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Saint-Gilles - Sint-Gillis
I stayed for 3 nights. The staff was very nice and helpful, the decoration and the atmosphere very warm and the buffet breakfast was excellent. Nothing.
Free internet 1. Bed was not comfortable. 2. Noisy hotel 3. Breakfast buffet was poor 4. not value for the money we paid
staff are friendly and co-operative the rooms are not sound proof and electric connection are not near the bed,
Nice hotel good location staff were responsive There was a problem with the Hot water
NH Stephanie is located in the Saint Gilles area of Brussels and located close to many restaurants, fine retailers and the Louise Metro Stop. Definately a GREAT value for the money. We walked everywhere but the Metro, Uber, and Taxi cabs were available if needed. It would have been nice to have breakfast included as part of the 10 day stay - Breakfast was 17 Euro ($18.00 USD).
location staff, facilities, internet The facilities were poorly up-kept, the internet was extremely slow and the shower did not work. The staff was incredibly rude and they refused to fix the shower or allow us to change rooms the first day. The first few times we brought up the problem, they insinuated that the shower definitely worked, and that we were too incompetent to operate it. The third time, they finally had someone come up to look at the shower, and of course it was broken. Apparently one staff member's confirmation that our shower was broken was not good enough though, and they had to get another staff member to check the shower [which was still obviously broken] again. This whole process took around an hour of the little time we had in Brussels before we were allowed a new room. Furthermore, even after they acknowledged the broken shower, they were not the least bit apologetic for wasting our time and not believing us in the first place. As a last insult, they tried to charge us for items in the minibar that we did not take. Overall, it would have been a nice stay if there weren't any issues that needed staff help, but if something arises and you need the help of the staff, good luck because you'll need it.
Perfectly clean room. Helpful staff. Excellent breakfast. Well situated to museums, shopping and restaurants. Everything was just lovely.
Location, attentive staff Extremely poor sound-proofing, room cleanliness needs improving
The locaton is quiet yet is close to the metro system and Gare Midi. Good restaurants within walking distance and the centre of Brussels is only 20 minutes walk away on foot. Efficient service and comfortable room.
Friendly staff. Nicely made up babybed was directly brought. Good location! (near daily market on Parvis de Saint-Gilles) Breakfast, no fresh fruit, bad coffee and croissants...
Hotel location was superb, right next to the Bruxelles Midi station. Hotel room was large and clean. Very good value for price. Convenient store (Delhaize) two doors down.
central location, close to station, fare price, not bad food room was very very hot and could not change the temperature, it was also very noisy outside
Super breakfast Colourful setting Price : a very good value for money St Gilles quarter is a nice spot The shower's curtain, but it's just a detail (I would have prefered a Pantone one)
Design and helpful staff. Easy access to metro 5 minutes walk and central train station - 2 stops with metro. Rooms were generally cold, especially the bathroom which was fully tiled and did not benefit from underfloor heating. Lack of instructions within the rooms as to where the emergency exits were.
Within walking distance to the main square Close to Louise with amazing views of the city. Spacious clean rooms with hob fridge microwave and dishwasher and free wifi. It appeared that the manager was a fellow cyclist and suggested we take our bikes to the rooms to ensure they were secure. Didn't eat here but breakfast was available for an extra €14.
I really value the location. And that's why I've chosen the hotel. I didn't like the bed at all - it was a sofa transformed into bed - very uncomfortable to sleep; blankets were not in sheets; the floor was so dirty that seemed to be unacceptable for such type of hotel.