Would you like to save as your currency permanently or for this visit only?
Location is an asset. Linens especially the pillows were uncomfortable. Staff helpful . Shower overflows on bathroom floor.
We stayed three nights while visiting family in Brooklyn. We booked through a third party site on Kayak. In the past at other hotels, this leads to being treated as a second class citizen. This was not the case at the Sheraton. Everyone was very polite and friendly and met all how requests without hesitation. The room was good for the price in Brooklyn, very clean with nice, comfortable bedding. Noisy family next door in the mornings but this was not the hotel's fault.
Valet was horrible they hit my cat and would claim responsibility. Water pressure in room was very low
Great staff--especially the lady at the front valet. 20 degrees outside and she was happy and helpful and super nice. Check in and out were perfect and room service was very good. Rooms a bit small but the beds are the very best! No complaints.
It's a big city!, comfy bed and quiet stay... the staff was Excelent and professional... Clean rooms and hot shower... Overall a great stay! The air had a problem getting it down to my preferred temp of 66... The elevator fobs were problematic as we had friends on the 23 floor and our card would only let us go to the floor above and below for "ice" and "vending"
It was comfortable. The restaurant is an excellent touch because you don't have to venture out for food or cocktails. The shower could be bigger but it's workable
The staff in the reception area is corteous and helpful The house cleaning services are awful! The parking folks are rude and absolutely unprofessional.
I never been to a hotel where you have to pay for WiFi 4.95 for one hour smh No microwave, no Refrigerator. I will NEVER go there again Aloft or the holiday inn is way better
Bed is extremely comfortable, very spacious, clean, 1st room didnt have heat. Wrong room type
The staff was great.. Went for an event at Barclays Center so location was close... Shopping was fun Mold in grout of shower stall Rooftop pool "being repaired" so was out of service. My granddaughter was with me and was very disappointed
Excellent service, comfortable bed and spotless bathroom and sheets. Very convenient to subway and restaurants.
The proximity to the Brooklyn Hospital Center. None
The adult king room was good size by NYC standards. Free wifi and modern amenities adds value too. Heating unit was hard to work, the air was extremely dry. Bulky pillows. Shower system too complex.
clean, simple rooms door to shower is a slider and easily came off the tracks
Friendly staff nice bar and good location
The booking for this hotel was made on accident by my sister. When i tried to cancel the booking minutes later, or even reschedule so that I might be able to use it I was completely cutoff. I'm sure the hotel is nice enough, but I will never know what I paid for.
Well designed, aesthetically pleasing compact rooms. Reasonable rates, good location These are hopefully only a temporary conditions for the hotel, but there was a lot of construction scaffolding around the front door, with the associated muddy drips and ducking around obstacles. The lobby itself was at first a little confusing, cluttered, cold and noisy. There's a lot of construction near the hotel as well. All likely temporary conditions
Super cool place to stay. Staff was friendly. Very close to subway and shopping. Comfy beds and great shower. Honeslty, the amount of space in the room is really perfect for someone who is just there to shower and sleep. You don't need that much space. Wouldn't plan a hotel party in here obviously, but it's perfect for a traveler.
Found multiple hairs in the room upon arrival on desk and counter tops. Room had NO towels until we called down to front desk. Elevators were in a sad state: disgusting freight pads lining the walls and creepy flickering blacklights as only source of light in elevator. Of the four different front desk staff we encountered, one was incredibly helpful & kind (male, mid 20s-30s) and the rest were utterly lackadaisical amd distracted by other issues, not sure what they were doing but they certainly did not make guests feel a priority whatsoever.
I Loved the fact that the hotel is in the Heart of Downtown Brooklyn. To which "Brooklyn" is now known as the "New Manhattan". Close to all transportation (Bus, Train, LIRR,) The BARCLAY's, JUNIOR's Restaurant, APPLE BEE's, SHOPPING (NORDSTROM RACK, POLO, MACY's, GAP, H&M, CHILDREN's PLACE & WALKING DISTANCE TO ATLANTIC CENTER MALL WHICH HAS TARGET, MARSHALL's etc) I didn't like my view ( I had a partial view of street in rear). There is CONSTRUCTION NEARBY (but you will not hear it, HOTEL MUST BE SOUND-PROOF) I DID BOOK IT LAST MINUTE (the day of/Mother's Day).. The BLOCK IS VERY CLEAN TO WALK IN WITH SMOOTH PAVEMENT. BERY NICE HOTEL STAFF FROM THE TIME YOU WALK IN THE DOOR. LOBBY AREA VERY INVITING, IT EVEN HAS A POOL TABLE, BAR AREA, LOUNGE AREA, SIT & CHAT SECTION..SIMPLY COZY. HOPE THIS HELPS!
The front desk staff was very friendly and very respectfully always saying Goodmorning or have a Goodnight. It is a very very friendly and all inclusive hotel for any one to stay at. The aloft is a perfect place to stay if you want to be near all the stores. And a very clean and safe environment for everyone. The staff was incredible and I was very great full to stay at the aloft with such wonderful people. Would I stay at the aloft again yes I would.
The location is perfect and our 13th floor room had an amazing view! The rooms are nyc small but the use of space was great. Very comfortable, very clean. Almost romantically decorated- it is modern but not cold. The staff was so friendly and the wifi was fast! The service in the attached restaurant was pretty bad and the food was lower than mediocre. No fault of the hotel but I would recommend grabbing an uber or wandering out for a better dinner.
Clean, new rooms & facilities, great location in downtown Brooklyn, great service. Room is very small, but if all you need is a bed and bathroom, this is it. Good curtains for blocking light, great views. Papered ceiling gives illusion of more space to avoid claustrophobia. No closet except for a small space above the fridge and safe. Not a lot of room to move around or set up your suitcase. Suitable for one or maybe two people who pack very lightly (one rolling bag). A little overpriced for such a small room.
I liked the illusions, particularly the paintings, which gave the impression of space. The staff was responsive, although they were not fully fluent in English. The front desk staff was wonderful! Although my room overlooked the construction of the mall, I liked the night sky. My only issue with this hotel is the size of the room. I am disabled, and I require space for mobility. I requested a change of bed linen, and I had to stand in the bathroom in order to give the staff member space to change the bed.
Staff was fabulous ans the layout and decoe of the room was Euro-city tight but i expect that and it was done very well. room appearance gave an impressive first impressíon. Only problem ... stains on the drapes and the duvet ... this needs to be atended to!!
The staff was helpful. I loved the snacks and coffee in the main lobby. The terrace on the tenth floor has amazing views of Brooklyn. We were able to clearly see the Coney Island fireworks in the distance. They painted something in the hallway and the fumes were strong throughout the night. I had to stuff tissue all around the doorframe to not feel dizzy. The elevators weren't working properly.
The only good thing about the place was the four free tea bags a.nd the fact that the curtains closed If I listed everything wrong, I would here for hours. Suffice it to say that, when I told a friend about what happened, he insisted that I swear out a criminal complaint (he is a Prosecutor) and my bank had no questions about reversing the charges to my credit card.