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That I had somewhere to sleep. The bathroom was nice. Food was not served on the premises. They had to go go over to the nearby hotel so when food was delivered it was cold and soggy. Staff weren't that welcoming. The room needed to be updated.
Clean modern hotel, friendly staff. Quite difficult to adjust temperature in room.
The way they looked after the guests and the food at the Olive Tree The service at the Olive Tree was not of the same high standard
The great location, I was attending a competition at the International centre. To wake up and be a 1 minute walk away from the centre was fantastic! The facilities were good too, the bathroom was really impressive! Being charged to use the spa and swimming pool, I thought it was all included in the price
room was lovely and modern gym was extra charge which you didnt state! breakfast a little disappointing, no bacon just sausages
Comfortable room Very loud, huge TV screen at breakfast.
Everyone was extremely pleasant and helpful. In particular the two guys who were on night duty helped me out by printing work for me at 6ams
the room was lovely and clean and had everything we required. The breakfast was also very nice. Our only negatives were that there was nowhere for us to sit and eat breakfast as the room was full(too small for an almost 500 room hotel) so we had to come back later and the glasses for juice were warm as were the cereal bowls. Plus there was no milk in our rooms to go with the tea/coffee.
the warm welcome by the reception staff, the really good and ample breakfast the batteries in the remote were dud
The room. It was superb. Also I had a double room to myself at no extra cost. It would be a wonderful hotel if it had its own restaurant. There is, however, an Italian restaurant nearby which was all right.
Comfortable bed and room Poor food menu and shambolic service. The "curry night" made the reception smell like a school canteen.
Staff most helpful and all children in our group enjoyed the swimming pool. About 5 minutes walk from the hotel there is a pub that does a really cheap carvery great for kidand adults. Could not fault it
swimming pool and leisure facilities
Food and facilities The rooms are not well insulated for noise from other rooms and corridor
very convenient and friendly and good food
Location was good, ease of access good, and the staff were excellent and very helpfull. Pool was good especially for the kids. The free entry to Wonderland with your key card was excellent as well. For what we paid it was an excellent stay. My only minor gripes would be the small double beds we had and that the two children we had with us had to pay full price for breakfast, so we chose not to eat at the Grays but we would have if they had been at least half price! Something they should look at i think.
Pleasant staff, good value for money, good facilities Bathroom looking a bit worn
Excellent value for money - much better than others in same price bracket. Clean, comfortable rooms; good service.
Location, free parking and family friendly. Room could have been bigger as we had our daughter and it was a bit cramped with the extra bed in there. Food prices are a bit steep and we ordered a burger for our daughter and because it was a bit 'fancy' she wouldn't eat it.
I was extremely pleased with the hotel, it obviously has high standards. I liked the leisure facilities and the friendly, helpful staff. ( My 11 year old son who was enjoying his birthday there really enjoyed himself)
The room was very comfortable and for the price a bargain Breakfast was a bit chaotic
All staff were friendly and helpful food was excellent
Spotlessly clean, fresh rooms. Well-designed with plugs near mirror ! - hair-straightening made easy ! Trendy, well-made furnishings. Lovely! Suberb leisure facilities. Poor wine list - included Asti Spumante!!! A nice Cava for a celebration would have been better.
Room was a decent size, comfortable, fairly quiet and clean. Hotel staff friendly and helpful. Parking was free. Have stayed here before on several occasions and would do so again. Didn't like adjoining door - lots of potential for noise from the adjoining room. This wasn't a problem on this occasion as I suspect it was unoccupied but it has been a nuisance in the past.
rooms were spacious and very clean
The hotel was very good and very quiet although busy. The amenities were excellent. Food was amazing. Car parking very good.
Hotel close to Telford for shopping Room was very cold
Excellent Service, Staff remembered us from last time. No nothing.
Friendly and efficient staff. Excellent room. Unbeatable rate which included breakfast.
The assurance of having been there before. We weren't aware that the excellent rate resulted from the ongoing building work! We got repeatedly 'lost' walking the wrong way to the restuarant/bar etc. and the work outside our window started quite early and was fairly intrusive.
all staff could speak english therefore could answer questions relating to our queries sunday night you had a large group of men in restuarant cos of this we totally ingored when it came to our desert order / coffee complained to deputy manager at the time ,recompence was free drink at bar but it was our anniversary and the meal was supposed to be special it ruined the night we didnt go back to the restuarant on the two other nights we stayed but still enjoyed the other amenties in the hotel
Good Breakfast Hotel rather shabby. I.m sure it will be much nicer after the planned refit. Poor service in the restaurant in the evening
The staff were extremely friendly and helpful. The rooms were lovely and the food in the restaurant on the Saturday night was stunning. We ordered breakfast in bed and the quality and presentation of the food was very poor.
Peace & quite every thing we asked for was delt with adequetly
staff were friendly, grounds were lovely, rooms were very good clean and tidy,and the view was lovely food was terrible and bar was shabby but it is being refurbished so hopefully it will be alot better when this is completed
Friendly efficient staff. good facilities, well laid out.
the spa and location no vegetarian menu
Nice room with a lovely shower, reasonable bar prices
It was a wonderful and i would reccommend to others.
Service and food excellant
Excellent hotel. Very friendly helpful staff, great service, lovely food and an extremly clean hotel. An all round great experience. Would recommend and will definately stay again. Plus lots of nice touches which make this hotel stand out from the crowd.
100% perfect. The owners should be so proud of what they have put together here. The staff are very friendly yet seamlessly professional. The Food was delicious, beautiful and comforting, not cranky or pompous, as I have found in most establishments of this type. My room was very clean, well presented and packed with tasty treats. I cant wait to stay again......... Thank You
The whole ambience
We had an exceptionally warm welcome. The hotel was furnished to a very high standard; there were many personal touches that meant one felt less like you were staying in a hotel and more like staying with a very chic and sophisticated friend. The bar was comfortable and contempory. Despite being a little late for dinner we were given ample time to choose our food and then only when the first course was ready were we shown to our seat in the restaurant allowing time for a relaxed drink before dinner. The food was delightful; fresh simple and beautifully presented. The cooked breakfast was to die for! I haven't enjoyed a night away from the children so much in years!
Service was outstanding. The decor was very classy rather than the run of the mill standard decor.
Warm friendly welcome, and attention to detail. Fantastic meal and accomodation.
The decor throughout the hotel was outstanding. The breakfast was beautiful and I wish I could have had an opportunity to have dinner as the menu look wonderful n/a
A very succesful stay - All the staff were so friendly and helpfull. Just felt so relaxed and easy. Had a realy great night in the bar with the regulars. It was supposed to be a one night business trip and it turned into a great mini-break. I shall be returning with my wife for a long weekend before christmas. I certainly wish I worked in Telford more often
The food was excellent at the hotel. The hotel was lovely, however the walls are very thin but I would defnitely stay again.
Spacious rooms with all the necessary items to enable a business traveller staying over 3 days to be self sufficient Room temperature was too high, opening window too noisy and fan too distracting
Good value hotel - booked room at about half price - excellent breakfast!! Poor heating in room - free internet advertised but connected only intermittantly
Evening meal excellent, room comfortable although a bit small (71) Quality of breakfast not good
Really good value for money. Exactly what I was looking for
-Close to the main street of Shifnal, with a lot of restaurants and shops at five minutes (walking) from the hotel.
The interior. Very nice looking hotel with large rooms! No
the quality of the room my friends stayed in anotther room but it was too cold for them.
The noisy disco till 2am
sport room (swimming, sauna, running machine...)
accommodation & service
Staff were helpful, facilities were excellent, particularly the pool, jacuzzi & steam room. Nothing
Duty manager responded well and positively to my request for a change of room. The gym is OK. Vastly overpriced for standard of accomodation and the food is awful. The only reason for staying in this hotel is the lack of alternative in the area.
Bathroom was shabby. Silverfish appearing at night. Room fairly comfortable but a let down compared to the excellent foyer, reception, bar and restaurant.
Location to International Centre was good as we were able to shop the same time. Situated away from many restaurants.
Staff were helpful. room nice and breakfast excellent. Our room was in a wing and to reach it we had to walk through a fairly scruffy area with a gym etc. Once we got to our room it was nice.
4 attemts to get access to the room before the faulty lock was changed
The staff were very helpful and nothing was too much trouble, an excellent hotel and i'm sure i'll stay there again.
public areas room requires refurbishment particularly the bathroom
it was cheap & chearful and clean and comfortable and well located when we came to check out the receptionist tried to charge us double the price even though the booking in card said £47
Nice and friendly staff,clean room nice breakfast very old and dirty pluming system
Very close to the conference centre. Staff coped well with the large number of guests (several conferences, events on at the same time). Even though booked non smoking rooms many months prior to the stay, these are not guarenteed, issued on a first come, first served basis.I Didn't notice if this was stated on the booking form/ information at the time of booking.Cleanliness of the bathroom was not good.
Some staff did not give the appearance of being glad to have us stay with them Also quite long delay in breakfast queue - nearly quarter of an hour
Very comfortable, in quiet green surroundings and very good food.
Staff are very friendly and helpful. Food is excellent. We liked everything about the hotel and our stay.
Central location, easy parking
its location rooms were a bit 'dated'
ease of keeping a small dog with us
Very convenient for conferences and events at the Telford International Centre. Easy to find. Good car parking. Well equipped bedroom. Attractive restaurant and bar. Nothing to dislike.
We arrived at the room and first impressions were good. very clean, all the usual facilities tea, coffee, etc. The shower was the best i have ever used in a hotel(amazing hot and powerful) All shampoo and soaps supplied with lovely fluffy clean towels all to hand. All the bar prices were very competitive and pleasing. Very enjoyable stay and will definatly use again. Thanks. n/a
Good Hotel none
Mainly friendly staff, bright, clean, very busy, good parking and proximity to Telford Town Centre and International Centre. A good centre too for visiting thehistoric sites of the area. It's embarrassing when you order at the bar and find you're ordering off the yesterday's special menu which hasn't been taken down and lose your place in the queue.
Standard of the accomodation / Food / Friendy & Efficient staff None that come to mind
Food ,Room ,Location Noise from the kitchen from our room
Lovely, comfortable hotel, ideal for our overnight stay. Great views over farmland: countryside relaxing and quiet The double-aspect bedroom was vast with an en-suite bathroom and built-in wardrobe. Dinner and breakfast were substantial and attentively served. Why don't hotel rooms have the only electrical socket closer to the (full length) mirror? And arriving early on a Sunday evening, it was disappointing that we had to enter through the very busy bar area. Only later did we find there was a separate entrance to the accommodation.
A very nice Inn,very friendly staff lovely rooms and something on the menu for everyone. No bad points from us.
Good location near to Bridgnorth - clean tidy room - good sized breakfast - ease of access from car park
Very good value for money, clean and welcoming. There were none ...
Room superb, breakfast excellent, lovely rural location Poor tv reception
The carvery is excellent, rooms clean Our room was above the kitchen so some noise when we went to tbed.
The atmosphere was relaxed and friendly and the accommodation spacious clean and comfortable. Generous helpings of excellent unpretentious food. The room was a little bit noisy from the kitchen fans and the function room but it didn't spoil our enjoyment.
A very nice place to stay. Plenty of car parking, friendly staff, nicely appointed room. Quiet location outside town. Hotel had lost our booking reservation,fortunately they had spare room for us which they quickly arranged with no fuss.
Outstanding food .the duck was perfectly cooked Cheap contract mattress on bed .....my wife and I were awake most of the night because of the discomfort caused by the bad mattress.the whole idea of booking into a hotel is for a good rest......so for heavens sake invest in some decent mattresses as tired and crotchety guests are highly unlikely to recommend the hotel
Wonderfully unique - loved the atmosphere Very lumpy pillows - not comfortable
My taxi to Telford failed to arrive am for an important meeting & the chef offered to take me - outstanding personal service! All the staff were very friendly.
Food in the bar / restaurant was very good. Make sure that you visit the garden and herb garden at the rear of the hotel.
The hotel incl bar has a number of unusual and quirkey objects that made for an endless conversation. Won't say what we saw as it would spoil it for others. Superb food, enjoyed the first night so ate again on the second. Well decorated and maintained throughout. Did not find anything to dislike
The stafff were really friendly and provided an excellent service
Good hotel, very welcoming The hotel had not received the booking confirmation from bOOKING.cOM. bY chance they had 1 empty room
The size of the room the decore what is there to not like. Nothing
The accomodation was ok but the rooms were a bit twee. In general, friendly staff.
Freindly staff, beautiful building, beautiful beds. Standard of food available was very good A little chintzy, bathroom products (hand soap etc.) fixed to the wall - felt like we were expected to want to steal them. Traffic noise was persistent as it is diectly on a main a road. Poor vegetarian selection
Excellent and interesting food Not keen on 4-posters! steep stairs within room to bathroom not good to use.
Atractive setting (gardens down to river) and welcoming staff. Decor and ambience attractive. Restaurant good if not outstanding. Our room (16) had only thin partition separating it from 15 and consequently (there was continuous talk and laughter next door throughout the evening and again at around midnight) we had less peace than expected at this price and standard.
The staff where very helpful and friendly, nothing was to much trouble
Location & decor Staff at breakfast were forgetful and slow at rememebering who had requested what
Welcome by reception very good.Fresh cooked breakfast. Position great for ironbridge and area. All staff friendly. Smell of paint. Not disable friendly-too many steps to negociate. Choice on evening menu not great and needed better explanation.
Good breakfast and dinner in restaurant. Friendly and helpful staff. Proximity to Ironbridge museums and facilities. Room had no outside windows although there was light from the passageway. Shower was difficult to control.
Convenient to visit local area
Receptionists customer service got a 4 poster bed but did not request one dont really like them