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They take customer service to the next level. Very impressed highly recommended.
A very nice hotel in a great area north of Denver. I did not realize that this is a pet-friendly hotel (my mistake). It appeared that many families took advantage of this amenity during the Thanksgiving holiday. There were a lot of dogs in public spaces. For this reason we will not stay here again.
A Denver blizzard shut down the airport and all major highways making it impossible to get to the hotel, but they would not refund me
Location The toilet ran all night, not constantly but every 20-25 minutes or so it would refill and was very loud. The TV didn't have a guide making it next to impossible to figure out what to watch. The WiFi was not great either. Had to come back down to front desk when we asked for room facing mountain and he made room facing east. Was easily resolved but was time consuming. Should have stayed at home.
Loved the waterfall shower. Loved the tall ceilings. Very clean. I didn't like that I had to pay for internet access. That is usually included in the hotel stay at other places we stay.
I made the reservation for the wrong night... The night prior to our stay... We were charged for both nights, of course, but the woman who checked us in not only made me feel stupid for making the wrong reservation (like I didn't feel stupid enough already) but she was also very rude about having to find us a room for that night. I felt like they could have given us a better rate for the second night. We won't be staying here again!
Staffing was great - Both counter Reps were excellent . However, Robert went above & beyond in making our stay comfortable & complete. Thanks again to the Westin Team for a great experience. We will be back. Dawn Limited menu at the restaurant./bar area
Nice big rooms Mini fridge didn't cool very well and rude guests at the pool
Very comfortable with nice amenities.
Nice Facilities Inability to get credit for cancellation. I booked two nights and got called back to work early and could not use second night. I was not provided credit for the night not used. Lousy policy, expensive room.
There was an incident at the hotel they hadSWAT team and police officers having to deescalate a situation the front desk staff the next morning was very rude and told us they couldn't do nothing about it because we went through a third party I think they could handle the situation a lot better we could not sleep there was an explosion they were moving people from floor to floor which I understand but the noise was horrible the hallways were loud in the alarm would not stop going off it was totally restless night. When we asked about it in the morning the lady at the front desk said she would like to help us but she couldn't because we went through third-party I thought this was very unprofessional due to the severity of the incident they should have done something to try to make right for it.
Your staff were very friendly and extremely customer oriented. They helped me with a few different things while I was there. And they out me in a very quiet room so I could get my work done.
The staff was really friendly, the amenities were perfect. Nice having the kitchenette as an alternative to eating out. It's in close proximity to restaurants & entertainment.
You cannot beat the free happy hour with the appetizers that pretty much acted as our dinner and the three free drinks. We between breakfast and that, we didn't spend any money on food during our stay!
Great place definitely will stay here next time I return!
Best coffee of any free hotel breakfast! Good breakfast variety. Nice evening snack and cocktail hour. Dog friendly hotel, with poop by the front door that the owner did not bother to pick up.
Great location between Denver and Boulder. My only complaint was a mildew smell in the shower.
No response to a request for lighting repair.
The bed was comfortable and the staff was great! There should be refrigerators in the room as well as more places to sit outside with out having to eat or drink in the reaturant. Also, the staff should know more about their surroundings ... Where the parks and great reaturants are. Without a fridge and a place to sit outside.... My family and I won't be staying here again.
Staying a bit out of town gives a great value for the money. This kind of hotel in downtown area would go for 3 times as much. Rooms do not have tubs (except for accessible rooms, apparently), which is kind of unusual.
Nice clean rooms and bed was comfy. Front desk was helpful and nice. I think the price is a bit high for a hotel that is in a suburban neighborhood between Denver and Boulder. Westminster isn't really a destination i