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You know how they say the Dutch aren't known for their customer service? This place proves them all wrong. The staff were warm, hospitable, full of initative, and the service is simply impeccable. No
The bed was one of the best we have experienced in any hotel, anywhere, regardless of price. The bedroom curtains closed properly ensuring a dark room at night even in the summer, and there was virtually no room-to-room noise. The staff in the lounge were excellent. Good car parking facilities. No.
Location and hotel beautiful. Staff very friendly and polite. Good restaurant Bathroom was quite modest. Shower in bathtub. Cleanliness of room. We found hairpin on the floor from someone else and the bathroom wasn't very clean
Much better roadsigns are needed in the vicinity in order to find the hotel at night
our breakfast in the serre. There was no swimmingpool or any indoor sportactivities
Great location, quiet, large and luxurious rooms, great breakfast buffet, good price quality ratio.
dinner, breakfast & scenery
excellent base for exploring historic area - quiwt and very tasteful food was good but not excellent - prices far too close to those of New York without the quality to justify them
quitness a concert in the evening in the garden so we could not sleep
Beautiful design room for 15 euro extra, excellent restaurant. Room was not made upon arrival, and it took them quite a while to fix this. An apology-drink would have been nice!
The kitchen was being redone and it was a mess downstair. It was not mentionned on the hotel description.
kind staff, fancy atmosfere
the beautiful palce hotel situated no
The entrance and the price.
The garden and decorations outside of the hotel are beautiful. Breakfast buffet was nice. Located far from other resturants and shopping. Diner option at hotel was expensive.
restaurants good - surroundings perfect
The location,good services/facilities and the feeling to live in luxery. no
Location, restaurants, general setting. Room was a bit old fashioned and a bit damaged (e.g. doors), room for storing luggage was very dirty.
Hotel is close to downtown, looks great and rooms are good. We stayed there after a wedding reception and dinner and service was excellent. Two-person bed was slightly smaller than we anticipated (I think 1.40m).
Friendly reception,nice room.Good situation for a city trip. Housekeeping below the standard of a hotel in this class.Everyday there was something missing, f.e.bathmat, coffeetray neither replenished nor washed up.Exorbitant price for breakfast.Beds made up in a very haphazard way the second and third nights.
Located in the Center. Atmosphere is great. Good service. Breakfast was a bit ordinary (mabe because it is Dutch?)
Dinner in the Brasserie and breakfast. The parkingavailability and not getting a room at the hotel.
There was a wedding party with a disco which went on until about 1 in the morening. Had I known, I would not have booked the hotel - but, as a hotel, I must say it was very good and I would certainly stay there again.
the hotel is in the center of Zutphen and the town is very interesting good shopping and a very wide choice of goods the rooms too small cold the bath room not confotable the water of the shower went everywhere not sufficient ligth to do a modicum of work
The location of the hotel was excellent, the hotel and staff highly recommended
The room was comfortable and clean. The hotel is perfectly situated in the historic centre of Zutphen.
Whenever we had a question, we got an answer or a solution in a couple of minutes We were not informed at the reception that we would get a room for handicapped people. But ist was no problem, because the room was alright.
The hotel felt safe, was clean and tidy. We were two friends sharing - and only one double bed, room a bit small, quite far out of zutphen
Great price - but it was a good deal. Good breakfast. Out of the way locations - but no problem with the Satnav and it was quiet
extensive range of sports activities
The concept is good and the breakfast is more than sufficient The staff did not deal at all well with complaints.
Beds were comfortable and the non-smoking room actually did not smell of smoke which is often not the case in hotels. The hotel would be fun for a family with teenagers as it has its own bowling lanes. Dinner in the restaurant was excellent and breakfast included both 'continental' and full english. All in all v. pleased. A mini-bar in the room would be a nice extra.
Staff were very pleasant, and the tennis, squash and bowling facilities were very impressive indeed. I wasn't fond of the stale odour on the way to my room, which also made its way into the room. I think it was caused by the close proximity to the swimming pool.
Friendly personnel, nice pool and sauna, good breakfast The bathroom was a bit small but ok.
the restaurant food at night is the best you find anywhere in the world...the serving staff are very friendly and professional..the sports facilities are excellent...there is a lovely feeling of relaxation out and about the hotel...lovely grounds well kept the walls of the room were grubby and would need a coat of fresh paint...the room was very dark and small...there was no bulb in the light stand and the window was not giving much light due to the position of the room so it felt really gloomy inside..it was room112..the only problem with this hotel is the small cramped rooms with walls with dirty marks
Free wlan in room No business centre
The restuarant was very good, the bowling alley was nice The room as too small, no mini bar
They had expensive and not very expensive rooms available, for me the room was exceptional value for money while still being very comfortable. The staff were very helpful and their english easily understood. Due to the heat, the mosquitoes woke me up at night and there was no bug spray in the room.
Good, will stay there again.
The hotel was very nice, nice nature, very calm...
I really liked the enviremont with nature around the hotel,its quiet and peacefull like am a bad sleeper in general but not at the fletcher hotel,slept like a rose .Had a good stay and the price rate is very good compare for what you get . I would say the dark halway to the rooms upstairsfelt a bit unconfortable,like there was only one light that switched on in the whole corridor.
The location is perfect. Due to a wedding downstairs it was rather noisy
Nice setting in a wood, the environment invites you to walking or biking During of our visit, high temperature not appropriate airco and ventilation. Hotel is not any more "state of the art"
A wonderful old house ( the white) but in very poor condition, a shame.Too expensive. Restaurant too expensive and a very short meny, but the food was nice.
The ambience and location we're great! Loved the suite
Pleasant staff. Very clean, attractive accommodation. Good restaurant and bar. Very convenient in the centre of the village. It was difficult to have a shower in the bath under the slope of the roof.
Friendly but ineffecient staff. Beautiful location and surrounding countryside. Good food, well presented. Little if anything has been changed (I.E. decorated )since my last stay 5 yrs ago. Ineffecient systems of recording items charged to your room. Lack of response to problems with room facilities.
It was quite lovely and individual a breath of fresh air after the many chain hotels nothing would love to visit again and try all the other rooms they are all furnished and decorated individually its 500years old
The setting ( tiny, elegant village of Bronkhorst) was idyllic! The hotel and room decor were extremely charming. Ultra-modern bathroom. The village was like a movie set for a Jane Austen novel. The Dickens museum across the street was fascinating. Every Christmas the village does a re-enactment of Dickens' A Christmas Carol. No.
Tastfully decorated, pleasant atmosphere, staff very service oriented, beautiful surroundings nothing
The hotel is right in the middle of the charming, storybook-like town of Bronkhorst. It is a tiny town, but there are lots of things to see, and many artisans' shops. The rooms at the hotel are decorated in a cozy, old-fashioned way. But they are clean and comfortable. The bed (old-fashioned style) was excellent.
Excellent dinner, nice & romantic atmosphere
At the annex, called Linden, the rooms are a bit quaint but cozy, and the facilities are small but good. The tiny "town" of Bronkhorst has a lot of charm, as does the ferry to Brummel. There is also a direct road to Zutphen. There is an ok restaurant, but the one next door is really good (closed on Wednesdays).
The room was comfortable. The breakfast was good. The village was extremely beautiful.
The hotel interiors are beautiful, beds are extremely comfortable, location is in a charming small town well located to reach many points of interest and the owner is a fun, lovely woman.
New modern facilities, classy, friendliness, excellent breakfast Difficult to find
eveything was perfect, including the delicious breakfast.I would certainly recommend this lovely hotel to my friends
Senseo, tea kettle and dvd with flat screen tv, plus very nice surroundings...
Friendly staff, room was a quiet newer cabin. Good value, comfortable bed. Wireless internet was a little spotty, but worked. I would stay here again.
The room is clean, comfortable and quiet. It has wireless Internet and a refrigerator. The breakfast is good. All in all the room is good value for the money. There is no phone in the room.
Chatting with the local people who were very friendly. The room was pretty small and quite a walk with luggage.
The accomadation was great very comfortable,the staff very friendly,
Friendly staff, quietness, nice shower and good price value
Very clean, great breakfast, wonderful and helpful staff.
really nice area and clean room with very quiet..
The wood cabins were very cozy and everything was set for self service (coffee machine, small fridge, water heater, coffee & tea bags). Very close to the Hoge Velowe, great for seeing a forest upclose and getting back in touch with nature. It would be nice if they had a bike-taxi or regular taxi pickup from the station, otherwise it's a 15 min walk.