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Do not stay here! The internet is not free. I bought a full day and it stopped working after one hour. I went to the night manager and he told me to try the lobby wifi. It also was not working. I told him this and he said I was wrong and walked away while I was talking to him to have drinks with his friends outside. The most rude and unprofessional night manager I have ever encountered. I complained to the day manager the next day and he apologized and charged me for only one hour. The night manager should be fired and I will never stay here or recommend this hotel.
Location and price
The staff The breackfeat
The rooms are warm, confortable and clean, the location is very near the motorway exit. It's a good place for a good night's rest. The breakfast feels a bit cheap, but I guess it's more than adequate for the price. The shower cabin is quite small.
easily accessible, near highway and racetrack better breakfast buffet
Good soundproof rooms. Can't hear the ttraffic from freeway which is nearby. Across the road is a fantastic restuarant. Looks like a truck stop in the evenings. Thats because every trucker on the road comes here to eat and rest its that good! The map location shows this hotel in a different location. We thought it would be in a less busy area. However rooms are quiet and comfortable. Tv is in odd spot in room.
Adequate rooms If not coming from the motorway, hotel is difficult to find. 24 hours irritating noise from opposite factory, unfriendly receptionist
Value for money is excellent. Room was very nice, clean, with new furniture
cleanness, position (near highway, near Firenze), beakfest, rate quality/price incorrect published GPS position (maybe it is problem booking.com pages)
Very nice, luxury hotel. They just finished renovating (it took 7 years) but it has the result to show for, beyond beautiful. During our stay the welnnes area wasn't ready but therefore we had a very good price. Food and Beverage are not cheap but hey, what do you expect from a 5 star hotel (lunch € 80, cup of tea € 5) but the quality of the food was certainly outstanding. Very friendly, helpfull staff. We will certainy pay another visit when the wellness is finished cause it looks very promising indeed! Lots of peace and quiet. Beautiful surroundings. Hotel has huge grounds (nature park) where you can enjoy a nice walk or run. We can recommend this hotel to everyone.
Very beautiful and stylish rooms and absolutely quiet. Internet was not working in the room. Sourrounding nature is nice but all private, you can walk anly along the main roads.
This is really one of the best hotels I've ever stayed in... What a beautifull place! Everything is new, the finishing touch is perfect. The staff is very professional. Swimming pool very peacefull, with stunning view on the tuscan hills. The restaurant is good, for breakfast: no buffet, but you choose anything you want and the chef prepare it fresh for you! Book here, you won't be dissapointed...
The atmophere is perfect and the personal friendly. The rooms exiting and we will be back for sure. The perfect place to relax with the family. The restaurant was very good and the service level is top. Some things we missed for example a terras outside to enjoy some good wines they have. Some more beds around the swimming pool, and the possibility to have diner outside, we Dutch like to sit outside during summer because in our country its nearly possible. A toilet near the swimming pool should be handy. Also the Spa & Wellness was not finished which I promissed my wife
прекрасный средневековый замок с прекрасным собстенным парком потрясающей живописной месностъю где можно великолепно провести время самому или с близким наслаждаясь отличной итальянской кухней и вином. прекрасная точка дислокации для посещения
Located perfectly for day trips to anywhere in Northern Italy, very high quality and camp design. We seemed to be there during a soft opening, some facilities were lacking, for example, you couldn't get a drink by the poolside, the staff didn't seem to know much, air con didn't work in our room and nobody could get it too work, the restaurant was high quality but too pretentious and the portions were just too nouveau cuisine...
We had a fantastic two days stay at Villa Le Maschere during the autumn. The surroundings and the building is rely nice - a fantastic renaissance villa. The restaurant was good, but maybe a bit expensive and to few courses (if you have a longer stay). Nice pool area and garden. The service was (as you can expect) good. -
Beautiful hotel, fantastic renovated interior, kind staff, good breakfast, nice quiet atmosphere...
10 points for a wonderful place
Villa Maschere is a wonderfull botuique hotel I have ever seen because of its amazing atmosphere and wonderfull service and stuff. You should see its breakfast room in winter and you should have a walk in its magnificient gardens in spring.
Really relaxing, tranquil quiet setting. Pool was lovely. Views amazing. Golf course just below and lovely local restaurant. We stopped on our way from Pisa to Bologna and wanted a small typically Tuscan experience. Owner was lovely and spoke good English.
Very nice clean and pleasand place for country lover guests location too far
pleasant atittude of staff, beautiful nature around,... reconstruction of another part of hotel
We were made to feel very welcome at the Lodole. The rooms were beautiful and very comfortable. Enjoyed the relaxed atmosphere. Great place to unwind. Breakfast was good and the capuchinos excellent, with the added bonus of a wonderful view of the valley. No, but car is definitely required.
We loved the breakfast and hospitability of the housewife. very difficulf to find in the evening.
Pleasant staff, clean room, central location Pool should be a facility for all hotel guests
One of the best places I ever stayed in when beeing i Italia.
nice rooms, nice breakfast. the pool costs aditional 30€ by day, which it seems absurd, because we didn´t had that information, and because 30€ a day is not a fair value only for a pool in a 3/4 stars hotel.... the guy in the recepcion informed us that the pool opens at 8h00 and when we came at 8h00 there was a girl that said that only opens at 9h00!!!! bad service. bad information!
As we had chosen Helvetia as part of our Honeymoon trip, we were delighted to discover a bottle of champagne in our room upon arrival!! The hotel location is great and the spa facilities were fantastic!! We were surprised to be charged €15 per person additional to the hotel room rate to use the pool. The room was very small, good for single occupancy but not for double.. Poor breakfast. Hotel a bit expensive considering the decor..
spacious, clean and relaxed atmosphere. Good golfing without the stress of "posh" golf resorts.perfect base to explore eg firenze
Above all the sincere kindness of the hotel staff, never experienced this level before. The spacious room with perfect bed and pillows. The quiet and beautifull area and relaxing atmosphere. The pool and poolbar with good food and drinks for very reasonable prices. Crying wild cats in the night and the hotel might feed them well away from the terras/restaurant. Noise of grass sewing machines early morning and smoking alarm in the middle of the night. There could be also a tenniscourt.
The quality of the breakfast buffet is not adequate to the high level of the hotel
the service,hospitality,cleanliness,breakfast,great staff. evening menue needs one more fish dish,rib steak is actually a t bone steak with the fillet steak taken off,I am a master butcher and know my cuts of meat.
Nice combination of location, Golf, wellness and a super Restaurant. Internet Log In was a pain, always having to re-input and log back in.
The hotel does not have enough parking space for the number of rooms. We checked in around 8pm and there was no space in the front of the hotel but were told we could park at the back - the next day we found a truck had reversed into the car. When we asked for the video of the incident the person we dealt with refused adding that it wasn't turned on to record. (What's the point in having it if it's not turned on??) She was very unhelpful and abrupt in her manner. Not a happy experience.
Nice gadget in the room, touch screen to adjust temperature, light, radio, aso., Not enough beer in the fridge, too small tv screen
I could not get an internet connection in my room.I'm a business man and i use the internet regularly
We received a friendly welcome on arrival. The hotel was in a lovely quiet location. The staff were friendly and very helpful.
Very friendly staff. none
The staff, the surrounding, the restaurant and the place incredible.There was a pleasure eating the pepper steak. No
The meal in the restaurant was excellent - all 4 of us had a very nice meal which was very reasonable in price
the attitude of the owners the behaviour of the staff in the restaurant
The town is pleasant, the surroundings are beautiful and the hotel staff very courteous and attentive. The hotel was a little farther from the highway than we expected, the curvy road made us feel unconfortable for a moment but once we arrived to Monghidoro we thought it was well worth
Reception staff did movement noices and talked loadly
Breakfast, view, cleanliness of our room ... no
excellent location, easy access from train station, centre of town, staff pleasant, room large enough, shower and toilet very nice and also very clean
price, convenience, location could use some dusting
Location of the hotel. No internet connection in room (it was promised and it is must for business trip). Problems could arise also regarding electric outlets.
I've stayed at the Roma on many previous occasions and will do so again. I like the centrality of the venue to the station, and the fact that the continental breakfast buffet is considerably better than any other hotel in Porretta. The staff are extremely good, and most of them have a better standard of English than I do of Italian (regrettably for me...) It didn't bother me especially, but the fact that the front of the building overlooks the bar can make for some noisy evenings for anyone whose room faces that way!
Better staff, a little bit english-spoken.
great position and central to everything in centre of town. Staff helpful and welcoming. Room clean lack of windows in room
Another great stay