extremely bad breakfast, one of the worst hotel breakfasts I ever had.
Excellent hotel, easy to find and staff very helpful. Ate in restaurant in the evening which was lovely. A short stroll to town and also to the beach. We enjoyed Burgas from all aspects and this hotel asssisted this. Car parking - no specific area so had to find road side. This was not a major issue.
Well situated for town and beach. Near booking office and stop for coaches. Smart, comfortable and clean. Very good restaurant. Breakfast choices could be better and a larger concessionary amount given for breakfast.
It is a clean new hotel in the central part of the city and very close to the beach.very polite and healpful staff. Everything was ok
Room was very clean, air-conditioning in room worked well, had a great view. Hotel itself is conveniently located, right near main pedestrianised streets with lots of cafes and shops. Train station is within walking distance. Staff were friendly enough, it helps if you use a few simple Bulgarian words like "please" and "thank you" to break the ice. Pool was not open , nor did they have any estimate when it would be open, which was very annoying as pool availability was part of the reason we chose this hotel. Air-conditioning in hotel lobby and bar was not good, but this seemed to be the norm in Burgas.
We double booked by mistake but the hotel rectified the problem very quickly and at no extra charge. The location is great, next to bus station. Facilities were comfortable and relaxing. Rooms were of decent size and lovely and warm. Not much choice for breakfast and it was a bit cold
The rooms were very clean, the lobby area was very spacious and the hotel had lots of extra facilities. I found the staff on the reception desk to be quite rude, they wouldn't answer my questions and also gave me wrong directions causing me to get lost in the city. For this reason only I wouldn't stay there again.
Ideal central location close to railway station, spacious rooms couteous staff , easy to find with excellent views over the city from the top floors. the breakfast was poor with little choice , the hotel facilities are slightly dated but is made up by the warmness of the staff
location , clean room, one lady on reception very pleasant and helpful, on site shop very useful and girl in shop very pleasant and helpful all male staff very surly, looked bored and quite rude and unpleasant to guests they should earn from the ladies
a communist-style built hotel but recently re-arranged, nice rooms, a pleasant place to stay, right in the center of the town and close to the beach
nothing /nic breakfest very very poor, service too // bardzo zle sniadanie i serwis jak z lat 80-tych w sieci Orbis
The central location with good facilities. The office on site for onward travel was most useful. Although the hotel was not busy the staff seemed to know guests very quickly a real bonus.
great roomservice power failure from 10pm till 4am
superb hotel, highly reccomended
Silent, Suitable for couples, romantic, excelent location, just open the door and go to the see. excellennt!!!! Nothing.
the relaxing atmosphere few people of the personnel
Hotel has a private beach. Outside, the beach was quite crowded. Here was always free sunbed. Good breakfast, nice staff. Loud night bar on the street. Too bad for park view rooms.
The hotel is new, well furnished and located in the park area very close the the city center. SPA is very good and not expensive. There is very nice swimming pool area with a sea view. The food in the restaurants and its variety is poor.
Excelent hotel comparing to a good price! The food in the restaurant ala carte is superb! I've seen a lot of hotels in Bulgaria but this is definatly one of the best. They charge normal prices on the minibar which is also really ok!
Perfect luxury hotel with very friendly and helpful staff. The food in the restaurant is excellent with combination of friendly and good English speaking waiters. The location is perfectly quit and in walking distance (5mins) to the city center. Parking is not a problem here!
Quite simply the best hotel we have stayed in. The spa area is quite simply magnificent. Not in the liveliest of area's however.
Muhteşem konum, muhteşem bir bina, profesyonel bir ekip, enfes yemekler... Kendi evinizin konforu, özgürlüğü ve güvenliğinde konaklanabilecek, sahip olduğu tüm yıldızları fazlasıyla haketmiş bir otel.. With one word; magnificent! It is as in its name "grand primoretz" I wish all the rooms would have the sea view. The rest perfect.....
The room's cleanliness. Close to the sea. I would welcome more variable breakfast. Only white bread was served during the whole stay. Also, at leaste basic English language spoken by the girls at the reception would be appreciated!!
location, staff were very good
Very good for a short stay due to its excellent location. Very nice staff, smiling all the time. Free parking at another location. Very bad breakfast, do not recommend. A little noisy.
The position of the hotel was very central, it was clean, the staff were lovely and the food was excellent!!!!!!!!!!!!!! what more can we say. We would definately use it again. No.
Nice location , nice hotel , friendly staff.
Hotel is centrally located, not too far to the beach. Good price. Cleanliness quite o.k., but towels could be changed more often. No free secured parking on site - we paid 8EUR a day for a car park with attendant. No WLAN at all (the Intenet PC at the lobby caused costs even if not working). Hotel surrounding area is a bit noisy in the evening. No elevator. Pool was not filled. Credit cards are not accepted even though MC and Visa symbols are shown on the entrance.
The location was perfect for both beach and the towns night life and i would definately stay their again. Their was no breakfast available but that was because it was late on in the season.
The position of the hotel, near the centre and near the beach.
All was ok, from staff to food in the hotel's restaurant
The service, the central location the convienience of attached resturant and all day service No, but communication with some hotel staff difficult due to non-english speaking All staff were very plesant
Cheap, relatively new hotel. A bit further away from the centre than I expected, the air in the room was stale, the elevator doesn't go up to the fifth floor.
The modern design of the hotel (especially the bathrooms) is very well thought through, the courtyard is very pleasing.
Some of the reception staff were very helpful. I suspect the bar and restaurant would have been more congenial had the place not been surrounded by roadworks. We broke a glass by accident and were charged for it on the bill. Breakfast was expensive for what it was.
The building was very clean and the staff tried to speak English to us although it was hard for some of them to understand us. The restaurant food was superb. We enjoyed our stay here on the whole. The bed was very uncomfortable and the bottom sheet didn't fit it properly. We also had problems with mosquitos but that can't be helped.
The hotel looks brand new, the staff were extremely friendly and although their English was not the best they were happy to help, free breakfast, free WiFi internet, nice room in the middle of Burgas and even a bidet in the bathroom!!! They also looked after our bags after we checked out but still wanted to walk around the city a bit before our flight. Wow, extremely pleased with this hotel, a very very good value for the money. Had to pay for room upfront (maybe they don't trust foreigners?)
I thought the reception staff were well informed and friendly, and the location was very good. The restaurant was very poor - my daughter had finished her meal before my son and I were served.
The room was great, the restaurant was great and the location is good too, not far from the beach =)
A very frendly and homely hotel the staff were very helpefull None
All staff very friendly and helpful 1. No breakfast available 2. No checkout facility before 10.00 am - much too late when there is a plane to catch
Restaurant decoration, but very expensive. Very expensive, bad quality/price ratio. not very well located, but is small city, can go everywhere by foot.
Clean room, good bathroom, quiet environment There was no french bed !!!!!! it was awful :(( most of the times during the daytime there was no any employee !
location no air conditioning, actually other location than the website, smell....good for one night only!
It is a cosy hotel, the rooms are ok with balconz and we liked that aalot.The location is a good one, in the center of the old town in a peaceful place. You can heear just the noise of the birds!!!!
Location, near to the center of the peninsula, but far away from the crowded area, easy to reach the sea shore and the comercial areas, the silence, the ambient. Even though I booked 2 rooms, I had the surprise of getting only one, so I had to stay in another building. The communication between the host and the tourists must be improved. There is a parking problem, for those travelling by car. The parking is big, cheap, secure, but beyond the city limits. The host should provide the luggage transfer in and out, which it would be easy, with the help of a plastic card. Some one must stay at the reception desk on a day and night basis, not only day time.
I like the location in the old town whit many monuments, the bulgarian pepoles, the athmosher and the food I don t have
Good location close to the water; nice balcony no breakfast room and in the autumn problematic to get a breakfast in the neighbourhood
location in Old Nessebar. Close to all points of interest. you do not see sea near the hotel, which appears in photos on website.
I stayed there for the second time and I plan to ccome back next year.
The location... but the island is very samll and everything is close. I don't like the fact that we did not stay at the hotel. From 4 rooms booked, only one was actualy in the hotel; the rest were in guest rooms. The manager didn't give us a good explanation, so we had to stay in these rooms. One of them didn't have AC. I strongly recommend to avoid this hotel, you might end up ruining your holiday.
very good location, comfortable room + shower room even if just strict furniture with no special design, very clean, nice courtyard and quiet neighborhood, good value for the money
very central location, close to the beach with good facilities
the room cleanliness of the room
The room was clean, the hotel is very close to the beach (100 m). It is a first line hotel regarding the distance from the beach. There is a supermarket next to it, so if you need anything you can go there to buy. The food was horrible. If one need to see what perseverance mean, one should check the breakfast at this hotel. The worst food and cans are bought and served there. I was smart enough not to use the half board system, but I saw what people were served for dinner - just pasta, rice, potatoes and don't think that they looked very nice or tasty. And if you want a sea view room, you must be joking - there is no sea view room because there is a very big hotel just in front of Marvel Hotel. So the sea view is actually the other hotel (Victoria Palace). All hotels in this area are very crowded, so you will just look one another from balconies.
The room was clean and ok, the breakfast good, very easy to go to the beach.Good choise.
We liked the attention given by the management. Chocolates on my birthday which were unexpected. Room upgrade and champagne because of our 30th Wedding Anniversary. Very good. The food was good but on occasions should have been hotter. Perhaps a selection of both cold and hot meals could be available.
The hotel was very well located, right on the beach and in the centre of the Sunny Beach area. Having the all-inclusive food and limited alcohol package was very good value (although the "wine" included could hardly be called that). Although the food was included and the selection on offer at the buffet restaurant was quite extensive, the food was generally quite bland and dull. Staff were sometimes (not always) a little rude or unhelpful, but that is unfortunately the standard in Bulgaria.
Good location, excellent food, very nice stuff, fabulous view if you take the sea view room
Nice relaxing spa. Clean rooms, beside the beach This is a russian hotel built primarily for russians. This is not a western run hotel
comfort, intimacy, excellent spa area. poor English of the staff.
This is one of the best hotels I have ever stayed in. A really nice room, good bathroom with seperate shower. The whole hotel was very tastefully decorated. Spa facilities second to none. We deliberately sat in the no smoking section in the restaurant and somebody was then allowed to smoke on the next table. When will they get that this is not acceptable.
Our accomodation in the hotel was more than excellent. The stuff was very polite the rooms were more than 5 stars room as for the spa everything was clean and beautiful the breakfast was very rich and you should also visit the atrium. Of course I will visit again this hotel.
The hotel definitely looks impressive and looks promising. Some of the staff however is extremely rude and I think this is not appropriate for a so called 5 star hotel. I made my booking for the same day (booking confirmed at approx. 5pm) and I made it there at 1am - the receptionist looked like she really didn't want to be there and after I gave her my passport she told me that there is no reservation!!! After I showed her my confirmation letter from booking.com I was surprised that she just stared at me (like yeah, so..?) and simply said "you don't have a reservation". Oh! And she refused to speak English to me (I was speaking English to her). Finally she told me, very calmly that the hotel is fully booked and that's it! I was forced to spend the night in another hotel (another 5 star which was horrible!!!) only for one night (thankfully). And next day in the morning I returned to Grand Hotel Pomorie to speak to a manager, in fear that they might charge me as "no show". Turns that the hotel had plenty of rooms available!!! As I had no choice since there is nothing else decent in town I stayed at the hotel for one night. Finally, the hotel is not bad but it's a shame that they allow such ridiculous things to happen. And also that they let such incredibly rude and ignorant staff to work there.
I like the SPA facilities, as well as the cleanliness in the hotel. Some of the staff were very friendly and helpful. There is no consistancy in the services provided: based on your luck you might get a friendly staff or you might not. Same proocedure in the SPA is delivered in different manner by different therapists.
This is the best hotel on the Black Sea Coast.
The spa and wellness center
Facilities were great, the room was spacious and nicely furnished, balcony facing the sea. Hotel was extremely child-friendly. In the course of the three days we stayed there, our room was not cleaned.
Very efficient at check in and check out, and friendly attentive staff. Room was very spacious, and air conditioned [essental at time of year]. And convenient for town centre facilities.
The hotel is nice, but choose an other restaurant.
the room is very nice - big
Quiet location in particular; pleasant, helpful staff; tidy, neat appearance of hotel. I actually like the shower arrangement and have come across it in my travels in other countries but some people might find it strange not to have a separate shower recess.
The hotel was in a quiet area of the city not far from the walking street, which leads to the beach. Staff were friendly and available 24 hours. I was pleasantly surprised to find a beautiful, spacious room nicely furnished and a nicely tiled bathroom. I believe this was, perhaps, the nicest hotel I have experienced on this trip of 6 weeks in 6 Balkan countries. Breakfast was generous and nicely prepared. The hotel has a very nice dining room with a Garden restaurant in addition. I would class this hotel as a boutique hotel. It was charming. The only disadvantage of the hotel is there is no lift, but I did not find it detrimental. I did not eat in the dining room because there was no English menu. Everything looked good and it was always busy. The area near the hotel had some neat pubs and great clothing shops.
Beautiful building full of character,friendly staff,and a good location. Also a nice and good restaurant
The Hotel was very clean and comfortable and the staff were very friendly. They tried very hard to make us feel welcome. No, I would go back there again. However a facility to make tea/coffee in the rooms would be nice.
Restaurant and general atmosphere of the hotel was very good. Room was clean and I often found complimentary refreshing surprises you never encounter in other hotels. Staff was very helpful, but with limited english skills (was not really problem). Shower and toilet arrangement was a bit uncomfortable (with limited room), but still, I would not complain considering good price.
The staff and cleanliness
Everything!I do suggest this place to everyone, absolutely perfect!
It was clean and tidy, except old and dirty carpet in the room Some of the hotel staff was very rude.The girl who was on reception during the evening/night on 16th of August was very rude. She took our passports on the first day and told us she'll not return untill we'll pay.It's ridiculous and against the law.Also the internet service was included in the price but she try to charge us.It was another staff on reception on 17th of August and it was no problem
You have a portier,Svetlio or something like thet. If yuo have more like him... Gratulations, your hotell would be perfect The stab who ignorde us even that we tryd to explaion our problem in "bodylaundwich)
The gym was good locatıon and servıce
Close vicinity to the centre of Burgas 1St . I paid more for the hotel than stated by Booking.com. Hotel said this was due to exchange rate change. Even though I paid in euros! This was a con. I was told to pay for 2 towels I used they would not clean. I refused to pay for these. Gym equipment in very poor condition.
location unfriendly staff
The hotel staff was very nice at all times, whether it was day or night. The cleanliness of the room was extremely good. The cleaning work outside at the hotel area and pool, was also remarkable good. The location of the hotel is good if you need some stilness during the night, for sleeping. My stay at Villa Maria Revas was amazing, and I am absolutely sure I will be back some day.
Very nice hotel, very, very good apartment (the V.I.P apartment), clean comfortable, big rooms, very big and wonderful terrace. More 150 m to the beach. The swimming pool was great, a small and lovely boutique hotel.
very good comfort and services, nice swimingpool the location is not so good ... on the main road, at the entrance in sunny beach, not very close to the beach (5 min. walking) and 15 minutes walking distance from the center of sunny beach resort
Very nice hotel building, the room was very nice also. The staff from the restaurant was very rude. During breakfast, with 15 min before closing, the guy serving was looking at his watch everytime you were asking for something as they were out of food and didn't want to bring more.
Our party of 3p stayed 5 night in lux apa 1. floor. Very good space and outlay, big super corner terrace facing pool and main street. Walking distance (20-30 min) to old Nessebar, and same to Sandy Beach center. Several supermarkets close by, also excellent restaurant in hotel and close by, though in late september much was closing down for season. Very pleasant and forthcoming staff. Breakfast above average continental. All in all: Good value for money, absolutely recommendable Some more kitchen equipment could do, for longer stays with a bit of self catering. Maybe a bit too close to main street traffic.
hotel is not huge, makes you feel at home; spacious room with very nice view, balcony and great beds, good facilities, good (buffet) breakfast, small secure parking to park my car, small and daily cleaned pool that i was glad using probably the hotel does not have double beds, ours was a twin bed, though we asked for a double; location is indeed close to the beach (but it's more than 150m) and right between Nessebar and Sunny Beach center, you need to take the bus 2-3 stations in each direction
the size of the room and the overall aspect of the hotel few choices on the breakfast menu (only two tipes/ not on open bar)
big, spacy rooms, nice service and tasty breakfasts.
pool the noise of the street in the appartament
room selection of breakfast
Superb rooms, excellent restaurant The only bad point- breakfast, limited choice and not very inspiring
We spent great time in brand new hotel The Mill. If we return to the Nessebar we will definitively choose The Hotel Mill again. Some details should be repaired. For example if you take a shower, water is spreading beyond the boundaries.
Breakfast delicious....room facilities excellent, I got every day clean towels, shower gel...all the stuff! And they treated me nice every morning, by saying hello.
everthing was good while we were staying.spa can be free of charge,, beach is far from the hotel.
Hotel is completely new, rooms are huge, pool on the top of the hotel is fantastic, breakfast is quite good... Comment of my boyfriend was - vauu, this room is nicer than our flat Hotel staff is very poor on English, maids do not work after 14 and if weather is poor (as we had 7 days of rain :( ) maids will not clean your room after 14 even if you leave sign on the door
the rooms are very nice, clean, big , the staff at the reception very friendly the beach is far away ( 700 m), the breakfast is poor
Modern and clean with spacious rooms and good air con People diving from top of waterfall into quiet pool was inappropriate.
the services, the food, the hospitality, the low prices there were ants on the carpet and in the bathroom
The rooms are large, nice and friendly. The hotel has a swimming pool on top with jacuzzi and a beautiful view. The hotel staff was kind. We had a misunderstanding about the payment. As we made our reservations through bookings.com, we thought the hotel would take the money straight from our credit card. Before we check out, we learned that we have to pay with cash, so we had to find a bank in the city in order to withdraw some money (with a fee). It could have been easier if we had been advised before about this situation.
Staff were friendly and helpful and the room was very good Poor selection of wine in the "Disco" Bar but I imagine they do not get much demand
The bowling alley and bar/cafe bar were really good, as was the size of the rooms and power shower. Restaurant food was inedible, we paid for braekfast & dinner with our stay but after trying it once we would not go back. We presumed that use of the spa was also included but is was not plus the spa was very expensive. We could not get the safe in our room to work which was a reason for choosing this hotel
Excellent facilities and location Roof-top pool not open even though weather was 22 degrees
Very nice and large room (rather an appartment with fully equipped kitchen). nice Facilities and large beach. Poor food.
We had an evening meal and a breakfast, both were very good. Nice size room with fantastic sea view. It was quiet given the time of year (October). But relaxing. A lovely pool, but the water was very cold. So disappointing. We just used the jacuzzi. A very annoying ventilating system in the bedroom. It was quite noisy and kept me awake.
Good restaurants If you promised the room kitchen is fully equipped it should be. Rooom c6-27 Sept 05, - Sept 15 - No kitchenware exept some forks, tableware and glasses. There was two ansuccessful and one successive appeal to thr reseption for a teapot. One can feel a bad smell in the bbadroom.
The second bedroom in the apartment was without a window and it was not possible to put the two separated beds together. Since we were two couples and a child, we had to add some money and book a 3-bed apartment. The food could be better for the price the hotel requests.
Good resorts with fantastic swimming pools- nice and clean beaches- big and comfortable rooms. Poor food in all inclusive- only 2 Restaurants in all inclusive overcrowed during lunch and dinner when other 5 restaurants not in ai are empty.
The hotel is wonderful, excellent service, clean and kept clean all the time, close to the beach, although the sea water is full of sea weeds. Breakfast is excellent and plenty of food (we stayed BB so we don't know how the rest of the meals are). Wonderfull, big apartment, room cleaned and towels changed every day, pool towels available, excellent resort of its kind, wonderful pools, clean and good pool bar. Very good service at the Reception!