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The location is great. The hotel staff was very gracious and professional. The price is painfully high. The room was a bit spartan. Lack of in-room amenities such as coffee, iron/ironing board were inconvenient.
Great staff :) great location best spot and hotel in europe
Beautiful view, fine service, charming room. The best in Central Switzerland. All in short walking distance
The hotel in general, staff and position of hotel. Hve stayed here 5 times in the past 4 months. Would not think of staying in any other hotel in the area. Nothing
We really liked the location right on the lake and how quiet and peaceful it was. The only thing we did not like was the fact that the hotel was not completely non-smoking.
location and facilitioes, its superb no
Amazing location with beautiful view. Totally overpriced and overrated; doesn't deserve a 5-star classification in my opinion. The room was small and not particularly attractive, and had what was the most uncomfortable bed I've ever slept on; it was like a board. Unfortunately, there was a wedding taking place the night we were there, so we heard loud music until 2 AM. The breakfast was pretty chaotic and disorganized.
I really enjoyed the treatment and the kindness offered by your personnel during the dinner in hotel's restaurant on the lake front. The way of welcoming at reception on the first day was a bit bewildering as the reservation was not in the system. Secondly, smell of cooking can be felt heavily during and after the meals in the hotel
location, absolutely beautiful place at the lake The hotel is at the waterfront, but our room had a view to the yard with the roof right under our window. We were quite dissapointed, and we would prefer to pay more for the lake view. Unfortunatelty this was not specified during the booking
We have booked this hotel after reading the reviews on this website. This is indeed a very good hotel. The hotel staff was wonderful. The view was fantastic, the room was clean and quite. We had a very, very nice stay. We will come back.
Excellent price/quality index. (2 rooms for young family for the price of a double room). Pleasant and good employees. Very nice breakfast and a terrific Italian restaurant next door. Very near to the lake with a nice place to swim and children playground.
- very friendy and helpful owner, good price/value relation, excellent geographical situation, easy access by train and boat, tips and hints given at the reception for daily trips (very relevant and helping to save time on research), amount of tourist information and competence exceeding this one from local tourist office Breakfest staff can make more effort in speaking foregin languages, however friendliness makes up for this little issue.
comfortable room; central location (I did not have a car); good choice at breakfast Lighting in restaurant - fitted with spot lights: some areas too bright, others too dull. Technology more suited to night club!
There was no refrigerater in the room in the 4-star hotel! Breakfast service was terrible!
staff were friendly and helpful. owner excellent chef patron. local specialities on menu were very good. good location. room was not four star. no handbasin near toilet. beds were not that comfortable. car parking limited spaces.
location within the city, quiet and staff was helpful. nice breakfast
Carring staff it might that in some cases the fact that ther is no 24 reception atendancee may create a bit of problem
The level of service of the Staff is Excellent. They really could not have been more helpful or nicer. We would go back just because of that.
The City hotel is quite central, while still being in a relatively quiet area. It is also very close to the beautiful lake and the ferry dock. The staff at the hotel were exceptionally friendly and helpful (on New Years Eve, no less) and even took the time to check weather reports for us to help plan our next day.
Within walking distance of the lake and town. Rooms are basic with no restaurant on site but there is a restaurant / bar next door. Breakfast served next door - cold buffet only Wash basin in room, not in bathroom. Expensive internet
I liked everything.It was amazing!The view was perfect,the services was excellent.
the great 4 course set menu and no problems with outstanding vegan meals. rooms very comfy, staff friendly and helpful and a great barman/waiter with a terrific sense of humour - (thanks Pasti) disappointed the pool and wellness centre were being renovated. We booked this hotel primarily to have use of these facilities in case there was insufficient snow for skiing (which happened to be the case), but the hotel was advertised as having these facilities up and running.... still we managed to amuse ourselves
hotel is very nice,beautiful area and a very nice and clean room.i raccomended for more than 1 day. the address on the website should be the one of the lift station, make thing easier with the car navigator. inside the hotel all the indications,brochure,menu or spa informations should be also in english
excellent buffet breakfast; swimming pool; helpful staff
Courtesy of staff; wellness facilities, good half-board treatment....we'll definitely visit it again! Wellness facilities closing at 8.00PM....
The position is fantastic. We had a balcony which overlooked the lake. Room was clean and comfortable. Breakfast was good and plentiful. Staff were friendly. A lovely town with lots to offer. This is actually 2 seperate hotels, not far apart.The only downside is, as were staying the the Hotel Alfa, that you have to go the Hotel Schmid for breakfast.
Amazing views, very nice and clean rooms and really friendly stuff and nice buffet breakfast
Location was excellent, as was the breakfast and room. Staff were helpful. Ideal location for rail up to the Rigi and for the boat on the lake. Overall an excellent hotel, that we would highly recommend. Nothing, everything was great!
Friendly helpful staff who spoke excellent English and hence made it very easy to check on local information and services. The restaurant food and service was excellent. The single room was is fair condition for a three star hotel, a little extra work on re-decoration would lift the hotel to four star.
Hotel is very good location. We got a mountain train. Station is naer the hotel. 5minutes for walking. We saw an excellent seescape and landscape. We didn't find a lift. We have a room in the 2 floor. So we are hard to move a luggage, go up and down with my baby.
The beds felt very indulgent
Convenience to Rigi facilities, lake transportation, City of Lucerne. Excellent restaurant.central location. Lot of history.
Vitznau is a very beautiful location, at the foot of the Rigi mountain, next to the lake. Hotel Rigi is conveniently close to the Rigi mountain railway. Very friendly staff. Excellent place to relax in the Swiss mountains. The church clock, right next to the Hotel, is rung every 15 minutes from 6am to 10pm.
Rooms are updated, very functional, hotel has a great location, good breakfast Sometimes difficult to find someone at the front desk, but understand it's a small family run hotel and the staff wears many different hats
We had an exeellent stay Nothing
The location and standard of the room There was very little parking
The hotel is a small scale family hotel with very friendly and helpfull staff.
Surroundings are great: lake with mountains in the horizon and green mountains behind the hotel. The bathroom well equipped. Beautiful view from the room + balcony. The bathroom has no door. The double bed consist of two separate beds that are not fixed together and tend to move apart if you happen to sleep in between. If you sleep with open window, the noise/voices from the terrace are annoying. You will also hear every car and especially motobike passing along the road (with a lot of turns), but the traffic is not intense.
Very attentive staff, nice room, good food & an amazing view!
We enjoyed the extreme calm and quietness of the site. We could really relax on the terrace, the beach and in the room.
View on the lake, remote location, good restaurant, good feeling You need a car to go to Vitznau
The hotel unfortunately is a bit shabby,
Nature's beauty in which the hotel is located at. We discovered a corner of paradise on earth and the hotel was a jem amongst all the rest.
We liked it very much. The grounds have not been kept up. The interior is in great shape. The grounds have not been kept up
Location and view and food Price
The hotel has a good position a short distance/walk from the village and has a superb location overlooking the lake. It is also well situated for mountain/woodland paths. Very good restaurant and pleasant atmosphere. We hope to return for a longer stay.
Just ok, not as good as description
Please write at least 15 words
Very nice hotel right on the lake and close to the boat landing stage and next to the rigi mountain railway. Rooms very clean and comfortable, buffet breakfast excellent.
The hotel is quiet and personal. A very 'Swiss' experience. The owners (Mr & Mrs Scherrer) put heart and soul into running the place. Mrs S is a fountain of knowledge and can help with everything from tickets and excursion ideas to getting you another towel! Mr S is very knowledgeable about wines and a real gent - the epitome of the Swiss hotelier. This hotel is a gem in the making - support it and it will go from strength to strength. The name! It so doesn't suit the hotel building (historic and traditional) and the ethos of the Scherrers who own and run it. They take their hotel standards very seriously and the word Hobby just doesn't do it for me - advice to the reader: Ignore the word hobby and go. Advice to the Scherrers: re-brand as soon as is convenient! ; )
Very comfortable bed. Good food and drink. Superb location.
Hotel room has nostargic feel to it. Terrace overlooking the lake was really nice although the weather was not nice during my stay. Breakfast is from 8;00 but they made it from 7:30 for me. Thank you.
Our room was clean and comfortable. The hotel is environment friendly - limited hot water in evenings,reuse of towels. Wonderful breakfast buffet with fresh fruit,yogurt,assorted breads,granolas,sausage ,cheese,teas and great coffee all served in a waterfront dining room with an awesome view. One interesting note - the nearby church rouses the neighbors at 6 am with an enthusiastic ringing of bells! Lack of an alarm clock was annoying! The hotel should let guests know in advance that there will be limited hot water available.
Rooms were clean and tidy. Great view of the lake.
Nice room with balcony, staff were friendly Needs updating.
rooms cleen goos location goos brakfast
Decoration of the hotel interior was wonderful and the staffs were so kind.
The hotel is located in the nice small village Gersau on Vierwaldstaettersee - all rooms have balconies, overlooking the lake. The staff apparently does not speak any language than German. Bill settlement by a credit card caused major confusion of the reception staff, and check-out process took at least 15 min.
Well, I do not know why people are going to have vacation at this place. In front of the hotel is a noisy main street, the furniture has ether be renewed or the rate has to drop, at least at this time (Jan) of the winter. The only highlight are the nice people.
Breakfast is fine. In the middle of nowhere.Only one opened resturant and a pub nearby. The hotel has a resturant but wouldn't open because the amount of people isn't enough. The local church rings the bell at odd times. There isn't a ventilation in the toilets. No smoke detector in the room.
The hotel was excellent, nice view, good staff and very good breakfast!
Really nice view on the lake and the mountain. Comfortable balcony.Good buffet breakfast. Nice people. The only (minor) thing was a lot of noise in the middle of the night (saturday) under the hotel's windows due to people coming out of a bar near by.