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Location of the hotel was very good as it is relatively straight forward to get to and from the motorway. Also, easy to find when coming off the motorway. Good for shops. Lovely hotel with very good facilities. Gym would have been good as an added feature. The room was very hot and the temperature gauge was too tight to turn down.
non smoking room stunk of smoke!
location,plaque on wall about when Queen Victoria stayed,architecture stale smell in bar/lobby, bar food a bit ready mealish
central location-ideal if arriving by train the weather
Good welcome at reception, staff very friendly and helpful, at breakfast, they seemed to be short staffed and there was a wait for food to come out, but the staff were excellent, keeping customers informed and topped up with cups of tea!!!
Tea and coffee. Central location
rooms were pretty small and not enough bins fir rubbish
The comfort, location and cleanliness of the hotel
Good breakfast selection at reasonable price, helpful staff, central location
the room and comfort of the room.The heating was on this time The food was not as good as last time (2009). The hotel has been updated and tastefully revamped.May I say that when I rand to confirm my room with the hotel on the morning of the 19th they "said" that they had not received any info. from yourselves.
Friendly and helpful reception and night porter. No complaints with the staff I came into contact with The shower didn't work properly. The toilet wouldn't flush. The linen wasn't ironed properly because the hotel's industrial iron apparently wasn't working. I had to wait a while for someone to let me into the hotel at 2:30am in the morniing as there is no intercom serice or key entry. I couldn't book an alarm call for later that morning as nobody answered the supposed 24 hour reception line. I could have stayed at a far superior hotel for around 5 pounds extra
the hotel rooms were quite tatty and my sheet on the bed had a whole in it
excellent staff, friendly and helpfull very poor bathroom, run down and not very clean. old television.
Reception ver smart but room very basic. Bathroom was mouldy & smelled!
Budget accomodation with reasonable facilities and helpful staff Car parking was a joke and WIFI is only free for the first hour. If you need the internet for work you might aswell stop at a more expensive hotel with free WIFI
We got back to our room around 12.30 am and we waited outside the hotel around 10 min because no body was there to open the hotel door fo us. We were lucky because one of the maintenance guys saw us and opend the door!! clealiness,
Very Handy Parking can be improved , more car spaces
The breakfast was good The room was tired and scruffy and far too hot. We got very little sleep. There was a lot of noise from drunk guests coming in at 3am.
Nothing #it was Very dirty, noisy and smelly
Nothing, the hotel was awful. The staff were rude, the rooms were horrible, they smelt, the walls were stained the noice from out side gave you a headache. We had 3 different room in one night, the first had a toilet which didn't flush, the second smelt, sink didn't empty and and 3 was just as bad. I have written a complaint to the hotel.
Friendliness of the staff. The disabled parking were a little bit too far away from reception. I would prefer a detachable shower head in the bathroom.
Easy access to internet. Too expensive for what it offers.
Quiet location friendly staff
Location The bathroom hadn't been cleaned, there were no towels in the bathroom,
the use of the pool and gym was very good and the bar and restaurant area were very nice. Bathrooms were a little old fashioned and breakfast should be included in the standard price.
English breakfast, swimming pool The double Bed was less comfortable than expected
Used for a family wedding near by, Hotel in a central position buffett breakfast excellent
Had two twin rooms, one was a little on the small side the other was fine. It took a very long time to check in, either the system was very poor or the receptionist did not know what he was doing.
Good price for B&B as at a wedding there. Rooms are in need of refirbishment. Drinks are expensive.
Relaxing and staff friendliness Room service on the pricey side.
Large room,en suite,clean,comfortable Absolute rubbish internet which costs 11.99 for 24 hours, certainly not use this hotel again untill this problem is sorted.
The ease of access to the shopping centres in the city. Should have been able to watch each movie I bought on their pay system several times until the cut of time.
the staff the plumbing makes noise every time someone flushes the toilet
good staff , accomadative to your requests
Location - just 5 mins walk from the main train station Location to train station, clean and helpful/friendly staff
unfortunatley I cannot think of anything good to say about this hotel except that it was there and it was open when I arrived. :-( The staff were unresponsive and unhelpful, The room was grubby and beds not made properly (top sheet and cover where flat but underneath it was a mess), I feel that I should have stayed at the station hotel which was £10 cheaper and only a 3 minute walk away (Station hotel looked very nice)
Location. easy to find Carpet was filty - could use a hoover around the edge and the whole thing could do with a steam clean. Urine stain under the loo which really smelt. Ran out of beans & eggs at breakfast and had to wait for 15 minutes for more.... when the lady waiting with me asked after 10 minutes if there were more coming she was told rudely "have patience." Hotel might be busy but there is no need to be rude to your guests. Stayed at the Premier Inn the next night for same price and it was far superior! (I don't normally leave negative comments either but really disheartened by this experience)
Clean, helpful staff, central location close to all amenities. No on site secure parking.
There was'nt any rooms for smokers
No parking facilities at the hotel had to pay extra for parking in a multi- storey car park
Friendly staff, who promptly provided a new room when we found our allocated room had no heating. Relaxed but professional, always quick to return to the desk when we buzzed as they were working in the back office. Breakfast selection left something to be desired (very limited range of hot food) and the coffee (from a machine) was poor.
Reception and bar staff really friendly and helpful. Rooms are comfy clean, tidy and in excellent repair No complaints
The location of the hotel is fantastic. No iron in the room, as most hotels provide these days
Convenient location. Close to railway and bus terminal. Next to St Stephens shopping mall Nobody on reception desk on returning at 2130. No bell. Had to ask the barman to find a reception staff member.
Clean, modern, good facilities, not too pricey no, although it would have been nice to have free parking!
No resturaunt in hotel
so central for everything in town we wre here for a theatre break. n/a
No mirror near a plug for use of hair dryers etc!
The staff were very friendly and helpfull. The prices of the drinks at the bar are very expensive. There was dried blood on the duvet from obviously a previous person. Room Number 115
service from staff when booking taxi room service etc.
Leisure facilities I was put in disabled room which seemed ok until i was having a shave in the bathroom and struggled with the sink being too low.
Convenient location and easy parking. N/A
well equipped room, location On a very warm evening, the room was hot and the window not enough to cool it. a fan might be useful in the height of summer.
the swimming pool and the large beautiful room and badroom
Professional and efficient reception, spacious room en suite, comfortable bed, good room temperature regulation (not too hot), friendly staff, excellent pool and facilities.
Not having to drive home
Breakfast was poor Location on an industrial estate Handy for city
Excellent stay, very good food, piping hot and prompt service. Hotel staff friendly and helpful.
This is a fairly new hotel. Very nice place to stay. Room was well equipped and very clean. Usd restaurant and that was very enjoyable, with good menu and very good quality/presentation. Staff were all very polite and helpful.
Booking room and reception, tried their best to provide a twin room Maybe more twin and less double rooms would be useful - you can push beds together, but you can't halve a double bed
We have known this hotel for many years, the new owners have to be congratulated on the refurbishment and organisation.We enjoyed our stay, it was excellent value for money.
Good Location to Hospital Excellent refurbished room Construction site
Nice decor in recently renovated rooms - tv good and liked the bath taps with temperature gauge built in so no need to try to get mixer at correct temperature Scaffolding around windows - obviously building work and renovations taking place - No chair of any description in the room - advised not delivered when ordered but badly needed one following a full days gardening!!! Also the pipes were particularly noisy - could hear other taps being turned on from adjoining bedrooms and even people going to the toilet!! Televisions sound was evident aswell - shutting of doors very loud - all in all not a quiet hotel but comfy
hotel design and comfort found no negative points
Friendly staff major refurbishment in progress at long last....food limited but good In process of refurbishment,breakfast average for price,this hotel may price itself out of the market following update.
The barman and chef went out of their way to produce a lovely simple meal that was not on the menu. Many thanks for that. The rooms are lovely and I hope you can keep the price low! Amazing how you have transformed it.
Hotel just refurbished to a very high stanard. The breakfast although very good, (as we did not request breakfast at the time of booking) was expensive at £9.50p
I enjoyed all aspects of my stay. The pool was beautiful and facilities were excellent. I reserved a 'Deluxe Double Room' but had to ask for our bathrobes, didnt receive the 'extra' toiletries, only soap, shower gel and shower cap which I beleive are basics.
The leisure facilities were fantastic and the bedroom was decorated in a tasteful manner. The first room I was allocated was very noisy - I hardly slept and had to ask to be moved on the second night. The room on the second night was much bigger and quieter!
Relaxed atmosphere Under re-construction reception area
breakfast checkout queue
\The comfort. Stairs lots of stairs
Excellent location and facilities. Good rooms and restaurants.
Good Hotel My booking though this website did not work. The hotel were not expecting me - luckily they had room! Not sure if it wsa the Hotel or this webistes fault!
Very clean and good food
Staff on a break smoking directly in front of the main reception doors doesn't set a very good image for such a high classed hotel.
The helpful staff who offered me an alternative to eat when the Bistro had closed and i did not want a full al a carte meal.
Hotel with excellent facilities and great character
Everything! Tried very hard, but couldn't find anything wrong at all. The website photos don't do it justice, beautiful place, excellent facilities, lovely room, great staff, fantastic breakfasts.
we liked the location/the charictor of the place. excellent/place/price no smoking
excellent food and the staff very friendly. well above average hotel. a better choice of draught beers would be good.
Room was quiet and well heated The fact that I booked and recieved confirmation of a Superior room and in fact was given a Standard room. Having not stayed at this hotel before I only realized that I had been given a std room when I checked out.
Stunning value for money. Beautiful accommodation, blissfully comfortable bed, very quiet, and staff who are clearly happy little teddy bears. We almost stayed an extra night just because it was so nice.
Lovely location. Purpose of visit was a wedding so really only used the room. All the staff however were very helpful and efficient. Rooms were small dark and very basic for 120 pounds per night and all furnishings were very tired.
The staff, the grounds, the hotel. We had to move rooms on our 2nd night, as there was a dance on on the 15th and our room was above the hall, didnt get much sleep. then we was told there was going to be antother dance on the 16th, so they moved us to another room.
I was very surprised with this hotel. My room was very comfortable and trendy. The hotel is full of Character and the Pool is amazing. The gym was very up to date and a good size. I would receomment this hotel to anyone.
Very friendly staff made it feel like a family home rather than a guest house For a cheap and short stay I have no complaints
The hoast was very freindly & helpful, also very nowledgeable on the local area. The food was localy sourced & very tasty. The location was perfectly for our walking of the Way of The Vikings for that particular leg.
the breakfast was superb
The warm welcome at Reception on arrival and when checking out. The slightly complicated breakfast menu with 2 sections. The first being uncooked and the second cooked. It didn't make it clear whether you could mix both menus or just select from one menu.
staff very friendly with good local knowledge clubs shops staff at breakfast putting fingers inside of clean glasses in order to carry 4 or 5 at a time when resetting tables
Nice hotel, staff very attentive.
Close emenities, very friendly staff, excellent breakfast Room was cold, had to complain and in the end was given an electric heater
As described pretty much - the pool in particular. Very helful bar staff when we ate evening meal. No mention of the fact that the restaurnt was undergoing major refurbishment and restaurant facilities were in the bar.
The hotel is very central to town. The breakfast was poorly organised and when we attended at 10.00 am although the restaurant contained only 20 or so customers, there were no tables available and then no hot food available. We were not offered tea and coffee and when I asked for the hot drinks, we then had to ask for milk twice before this was brought. A truly terrible breakfast experience which could very easily have been much better.
The staff were very helpful and nothing was too much trouble. The room was very comfortable. The restaurant was delightful looking on to the marina. The evening meals were good and the breakfasts excellent.
Always convenient for the city centre and predictable in quality.Enjoy the proximity to the Marina and view from the restaurant. Not told about the £5 charge for parking.
Warm welcome, nothing too much trouble and recommendations of where to eat. None
Attention to detail, a tea pot and jar of coffee, perfume in the bathroom
It is a small B&B. Good breakfast. Stituated not far from the center. Very good beds. There was no wifi available at all, as mentionned in the Booking.com-informatiom! Payment by creditcard not possible. No 4 star-accommodation!
No complaints what so ever. We were contacted by phone whilst travelling up to Hull which we found reassuring that room was available.Staff excellent. Room excellent, clean, quiet, bed very comfortable, very impressed. Many Thanks. No bad points
The greeting was cheery and friendly and we were shown to our room straight away..It was great to have a jar of coffe, a jar of hot chocolate and proper teabags with a teapot on the welcome tray. The complimentary toiletries were excellent. Breakfast was tasty, freshly cooked and served promptly.
The way they upgraded us, free of charge, to the best room as it was available and how they let us bring our very small dog, We slept in miss the breakfast (as we always do) and they very kindly left us to sleep! The B+B was more like a lovely old world hotel...just lovely Not a thing
Good position. Comfortable room. Poor quality towels. Shower too hot, couldn't regulate it.
Very helpful and a good breakfast. Good sleep and my dog was welcome and enjoyed his stay None
Location - easy reaching distance of Hull but away from city and very close to river/bridge so great for breath of fresh air before working day. Breakfast served very cheerfully in pleasant surroundings. Spacious room and bathroom. All clean A bit noisy (traffic) at the front of the b&b but used to it by 2nd night. No internet access.
None No luxury found not a 4star
staff were helpful and very friendly, it had free wifi; the food from the restaurant was good and obtained at short notice. Room was cold during the afternoon, and has weird notices suggesting its previous role as a lodging house for actors. I really wasnt intending to damage or steal the room furnishings! the rooms had been recently refurbished, but not the basic structure (Central heating, some bathroom fittings).
Bed was really comfortable. Brilliant food and service. Shower temp wasn't consistent.
The shower wasn't great, the water pressure was low and the water temperature kept changing - freezing one minute roasting the next
The room was excellent, a good size and comfortable bed. Huge tv with only 4 channels
Nice big room, comfy bed. 1) The crumbling plaster/cornice in our room. 2) The lack of a reading light on one side of the bed. The problem was that there was not even a socket there. Neither of these problems should exist even in the most basic of hotels. Fix the plaster and fit a socket & lamp, and forget the bottled water and sweeties!
Staff friendly and food good Arrived at 2.30 pm on a cold November day no heating or hot water on, at request it was switched on. rooms are big and not easy to heat
Staff were friendly, facilities clean and pleasant, beds comfortable and location was idea for centre of Hull. no parking - meter out front from 0830 to 1830 max 2hrs or all day 100yds way £8.50 per day or £5.00 at weekends
Large comfortable room, good english breakfast some of the bathhroom fittings need updating
Warm and cosy room lovely staff very comfortable stay Had to leave main reception and walk 3 doors down the street to our room, not a massive problem but weather very cold and icy at the time.
Very friendly staff. Clean room and excellent breakfast served by friendly member of staff. Very clean tablecloth at breakfast. No really enjoyed my stay.