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Perfect luxury hotel with very friendly and helpful staff. The food in the restaurant is excellent with combination of friendly and good English speaking waiters. The location is perfectly quit and in walking distance (5mins) to the city center. Parking is not a problem here!
Quite simply the best hotel we have stayed in. The spa area is quite simply magnificent. Not in the liveliest of area's however.
The hotel is new, well furnished and located in the park area very close the the city center. SPA is very good and not expensive. There is very nice swimming pool area with a sea view. The food in the restaurants and its variety is poor.
Excelent hotel comparing to a good price! The food in the restaurant ala carte is superb! I've seen a lot of hotels in Bulgaria but this is definatly one of the best. They charge normal prices on the minibar which is also really ok!
Muhteşem konum, muhteşem bir bina, profesyonel bir ekip, enfes yemekler... Kendi evinizin konforu, özgürlüğü ve güvenliğinde konaklanabilecek, sahip olduğu tüm yıldızları fazlasıyla haketmiş bir otel.. With one word; magnificent! It is as in its name "grand primoretz" I wish all the rooms would have the sea view. The rest perfect.....
The hotel was in a quiet area of the city not far from the walking street, which leads to the beach. Staff were friendly and available 24 hours. I was pleasantly surprised to find a beautiful, spacious room nicely furnished and a nicely tiled bathroom. I believe this was, perhaps, the nicest hotel I have experienced on this trip of 6 weeks in 6 Balkan countries. Breakfast was generous and nicely prepared. The hotel has a very nice dining room with a Garden restaurant in addition. I would class this hotel as a boutique hotel. It was charming. The only disadvantage of the hotel is there is no lift, but I did not find it detrimental. I did not eat in the dining room because there was no English menu. Everything looked good and it was always busy. The area near the hotel had some neat pubs and great clothing shops.
Restaurant and general atmosphere of the hotel was very good. Room was clean and I often found complimentary refreshing surprises you never encounter in other hotels. Staff was very helpful, but with limited english skills (was not really problem). Shower and toilet arrangement was a bit uncomfortable (with limited room), but still, I would not complain considering good price.
The Hotel was very clean and comfortable and the staff were very friendly. They tried very hard to make us feel welcome. No, I would go back there again. However a facility to make tea/coffee in the rooms would be nice.
Everything!I do suggest this place to everyone, absolutely perfect!
The staff and cleanliness
Very efficient at check in and check out, and friendly attentive staff. Room was very spacious, and air conditioned [essental at time of year]. And convenient for town centre facilities.
Quiet location in particular; pleasant, helpful staff; tidy, neat appearance of hotel. I actually like the shower arrangement and have come across it in my travels in other countries but some people might find it strange not to have a separate shower recess.
Beautiful building full of character,friendly staff,and a good location. Also a nice and good restaurant
The hotel is nice, but choose an other restaurant.
the room is very nice - big
location unfriendly staff
It was clean and tidy, except old and dirty carpet in the room Some of the hotel staff was very rude.The girl who was on reception during the evening/night on 16th of August was very rude. She took our passports on the first day and told us she'll not return untill we'll pay.It's ridiculous and against the law.Also the internet service was included in the price but she try to charge us.It was another staff on reception on 17th of August and it was no problem
Close vicinity to the centre of Burgas 1St . I paid more for the hotel than stated by Booking.com. Hotel said this was due to exchange rate change. Even though I paid in euros! This was a con. I was told to pay for 2 towels I used they would not clean. I refused to pay for these. Gym equipment in very poor condition.
You have a portier,Svetlio or something like thet. If yuo have more like him... Gratulations, your hotell would be perfect The stab who ignorde us even that we tryd to explaion our problem in "bodylaundwich)
The gym was good locatıon and servıce
Breakfast and Dinner were very good for 4 star hotel. The view from restaurant was wonderful
The Room conditions and size very good Attitude of staff very poor
The panorama, specially from the restaurant from last level
Friendly staff and very central, good value Bathroom had surface water on floor which left slight smell
Selected for position as regular visitor and is near to my regular restaurants I like to visit. one old toaster for such a large hotel gave up on toast!
I liked very much the pool area. The food was good.
location to the beach, food I ordered half board type of food, and I didn't know that for dinner I have to pay for glass of water , not wine, simple water or tea, when I booked it no any info about it
Everything was ok. The pool was in use but nobody could use it because the water was too cold. We have got a rainy period and, unfortunately, the hearing system of the room was off all our stay.
The room was quite nice, very clean, and also the pool was ok, near the beach and very close from restaurants and shoops The food and drinks was very poor and was of low quality, I recoment not to take all inclusive
Good value for money.Especially liked that it had a big balcony. When we tried to pay for the room, the credit card did not work.So we had to try for about three times until we left.The inconvenience caused by a technical problem was sorted out eventually.
food is good and diversify but quite repetitive see view, on the 4-th floor, is in fact hotel Neptun Beach ( room 2437)
we need local currency frequently even all includive plan because we must pay for safetybox, deposit of bathtowel, at the seaside etc.
Hospitality,food and sea
Animation team, quality of the meals The noise in the lobby at night that was easy to hear on the rooms from the first floor. The rates asked by the doctor in the hotel (free practice, not hotel hired).
good food, daily room cleaning, nice pools. I paid for a double room with sea view, but the sea was only a corner of the balcony. For a 4 star hotel, there should have separate rates partially full sea view and sea view.
It is our second visit at this hotel for duration of two years. The main reason we decided to stay at Riu Evrika was the additional security at every entrance of the complex. The hotel offers all inclusive service and the staff is very willing to please the customer but sometimes seems there is a bit of lack of training at the junior personnel level and they appear a bit pushy and not customer oriented. The beach price in included and having the beach bar is quite of convenience , as well as umbrella and chairs at the beach. The water was quite worm this year and clean. The Beach is great , quite clean. All rooms are maintained very clean and the overall pool area is being stripped clean with the water hose in the evening. The food is plent Overall minor concerns. The food quality has definitely denigrated this year, while a lot of attention was given to the serving and the appearance of the salad. I had the tasteless carrot soup in my life ever. Salads were not well prepared, some canned food seems to be served as well. The Japanese sushi was falling apart and the tempura was not crispy at all. The pool guard was taking a nap on the job and the guard at the beach was resting facing the direction opposite at the sea ( meaning he was not watching ). This is a definite safety concern. During the rain it was hard to get to the food court without getting wet. The junior personnel requires some training , as our plates were often scooped before we were finished or the bus-girls/boys would wait at our side pushing that we take our last bite to pick up the plate. Every morning 7-10 bus-girls would stand at the door to greet us, which seems a huge waste of resources. The room was not ready for quite a wile after the regular check in time. The furniture around the pool need replacement.
The hotel was very well located, right on the beach and in the centre of the Sunny Beach area. Having the all-inclusive food and limited alcohol package was very good value (although the "wine" included could hardly be called that). Although the food was included and the selection on offer at the buffet restaurant was quite extensive, the food was generally quite bland and dull. Staff were sometimes (not always) a little rude or unhelpful, but that is unfortunately the standard in Bulgaria.
Good location, excellent food, very nice stuff, fabulous view if you take the sea view room
We liked the attention given by the management. Chocolates on my birthday which were unexpected. Room upgrade and champagne because of our 30th Wedding Anniversary. Very good. The food was good but on occasions should have been hotter. Perhaps a selection of both cold and hot meals could be available.
Friendly staff, which always respond to customers request quickly and effectively. No wireless Internet access, which is normally available in hotels of relevant category. Improvement of room service would be desirable.
The hotel is close to the sea, breakfast is various, rooms are very spacious It's too noisy at night time (I had to close the balcony doors so my baby could sleep); I didn't see many smiles (I used to work in a 5 star hotel and I know a smile can make the difference)
Very good location, center of The Sunny Beach. They don't have parking lot enough for all guests, and also not too cheap if you look around. I could say double price than other hotels!
Location - near main street and beach, different food, clean service every day. Cold water in swiming pool, any bedding (only sheet and blanket).
I liked a lot the location because it is in the centre of Sunny Beach near the beach, rooms are nice, food is good but dessert is poor.
at the hotel nothing. the room was awfull.not 4 stars at all yes. room was dirty, bathroom was like in a 2 stars comunist hotel, it smelled, the a/c didn/t work properly and they gave me the worst exchange rate ever. they made me change euro in leva, then they made me pay the amount converted from euro and they calculated the euro at a huge difference. i travelled a lot with booking and in general, but this hotel.....
It said on the internet pay by card, and this was not the case they wanted cash, also the mini bars are all empty, and you could not buy a cup of English tea to take up to your room, only fruit tea, but they had English tea in the restuarant, as there were no tea making facilities in the rooms
It was very central to every where in resort, however it was very noisy all night with being so close to all the night clubs. The staff could have been more helpful regarding babies needs, ie. there was no equipment in room for making bottles and a kettle was requested but declined. Considering it is rated 4 star this was very poor. The rooms were very basis again for 4 star standard, more like average 3 star.
very good location - center of the resort - the whole hotel is built with only a few mms thin walls and you hear absolutely everything from not only the rooms nearby but 3 or 4 rooms.
It was quiet. The food and the room wasn't of 4 stars.
Nice swimming pool The hotel lost my reservation and I had to wait some time to get the room. The dishes in the apartment in the kitchen were dirty. The room was definitely not 5 star. Although it is located not far from the beach, it has no beach facilities of its own - you have to pay for the deckchairs and umbrella.
very confortable room, impresive pool, the best choice for accomodation in Sunny Beach the restaurant' staff was not enough trained - moving very slow
very nice rooms, very nice pool the hotel is not on the beach and NO rooms with sea view. Access in the rooms not from the reception, only from outside of the hotel
A good point had the design of the hotel-good for pictures:) the pool area was big and clean with nice chairs and tables, perfect to relax but the water needs to be heated ;). The weithers were kind and smiling but it wont hurt if they try harder:) .I liked the large rooms but the bed cover needs to be cleaned and the shower door fixed. Good idea with the shops around the hotel, they helped my mood for the claudy day:P The food was dissapointing compared to other places Ive been, but I m defenetly a picky person, however the vegetables are not boiled well and the chicken not friend enough, but I had the buffet variety and I got to end full all the time.
Great hotel facilities,good location, friendly staff. We had really good 2 week break.We have older kids and they could be very independant from us because of the facilities and location to beach and shopping etc Thought the buffet prices for non board guests was expensive.40lev for evening meal . Too expensive!!!! I think someone should keep a better eye on the gym.No shoes and young kids using it unsupervised! But thats just two tiny things. Over all it was fab!!!
1) had to wait 2 hours for room even though hotel was empty. 2) TV didn't work. Had to wait 1 hour while TV was replaced and then 2nd TV was fixed. 3) A/C didn't work. 4) Jacuzzi was cold - didn't work. All in all the stay was a joke
the facilities....room, spa, gym, pools, etc.
Great location. Pool area was excellent with huge main pool. Activities every day (we stayed in July) - water polo, water volleyball, petanque, shuffle board, kids mini disco. If we ever go back to Sunny Beach, we'll most likely choose this hotel for our stay. The lifts didn't work all the time.
nice rooms, nice lobby and other public areas no minibar, charge 15bgn to bring a bottle of water. lobby smells of restaurant during lunchtime
The animation team is excellent, without them the whole hotel would be worth nothing. Eternal gratitude to them for the fun, they have shown us really excellent performances. The room was spacious and comfortable, the bathroom is demanding. In the common areas - restaurant, reception - was not, or only sometimes was the air conditioner turned on; before we selected the meal, we were perspiring. There was in the elevator 31 degrees. The ****- was not found anywhere, the dishes were in the oil, the Hungarian stomach doesn’t like it. The " food choice" has always been similar. We went to another hotel in Bulgaria, which is ***, but its restaurant - so the foods are also - by comparison, with many stars were better. Hardly anything we ate at the hotel, all inclusive price paid was a waste of money. The majority of staff - thanks for the exception – were apathetic, except for a waiter boy and except especially the animation team members! They were excellent!
The staff were friendly and the food was great. The room was modern and very clean. Overall a great place to stay.
the hotel for bulgaria was one of the best over there and the food again by bulgarian standards was good the all inclusion deal for drinks coffees pizzas ice cream ect was excellent
Big family room, cleaned every day, towels changed too daily. Nice swimming pools with a water slide. Good quality food but could be more varied. First night we had a very noisy room (with a view to a busy road, a lot of traffic day and night), but they change it at request with a pool view room, that was just fine. Reception staff OK, like Nick or Teodor, but Christina could try a smile.
5* lobby, 4* outdoor, 3* indoor, 2* services, 1* personnel. i liked the lobby, the view, the location, the outdoor and somehow the interior of the hotel Food is bad, no diversity at all. At hb accomodation they dont serve free water. The personnel show no respect at all, the cleaning team use the elevators all day long carrying bags and wheelcarts, prior to tourists. They are sweaty, smelly, dirty and inpolite. Too bad for a such nice hotel.
Location and building The food was awful. Parking a big problem. Services very bad. Towels changed every 2 days, toilet paper once 3 days. The restaurant was a circus, crowded and staff could not handle the crowd. Cheap food, very cheap.
The weather and tha spa The staff, parking posibilities,the food
The dessing of hotel
one of the best hotel in the sunny beach, every thing was great, the staff very helpful and the hotel location is fantastic,
It was very good value for money. Even if you drive there it's easy to find because people know where the hotel is. Everything was fine.
Very good interior, spacy and comfortable rooms and apartments with beautiful sea view. Attractive, fashionable and various furniture. The staff is very helpful and ready to please guest's special needs and desires. There could be some more variety of food at the buffet.
We were accomodated in a suite and the room was just perfect. It's about 50 square meters big, with great design and has a stereo, dvd and a 32 inches tv. The prices of the mini bar goods are great, the cheapest i've ever seen. The staff was very nice, maybe they have taken notes from the negative opinions here at booking. The food was very good, everyhting was fresh. We had a great time! No Wi-Fi in the room. No juice at the restaurant, you have to pay for it. More variaty of the food.
Very clean inside and outside of the hotel meaning the pool and the gardens, all the staff very professional, good entertainment during the evenings, The quality of the drinks offered in the all inclusive price, the soft drinks, the wine and the coctails with a poor quality
Clean and modern rooms, good and various food, nice staff The inside pool was very cold and the fitness equipment was unfunctional, old and very dirty.
Newly built hotel. Good food.
first of all, i have never heard of an 5 stars hotel without roomservice.the towels were filthy and some of them were broken, no bathrobes, there were ants on the 8-th floor, the food wasn`t always fresh,
The hotel was very comfortable and clean Most of employees, especially in the dining area' didn't speak english at all
Good location and excellent facilities. Nice beach line just 50 m from the hotel. The best leisure hotel we have stayed at in Europe. There is not a clear line between smoking and non-smoking rooms, and all rooms have wall to wall carpets, which might be good to know in advance if you are allergic.
The food and the staff service was exelent The number of bookingdays was not in accordance with the number of the hotels, which gave some minor problems.
the staff was very friendly and prompt. the indoor swimming pool! the water and the ambient were cold!!! nobody used this facility because of these....!
very comfortable rooms, great sea view, plenty of food all day in various tasts.Very relaxing privet beach with low cost water sports.beautiful course for long distanse running.we booked 3 rooms and 1 suit.The suit is great for a family with 2 kids up to 14.
meal poor room services , no internet in the room
The hotel definitely looks impressive and looks promising. Some of the staff however is extremely rude and I think this is not appropriate for a so called 5 star hotel. I made my booking for the same day (booking confirmed at approx. 5pm) and I made it there at 1am - the receptionist looked like she really didn't want to be there and after I gave her my passport she told me that there is no reservation!!! After I showed her my confirmation letter from booking.com I was surprised that she just stared at me (like yeah, so..?) and simply said "you don't have a reservation". Oh! And she refused to speak English to me (I was speaking English to her). Finally she told me, very calmly that the hotel is fully booked and that's it! I was forced to spend the night in another hotel (another 5 star which was horrible!!!) only for one night (thankfully). And next day in the morning I returned to Grand Hotel Pomorie to speak to a manager, in fear that they might charge me as "no show". Turns that the hotel had plenty of rooms available!!! As I had no choice since there is nothing else decent in town I stayed at the hotel for one night. Finally, the hotel is not bad but it's a shame that they allow such ridiculous things to happen. And also that they let such incredibly rude and ignorant staff to work there.
This is one of the best hotels I have ever stayed in. A really nice room, good bathroom with seperate shower. The whole hotel was very tastefully decorated. Spa facilities second to none. We deliberately sat in the no smoking section in the restaurant and somebody was then allowed to smoke on the next table. When will they get that this is not acceptable.
Nice relaxing spa. Clean rooms, beside the beach This is a russian hotel built primarily for russians. This is not a western run hotel
I like the SPA facilities, as well as the cleanliness in the hotel. Some of the staff were very friendly and helpful. There is no consistancy in the services provided: based on your luck you might get a friendly staff or you might not. Same proocedure in the SPA is delivered in different manner by different therapists.
comfort, intimacy, excellent spa area. poor English of the staff.
The spa and wellness center
Facilities were great, the room was spacious and nicely furnished, balcony facing the sea. Hotel was extremely child-friendly. In the course of the three days we stayed there, our room was not cleaned.
This is the best hotel on the Black Sea Coast.
Our accomodation in the hotel was more than excellent. The stuff was very polite the rooms were more than 5 stars room as for the spa everything was clean and beautiful the breakfast was very rich and you should also visit the atrium. Of course I will visit again this hotel.