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I liked the modern room and the kind staff. We didn't know or heard about the paper factory which is opposite the hotel. Why? This information would have been better to know earlier, it was a surprise when we arrived at the hotel. But the hotel was okay anyway.
Nice staff pleasant clean rooms No staff on duty sunday from 17:30 couldn't get a drink or food after are day trip,Factoryover the road.
Staff were very kind, food at the reastaurant very good
Nice atmosphere. Excellent service, clean modern rooms. The paper plant across the street. I thought the price for breakfast was high for what we got.
Tha hotel is OK,well-equipped but there's a paper factory in front of the hotel and we weren't informed about this fact. It's very noisy and the view is just a factory:) there's no information about tha paper factory situated in front of the hotel
New, modern, clean rooms. Good restaurant (indoor and outdoor seating) with reasonable prices. No smoking inside restaurant would have been preferable. The hotel is located across from a paper plant - not aesthetic - but was not noisy during sleeping hours. Breakfast was included in most of the other hotels we stayed in, and had a better selection.
This hotel is situated near the highway to Zurich and Lucerne, and therefore ideal for a stop-over. Lucerne city center is nearby (by car appr. 15 minutes). Restaurant is good. The hotel itself is located on what seems to be an industrial area, therefore in the close neighbourhood not many facilities are present. For a stop-over, this hotel is ideal.
The staff was great, very welcoming. It's remote, but that was what we were looking for
The room is clean and a comfort. The points where the parking lot and the net are free are good. The restaurant "Gasthoh Tell" that had been recommended at the hotel was the worst restaurant as long as I knew. The hot water of the shower did not come out on Sunday night and Monday morning. Do by chance?
hard to find.
The Ameron was perfect location very walkable from and to the train station. Staff helpful, breakfast very good and lots of variety. Would highly recommend
It is very near to the train station and chapel bridge. A modern and comfortable hotel to stay in. It will be good if there is an electric kettle to make tea at night. But you can request a pot of hot hot water from the restaurant on the ground floor which is next to the reception.
Close to the station and within walking distance of the town centre and lake.
the breakfast the hotel was dirty and the staff could not give a damn. horrible stinking rooms, cracked skinks and marks all over the floors. the staff were the most unhelpfull i have ever had the mis fortune to encounter
I was very pleased that the hotel was close to the concert hall and that there was adjacent parking.
Friendly staff and good breakfast and it's central location The loo roll holder's position
Nice bed, excellent location. Bad breakfast, poor services in restaurants.
Convenience to everything Too many buses unloading and reloading large tourist groups. Inadequate heating most days in breakfast area. Uncomfortable furnishings in public lobby area.
It's a nice B&B. A little away from the tourist areas. It's a quiet area. It smelled a little funny in the bathroom. But overall good.
the friendliness of the staff, could not have been more friendly or helpful, really exceptional and applied to all staff that we came into contact with.
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
close to the city and confortable hotel
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
Very comfortable room, nice customer service, good lake view.
Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
Friendly and professional staff. Nice Spanish hotel restaurant.
pleasant staff and room valeted very well No
Extremely accommodating, great facility, friendly staff, AMAZING breakfast.
They were great very professional and a great place to stay really enjoyed our stay
We were a group of 8 with 2 children and had a very pleaseant stay. We got the deal at the last minute and was very much satisfied with the facility and service of the Hotel. Staffs are all very freindly and helpful. On the day of check out they provided us with a breakfast pack which was really commentable and beneficial for early departures.
Great hotel with airconditioning which is rare in Switzerland. Excellent restuarant.
The room was very clean, and the staff friendly. None
The room and the bed
Great with good location and delicious breakfast.
breakfast , silent location, safe car parking room lighitings
Close to train station, breakfast included and the mini bar is stocked with drinks for free, nice sized room, nice sized bathroom, nice decor, comfortable beds Price was HIGH and the air conditioner stunk. Smelled sour. I felt like I was breathing in mold
room comfortable and spacious and hotel located close to town and train station no english channel except news
I liked the location and the staff. I did not like staying in a room over the bar. On two occasions I had to ask the front desk to have the noise limited/ One evening was after 11 pm and the other after 12 am.
We liked the localion, the view, the garden, the breakfast, and the service.
I liked the location the best, right on the lake.
Very well situated; beautiful view on the lake on the mountains from your balcony. The price level is comletely outrageous. The room is rather small, not over-equiped for a 5 star Hotel; breakfast is rather limited, so what remains is a beautiful view for an extreme price!
The quality of the furnishings in the room - very luxurious. The size of the bedroom - very small
Great view if you get the lake side. Nicely period fitted out large room. Room stuffy but the windows opened onto a quite foot path. The room was directly above the bar and the paino played lowdly until 11:30. Avoinf rooms over the bar.
The location and the view from our window/balcony was spectacular! Hotel is in a great location! Check-in staff was excellent!
only locatioin smell in the room, old and not value for money
Location, restaurant & bar Small rooms, weird cut/shape, overstuffed with random furniture. Too noise with next doors, hall way noises very audible, especially in the morning with the house staff - vacuuming rooms with open doors... Not exactly 5 star hotel behavior.
We have stayed in many so-called 5 star hotels throughout the world, but the Grand National is truly what it says it is - a 5 star hotel in every way. It's position, staff, quality of furnishings and food are truly excellent.
location no air conditioning, noice of the street because the room was in the first floor
Ideally located, well appointed and prestigeous hotel in Luzern. Needs to care the extra bit for those details that one would expect from a 5-star house.
Nothing to not like - we splurged and stayed in a deluxe junior suite with a broad terrace overlooking the lake and Mt. Pilatus, which we climbed. Weather was perfect - Indian summer in September. The Friday night jazz trio was excellent. The restaurant, Jasper, was exquisite, the service perfect - efficient yet practically invisible. If I had to pick nits, I might add a Bose sound system in the room (we listened to jazz and opera from the flatscreen t.v.), and between the bar and restaurant they carried Taylor Fladgate tawny port 10, 20 and 30 year - why not the 40 year? On the other hand, the bathroom had a heated stone floor. Only regret was that we didn't have time to visit the spa, which offers a private room option. Next time, we might ask for the top room in the turret...overall a highlight weekend.
Excellent staff and location
Great Hotel with beautiful view. Bar open only till 1 o'clock, I think in such level of the hotel bar must be open 24h.
View and location
Staff and location superb. Not inexpensive.
Convenince of location
nice location beautiful hotel value for money
Designing and modern hotel. Very good location. Clean and new. The rate for car parking is too high.
Upgrade to junior suite, beautiful bathroom, great views of the lake No international newspapers, no international tv channels other than Euronews, staff unable to speak English fluently
Close to train station, great comfortable beds, great view of lake There was a lot of construction in front of the hotel
Excellent location, beside the lake and 5 minutes walk to railway station. Newly constructed modern hotel with friendly staff.
Good sized room, comfortable bed, view of Lake Lucerne, good choice of breakfast foods, staff helpful
Service; the room was very nice (large windows on two sides); location (easy access to the station and to the town itself) Location (it was not really very quiet at night)
Visited the city and nearby mountains
Excellent service standards, very prompt and truly international. Five minutes walking distance from the rail station. Though I booked a room with lake view, the lake was not visible (Partly visible, poor view) from my room. I had to look for the lake between the trees guarding the view. May be from higher floors the lake is visible.
Business style, free network access, front desk staff are very nice and professtional, friendly. Pillows are too soft, floor carpet is old, no slippers, room serive ites are very limited after 10 pm.
Nice hotel overall but overpriced Bathroom leaking :-)
We spent to nights at the hotel while in Lucern and had a brilliant time. Staff was very caring, room (the cheapest one) was on the 5th floor with nice view over the city. Location is perfect - we could go everywhere on foot. I really recommand this place to anyone who like modern architecture!
restaurant, beakfast, helpfull staff
Very good food.Perfect place to stay for romantic night.While she will try to find you in bed you can see her in the mirror....
Beautiful Design, friendly staff, excellent location. Just perfect.
Exceptionally friendly staff, large and nicely furnished room, great views from windows (had a corner room), very fine asian restaurant in the basement, lively urban bar lounge, best presented breakfast i've ever seen (unfortunately i'm not a big eater in the morning), very central but quiet location: a few steps from train station and lake, but on a quiet city park. Everything was really to my full satisfaction! Just one hint to travellers: upon arrival, move the lower table below the desk into a far end corner of the room; I hit its sharp edges twice when standing up from desk chair, and left the hotel with a badly bruised leg ;o)
the staff treatment and the strange furniture the shawer pipe is not working very good
The concept of the hotel, the furnishings and the restaurant were all very good and its location is very central. It is very beautiful. The heating was a problem because the temperature could not be controlled in the rooms and it was always very hot and not comfortable for sleeping. The bed was very hard and not comfortable and there was no place in the room for two people to sit except on the bed. I expect a much greater level of comfort at this type of hotel.
The Hotel was a great exoerience and the description on the website was very accurate. The staff were more than helpful and friendly and we thoroughly enjoyed our stay.
The friendliness of the staff, the fact we could choose a room, the "feeling well", the fair rate for the room, we could had a "small breakfast" for a lower rate (this is rare in hotels of this category and I tested a lot of hotels..). the fact the they reserved us a corner in the bar for a drink befor the dinner. No arrogance in the whole hotel, .... It would be difficultt to find something we did not like... and this "I did not like" has nothing to do with the hotel itself it is more politic...but it would be nice to have "no smoking" at breakfast and in the restaurant ...smokers could smoke so easely upstairs at the bar..
Friendly staff and excellent view of the lake.
very friendly and helpfull staff, spatious rooms with marvelous view, general feeling of luxury no airco
Very modern comfortable and stylish room , a lot of spase , nice bathroom with a view to the lake, rich breakfast, it`s very easy to reach the centre of the city , bus goes every 15 min. Nothing
The view and the meal complicated lift system - up one down another
The room was nicely decorated in a crispt modern style and had lovely views. The restaurant was also excellent.
Features of the hotel, the high quality service, attentive employees, beautiful scenery, I bring extraordinary feeling.
The staff was superb! Extremely friendly and helpful, without exception.! Our room was decortated in a retro style and the bed and bedside stands were too low to the ground -we are tall!
The location. Amazing views from the room, friendly staff. Good breakfast (maybe a little bit to expensive)
Location was excellent, very near the train station. Comfortable room and lovely soft bedding. Bath towels were rather small and thin considering it is a 4 star hotel. Also, shower head too low in shower and shower screen leaked somewhere meaning water went all over the bathroom floor. I would stay there again though.
The Hotel has an excellent location, next to the train station and at walking distance to the city center. Staff was extremely friendly and helpful. Breakfast was excellent and on this morning even already available as from 05.00 especially for the participants of the Luzern (half) marathon. Room was sober and not very big for three persons. TV en roof lamp were not working and towels could well serve a facial scrub. Wake-up call service through telephone system was not adjusted to winter time and consequently we were waken-up one hour too early. I would have expected more paying EUR 230 for one night in a four star hotel. Also paying for the use of the internet through a laptop made before the first world war was a pity.
Great location, centre of Lucerne across the road from the train station. Easy walk to lake, restaurants and all the main tourist sites in town. Friendly and helpful staff. Tourist office across the road in the train station building was fantastic, very friendly and helpful with advice and bookings.
Staff very helpful and friendly. Good location.
The hotel food was excellent
Hotel staff was very pleasant & helpful. Location was good, restaurant was very good. No
Room size, bed/linen comfort, bathroom size (wellness room), Bellini Restaurant in the hotel...very good breakfast and dinner. Children's playground/park next to the hotel and cafe were perfect.. Location for sightseeing and transportation is excellent! The Terrace on the roof is closed and not accesible.
No comments except for the ease of access from the train station. Itz a 4 star hotel but does not have a simple water kettle. Bath towels are very small. Also the manager lady was not friendly even though the staffs were. Can stay in better hotels for the same price. 4 star rating needs a complete review.
Very clean rooms and excellent lighting in room. Printed boarding passes for return flight home. We liked everything.
nice design rooms, good restaurant Thai Garden and close to the old town of luzern
good choice of restaurants / bars in hotel complex. Central location. would have preferred a non-smoking policy in hotel restaurants. Hotel rooms lacked character and were a bit too clinical in decor.
The restaurants based within the hotel are excellent.
Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.
The Penthouse bar is really great. Best view over Luzern You can't open a window because of the noice at the street in the weekend, but there is Airco in the rooms
Really modern room with frosted glass walled bathroom/wetroom. Large shower for two and wooden floors in the bedroom with modern white walls and furniture. Good location and very nice penthouse bar with great views. Hotel reception staff very helpful and friendly. Breakfast above average but not exceptional. The hotel has several resturants all of which are a little on the pricey side. We ate in the italian where we found the service to be very poor. People left and right of us had their orders taken and their starters delivered before us even though they arrived after us. Staff could often be seen chatting while people were trying to attract their attention. The food was decidedly average, and with a price tag of over £100 pounds for a meal for two with a bottle of wine I think that better value can be found elsewhere. I know switzerland is expensive but you can do better than this.
Nice rooms ! Very good hotel for a romantic week-end.
Central location with east access to station. Insufficient elevators which can create delays at checkout
Room was awesome. I want the bathroom in my own home. Everything was spot on. Beds comfortable. Definitely recommend. No tea and coffee facilities. Staff in coffee shop a little abrupt
very clean, beautiful, easy to find and not far from train station
location very good..breakfast ok. not bad.
close to railways, shopping and the lake. Staff were very kind. Great rooms, very clean and quite inspite of being in the town centre.
Its location The noise from both inside and outside the building. I wasn't allowed an iron. I had to give my shirts to housekeeping to iron which would be returned in a few days.
we didnt know there was a night club in the hotel,and on the street/very noisy,impossible to sleep/ hotel has very limited tv/movies very expensive to buy from room
Convenient to bahnhof and alte Stadt.
closed to the railway station
Breakfast Inadequate carpark, my room is old and tired looking, no free wifi and traffic noise
Location is good, it's closed to the station. Hot water was not available in the room.
good location not really
Central location near old wooden bridge and beside railway/bus station. The fact that the hotel entrance is shared with Starbucks was not a problem. Everything was fine
The food was always excellent and beautifully presented and every member of the staff was courteous, efficient and friendly. No
The magnificent views, and high quality of hotel. Some of the staff didn't always seem they wanted to assist
Our suite-room had an wonderful amazing view. The interior of the room was very nice. The sparks restaurant is very nice too.( food id fine. ) The terrace in summer must be wonderful. Annex restaurant : Food was not that great for the money I expected. Tehnically perfect served, but for our tastea mixture of too many different spices. Servantes were too mannered.
Top quality management & staff service, excellent restaurant food and service and a very nice bar area with appropriate live music.
the location the staff was unresponsive, distant,unwelcoming. Room size, decor, comfort level and service not in line with a 5 star hotel. Overall poor value for the money as the rate was high. Breakfast was not included with the room as with other 5 star hotels
The room was excellent. The staff friendly. The views magnificent and the location is great did not like the limited menus at restaurants.
Simply perfect hotel from all angles
The room was absolutely beautiful - luxurious and modern. The staff were very friendly and the food in the restaurant was delicious. I will definately return.
Perfectly located in the city of Lucerne the hotel offers all the comfort of a four star hotel. The rooms are not too big, but well equipped, clean and quiet.
Location and historic ambience. Good size room with a balcony on the river side was quiet and nice views. Coffee machine in room Breakfast was not included. All other similarly priced hotels we stayed in Italy and Switzerland included breakfast. Faucet desgn for sink basin made it difficult to use the sink. Spout protrudes too far into the sink.
Mostly everything. The location was good. Rooms could be little bigger. And extra charges for one child is really not required.
Location It would be nice if they included breakfast
Very good staff No English and Arabic tv channels
Good central location
sleeping no fitness facilities
noise every time i couldnt sleep during night time and during day time , too expincive hotel.
Very friendly and helpful staff. Hotel is very central. A very comfortable bed.
being on the water. I had requested rooms which look out onto the lake, but both rooms faced the street.
lovely hotel peaceful position on lakeside beautiful views, good parking, free internet. Friendly and helpful staff. Only 1 english speaking channel on TV
The lake and mountain view
Location and views Wine was a little expensive
Excellent views of Lake Lucerne. Very nice breakfast on patio.
Great location right on Lake Luzern. Parking was easy and staff was very friendly. Room was very comfortable. Bar and room were fairly expensive, but on par with the rest of Switzerland. I would surely stay there again.
the big rooms, the cleanliness There is no swimming pool in the hotel. It's not what you give as info on the website.
Staff was very nice.
Great dinner. Great View from the hotel room. Great staffs.
Great view of lake and mountains, breakfast, parking and ease off the autobahn. Think it was overpriced especially for this timeof year.
the view and the hospitality no air conditioning
nice location no parking available, small room.
Very clean, friendly staff, beautiful view, great shower... The breakfast...
The room temperature was the adequate for the season the room was very clean and smells very nice.
The hotel did not have an iron available for use.
staffs are friendly, very close to train station and location is excellent
Great location, friendly staff. Beds are very hard A/C does not really work well.
Lovely room especially shower Need to introduce room service
The rooms are very confortable. The bathroom is large and clean.
Location was the best attribute. The room we had was small & so cramped for 2 big people.
breakfast could be extended a little (but is was good already). The use of internet and minibar i would like to see included in the total price voor staying in the hotel. No extra charge for it.
The location was great. The service was very good. The breakfast buffet was very nice. The view was fantastic! No air conditioning.
Staff we're welcoming, friendly and professional. The food was sensational and the view over the lake truly spectacular. We extended our stay to two nights! This is a wonderful hotel. Probably good to be aware that it's a 25 minute walk if you arrive by train.
Everything was wonderful, especially the views from the room and the breakfast area. The breakfast buffet was excellent and all the staff were friendly and helpful. It was my wife's birthday during our stay and the reception staff noticed and went out of their way to make it special for her.
room size & facilities
Location very convenient, tasteful decor, breakfast, spacious room on 5th floor for family, view of Lucerne Very "business-like".... which I can't blame too much being a city hotel... and lots of business-men crowding the bar every evening... Without e.g. a swimming pool or relaxation area, no quiet spot for those wanting to relax (other than the room of course).
the view the bed
The service was very good. Very impressive views from hotel. Security was good. Very relax atmosphere. None.
service levels - particularly help from and personal manner of boris (concierge)
It was a wonderful hotel. Our room was perfect. The bar and lounge were great.
Exceptionally friendly and helpful staff. Loved the rooms, spacious and well equipt. Wonderful views from the bar and restaurant. It rained all the time we were there! So we were a bit too far out.
Hotel Des Alpes is very near to the train station. About 10 mins walk. And is a stone throw away from Chapel Bridge. Booked this room due to the convenience. Rooms was spacious but very basic. The entrance is not via the river but have to go one round to the back. Lugging the luggage is difficult on the copper grounds. Staffs were not very friendly or maybe we are Asians? Walls of the rooms are very thin.
Good location, lovely room and great en suite shower room, quiet for a city centre, lovely breakfast terrace and good breakfast
Very nice location! None!
Fantastic central location for tourists to Lucerne. Good size room at a very reasonable price. Great river and mountain view from river side rooms Reception staff could have been more helpful - no tourist information available and they didn't give any advice. No iron in hotel at all.
The location was great.
Our room was on the 5th floor, and we had a lovely balcony with a view of the river. The room was very nice and clean. Breakfast was good. This was the only hotel we stayed in on our two-week trip to Switzerland that did not allow us to check in early. We only arrived a half-hour before check-in time and were not able to go to our room until 2 o'clock. Fortunately this was not the hotel we stayed in right after our transatlantic flight.
Good location close to the old town & easy walk from the railway station. Good buffet breakfast & helpful staff. Comfortable bedroom & generally nice ambience to the hotel. Everything was fine, no adverse comments to make.
The location was excellent almost directly opposite the the famous Kapellbrücke (chapel bridge) which my waterfront room had a great view of. it is also part of the picturesque old city. The main train station, the exhibition centre & Luzern museum of arts (KKL) were a stone's throw away. My room was spacious, comfortable, clean and tidy. The en suite was immaculate. On the whole, the staff were friendly, smiling and helpful. An adaptor for UK electrical plugs was not available, but the staff did there best to find me one.
very good location,and a great view of the town.Friendly staff and well maintained place. uncomfortable pillows . so ask for better ones.
Great for Lake view and City centre, all clean and nice breakfast