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The friendly welcome we received on arrival
the secure parking and building security no plates or cutlery. no plug for the sink, or dishcloth or detergent.
Very clean, good for internet and close to restaurants and shops.
Was easy to catcah transport and cheap for one night stay. My name was on the booking sheet and my friend was let into the room without confirming with me that she was staying with me. I felt this was extremly appauling and should not have occured, i should have been checked with before they let them check in. What if i didn't have those people staying with me?? Also the room was dirty, the microwave was dirty, the floor had food on it (food we had not eaten and it was there when we walked in) it was under the little table near tv. Generally cleaning standards were low.
The convience of having the trams at your door step. Not having bed lamps and curtains needed to be repaired and maybe new pillows.
Friendly and helpful staff. Off street parking. Close to Melbourne CBD Neighbour not the best, but we were constantly on the move and only at the hotel to sleep. It is an old hotel with paper thin walls and en suites built under stairs which meant I had to stoop to put on my make-up and dry my hair. Having said all this - - still value for money.
the bathroom and toilet were next to my room the smell of cigarettes in the room
The staff were very helpful. The facility was nice from the outside but very tired inside. There were ants in my bed, and no soap in the bathroom. If we had known it was more for backpackers we would not have stayed. The picture on the web is misleading.
The Bar at the restaurant and the staff were very friendly
Couteous staff, pleasant surroundings. 1st night was very disruptive due to some young hooligans across the hallway slamming doors into the early hours of the morning. Thankfully the staff relocated me to another room.
the motel room was clean and comfortable staff were very pleasant and willing to assist with any of our needs we moved accommadation on the second night due to the noise level of the guests in the next room we went to reception and put in a complaint which was dealt with promptly but to no avail so we moved on and recieved a refund without any hassels
I found the motel very convenient for my overnight stay. I really don't know about your facilities or the district as my purpose was to have a sleep and catch an early flight next morning. No complaints
Friendly reception. Shuttle was convenient. Accommodation very basic for the price. The bathroom needed attention, eg., painting and mould in shower.
Friendliness and helpful staff. Easy in and out. Close to airport but with local places to eat.
I liked free transfers to airport and the spa bath. Breakfast was good value.
Rooms are clear Hard to find the hotel
A good setting, with close proximity to the airport and good facilities, including flexible ( free ) transfer to/ from the airport. Very friendly and efficient staff. No
Close to airport and free shuttle The cost was a bit high
You know what you get with BW Hotels. The accomodation is standard and. I did like Free Wi Fi although it is limited usage - fair enough. Reastuarant on site was really handy and the food was good. Well I didn't know the Free wifi was limited usage at a time.
very nice room.
Clean. It was good they had a restaurant there since there was nothing in vicinity to walk to easily. Restaurant was good but a little on the expensive side. Shuttle service was good. Quite a ways from airport to be called an "Airport Hotel". Not much around there to get to by walking.
Convenient courtesy shuttle, helpful & obliging staff, good location Thin walls - noise from next rooms.
Good Client laying in hallway outside my room trying to get service on his computer
Location near airport The door security latch was ripped off so room insecure. Other guests made excessive noise to 12 pm with no action from management. Other guests rose at 3:30 (several not just one) and made excessive noise with no action from management.
The Staff was friendly and professional. It was also a great location close to the airport. There was only 1 washer and 1 dryer. 3 or 4 of each would be better, especially with the size of hotel.
The hotel is in a good position, and ideal for air travel. Facilities re bar snacks, sufficient for us. Car parking, a big reason for staying there. No
Shuttle bus arrived at the airport very quickly after I made a phone call. The room was very clean and beautiful. Big enough. When I get into the room, the window had left open.
The shuttlebus service is easy to organize. We like the buffet very much when we arrive, are tired and hungry.
All the staff were lovely. And they let you use the fitness room early in the morning! (The shuttle from the airport was also about 3 minutes in duration, and they came very promptly once one finds the courtesy phone in the international airport arrivals areas.) It's a wee bit pricey for the quality of the room, but the staff made it an enjoyable place to stay between flights with a beer in the evening and the gym in the morning.
Closeness to airport with ability to leave vehicle.
Close from the airport. Free shuttle from and to the airport every half hour. Buffet dinning inside. Pool isn't really pretty. Looks old
friendly staff. buffet meal cooked to perfection and free pick up and take back to airport transfers
i found that the location was convenient,it has a nice bar and games room for a nice relaxing drink after a days full of shopping and the resteraunt has a great buffet wich i found to be value for money.
Close to my business appointments Took 20 minutes to get heater to work, time set wrong on control and then I had to reset it
Decent clean room for short stay in good location
It was situated in a good position to get into the city & has recently been upgraded & now looks good. Nil.
Being so close to Park and trams and proximity to Melbourne city.
I thought the new renovations are coming along quiet well...I enjoyed most of my stay there...I think it would be much better if they had a smoking area as the old people in the room next door was very abusive to me for smoking outside...I was doing the right thing... I also think that the curtains should come all the way around the windows as the lights stay on all night out side and come through the curtains very annoying it was....
Nice and helpful staff, beautiful park over road We had to get cabs to and from equitana, would be awesome if we could have got a tram easily
The staff were very friendly and helpful in providing information about the local area including maps and information about local services. The rooms were in good order and well tended and stocked with fresh towels etc. each day. Basic breakfast menu available which was good value for money. No complaints from us.
Friendly courteous attentive staff clean rooms and location
convience to the city noise from other guests
Comfortable and clean room
everything so good when i live in this hotel, feel like at home.
The staff. Hotel Employee at the front desk was lovely. The gym also. Bedding.
they even left a pair of stinky socks on the floor , can not believe that , and the duty manager who dealt with this issues was not professional and make me feel sick of it . the room is stinky .
It was clean. This was no where near a 4 star hotel. This is a Quality Inn - like Clarion, not like a Hyatt. This was a perfectly good, clean, 2-star hotel. However, I places a bid for a four star hotel.
the hotel is clean and comportable. and the staffs are very kind.
everything was perfect & free wifi in the room nothing
Good quality budget accommodation Free Wifi should be included
Location location location. 10 minutes by good tram service, close to Vic market and great staff !! Having to pay for Wi Fi - spent 3 months in USA-even the $40/night motels did not charge for Wi Fi.
Close to public transport and shopping. Very friendly and helpful staff. Insufficient lighting- ie no bedside lighting for reading. Few power points- ie needed to unplug fridge in order to boil kettle or recharge phone.
I have no problem in returning in the future and revomend to anybody has so much going for it wazza Zero
very clean bathroom. small, old tv
Hotel was fine but we really did only stay for a quick night due to a function in the city. We found the staff were very welcoming and helpful. Esp Raj. We got there at 6.00pm taxi to our function from the hotel at 19:15. Got back late and left early in the morning so just a flying visit. Very pleasant though.
Central, adequate facilities, cooperative staff, off street parking etc. None
Convenience of location. Value for money.
rooms were comfy, served our purpose well. no lift. tough work with suitcase
The location is good, it's close to the CBD and, has lots of entertainment and restaurants close by/
The lady cleaner who was a chinese was very nice, courteous n friendly. Loved the room. Everything was available.
It is in a great spot very close to everything & the city circle tram isnt far from the hotel. the breakfast! its was lame! Juice in the fridge & make it yourself toast this is not what i call Breakfast included.
the carpark although it comes with a cost
Clean and very comfortable room, continental breakfast was adequate, very pleasant and professional receptionists and staff. Very handy to shopping centre. Have stayed previously and was up to our expectations. Nothing at all that we did not like.
both the day and night staff where very helpful to country people also being able to leave our overnight bags while shopping till we caught our train was a big help and I have recommended your hotel all ready to other country trippers
Great Studio apartment with an excelent city view.
The hotel was excellent for a special night out in the City for us both.
Location and security & able to open windows shower was tricky to get used to & water heating stopped around 11pm
The manager, Paige Yap, was exceedingly polite and helpful. I witnessed her dealing with rude and troublesome guests and she remained cheerful and polite throughout the exchange even when they became belligerent and used offensive language. She's also incredibly attractive and I fell in love with her a little.
It was close to where I wanted to be .It was clean.Hotel staff were quite friendly The bed is obviously very old nd lumpy.I woke up in agony after a few hours as the springs of the matress dug into my thighs so my hips were very sore.
Friendly staff and clean rooms plus it was easy to find and parking was very good.
nice and clean big rooms nice breakfast , in an overall view it was very enjoyable ......
Central to showgrounds and flemington.Quiet location and pleasant staff Uncomfortable mattresses and blankets not cosy extremely thin
We found the proximity of the inn to all services and the city great. Being over there for races being so close to flemington was an added bonus.
Location worked well for us and friendly staff.