Nice cosy rooms, whole hotel felt comfortable and staff friendly and informative.
The small sitting room was not available for one evening and smokers generally allowed to use it making it smelly. Ideally should be non-smoking
being near the canal...close to the train station
Location and the extremely helpful and friendly staff
The only negative was noise from water pipes etc - the pipes run down from upper rooms, we were on the ground floor. It sometimes sounded as if the noise was actually in your room when the water passed through the pipes. If I used the hotel again, I would definately ask for an upper deck room.
The Staff were friendly, the hotel itself was gorgeous, wonderful room and a great location with a great breakfast. We loved our stay there.
The only thing was not being able to make tea and coffee - but that was hardly the end of the world! we're just avid tea drinkers.
ease of parking. nautical ambience. staff service was excellant. menu and standard of food was excellant
noisy plumbing. the fake life jackets are a nuiscence in a confined space