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Hotel was comfortable and staff were friendly and helpful at all times resolving a few difficulties I encountered. The bathroom fan came on continuosly during the night. I was transfered to another bedroom and hotel discounted bill by 40%.
The room was excellent.
The room service staff very really nice and friendly and efficient. The bathroom was not particularly clean upon arrival. Also, the reception staff were not very motivated or friendly.
The room was clean and had all I needed. I liked having the facility to make tea and coffee in the room. The staff were friendly and helpful.
Basic Hotel, would not deem it luxury
Cookie upon arrival. Staff tried to be helpful when we had to move rooms due to building noise from the fire escape which was next to our room. The gym was clean and well equipped. The hotel is in a process of refurbishment so only the 4th floor was in use during our stay. The hammering and drilling started at 8am on both days we stayed and despite moving rooms it was like being on a building site. The beds at the hotel were the hardest I have ever slept on, I have been very fortunate to have travelled all over the world with my job so have slept in many hotels but this bed ranked as one of the worst! We were in room 400 (on the 4th floor) which was the furthest room from the elevator. Annoyingly it was too far for the wifi to stretch so we were forced to sit in the lobby to get online. Overall our stay was very disappointing and we won't return to this hotel in future.
General athnosphere, good location. friendly staff Additional cost of breakfast. Breakfast not included in booking price. Breakfast was an additional Eur20.00 per person
its location and the friendly staff also the breakfast buffet was excellent the bedrooms were very hot with no way of controling temperature
no critical remarks, indeed
No comment No comment
Location and standard of room Breakfast was very poor standard and selection - Irish Breakfast at €12
The hotel was absolutely beautiful! Great Staff and so affordable. I am a student traveling and this hotel was awesome and I have pretty high standards :) It was a slight bus ride to the center of town but that was only a pound or so it wasnt that hard at all
Extremely helpful staff, beautiful venue. A bit pricey, but the full service and excellent rooms justify the price if you're looking for a luxurious stay.
The room was spacious and clean.The food served in the bar was excellent and the bar staff were very friendly. The staff at the front desk were not helpful (I tried to get directions to get out of the city and they were most unhelpful and quite rude). The room was nice and spacious, but the extra bedding provided as part of the 'family room' was of very poor standard and very unconfortable. If you stay in this hotel do not accept room 127, it's just beside a can/water machine and main entrance to rooms and it was terribly loud up until 3 or 4 am. Perhaps our experience would have been different if we happened to be in a different room.
location to RDS
Bar area,nice ambience,relaxing
we requested lowest floor possible and were placed on the ground floor which was excellent. ease of parking below the hotel.good breakfast. our only problems were at breakfast. 1) limited selection of juice. I prefer tomato and only apple/orange offered. 2) the self service toast machine caused a bottleneck.
Rooms were standard. Towels in bathroom were grey from over washing instead of white.
it was easily accessable from city one person in restaurant was quite rude to myself and another lady while getting a table for breakfast
Very helpful staff.very clean and comfortable.Nice relaxing atmosphere.Excellent food.
located close to where I had business. Breakfast not included, €11.00 for a continental breakfast is too much, also I wanted a couple of poached eggs but was told I had to go to another restaurant in the hotel for these as the one I was in did not do hot food!
English: If you like hotels in the heart of the city, in big busy noise street, this is a good locations hotel. Is a 2 star hotel not 4. The room is small, smells like cigarettes and has a bad heater. There's noting of luxury is the room. It's not worth the value.
Clean comfortable rooms Parking was kind of a pain
The location is fantastic, very close to everything because it was just off O'Connell St. No.
Location was great. Despite the construction things were quiet but it was just a few minutes walk to all the key areas of city-center Dublin. The staff were courteous and very helpful in setting up a prompt can for an early morning flight. As may be expected in a chain hotel in a big city the staff were not local and did not have a lot of first had recommendations for places to eat or estimated times it would take to walk places.
Good price for location, close to city centre, helpful and friendly staff
Cheap and good location Lost my phone in the lift shaft and the hotel didn't have any access to it.
location.. good to get anywhere!
The location of the hotel was excellent. Staff were friendly too. Price didn't include breakfast
3rd floor outlook on to market traders yard was disgusting.we actually saw traders urinating a few times.this should be looked at by the management.
Location Only one large towel and one face towel were placed in the room
The room was very clean, spacious and comfortable. Breakfeast very goog.
By the train station There was no plugs for hair tools and phone charging
Staff was helpful and excellent. Rooms were very clean. Accommodations were up to date. Triple room was somewhat cramped.
The breakfast buffet was great with lots of options. The room was large and comfortable. The hotel is within walking distance to all of the sights, but is about a 10 minute walk (depending on how fast you walk). We love to walk so the location was fine for us, but it felt far after a night in Temple Bar.
Breakfast was great Very clean Beautiful rooms The water pressure was really low, everything took several flushes. The surrounding area is great location wise, but at night it seems a bit rough. The hotel is very safe.
Lighting was bad for putting on makeup
Location,breakfast,bedroom was nice size
We loved the room, the views, the quiet, the location. Close to the train station.The bed was so comfy! Also right near the landmark pub Nancy's Hand. The room design is outstanding! The bathroom was huge! We loved it here. There had a been some flooding from outside and it went into the hotel lobby on the day we arrived and it smelled horrible it was most likely sewer water. he smell only affected the area by the front door and the smell was gone by the time we left two days later. The hotel had professionals cleaners working on it as fast as possible. We would stay here again. The flooding was not there fault.
Hotel is an excellent choice when visiting Dublin. It has excellent service, very clean, and good restaurant. Although it is not close to where most of the nightlife is there is an excellent local pub 2 blocks away and it is located on the local Luas light rail line which provides quick access to most of Dublin's tourist attractions. Slightly removed from what they call City Center
There was confusion too how many people we had in our party and had to pay an extra 30 euros and it took an extra long time to clear up the confusion after a long day of travel.
It's location was a prime factor in our decision. Phoenix Park was very close by, as was Guinness and The Old Jamison Distillery. Right near the train station and tram stop so access the further parts of thecity and country were 5 minutes away. We'd stay there again.
Friendly and accommodating staff. Comfortable room with a very nice view onto the front garden. Breakfast extravaganza. Very convenient to all Dublin attractions. We loved it. Highly recommend.
Location was good. Bar & Restaurant were all very good although expensive - where isn't in Dublin?! Bed, although double, was a bit small and uncomfortable. Air conditioning in room did not work properly (room was freezing though we did not complain) as did guest services on the TV for one whole day so it was hard to find any information as that was where the hotel directory is.
Location Food and drink prices
Convenient locatoin and overall appearance of the hotel/room. Small room but manageable.
I like this Hotel and stay there often.
The location of the hotel was perfect. Within walking distance to all central attractions in Dublin. The worst thing was on entering and leaving via the front enterance there was an awful smell of smoke and several people stood on the front steps smoking. Off putting.
central location poor dining in facilities
The central location of the hotel and car parking facilities and friendliness of the staff Slight confusement getting from the carpark into the hotel
It's in a great location! Staff was very pleasant. Not applicable
Decor and quality of room. Main reception was a bit officious when we first arrived. We had been delayed due to weather problems and I didnt think we got sufficient attention due to the fact it was late evening.
I loved the rooms, very pretty. The staff were all very accommodating and friendly. The attached restaurant was also excellent. The price of breakfast was too much for what was offered.
The front desk staff were very efficient and friendly all during our stay, from check-in, having a 4 pm tea with a group of 12, and at check-out. The staff in the bar were outstanding in their cooperation to assist in setting aside and preparing a place for our afternoon group tea. Wonderful Irish friendliness.
We enjoyed our two night stay here so much we actually came back for a third night. This hotel is ideally located for touring around Dublin. We took a bus from the airport straight to the hotel, the tour bus lines leave from ten yards down the sidewalk and taxis line up right across the street. You are right across from the historic post office and the temple bar district is a 6 euro taxi ride away. The rooms are clean and the bed was comfortable. If we go back to Dublin we would definitely stay here again. This hotel is situated right in the city so don't expect a view.
on saturday night we could not get a drink from the bar when we asked for one. early night in dublin' bar shuts at 12.30. first for me in a hotel.
The twin room we were given was spacious and faced a calm street so that we were not bothered by the traffic going through Talbot St or by the DART trains going into Connolly Station. The bathroom was clean and the staff were very friendly and helpful. There were free newspapers every morning and coffee-making facilities in the room. The location is very convenient, close to Busarás and Connolly Station, and a good walker can get to Temple Bar and Grafton St in 10 minutes. The Irish breakfast they offer is rather substantial and comprehensive, but we thought it was a pity that apart from cereals nothing was offered that even hinted in the direction of a continental breakfast, no yoghurt, no fresh fruit, honey, sliced cheese or ham. But we have to admit that the Irish breakfast got us through the whole day.
Good hotel in good location 5 mins from centre, easy to find. Nice internal. good value breakfast in the price.
Location is central intially one of the beds was broken so we had to switch rooms
Old style designing, large and spacious, clean if a bit tired, beds were very comfortable staff was helpful
Backpacker paradise. Worth the money, free dependable WiFi, okay beds, clean and comfortable. A little noisy but nothing to stop sleep.
I liked that it was very close to the business area, and you could walk to Temple Bar, within 15 minutes. The hotel staff is very kind. It was a little bit old fashion for a tech district. My room had a bathroom for disabled people and it was a little bit uncomfortable. Not sure if it was because of the room availability. Don´t call a taxi from the hotel, it takes forever. We waited for 30 min and ended up booking a MyTaxi last minute, since we were going to be late and we had no clue on how longer we had to wait.
The staff were friendly and helpful. The room was superb I thought it was a little expensive given economic climate and time of year.
very modern and plenty of comfortable seating areas all over the hotel building work around the hotel but it did not spoil our stay
Close to temple bar and a comfortable stay
The staff are very friendly. Good location for shopping and the O2. The fire alarm went off at 9am!!
Comfortable walking distance from the city centre, very clean and spacious rooms. We didn't try the swimming pool thanks to the very good weather in Dublin during our stay! Very good breakfast.
Ease of Check in, staff were very helpful. Very good location
Its convience. One reception staff, even though he was very helpful and polite was wearing heavy jewelry, a dirty friendship bracelet and shirt collar buttons not closed, he just did not look the part, not professional looking, I wondered what did visitors to our country think of it. Also no Irish whole meal soda bread at breakfast only bakery yeast bread, (not the same thing) Tinned fruit was so disappointing with so much fresh fruit available, yes there was a bowl of whole fresh fruit, but some chopped up would be so much nicer. Also,suggestion, Clonakilty black & white puddings are the best, you should try them.
The bar was welcoming, the staff were very informative and a nice atmosphere in the hotel No signage for the toilets adjoining the bar and alot of people were asking the whereabouts of the toilets
Very convenient location. Bright and spacious Had one disappointing food experience, but it was dealt with in a most professional manner by the manager
I liked the rooms and workout facilities and the staff were very helpful answering any questions.
The Friendly staff and the Hotel Location
We came through to visit Dublin on our way to our daughter's graduation in Wales.The rooms are clean, quiet and comfortable. The staff was helpful with pointing out sights to see and arranging transportation. A great stay!
comfortable spacious room. check in very busy and slow. 2 check in staff only. They had to deal with numerous small queries re exiting car park ect. It would help if there was someone assigned to queries and 2 staff available to check people in during busy periods.
Had no problems with staff. Everyone was very helpful. If I had any questions they were quick to answer no matter how many I had. The only complaint I have about my entire trip was that the beds and pillows at the hotel were very uncomfortable.
I did not like it at all. There was a lot of noise, and it was really cold. I have to take two different elevators to go to the fourth floor.
Very nice staff.clesn and comfort None
The staff was extremely helpful. Helped with exchanging money, getting details on arriving at the airport, printing our boarding passes and helping with dinner arrangements. Location was a bit too far from the city center.
Staff No air conditioning, rooms were hot hard time sleeping and very noisy. Could hear both outside and indoor noise
Trays of dirty plates outside rooms
Good value for the money a little out of the way from Dublin
It was a convenient location. Our room backed to construction. You had to open the windows, as there was no air. It was fine for us, because we were very tired. The room was clean. It meet I iur needs. The staff was nice and helpful.
Close to the Airport. Clean Comfortable Several Tour buses resulting in long line for breakfast. We skipped breakfast because of the line.
We were given an upgrade on arrival. The suite was comfortable and clean. Decor could be upgraded a little. Perfect for a shopping trip to the city. Taxi into the city at night was €20. Nothing
This hotel is brilliant. The staff are all really helpful & welcoming. The facilities are grwat & the rooms are amazingly sleek & spotless. Nothing
Beautiful hotel and very modern and clean. The shower was wonderful! After oversleeping I missed out on the breakfast I had prepaid and the hotel would not refund me for it.
Very comfortable bedrooms. Also, they seem to have got the heating level just write in the bedrooms, and public areas. Nothing
Rooms were lovely - staff very friendly & free wifi was appreciated Had two meals - I wasn't impressed with either but the steak my friend had was lovely!
As a fairly frequent traveler, this was one of the nicest hotels I've stayed in. Spotless, classy, the staff was friendly and helpful. Beautiful hotel inside. My room was also one of the quietest I've experienced. Just an all around great hotel. The only thing I didn't like was the area. Close to the airport, but not exactly the safest place to be during late day/early evening (as told to me by a policeman when I had gotten a bit lost returning to my hotel from downtown and was checking to see if I was heading in the correct direction). Plus, the distance from downtown is a bit of a stretch if you don't have a car. However, the LUAS (tram system) is right outside the door, so that was partly my fault as I had not reviewed the transportation system prior to my trip.
Ate in the bar. They put on MNS on SS1 so saw the Leicester v Chelsea game too
Just getting to this hotel caused us problems...no signs...no indication of where to park....very badly laid out arrival. Having returned late to the hotel we were hungry so after being told in the bar that food was about to stop (10.50pm) we decided to room order.....for 2 toasted sandwiches and 2 fries we were charged €34.....very overpriced!! as it arrived nearly 25min later and was cold!!
The location - opposite the Point (O2 concert venue) and Dublin Wheel with the LUAS (tram) in to town at the door. Ample car parking (at discounted rate of €14 for 24 hours). The service was excellent and the food was generous and of good quality. Lovely "design" room with balcony. I had no complaints during my stay but if someone wanted to spend a nigh out in town they would have to get a taxi back once the trams finish - too far to walk.
The staff was so kind and so willing to help, and the room and shower was great.
crappy breakfast delivered to room, everything else very good crappy breakfast delivered to room, everything else very good
Friendly staff, nice surroundings.
it was very close to transport to the city breakfast was terrible. Dry, tasteless and over priced
Very relaxing ... no rush...quiet
Good value, courteous staff, family oriented, nice room, good bed.
The room was very clean and comfortable, and it was also quiet. Having to pay for parking as a hotel resident
Hotel was very clean warm and friendly no
Location, proximity to Luas. Comfortable accomodation Breakfast was poor value. Cost per item & limitation on selection was annoying and proved very expensive for a family with young children.
Location was ideal for the course I was attending and for my journey to and from the west of Ireland as it is very close to the M50 and easy to find. The tram stop for transport into the city is 5 mins away from the hotel. The availability of private parking was also important in my choice of this hotel. I would certainly stay here again. The parking fee of €8 initially seemed a bit dear but combined with the competitive price of the room and the fact that I could leave my car there until 5.30pm on my day of departure without additional charges balanced it out.
Lovely staff, very beautiful building. There was no complimentary water or tea/coffee making facilities in the room which was very annoying. We have to queue to get into the restaurant for breakfast - first time I've ever had to queue in a hotel for breakfast and did not expect this from a 5 * hotel.
1st they are SO ACCOMODATING. Thanks to guest services, concierge DENNIS :-0 and the crew plus the front door attendants, managers, housekeeping are all amazing. Guest Service Rep came to greet us and had the goats milk avail for my daughter. In the USA we can only purchase at select store and did not realize it was more common to have in Dublin. We have made Dublin-the Shelbourne as our #1 headquarters. The quality of our stay, the fact they have vetted services for a nanny, great food, amazing polite service from all departments simply speaks volumes. Mr. Hanley and his staff at this fine establishment continue to amaze me. I really appreciate the peace of mind they bring to me and my little 1 and 2 year old children each visit. We surely feel special and love the amazing spacious rooms. THANK YOU ALL!! See you again next year. I have only positive things to communicate. They can keep up the great work. Great food options, great concierge, guest services, housekeeping, food services.....blessings to you all!
Excellent staff . relaxing atmosphere. Superior service Breakfast at €29(orange juice and cereal) for a 12 yr old is way too pricey!
When I arrived at 10AM, there was no room ready (understandable), but when I returned in the afternoon, I was shown to a room with a worker working on scaffolding directly outside my window. The second room was fine, but I was disappointed that the clerk had initially no problem assuming he could leave us in a room where we could all wave to a worker!
The hotel is grand and no detail is overlooked. The breakfast was superb but still talking of the impeccable service. A perfect 10 all around.
Breakfast was insanely good, the best part of our stay.
Location is perfect but a bit overpriced for what you get. Room was a nice size and staff was very friendly. I think it is better without kids. Overpriced a bit for what you get. Had to call to have room made up after being out from 9:30-3:0 during the day... I guess someone just forgot.
The staff was incredibly accommodating and pleasant.
the feeling of luxury, excellent service from all of the staff, reception staff were very professional as were porters bar prices are a little on the high side.. Thats dublin i suppose
Nothing. I have stayed in better b&bs!!!
It was a gorgeous hotel - the breakfast was a bit pricey but it was lovely
excellent service, excellent staff, luxurious room - Fantastic hotel.
The hotel was lovely and the staff were really friendly. Would love to stay again. We arrived late around 9 so the restaurant was fully book which was fine as the girl at receiption told us that the bar were serving a substancial menu, we were delight as we were straving but when we went to the bar all they were serving soup and salads had we know this we would have got room service as it had such a variety.
Shower door in 302 had mold but less than the door frame. The furnishings and furniture may be better Scandinavian (cleaner) than Old English - hiding the dirt and dust.
The welcome and the comfortable surroundings, the nice breakfast and the helpful staff. I noticed that the window in my room was very draughty - it was a windy night and there was a definite breeze blowing in. I imagine you would save money on your heating costs if you addressed it - room 207.
I liked the actual building and relaxing bar areas I didn't think it was five star standard
The hotel was beautiful and the staff were very friendly and helpful. The only problem was that the room was a bit dusty and for it to sleep 3 people the needs to be more towels and tea items to facilitate as we had to contact reception. N/A
The room was by most standards extremely quiet, and the gardens provide a splendid setting.
From room service to front desk staff, all were very welcoming and helpful. The hotel needs a bit of updating (carpets, draperies, furniture but other than that, it was a good stay.
Able to accommodate early check in request, friendly staff Tv didn't work, took 3 attempts to resolve lounge facilities were able to be booked by non-residents meaning it was very difficult to find a suitable table or seat. I was informed by the hotel that they never booked more than 50% of the sofas, this was not the case as one stage all had reserved signs on them
Very comfortable beds, and climate control. Warm, obliging staff who responded quickly to all requests. Good parking, free internet access, very good breakfast and easy access to public transport with quite a few bus routes. Room service was prompt and very good. Could not find a bad point to say about this hotel
Grand setting with fantastic gardens. The rooms smelt of smoke, even though I had a no smoking room. Which had recent cigarette burns to the curtains. Bathroom not quite up to standard (the shower was designed for short people, not even shorter!)
Convenient to Dublin and the accomodations were very nice for the money.
Had lovely food and wine in bar! Staff very friendly! We asked for 3 separate beds but I had to sleep on a roll in which would fit. Child and the mattress was poor quality!
Gorgeous scenery and grounds. One of the most beautiful I've seen on a hotel property. The woman who checked us in was friendly. Our room had no temperature control, and it was way too hot. The bedside lamp didn't work. TV reception kept cutting out and resetting. Our room was right by the elevator, so we heard lots of loud conversing well into the night. The parking situation was pretty dire. Sometimes it seemed the walk to the car park was a little long. Downgraded us to a twin room because only two were traveling, even though we booked a larger room. The woman who checked us out was kind of unfriendly and short with us. Annoyed that we didn't remember our 4 digit room number at 7 am. I can barely remember my PIN.
Peace & quiet nothing
valuable price for money, longer walking distance to the city centre
How relax everyone was and how friendly the staff where some rooms e.g. single could do with a make over
nothing the food was awful had to send back my meal turkey dinner the manager in fairness to him did not charge me for it the potatoes were awful not creamed the rost potato was hard and the vegg was either off or dirty i asked for a disabled room!! i got a room on the 3rd floor with no disabled bathroom or any facilities i would not recomend it for disabled people 3rd floor is not disabled and no bathroom facilities in theroom for disabled people
I had the same room as in pictures, clean, nice, just excellent. The location is perfect. Close to the airport (20 min by bus 16a) and very close to the city center (10 min by any bus). Bus stop is next to the hotel. In the neighbourhood are Tesco, a Thai restaurant (very good and not expensive), kiosk, Croke Park. This is the best place to stay in Dublin.
the room was excellent! the bed was so soft and comfortable! also the hotel staff was so helpful and very nice! it was a great experience all around!!!!
We stayed in a very comportable room, it was newly decorated and very clean, all the staff were very friendly and professional and the food was very good.
I loved the restaurant they had. Best steak ever. Everybody at the restaurant where super nice and friendly same as the hotel.
Helpful, friendly staff at both the front desk and bar/restaurant. Comfortable clean rooms with nice amenities. Location was easy to get to and easy to get to the airport the next day. Carpeting in room had a few stains, and the cart for dirty room service dishes outside the elevator a bit tacky.
exellent hotel.handy for public transport busstop right outside.
service was wonderful--staff very attentive and helpful room was very comfortable. wifi was not reliable. This made it difficult to conduct business
better wifi access
Comfortable,Warm , Desk Staff excellent, Dining Room All staff Excellent but a Special mention for Carmel who always has a welcoming smile and can't do enough for you ****
I loved the location, I was able to get to see everything I intended to. The staff were friendly and helpful. The room was charming. I utilized the wifi and never had any problems. They had entertainment and food available on premises which is very convienent. I would stay there again. The music/dancing/dinner show in the evening was fantastic but a little over my budget. And my seat wasn't very good to see much of the show.
Location is very central to the City Center. It allows an easy walk to most of the main tourist sites in the area. The staff is excellent and very helpful. The attached restaurant is good. The rooms are rather small and there is a lot of mechanical noise from equipment in the alley behind and next to the building. The walls are very thin so you hear a lot from the adjoining rooms, particularly when someone has come back late from the pubs and is rather boisterous.
The staff were most helpful and went the extra mile when I couldn't get the printer to work to print my boarding pass. It was a fake out because it looks like it is coin operated but it all goes on your credit card. Posted information would have been nice. Great location. The two nights we were there a band was playing loudly in the bar. We were on the top floor and could still hear the them most clearly. The beds were pretty hard. The shower was a problem. The head wouldn't stay up but would ship to the bottom of the post it was on. That made it waist high on me. The temperature and volume on the shower came and went in spits and spurts.
Excellent location, good character bed not very comfortable, bathroom not very updated, couldn't control hot and cold in the shower
barpub below with live music everyday is fun room is very simple, water (cold/warm) was not good to wash .
Ground floor bar and entertainment. Great breakfast. Excellant location for visiting Dublin
Rooms were of good size, very clean and even though in a lively area of Dublin near many nightclubs they were very well insulated and quiet. Nothing. It was a good experience all round
Good location for our needs ( site seeing in and around the City; easy to walk to nite spots; felt safe and secure; lots of pubs and restaurants nearby), staff always helpful, noisy late at night - not a problem to us - transport to and from airport readily available from the hotel or public close at hand. No complaints
It has a good atmosphere and is is ideally located. Poor views from most rooms.
The location, the staff (Mags and Liz!), the BIB bathroom and the large size of our triple room. The beds and pillows were not especially comfortable. The food could have been better......
Room was plenty big for family of 4, convenient to bus stop, DART station and air coach pick up, Michael the manager was helpful and friendly. Elevators were broken, windows didn't open all the way, the facility was worn and needed paint and repairs, front desk staff was unfriendly at times, didn't leave enough towels for 3 people even though it was booked as a triple.
very good value for money 99. euro. in dublin for 99 euro i missed the extra comforts in rooms but what diid i expect for rate...
The staff were friendly and the room was spacious and comfortable. I stayed in the towers and felt that some parts of the room were a little run-down (the shower curtain for example). It was also a little errir walking from the lobby to the tower rooms. So many parts of the hotel are un-used and unlit.
very close to city centre, and very reasonable prices the food was terrible
Hotel staff are extremely helpful. For us the location of the hotel is most pleasing as it is near the city centre for shopping, theatre and such facilities and amenities I do not like the additional charges for example €10.50 per night car parking, charges for internet , this in my view distorts the real charge
Overall a pleasant stay. The hotel itself was very comfortable and clean. The resturant was excellent and the long cold drinks even better. Amongst the reviews for the hotel it was sai that there were no tea and coffee facilities in the rooms, this was not the case. We had a problem with the booking when we arrived, we had asked for a smoking room but none were available. The first room we stayed in had a problem with the room alarm which was set off by steam from the shower. We were moved to a different room (smoking) but unfortunately had the same problem. But all in all these were minor blips, we were pleased with the overall quality of the hotel.
Handy to city centre, excellent restaurant no room service
Brreakfast was very nice. Information in the guide provided was very helpful as to orientation. Centre of town location allowed us to walk to all of Kilkenny's attractions, shopping and eating district Grounds room and location were excellent. I can't think of any.
Large rooms with comfortable beds , nice bar , deli that served great fresh food and a good sized supermarket within the hotel . Great for stocking up on beers before you go out as its 4 -5 Euros a pint in the City for Guiness and more for Lager . Overall tho a cheap place to stay near Dublin . Hotel is on the large side so its a bit of walk to your room once out of the lift , a fridge in the room would have been good ( we used the bath to keep the beers cold ) , internet is overpriced at 1 Euro for only 8 minutes much cheaper in city for internet . The distance to the city seems more than a mile when you walk it everyday but theres plenty of buses for 1.60 Euro or a taxi is 8-10 Euros . Caught the aircoach from the hotel to the airport for 8 Euros .
Great location; Large clean rooms; friendly, helpful staff; Good value for money. Very slow albeit friendly service in "The Dubliner Bar"
I stayed here with my wife and daughter the night before the Ireland / Argentina rugby international. We booked last minute and got a family room and they looked after us for a baby sitter. The place was busy and had a nice buzz to it. There was always a taxi outside and good on site parking. Breakfast was potentially chaos the next morning but the staff did a great job getting everyone through. Great value for money. Bar was busy but well staffed. It isn't the prettiest of hotels but given the location and value for money, I am not complaining.
the fountain overlooking the valley
The hotel was fabulous. The pool and spa are a must. The food is excellent. If you enjoy golf, you'll be in seventh heaven. Breakfast is outstanding. The Powerscourt gardens make for a pleasant day.
friendly staff,lovely surroundings wasnt pleased having to pay for internet in lobby.
There was plenty to do and see on the grounds but best of all, the rooms and bathrooms were beautiful. The bed was so comfortable I felt like I was sleeping on a cloud! nothing - awesome
Set in wonderful scenery, nestled in the Wicklow Mountains. Very comfortable rooms with state of the art touches i.e. touchpad for lights/curtains. Wonderful pool, spa and gym. Also great for golf lovers with course over the road. Overpriced breakfast, even overheard staff recommending lovely cafe's in nearby village.
The staff were fantastic and the location perfect for some city shopping and exlporing the city The quality of room service food to cost was not the best
Efficiency and friendliness of the staff; well-appointed, comfortable, clean room.
Pleasant environment, very nice location, friendly staff and spacious clean and luxurious room. The bed was too soft and streetnoise from nightlife
Hotel is very difficult when parking
Location was excellent
The central position of the hotel and also the overall excellent quality made for a very good short break.
Breakfast was wonderful Staff (especially Tommy on front desk) were very helpful Location Handicap room, which was not suited for others with low and very small sink. Shower type assured water to go over the floor.
concierge recommendations great breakfast Very small room with minimal closet space and walking space and a step down to get to the bathroom Had larger room for less money on my 5 previous stays here
Great location, very pleasant staff, spacious room (especially by European standards). Very nice hotel. Nitpick: bathroom could have used a little updating.
the location and the rooms and the speed of check in nothing
The location couldn't be more central. It's luxury accommodation with top class food and service and all the extras you could imagine Not enough power points/sockets in the room for a modern tech age. The AC unit had mold on it
Staff were very attentive in all areas reception, restaurant, etc
The location, the price, the free wifi & internet facilities and the food My vodafone reception was extremely poor in my room and was not great in the reception area either
Good experience. The walk to Luas was longer than we thought.
the location and the staff
Room was spacious and comfortable and clean.
comfy beds, clean room, lovely lobby
Great breakfast Relaxed atmosphere Friendly staff Water cold-ish both mornings for shower seemed much hotter in the evening. While sitting in foyer air was chilly but it was minus outside. Would like to be able to hear the telly in foyer and have access to topical programmes such as Late Late toy show which I know isn't easy to satisfy everyone
The Room and the food in the restaurant
the double was in fact two singles that were pushed together making sleep very uncomfortable
The hotel was very clean and the rooms were of a high quality. Great price for the quality of the hotel. Key cards did not work very well in the lifts and did not work at all in the vending machine. Female receptionists could have been more friendly and helpful.