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The AC worked great. Our non smoking room reeked of cigarette smoke.
The staff were nice. The hotel is in a very seedy, unsafe area. The room was cramped and even though it was a non-smoking room, it smelled like cigarette smoke.
Great position: very close to the city center, to the main attraction and to public transportations
Excellent location, great price, good breakfast(included) The staff that received us wasn't so helpful and had a bad attitude
--the efficient check-in --the very large (by European standard) of the room --the absolutely excellent buffet breakfast included in the room price
Close to touristy areas It might be a 2 star hotel but that doesn't mean you skimp on cleanliness. It was also SO loud, even at 2am. When we called to complain about a domestic dispute in the room next to ours (throwing furniture and screaming) they said they'D get to it when they can. Didn't happen.
Good location; nice staff; Spacious lobby and bar gives relaxed athmosphere and room to relax. Rooms basic but clean
It was very clean, great localization, in the center but no notice when you sleep! Loved it Liked it all
The location was great and next to the centeral turistic spots. The staff was kind and allowed us to late check-out Excellent breakfast buffet. The room was cleaned everyday, and was fully equipped. WI-FI signal was poor and the room. There is no tea/coffee making facilities or bottled water in the room. I don't have antyhing else to say.
everything! The welcome by the reception staff, the cleanliness of the hotel and room, the ambiance, the breakfast service and the "black" head waiter who was very pleasant and graceful in looking after us. The restaurant prices. 5 euros for tap water served from a bottle. Martini served straight in a regular glass rather than in a martini glass.
The room was spacious and clean. The breakfast room was an absolute horror, with hundreds of tourists fighting for food and a table. The facility is a disgrace to an otherwise decent hotel. The water in the shower was too cold and the pressure too low.
Very good hotel for the price no
The location close to Grande Place is excellent. Old fashioned bathroom, with even a little bit of moisture in the corners.
staff was very nice, location was perfect, room service breakfast was great
Location and standards
Excellent overall, nice furnishings, perfect location. Wifi was spotty - signal was fine in the bathroom, but not on the bed. Absolutely nothing else to complain about, though.
Great location, nice rooms and we thought the price was really reasonable.
I thought the breakfast was nice, and the beds were comfortable. I had to ask to switch my room twice as I found the rooms depressing and not light or big enough. The room temperature was very cold and I had to ask for a space heater. I found some concierges helpful; others not. The food in their restaurant was not good and I had an issue with something I ordered. I also wished they had made laundry service available. The lobby is very cold and shuts down early, and there is no where to have a drink, read and relax. The bathroom smelled very funny, and I could not get them to fix this. I also received no offer of help with my luggage when I called down to say I was checking out. Overall, this hotel needs updating and to be much more cozy, light and guest friendly. There is a lot they could do to improve.
The bed was not very comfortable which is dissapointing from a hotel of this standard
Hotel is very well located in the city center - ideal for tourists. Just couple of things spoiled whole Brussels experience: 1 - Discovered there were no towels in bathroom right after taking a shower, 2 - Late evening food from room service was foxy - a complete shame for a 4 star hotel.
Location is good. staff are excellent and very nice. Nothing
Excellent location just around corner from The Grand Place Reception staff somewhat unhelpful but the concierge and staff very helpful and informative.
Staff was very helpful and professional. My experience was exceptional. Everything met expectations.
Location not free internet
A bit overpriced, the breakfast good but to expensive. The best is the location !
Staff friendly and efficient, concierge particularly
Front desk staff was wonderful -- rooms were comfortable. Horrible service in restaurant ( being a single female travel likely contributed to this); room was very poorly insulated re:noise. Heard everything all night.
Very central, easy to walk anywhere in city center, very good hotel facilities and friendly hotel staff. Because of the very central position of the hotel, street noise goes around the clock day and night, which is a problem for the rooms looking at the streets.The bar served moistened nuts and the reply was "this is what we have".
location is great! we had problem with room service. couple of days before arriving we ordered, prepayed a small birthday cake for 60euro wich they could not take to the room from the kitchen in 45 minutes after asking for it, so we could not wait for it. They explained that they were to busy.
we liked the quality and luxury, and the staff's friendliness as well as the italian restaurant few things minor like no iron board and was a bit pricy and minited room service options
Quick check-in, discreet personnel
helpful staff, center of the city for the price i paid, wroth it!
Fabulous service from the Concierge, ALL staff v courteous, helpful and the best service I have had in a hotel for a very long time! The room maid even put a bookmark in my book!
Location is fantastic; staff is wonderful. It's a very nice hotel.
Style and comfort of the room, Excellent professionalism and kindness of the staff
I like the room as well as the bar at reception level I was surprised to have to pay for a breakfast I did not have. But I suppose this had to do with the fact it came as a promotional, 'take it or leave it' package?
The Bed was the best we have ever had in Europe. Very Clean and the Design of the rooms, especially the bathroom was fabulous. Simple, Elegant Style. Furnishings on outside terrazzo were fun and comfortable.
Absolutly nothing they dubble charge me for one nights accmodation and would not repay the money i had to call my bank and invovle the police still awayting refound Absolutly nothing they dubble charge me for one nights accmodation and would not repay the money i had to call my bank and invovle the police still awayting refound
the comfortable room no
Very polite staff
Excellent staff, beautiful lobby & rooms, relaxing shower, great shower products.
I love in this hotel in a prime location in the city center, markets, and particularly among the international fashion shops and the hotel staff friendly good spirit and vitality They freezing of 300 euros from your Credit for the duration of your stay + value of accommodation and breakfast, the Internet and the position of the vehicle is not free and at the same time expensive
Great location and staff
Well located near metro stop. Staff were pleasant and helpful
Beakfast & resceotionist was quite helpful.
The hilton standard quality
room veiw was fantastic panoramic veiw over city was awesome breakfast was super every thing you could want quite a long walk from grand place
The deal was great, staff good, breakfast nice and great that it was included as most Brussels hotels don't include it. The location is good, easy to get to and in a nice area. I would not say that the room we stayed in was 'luxury' or 5 star, although it was comfortable and clean. I think the staff may have been overworked/understaffed during breakfast service as it was difficult to get coffee and refills. The price of minibar items is terrible - 7 euros for a bottle of water (which is the same as a bottle of beer).
the place (louise) such nice place.
Comfortable rooms, view from 15th floor, excellent breakfast Queen delxe plus room - it is not standard for 5 stars, it is 3 or 4. Bathroom was small, TV was old, shower was on the wall, not portable, without massage mode. Baths was for children, not for adults.
The service and Location was perfect. I expected more though especially that I got equal service in some 3 star hotels in Europe. I got equal service in some 3 star hotels in Europe. Therefore, the value for money is not worthy. I have asked the reception to give me a late check-out for an extra hour and he refused which made us leave the hotel early and stay in the Airport for an extra hour.
The staff is great! They know me well by now and pamper me. The executive lounge was very dirty. Glass tables looked as they had not been cleanec in days! The service was much too slow. First time it was that bad.
Spacious room, great views across the city The bathroom fittings are very 1970s. They could do with putting in better shower units
Service was very good, it was clean and quite luxurious.
High floor, quiet room
Nice design, good location and potentially good overall package. Room was sizable and bed comfortable. Hotel had opened previous weekend and there were issues, unfortunately. WiFi signal is not the strongest yet and air conditioning is sucking all the heat out.
absolutely newly opened, excellent staff, very good breakfast; excellent standard of room and bathroom wireless not working in room; little natural light
the hotel is new! everything is so nice prepared. The wash room, the bed sheet are all very clearn. The room is big.The Location is excellent. But travellers must make sure you come out from the correct tram/train stop. If you come out from the correct one, you find the hote is just in front you. We came out from the trian station main exis, returns out we walked a big round to get to the hotel. if you are not sure how to go there, make sure you check the google map or call the hotel when you get off your train. if breakfast is included in 99 Euro would be great!
Great room and bed plus very friendly staff A hard street/location to find but well worth the effort
The hotel was within a few minutes walk from Grand Place and close to many cafes/restaurants. The hotel was minimalist but comfortable with a great bathroom including a superb walk-in shower. The staff were very helpful. It was a little difficult to find being tucked away down a narrow street.
Central location. No noise from the street. Nicely decorated. Staff willing to solve the initial problems: example, electric heater brought to the room; metal key to lock the door, etc. Front desk staff still not 100% trained and familiar with tasks and tools. Before opening an hotel basic checks should be a must: telephone not working, heating not working, hotel room could be locked only with a traditional metal key, etc.
Perfect location for our city trip, nevertheless quiet. Fantastic breakfast buffet. Very friendly staff except from the very grumpy one doing the check out early in the morning...
Excellent location, general good quality hotel cold
Friendly hotel staff. Excellent location just 50m from the central station and 10min walk to the down town. Sound-proof rooms. Nice Breakfast. In the first day, some reconstruction activities took place at the lobby area. In case, you go there for business purposes, please note that the wireless access is only available at the lobby, and the internet connection went down due to an ISP fault.
Very nice room. Clean, big bed, high quality cosmetics. Hotel has 2 computers with Internet. You can use them free. Location is excelent - 100m from Central Station. The heating system wasn't working. Hotel staff was unfriendly. They didn't care about client needs. Breakfast is pretty poor for a 4 stars hotel. The food is fresh and tasty but you have not many chooses (french style - avaricious).They asked us to pay the bill in advance when we checked in.
Great location, one stop from eurostar terminal. Hotel on the square at the entrance on Brussels central station. Superior rooms small but very cosy x comfortable. Upgraded to larger room to be near to disabled aunt, lovely big room x bathroom but not quite as cosy. Breakfast was included x was excellent. Wouldn't stay anywhere else. We came to celebrate my uncles 75th birthday. It was pouring with rain when we arrived on the Saturday x did not stop. The hotel restaurant was closed x the only place to eat was the hotel bar. I was told no bookings so we all went down at 7.30. We finally got seated x ate at 10pm which was far to late for our relatives. The food was lovely x great value when it finally arrived x the staff were all fantastic.
Once the issue of our lousy bed was raised the first morning they gave us a decent room and bed immediately. Our next 2 x nights in this hotel were fine. The bed in 329 sagged unbelievely badly in the middle and left us both a wreck by morning.
Lovely room, bath and bed The tv internet does not work neaRly as well my laptop. I wish I had used my laptop. Also the price for the high speed connection is very expensive.
Its location no
that you walked out the door of the hotel and you were 50 met from train station and the tour buses.the main attraction were also very close by. the hotel was very tired looking for a 5 star.
Staff - Mr. Benjamin Deleplanque was beyond professional and courteous. Room pellows. It could be a better kind and a lot softer.
Convenient location I had a "good " rate in comparison with the "off the street" price but this hotel is over priced
The staff was friendly and helpful. The location of the hotel is ideal for travelers. The rooms were clean and the facilities were wonderful. When we checked into our room, the internet access was broken and the tv audio feed for the bathroom was also broken. After they realized that it all needed to be repaired, we were required to move to a different room. It did not make for a good first impression, although we really enjoyed the rest of our stay.
They didn't have guilt. They had blanket with sheets!
The location was excellent and the room was not enormous, but completely renewed. In any case extremely good value for money. The personnel at the bar was very helpful. Few small details: 1) we asked for a baby-cot, but it was furnished without protections which we asked unsuccessfully, 2) the first morning we were told at the restaurant that the breakfast was not included, which was not the case according to our reservation (probably a bug between the booking.com and the hotel reservation systems as it was fixed the day after after showing our reservation), 3) we informed that the pipes in the bathroom were blocked (the water didn't go out), but nothing happened whilst we were there
Great location, you could take the train from Midi Station to here for free with your train ticket. Big rooms, comfortable beds, and late check out (2pm) if you're Hilton Rewards member. Great stay in Brussels!
nice rooms, good breakfast. power on my shower was low and took a long time to heat up in the late evening.
Nice rooms, great location We could smell the sewage in our room. When we confronted the staff about it, they said yes, the sewage line runs under the hotel.
Excelent location, good breakfast
Location near the Grand Place, internet service, godd breakfast and helpful staff.
The relaxed attitude and comfort, that made it a pleasure to stay for our weekend visit to the Christmas Market Would like tea making facilities in the room
Clients are very good taking care of.
Excellent location, within easy walking distance of the main sights and public transport system. Accommodation was clean & tidy and staff most helpful & efficient. Our room was faultless.
Leaving the hotel I woke up 3 times to find the room filled with a smell of rotten eggs which me me feel ill and had to change rooms. the second room was fine, but much smaller.
You can't get a better location than this. Very nice front desk people. Breakfast was rich and the service amazing. Loved their waffle maker. Overall good experience. I wish they had milk alternatives like soy, almond or lactose free milk. The chocolate store in the building is touristy and overpriced, the service is terrible; even if its not the same business than the hotel, the hotel should not promote it or recommend it (they give you a 10% discount if you are a guest) The glass divider in the shower is dangerous, they are not firmly attached.
location was good, staff was nice the room was horrible. awkwardly placed in a dark corner next to the service elevator and stairs. a lot of noise of staff moving stuff, walking up and down the stairs at night and early morning. definitely not what I expected from this hotel which seemed nice from the pictures. I felt cheated and very disappointed. If there was a way to request some kind of refund or compensation, I would.
the location of the hotel and the view of my room! no free internet!
The location of the hotel in a very agreable area of Brussels: antique market on Sunday morning and the Grand Place nearby, not to forget the chocolate shops! Everything was OK.
free internet access at the entrance floor no room shoe
quiet room breakfast too expensive, staff not friendy
Wonderful staff, absolutely helpful, made the stay very pleasant The air conditioning in the room was not working. I was lucky because it started to rain and the temperature cooled enough to be comfortable in the room. Everything else was very good.
Location, just perfect in the nicest Sq. of Brussels, walking distance to al major attractions. Also fee internet which is very usefull
Relaxed atmosphere, helpful staff, spacious lounge area. Holding area for luggage after checkout until travel time.
Hotel has excellent location and the stay was pleasant in general. Only issue is the limited number of parking spaces. There should be a possibility to reserve parking space in advance - on the website, you say the hotel has parking space without specification about the very limited number thereof. In this part of Brussels, it is essential to have a possibility to park a park withou any problems.
Room and location Hot breakfast was not hot.
Location, it's in the center. Internet service! It should be free of charge because I was there for my company and I had to pay using my own credit card. It should be included in the room invoice.
Very quiet despite central location Streets around it covered with garbage. City workers on strike?
This hotel is located very close to Grand Place and to Brussels-Central Metro station. The staff was very helpful. The rooms are clean ans have modern furnishings. We would stay there again. The Internet connection, Breakfast and the Restaurant were too expensive.
Location The internet connection because is paid.
The perfect location
In the centre of the old town and very close to good but expensive restaurants. Also 2mins from grand place and shopping street. Rooms over priced but clean + comfortable. Good 30min walk from eurostation but Metro station just behind hotel. Excellent buffet breakfast Expensive room rate on weekdays. Not a bargain holiday. Room for 3 is a camp bed arrangement in a 2 bed room, so quite squashed with little floor space and inadequate wardrobe/ draw space for 3.
Location, hotel decor.
Near the center;the kindness of the staff;price worth
Very good location, close to Grand Place Easy to get there from the airport
Moderately good location, clean. Some of the staff were snooty. No generosity. Everything had a cost to it, except for internet.
Easy check in, modern decor, close to grand place and walking distance to train/bus station No
The stuff was friendly to change our room to accordingly.Large room with windows to the street. First room which was supposed to be double was actually a very small single with 120 cm wide bed.There was no hot (only warm) water during the rush-hours.
The rooms were very spacious and the bedding was comfortable. The breakfast had a good selection with various breads, scrambled eggs and bacon. It was very difficult to find a parking space on the hotel's avenue. The nearest public parking is about 5-10 minutes walk from the hotel.
very nice room and bathroom, nicely furnished. stairs seems to be under onstruction. mini-fridge in room was not switched on.
Great room, big clean and quiet. Good breakfast. Little bit out from centre, but not a problem if you don't mind a 10/15 min. walk.
The staff were very friendly and likeable, and when I complained about them photocopying my passport for their records they dealt with me courteously and professionally. The tv in the room they gave me didn't work. They gave me a replacement room which was on the ground floor and there was mould on the wall nearest the toilet and the carpet was unclean. The tv in the new room wasn't great either -- it kept losing the signal every minute or so on BBC1 and 2.
The hotel was really good. It was next to the city centre (10 minutes walk). The service was excellent.
the bedroom and bathroom are very large and the decoration is nice; it is a quiet place, not far from the midi station and the historical center. breakfast is average
Breakfast room. The breakfast itself was not very good.
clean, quiet, friendly service at reception and breakfast, price had to ask for more shampoo and body gel small supply of soap. pillows were small. Concern over our safety at night prevented us from going outside. A bar would have helped. Facilties for bar exist.
My stay at Floris Hotel Avenue suited me in all aspects of my trip. From the comfort of my room to the good breakfast provided. The curtains of my room seemed to be dirty, as well the carpet of the corridor specially was run-out. Attention with this details could improve the service quality.
The location, the historical character, the style, the comfort and the theme originality. nothing
The location of this Hotel is very good.
everything!! probably the size and appointments of the room were the biggest and best surprise. Best European hotel I've ever stayed at. If I weren't traveling light, I suppose I wouldn't want to lug my suitcase up a flight of stairs. But I DO travel light and the stairs are part of what makes this hotel what it is.
Excellent location just in the centre of Brussels; a historical place occupied by the hotel
Great location, very clean, staff very helpfull No elevator to our top floor.
The understated elegance of this former ambassadors residence made it feel like a privilige to stay here. The junior suite the 'folon suite" was very spacious and the decor was full of character. The sumptious bar and residents lounge were just wonderful- so peaceful. the staff were friendly, courteous and very helpful. The location was suberb in the city but very quiet and tranquil with reasonably priced parking nearby. For the traveling connosieur who expects atmosphere. service and luxury in a 17th Century historic setting. What a wonderful experience!
excellent location discounted weekend room for single use turned out to be on top floor with no lift and no view of the garden - fair value, but not the great bargain it first seemed.
This is one well situated classy hotel that represented great VFM. N/a
The location, near the train connection to the airport, was great. The hotel was quaint, and had everything we needed. Our room was across an outdoor courtyard (which was pretty), inside, up an elevator to the 4th floor, then up another flight of stairs.
Room was unique and had great character and lots of space.
Hotel was right in the middle of everything you would want to see. Taxis out front and all tourist sights like royal palace and statues are around the corner.