms are very nicely decorated too! We really liked having the kitchenette too with kids and all of the food and milk we travel with for them while dining out. This is a fantastic place- you willl LOVE it! I wish we could stay here once a month!
I have been commuting to St. Louis for work for over 3 years. It is difficult spending so much time away from my family but the staff at the Springwood certainly make it easier. One 2 occasions I was tempted away to other hotels with offers and bonuses as they strived to get our business. But they didn't make me feel as comfortable as the Springhill so I went right back next trip.
Check in was a breeze and they have plenty of carts available to bring our luggage to the room. The king suite was perfect for our family of four. Our two small children shared the sitting area giving us privacy. The shower was large and clean. The pool was small but my five year old son enjoyed it. The continental t breakfast was fabulous and different each day. It was also near a metro link station which was the best way to travel downtown.
The original room we booked was not available, but they were able to move us to a different one.
Ruth Chris and Starbucks in main lobby. Pool would have been nice. Exercise room was great.
My favorite part about the trip was that it was a very nice hotel that was close to the things that I wanted to enjoy. When I arrived on the 4th, I casually walked over to the Gateway Arch for a beautiful view of the city. The next morning I went to 8th and Pine (which was only four blocks away) to ride the MetroLink to the beautiful zoo. After a quick change at the Forest Park stop, I rode the bus a few minutes to the zoo. BTW the zoo is free but I recommend the Adventure Pass so that you can see and do all the extras at the zoo. Next, I got lost. Not St. Louis's or the hotel's fault, but I thought I would mention that you do not get on the bus back to Forest Park terminal at the same place as you were let off. Go across the road, and it will save you an hour tour of the neighborhoods of St. Louis. That night I walked 7 blocks to Busch Stadium to watch a Cardinals game. As you can see I was able to walk to several highlights of St. Louis. The next morning after I checked out, I took a short drive to Anheuser-Busch for the Budweiser tour. I took the Day tour for $10 and thoroughly enjoyed it. The location of the Hyatt Regency made all of this possible. The room overlooked the Arch and the bed was yummy. The only thing that I can think of that I didn't much care for is that most of the stuff in the store wasn't marked, so since my normally $1.49 cheese crackers, cost over $5 I didn't know that until I got to the checkout. I felt bad for the guy who had three cokes and two bags of chips that costs well over $20.
-Friendly/helpful staff -Proximity to ballpark -Clean/comfortable room Parking situation was not ideal, not enough parking to accomodate guests. If it is a game day count on hunting for parking.
I liked that they had convierge and bellman to help you to your room with your luggage Nothing..i loved everything!!!
Staff was really good. Lot of construction around.
When I pay as much for a hotel room as I did at this place, I expect parking to be included, or at the very least for it to be reasonably priced. Instead, this hotel expects you to pay $26 a night for parking!! That is a rip off for a midsized Midwestern city. We ended up parking a block away in public parking and walking back to the hotel. The fact that they charge $26 a night for parking!!!!!
Clean nice place. A very friendly staff, though we only dealt with them twice. They found me a box fan :) Great shower. Had an incidentals list so you may borrow or keep items you forgot. Loved getting such a late checkout. Never heard a noise there. I really liked it and will return. Expensive parking. A/c wasn't as cold as I'd have liked though comfortable. Our view was 1/2 of the bridge but also 1/2 a partial roof covering. Was easier to view the roof half.
Bed was very comfortable. Location convenient to Arch and ball park. Water was scalding in sink and shower. Sink had two choices, scalding hot or cold and there was no pressure. Shower was adequate but not great. Only needed tv for 5-10 minutes for news update and sport highlights. Remote did not work well. Very frustrating for what should have been a simple task. Have stayed in better rooms for half the price but not downtown in a large city therefore, the price is strictly for the location and the brand.
Loved everything about the Hyatt we didn't have to leave the hotel if we didn't want to everything was already there St. Louis the city as a whole was a disappointment everything was under construction and closed
Great location Expensive food.
Parking garage was a bit of a pain. Everything else was great.
It was being rehabbed a bit so it wasn't in its full glory
-very helpful staff -updated, spacious rooms -AWESOME light show -nice bar in the lobby -beautiful architecture Parking is $25 for self park and $35 for valet... I highly recommend the valet! It's definitely worth the extra money. (It seems expensive, but a lot of hotels in downtown areas charge money for parking....)
The Grand Hall Light Show was Spectacular. The buildings history was posted on plaques in various places that was interesting. The building as whole was restored beautifully. Clean room and friendly front desk clerks. The walk to the Ball Park was fine for a couple but was a little far with younger children, although there is city transportation available. Kids loved the pond with fish to feed and the paddle boats, all in all we would book here again. Having to pay $20 to park a night, and had we not be Hilton Honors Reward members we would've had to pay for breakfast as well. The layout was a little off, with the rooms a distance from the lobby. There was a wedding two of the three nights and everything was blocked off made it inconvenient and missed the light show. Very few shops in the shopping center.
Employees was amazing and so was the room. Parking should've been free and guest needs a map of the hotel
The historical structure, staff, greeting and planetarium style show on the historic roof of the train station made the stay unique in every way. The property is undergoing construction, which meant some walking to get to the room with our luggage but it was worth it to walk in and around the old train yard and see one of the countries most amazing stations!
Staff was outstanding not having enough money to stay longer
Large room for the price Hard to find your way around. Staff was less than helpful.
It was a beautiful building with nice amenities. They had a special event which kept the remaining guests from the main foyer, bar and Starbucks. It was disappointing to miss those in the evening.
Clean, well-kept Fairly good customer service Large room Seasonal pool Non-hotel customer traffic Long wait for valet (understaffed)
Absolutely fantastic experience! The historic building of the hotel was wonderful. Service superb and friendly. They were great at accommodating out big dog and we loved the pet playground, only wish it had been fences on the open side. We will definitely stay here again when in St. Louis!
The decor and continued renovation to the old station is good. Awesome lobby, rooms clean, plenty to do around the complex. One night wasn't enough. As recommended, use valet parking for both security and convenience. Lobby staff are a bit robotic. Could use some sprucing up in the way of personality and interpersonal skills.
Location was great The water pressure was horrible in the shower, and our bed was not comfortable at all
Location only good thing Parking not included and rooms smelled weird and some of staff were very rude! Not worth the price we paid!
Very friendly staff
Location and roof top bar. Didnt have hot tub working at pool. Pricry.
The proximity to the Arch & Ballpark was great as well as the other downtown spots. Never really felt like we needed a taxi except when we went to the Budweiser Brewery. The welcome desk & concierge staff were very friendly & informative. The only cons I have about this hotels is the elevator w/ the keypads were always backed up, there is no free wi-fi, & the rooms didn't have a fridge. Other than that the hotel was nice.
Room 1230 has a wonderful view of Busch stadium. Terrible pillows. The staff had issues with our reservation. They had a notation in computer to charge the room to an AmEX. We don't have an AmEX. The room was overpriced.
Elevators are horrible in the east tower 1 is only used for the bar on the roof..it took us 20 minutes to get an elevator from our room on the 9th floor to the lobby because the elevators available to guests staying at the hotelweree full everytime
The rooftop bar was amazing! Everything was great!
Our room was small but comfortable. Staff was very friendly and helpful. The view was great--we overlooked Busch Stadium. The location was also perfect for walking around downtown St. Louis. For a really spectacular view, head to 360, but be forewarned, you can't get there without the assistance of staff. We tried and wandered aimlessly. We did not utilize the gym or pool, but they looked nice. The shower was awful. When going away for whatever reason or for however long, it is imperative to have a decent shower. Our hotel shower had low pressure, a weak stream, and we didn't feel clean afterwards. When we got home, the first thing we did was take a nice hot shower. r The hotel seems to have updated everything but the rooms. The Market Bistro was very pleasant; all staff was more than friendly and accommodating. There wasn't a bartender behind the lobby bar, so we couldn't just grab a quick drink there; we'd have to go into the Market Bistro. Also, if you need anything such as deodorant, a toothbrush, or a nail clipper, you won't be able to get these in the gift shop. Slim pickings down there. We left for all of our meals, cocktails, and any forgotten items.
Convenient, nice parking arrangement (not too pricey for the city), restaurant/bar at the top of the hotel was very good! The elevators, though usually efficient, were occasionally slow. It was also a bit difficult to regulate the temperature of the room.
So close to everything downtown, but the hotel is also very nice--they are not trading a nice place to stay for just the location. And the place was very popular, people enjoying the lobby and going up to rooftop bar, even though the Cardinals were out of town.
Great view of the stadium! Breakfast buffet was delicious! East tower elevators had long wait time.
there was a lot of hidden taxes and parking is $20 a night. Also you have to pay $13 a day for wifi. I would expect these fees to be included in the price, kind of disappointed but not a big deal. Just kind of annoying
Best bed/comforter I've ever had at a hotel, shower was luxurious, nice bathrobe, staff was very friendly, parking attendant was very friendly. Nothing extra was included, no free breakfast, not even a free bottle of water even though it's sitting on your dresser when you get there (has a tag for $3). Minibar, like any hotel, was way overpriced.
We loved thw beds! We just wanted to slunber. Loved the spa bathroom. LIked having a robe. Good food. Nice tv. Spacious room! We felt special. This was a staycation for me and my senior mom. She enjoyed herself immensely. There was a high pitched humming noise, like from something mechanical, coming from outside the room. It wasn't too loud, but you could hear it. I don't know if it was the hotel itself, or noise from the street. We were on a higher floor as well.
Location to downtown sites. Spacious room - very clean. COOL FEATURE - for $5 Westin will supply you with workout shirt, shorts, shoes (if you forgot them or just don't want some stinkiness in your bag for the trip home). Restaurant staff was very friendly and had. O problem getting hot water for me for the provided in-room tea bags. Food options were pricey - especially in-room. No hot tub (was really hoping for this esp after long days during biz trip and when cold out). Fitness Center has nice footprint and facilities but could be better equipped (more weight options - less cardio machines). They tried charging me for parking ($20) even though I arrived via Uber & told them I had no need for their parking services when I checked in the night before.
Nicely appointed rooms and great location to Busch Stadium. There are too many extras that the customer has to pay for. The Internet was $12.00 per day and the cost for drinks and food in the hotels restaurant were not a good value at all. We found ourselves going to the Hilton, just a block away, for these amenities.
Bed was comfortable. Big rooms and nice rain shower. Nearby bridge construction makes it difficult to access. Said bar was closed when there were still people in it. Took forever to check out - one agent to handle phones and checkout. Then I needed change for a valet tip so skipped the front desk and asked the restaurant - took over 5 minutes to finally get my change. Staff all friendly and tried to be helpful but the actual result was frustrating.
Was suppose to check in after 3 didn't get 1 room till 5:30 and didn't get the other 2 rooms until 8:30 at night. Some of our group had to change clothes in the hotels public restroom. Front desk staff was not very helpful probably will not stay there again.
The hotel was very clean and Self parking was easy There was only one robe in our room for two
We stay at this hotel a few times a year. It's clean. The rooms are huge. And the beds are comfortable. We will almost certainly stay here again. The cleaning staff was very aggressive in there multiple attempts to enter the room while we slept in till about 10. And then while we were showing and getting ready to leave. Needless to say it was uncomfortable and frustrating. There was also construction at the entrance of the hotel this time during our stay. The room was loud. And the street and sidewalks were a mess.
The Valet Staff was amazing. Polite, friendly and welcoming. Excellent first and last impression. Very Clean hotel The location of this property is ideal. We could walk to everything except the zoo and the brewery. Laclede's Landing was less than a 20 minutes walk. We went for a run in the city one morning that was gorgeous with the arch and sunrise as a backdrop and through some smaller parks on market street. We drove down from Indiana. It was a 5 + hour drive. Not horrible but long enough. When we got there we had to wait 30 minutes for our room to be ready. It was 5 pm. WELL after the check in time. That was aggravating. We were supposed to have a tub in our room and we ended up in the handicap room, so not tub and the shower was set up for movement challenged individuals. Great that they are accessible for people that need it but we would have preferred the room we booked. The sink in the bathroom leaked and the soap shelf in the shower was pulling away from the wall.
old average accomadation difficult communication a change of date I actually paid twice for a room!! Oh well!
They gave us a very nice clean room on the top floor overlooking the stadium and arch. Bathroom had a decent sized bathtub! Downtown location means that you will pay at least $20 per night for parking! Hallway noise seemed to come in a bit louder than in other places I've stayed.
The location was very near the hospital. I had one of the newly renovated/decorated rooms. The poolside restaurant was very nice in the evenings. I will stay here again during my next visit.
Everything. Very nice place to stay. Parking garage technology malfunction detained us and a couple other guests for about 1/2 hour.
friendly staff, convenient services.
The hotel is beautiful, with a real air of luxury. At a very affordable price too. However I ate here and will not be repeating the experience. The food was so bland it was like eating cardboard. My guest had a different dish and had the same opinion. It was the most bizarre dining experience I have ever had. It looked appetizing but tasted of nothing. I would also like to comment that although luxurious the hotel is rather stingy, you have to pay for wifi and the business centre. The 20% room service charge was excessive. Poor tv channels too. I'd still come back though as such a gorgeous place in a fabulous location.
I love the Art Deco building. The rooms are comfortable. It's location near restaurants, bars and the park is terrific. Our room was quiet dispite the the festivities going on in the hotel.
Location, decor, facilities. The outdoor pool is great. One of St. Louis's classic hotels that has more than maintained its beauty and panache.
The staff were able to accommodate every request. Our club level suite was well-appointed and comfortable. The club lounge concierges were all very attentive and courteous. Front desk staff was the same. The fitness center, Sante, is an actual fitness club to which hotel guests have access. This club had top-notch equipment and facilities, making this the best hotel gym I've ever experienced. I will stay here again for the gym alone. An excellent experience overall, and we are looking forward to our next visit. Like a lot of hotels, the sink and bathtub drained very slowly.
Has a cinema inside, nice pool, and good location if you want to have some nice bars and restaurants to go to Beds are extremely uncomfortable. Room was given to us with a king when a queen was requested Room keys rarely work after the first time especially in the self park garage Rooms are in general pretty old and outdated, hence the uncomfortable beds
Location, facilities and architecture were excellent. Room was a bit dated.
The waterfall shower was very nice The pillows aren't comfortable
Friendly staff, great service, up and coming area, close to downtown Not much - just that we had to leave
As mentioned by several other reviewers, the Moonrise is quirky and eccentric with its design and decorations, but that is what makes it so fun. The rooms were very clean and offered little trinkets that would not be found other places. A very enjoyable experience. TV reception was very poor.
Vibe No pool or shuttle
Walking distance to Wash Univ Nothing
Loved the location, and the bars in the buildings. Staff was nice. Room was clean. No problem getting a late check out. Asked for a king bed, got two fulls. No bathtub which was highly disappointing, I love long baths when I'm away since it's not something I get at home. Security was quite brash. It was a weekend night, but come on. They were being louder then the kids they were looking for. Smoking area could be much better! And for the price, breakfast was not included and a salmon bagel at the Eclipse was 16 dollars. Only will go back for its convince to the Pageant.
Vibe and people
This is a great hotel and the staff was wonderful. We loved the rooftop deck. The hotel room was very nice - modern, chic and spacious! The bed was so comfortable! The hotel is situated in an eclectic area of St. Louis. Walking distance to various bars and unique restaurants.
Very friendly staff. The welcome cocktail was a fun and WELCOME touch! Very nice rooms with comfy beds. Love the rooftop bar as well. Great stay!
I absolutely love this hotel! The location, staff, decor, and comfort is top notch! I was able to check in much earlier than most other hotels, which provides much convenience for travelers who arrive earlier than "check in" times.
Friendly staff. Clean nicely furnished room. Very comfortable bed. A larger TV.
Hotel looks like it was placed in the middle of a 3rd world country. The hotel was beautiful, and staff were excellent. The restaurant serves one of the best breakfasts. Terrible mouse in the room the entire time. The soundproofing from the outside is non-existing. Heard the wind howling and the traffic 24rs. a day.
The actual hotel room is great! The staff did a poor job of providing customer service. The room card didn't work no one explained that you had to go to the 8th floor then get off and find another set of elevators to get to your room. It was loud The casino makes everything smell like smoke and whatever they use to try and mask the smoke.
Amazing hotel, very luxurious rooms. Very clean casino, and nice staff. The food in the casino (the burger one), was not the best and not worth the money. They didn't get my order right, but they were nice when asked to fix it.
The showers were amazing. The pillows are too soft. Definitely will bring my own next time.
Luxurious hotel Floor around stool had urine on the floor room from previous guests. We found this after a nice night in the casino, so less than impressed.
Stayed in 'luxury' category room. Very nice. Good vibe. Staff seems proud of the operation. Very friendly, very attentive. Would stay here again when we're in the St. Louis area. Free (all be it slower) Wi-Fi in all rooms. Good enough to read email, news articles, etc.. If you want to stream stuff that will cost you $10 a day. Small issue but the hot water coming out of shower needed to be a bit more 'hot'. Never did quite warm up to my personal like for water temp.
Room was very nice. Staff was excellent as well. There was not much around the area to do but this is a casino after all. The casino was very tight and smoky. A bit pricey for what you get.
We loved the happy hour with free drinks and snacks. The hotel and rooms were extremely clean and beautiful. This is a great location for tourists because it's literally right next to the arch, and a very short walk to anything else in the city.
The staff was very friendly and efficient, delicious breakfast, beautiful hotel!
The happy hour with drinks and snacks was fabulous and helped to ease the expenditure for food! Pool was less than inviting.
Complimentary breakfast and evening happy hour. Strong chlorine odor around the pool.
Provided breakfast and dinner with happy hour
within walking distance to numerous tourist spots downtown fairly decent free breakfast "river scene" with statues on the lobby . . gave the whole lobby the smell of chlorine; ridiculous check-in situation: VERY limited parking in front of the hotel, so you have to wait for someone to pull out before you can pull in, then go check in and THEN they give you a voucher for the parking garage that is across the street; there are 4 elevators in this hotel; but our room was only accessed by one elevator . . . with no option of taking the stairs instead.
Comfortable, quiet, and great location with a generous breakfast, evening 'recepti
530 kickback. Nothing.
Location, comfort, amenities, friendly staff Nothing
I love this place. I stay here whenever visiting St Louis. Close proximity to several points of interest. Excellent breakfast and kickback.
They were very pet friendly. I had my dog with and had no issues. Flat rate 15$ a day. Beds were hard
We loved getting to stay somewhere that was pretty much rich in the middle of everywhere we wanted to go and see, but avoid the mass traffic of the city. This was our second time to St. Louis together and we definitely can't wait to make it back out to The Cheshire. It was everything we were looking for in a hotel. Plus the continental breakfast may have been small, but the quality made up for the quantity by far.
Fun and charming theme, great location, and excellent staff!
The Cheshire is a quirky British castle and authors based 'Lodge". Each room is named for an author and has a copy of one of the writer's works with a bio bookmark for each guest. (I have, over the years, enjoyed Auden & Isherwood, and now Laurence Sterne.) The windows on each floor and in each room are leaded pale colored diamonds. The reception area boasts heavy wooden furniture, a bear, and "Oriental" rugs over tile. The front desk and bar staff are superb! Nice pleasant people. The pool area is inviting even in non-swim weather, with standing heaters and a firepit. Too much fun, and reasonably quiet for a full hotel. Guest with relatives in lounge area espousing ethnic and religious prejudices (?!) loud enough for others, including me, at separate tables to show surprise. Not a common experience at The Lodge!
Noisy AC which had to be reset to work dirty shower walls, musty smell. Modest breakfast, but fresh and delicious. Accommodating staff and unparalleled decor. Overall, too expensive.
Big room and bathroom
Rooms are very nice. Beds are great !!! Slept like a baby. Parking, not great
Beds were comfortable. Convienent. Our room had a very poor layout. Antiquated TV that was 20 ft from the bed. Bathroom set up is very poor. The bathroom was huge but just wasted space. A pedestal sink with a narrow glass shelf above, left very little room for your toiletries. My tioletry bag wouldn't even sit on it. Service in the bar was also very poor, especially for the price of a cocktail.
The property is beautiful, the staff was exceptionally courteous and attentive, and the room was very comfortable and relaxing with an interesting layout. The only thing I could call a negative was the view out our windows of the HVAC units.
The bed was so comfortable, the staff was courteous and helpful, everything was very clean and the building was absolutely beautiful! It is located right so close to everything downtown we just walked everywhere! The bedroom was a little bit small, there was only about 2 ft, maybe less, between the end of the bed and the wall. However, it is an old building so that's to be expected. We had a not so beautiful view of the A/C units but for the price, I can't complain.
The good -The hotel lobby and exterior are beautiful, the decor in the rooms are nice -The beds, pillows and linens were the most comfortable I've ever experienced -The location is perfect, close to entertainment, restaurants and nightlife The bad -There's no fridge or microwave. If you're like me you might think, "no big deal." If you stay more than one night, it's a big frickin deal. You can't even have a cold drink of water without going to the 8th floor for ice. Forget the left overs from dinner you might want to bring back. Or the bottle of wine you'd like to chill. Or anything else that may need to be cold. It's a huge inconvenience that no milk and cookies or free wine can make up for. I can not for the life of me understand why they didn't install a fridge. -The breakfast is the worst. Plan on eating breakfast out. The options are extremely limited. Toast, bagels, cereal, muffins, and a few fruits. If I was staying one night, I wouldn't hesitate to choose this hotel. The problem is, I never stay one night anywhere. The no fridge thing is the tipping point for me. There's nothing else that differentiates this hotel from the major chains than the lack of a couple of basic amenities/services, a fridge, a microwave and a good breakfast.
All staff was rude except the valet
Clean, the happy hour, milk and cookies, friendly staff 1 forty pillow
Stunning hotel, extremely nice staff. I normally don't spend this amount on hotels but it was nice to treat myself. I hope I get to go back again! So cute to have cookie time even though I wasn't able to make it, same with the happy hour. I didn't like to 30$ in state fees and taxes .... And that the free breakfast didn't include eggs, ect.
Super location and a good value. Didn't have a concierge to help us.
The hotel did have a nice bar and the roof top pool had an amazing view of the city. We were in walking distance to just about everywhere we needed to be. When we arrived in our room the air was out and we had only a box fan and one of the beds had a large gross stain on the sheets. After numerous calls we finally got the beds changed out. They did not fix the air but closed our drapes saying keeping the sun out would help. After more calls about the air and finding what looked to be blood on a "clean" towel we were given $30 hotel credit and free parking. Would stay elsewhere.
It was Ok. We dodnt want to take our shoes off in room. Light switches were filthy. Light shades askew. Everything felt intidy. Wouldnt go back. Uncleanliness!
The location was great, it is downtown close to the arch and restaurants. The rooms are very dated. We paid $281 for one night in a suite and it was not worth it. Did not seem clean and the hallways smelled like weed.
Clean room, friendly staff and great view. Booked early and got a great rate. Very close to everything you'd want to do in downtown St. Louis. About a half block walking distance to Busch Stadium. Recommend dinner at the Itallian restaurant across the street at the Hyatt. I would not say it's fair to pay too much more for this hotel. It is clean and has some updates, but can use a lot more updating or at least touch ups.
Spacious Room, Rooftop pool with a view, location. No free breakfast, no free drinks, no real amenities period. Friendliness of staff checking in. Parking deck not the easiest to navigate.
Location Dingy, dated and in need of a remodel.
Dirty and expensive, loud halls, no warm water
We booked this hotel bc we thought this location had an idoor pool for our young children however this locarion dis not have an indoor pool so we had to cancel this reservation and find a different hotel due to the fact that we had already promised the kids they would be able to swim!
I think the best part about this hotel was the people. The staff is so friendly and helpful. It was great being able to get anywhere from our hotel and the view is awesome. I really enjoyed my stay.
There was a bed. Room was not cleaned one of the days I was there. Hotel didn't seem to care. On another day room had been serviced but bed pillows looked as if someone took a nap on them. Called front desk 3 times and they finally moved me to another room that had a dirty floor, worn and ripped carpet, clogged tub. Worst hotel experience I've ever had. Do not stay here!
Proximity to Busch Stadium and Ballpark Village was great. We were able to use the conference room to print our tickets to the game as well. Very convenient. Centralized AC was the only downfall. We could not control our own temperature, but we were only in the room for sleeping and it was cool out, so it was mostly a non-issue.
At least breakfast was Alright. Overpriced rooms.
Very clean No free breakfast
The staff was incredibly nice!!! I can not thank them enough for their kindness & help! Room was very clean n nice. Felt secured with the elevator being one that u have to put ur key in to open to any floor! Didn't realize the self parking was so overly priced! P
The rooms were great and the staff were extremely nice.. Had a great time!
Did not get a receipt for my stay. Can you email to me?
The location is good if you need to be near the conference center. The room was very small. Our view was a brick building. We didn't have enough towels. The front desk staff was indifferent about our requests. Parking is pricey. The restaurant was awful.
Room was comfortable relative to other business hotels and comparable to any Hilton I have stayed at. Location was described as being within walking distance of public transportation, which is not accurate. Room service order was delivered with missing items, and I was charged for them. Despite apologies from the front desk personnel and a promise that additional charges would be removed for undelivered items, nothing was changed. I asked again at checkout, but when I got the bill on my bank card it was the same. Prices for room service were typically outrageous so that just added to the issue.
While the hotel is clean and beautiful, what really stood out to us was how incredibly friendly and accomidating the staff was. We've never experienced such genuine hospitality before. This will definitely be our "go-to" hotel when we're in St. Louis. Zero complaints. Everything was completely up to par. Proce was fair. We could not find fault.
Great location. Staff was good too. The rooms were clean and very updated. Shower pressure was great. Rooms had high ceilings. You have a 20/day self parking fee. For the money do ballet for only 10 more
Surprisingly reasonable price for a very upscale experience noisy hallways, after I asked to be in a quiet location away from the elevator - that didn't happen.
For the price you pay for a room you should be able to get free wifi, but you don’t.
Friendly and helpful staff
The employees were very nice and helpful. Hotel bed was dirty, found lipstick stain as well as hairs that didn't belong to us.
The staff was helpful and friendly. We were close to downtown and the room was very clean and was a very spacious room. The hotel was quiet and overall was a very positive experience. There wasn't too many food options right near the hotel, we ended up taking a taxi to the downtown area for most of our trip.
Everything was very good except checkout. I had to wait in line for 30 minutes before two customers in the only two lines were helped and the line began to move. I had no issues to resolve, there should have been someone else that was called up to help or an express line for people checking out.
The room smelled like smoke and were dirty
worth what we paid. Bed was comfortable. Shower pressure was really good mini refrigerator was froze over. we had 2 small conditioners and not a shampoo and conditioner.
Check in and out was smooth, room was comfortable, on site parking, good proximity to Busch Stadium and Scottrade Center. Wi-fi wasn't free, TV wasn't easily seen from the far side of the bed. Needed better parking signage from the street.
The pillows were nice. The front desk staff was pleasant The carpets were dirty, the furniture was old, and the hotel needs a thorough cleaning and updating. The tub bottom was dirty, as well
Room was spacious. On site restaurant and bar a benefit. Cabs readily available.
Good security for the better part. The room was dirty. I found food on the floor. Staff at front desk was fair. A woman followed me into the bathroom that I had to unlock. Strange certainly not a guest. Do not know how she got into the hotel.
When our room was late they comped us on food items in the restaurant.
The staff were all very friendly, if not terribly helpful. Room was *filthy*. Walls were dirty, carpet was horrifying, and the bedspreads were filthy. They didn't even cover the bedspreads with fresh sheets. Sofa and chairs were so gross we were didn't want to sit on them. We were surprised to find out at the last minute that there was: -no microwave (They offered to bring us a microwave for a fee of $20/day. What?!) -no complimentary parking (We chose a hotel downtown in part to save on parking!!) -no complimentary breakfast So the value of a "discounted" room went out the window.
the Manager in the lobby area talking with the guests was a comforting touch. he was making sure the stay was good and asking about our trip, why when etc... N/A. the only thing i did not care for was our room was next to the elevator sooo first thing in the morning you could hear it for some time, other than that facility was very good.
...most of the time. First room was worn/soiled and the bathroom had an 'under construction' look where a large piece of artwork was missing. Desk staff took quite awhile finding a replacement room for 2nd and 3rd nights, but that room was more to my liking. A big gripe is lack of counter space in the bathroom and awful bathroom lighting. Manager and breakfast servers were friendly and efficient.
Very polite and accommodating staff. High quality rooms and food breakfast
Value for the money was good. They needed more staff working the continental breakfast to keep up.
Great room, breakfast, Wifi connection, restaurant One person on the staff -- doing hospitality in the afternoon -- was kind of rude.
Overall a good stay. No big complaints, except maybe the distance from any attractions.
Pool was small, crowded and a little dirty - we didn't get to use it. Otherwise the location and staff were great!!
Convenient to Blues hockey. Shuttle available or walkable if you don't mind eight or ten blocks. Nice rooms, hot breakfast and pet friendly with some reasonable rules. Close to nice dining and pubs. Bed was a little firm for me but I admit I like them softer than most folks do.