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location, size of room, folks at front desk were very helpful
Staff very helpful. good sized room and value for money on the special deal we had Breakfast expensive
central location, good quality no tea/cofee making facilities in the room and no bath robes
This hotel was in the most perfect location! The Xmas market was right behind the hotel, the river and Chain bridge were about 2-3 blocks away, and the famous shopping street, Vaci uti was 1 block away. The rooms were so comfortable, and they provided slippers and plush bathrobes. The perfumed smell in the lobby and hallways was a bit overwhelming (luckily it did not permeate the rooms or it would have been a problem). They kept playing an Ad for their hotel on the TV which I found sexist and offensive (showing their maid taking a bubble bath and dressing in a lace thong before coming to work at the Kempinski hotel chain (what is that all about?).
The hotel is very nicely situated. The room (normal double) was pleasantly furnished (colours, materials) and spacious. Especially bathroom was both rational and impressive. The overall impression and experience was very pleasant. At the same time, the room begins to show minor marks of ageing; small stains here and there, desk somewhat battered. Tv set small/old fashioned and did not work fully all the time. The personnel is professional and helpful - yet more discreet than friendly. The fitness center was modestly equipped and small; hooks or lockers for bathrobe/towel would also be useful.
lovely helpfull staff,nice live music.
Fabulous Hotel. Staff extremely helpful. Rooms spotless. In an excellent location 5 minutes walk from the Opera House, 5 minutes to main shopping area. We got excellent value as we were staying for more than 4 nights. We would highly recommend this hotel to anyone going for a break to the beautiful city of Budapest. It was very expensive for drinks or to eat in but this did not cause a problem as it is so central and there is a huge choice right outside your door.
Given a free upgrade with great views. Fantastic location too.
loction, comfort,view,value for money Queen size rather than king siza mattress in superior room
All was excellent!
I have been planning to stay in Budapest for over a year now. It was really important to me that the hotel has an excellent location and I preferred the spa experience over the view of the Danube. However... Only my first day was I able to use the sauna. I was the one who had to discover that it is broken and over heating. I had a burn mark from the previous day and the next morning I discovered that the thermo meter is not working any more it was extremely hot in there and since they could not fix the problem they had to shut it down for the rest of my stay... I was disappointed since that was the reason I booked Kempinski...
With it's incredible view of the Buda castle, this hotel has the best location The building is old ; very small and ugly bathroom , rather adequate for a 3* hotel, no slippers or bath gown, no bidet. Not a 5* hotel, never go back again, there are too many other good choises in this beautiful city.
The location and view Staff was not that helpful
Location. Useof the executive club. Views from the hotel Room cleaning staff were inefficient. One day did not clean room. We had to aske each day to have our room cleaned. When it was cleaned, it was done well,
A very nice view
Comfort of beds. Room position and views. Use of Executive lounge. Location for both shopping and tourism Mugs & milk for in-room coffee/tea taken by housekeeping & not replaced daily
The convenient location and friendly staff. Yes, I believe the breakfasts are much too high. After all - continental breakfast -water(coffee) Juice and pastry- hardly merits $21.++
really good location for sightseeing. Nice big room and polite staff. Good breakfast. bathroom was empty: no robber, no flip-flops, only shampoo, conditioner and body lotion. For the money that they want it can be better.
Used the health club. Organised a city tour.
We enjoyed our stay The barhroom size in the Suite was rather small. It could benefit from an larger bathroom etc.
Location, room The concierge was not professional, not that friendly and tried to send us to the places she is getting higher commission from. It was very unpleasant experience. We had to go to the next door hotels to get the info we needed. I think that 5 stars hotel can do much better in giving its guests an accurate info.
Virtually everything was great! Had no complaints.
Excellent location and great breakfast. Concierge staff excellent, we needed to get a taxi to the country and she ordered the taxi then came out to talk to the drive to ensure he new where to take us. Check in staff not very welcoming, in fact he was on the phone for some of the process, didn't offer any information about the hotel, breakfast times etc. Only one pair of slippers in the room and two towels for a Twin room, called housekeeping to ask for more items to be brought to the room, an hour later they still hadn't brought them so had to call again. Next day no towels in room as they had run out, left a note in room to say they would be delivered but they never did. Obviously don't cope well if the hotel is full.
Comfortable bed The hotel smells like sewer gas, everywhere. The rooms are outdated, dingy, and dirty. Housekeeping was lazy or poorly trained. This hotel did not maintain the standards of other Sofitels. However, the staff were friendly. I sought compensation for the problems encountered and they gave us free transportation to the train station.
Excellent! Nice location, fantastic view from our room.
Excellent location Allowed early check in Clean and comfortable room Nothing
Breakfast and location
Fantastic location... you can't get any closer to the chain bridge. Great room, friendly staff and very efficient service.
Terrific location, right next to Chain Bridge and less than a 5-minute walk to the edge of the main square. Gorgeous views of Castle Hill as soon as you walk outside. Easy walk to the bridge and funicular starting point. The room had absolutely no view; it just looked out onto other rooms.
The location is great, also the lobby and restaurant, lounge. I ordered room service in the evening and the first thing in the morning someone of the staff tried to enter the room to pick up the dishes, later they came back and knocked, first they tried to open using a key card, they woke me up around 8 am. Up to then it was all good, friendly staff, great location, maybe they need some extra dishes.
I stayed with family and we have very good experience and it was good advantage of possibility to access business center 24/7.
I like best the service ans the breakfast which was excellent. The staff was very helpful and nice. Also, the restaurant of the hotel "Paris-Budapest" was fantastic! I did not like the difference in prices between the hotel's taxy and the local. Hotel's taxy takes more then double local price. Also the fitness room was really poorly organised. There were a few weihgtlifts and one treadmill, which was occupied all the time.
Location Room well equiped but a bit smelly... Old type of shower spraying everywhere, noisy but not efficient aircondition. Even when the price was relatively fine (thanks to early and non refundable booking) it is highly probable I will not return.
Good accommodation and excellent dining facilities
Spacious room, great club lounge with nice selection of food and beverages Staff at reception rather unfriendly. Staff coming into the room despite 'don't disturb' sign on the door.
nice room, perfect location and excellent service from the staff
Location and quality of room. Excellent service from all staff. Price of breakfast was expensive; even for 5 star hotel.
the location!!!!!!!!!! everything was ok!
Location, obvious...the hotel is located on Danube's embankment, with a gorgeous view. The architecture of the hotel...it's ugly (this is my personal view.).
The staff were excellent, including the desk staff, bellman, doorman, and driver! They couldn't have been nicer! The location of the hotel is also first-rate. It offers an excellent view of the river and is situated close to many sight-seeing attractions. Smoking is permitted in the hotel lobby/bar. It made for an unpleasant entrance into the hotel. The bathroom in the room was small as well.
Excellent location, very friendly and helpful staff The swimming pool was cold
I stayed just one night it is therefore difficult to say any more
Very nice hotel located close to the Castle. Easy walk to all around town and to the major landmarks from there.
staff was counter-productive and spoke harshly... the staff in other hotels in eastern europe were slightly friendlier/more professional
Parking fee of seventeen dollars is steep especially when you are only told at checkout
The staff was awesome at helping to answer our many tourist questions and point us in the direction of the best stuff to visit. On the 24th everything in the city closes very early which we didn't realize, but one of the front desk staff went out of his way to figure out what restaurants near by we're still opened. They also placed us in a room that was very easy to let our dog out to go to the bathroom. Breakfast is very good! Location is perfect as well! Defiantly would stay here again! The only tiny thing we thought was off was the hotel bar. Not very busy and the prices were a bit expensive compared to the bars right near the hotel. We used it on Christmas eve though and had a blast, everything is what you make it!!
Excellent location and great value for money N/A
Everyone is very polite
great location, walking distance to everywhere. There's also bus station close to the hotel. facilities are pretty old. the room I stayed had very strong smell.
The rooms were nice and clean The bathroom curtain system leaked a lot, other than that, the baths were good!
Location!!! Breakfast was good. The first staff member who greeted us insisted we needed a printed voucher to check in even though I had the confirmation email on my phone.....he was somewhat rude. We sought help from another reservationist who was very helpful and got us checked in right away. From then on all staff was extremely courteous.
We were looking for a boutique hotel off the beaten track but in retrospect should have stayed at the Four Seasons or Intercon where the levels of service are as you would expect. There is no real concierge service at this hotel and the staff at the desk struggled to make recommendations and bookings. House keeping seemed to be annoyed to receive requests and then delivered the wrong items. Generally the service was very poor including cleaning of the room - used glasses were left in our room for 3 days until we specifically requested they be removed. In summary - the only plus point is the location as it is near to St Stephens Basilica but I would strongly recommend you stay at one of the better known hotels near to the Chain Bridge.
Friendly staff, nice location The exercise room is very small and the equipment is limited
Location. Friendly staff That we got a smojing room without asking for it. Room did not smell. But feelt in the morning like cigarette smoke came from maybe ventilation.
The location could not be beaten. Right in the heart of Budapest (on the Buda side) and on the banks of the Danube. The water pressure in the bathroom sink was so low that it took an age to fill the sink.
This Hotel was fantastic! Perfect! Walking distance to the bridge and a Hop/On-Off Bus Stop. The view was amazing! The staff was very helpful in providing information about ATM's, restaurants, etc
I liked all about this hotel, room was really big and clean, comfort beds. Location was ideal for us, 700 m from uptown and 700 m from downtown
The Hotel was very clean and comfortable. The staff were very efficent and the service slick. Not actually dislike but as such a fuss was made of the 'artistic' side I thought the decor and layout was a bit disapointing and safe.
The location is perfect for the Duna or Castle view (maybe less for logistics on the night). The room are spacious and clean. Breakfast is too expensive and there's not enough explaination on additional services like sauna and fitness room. You may have to walk in you come back after 11PM as the district is not well served by night buses from city center.
The staff was very helpful in providing information about ATM's, restaurants, etc. Our room was clean and made up very well each day. A tram line runs in front of the hotel and a metro is about a 5 minute walk (or take the tram) from the hotel. A bank, grocery store, and numerous restaurants are within 5 minutes or less. The hotel is located right on the Danube and nearly across from the Parliament building. It is also very easy to get to Castle Hill and via tram or metro to most things in and around the city. There is free internet and pots with tea and coffee in the room. No real complaints, but the bed was a little too hard for my wife but fine for me. I know folks want you to buy there stuff in the in-room refrigerator, but it would be nice if it had a little room to store a sandwich or a bottle of your own pop.
lovely modern contempary hotel promotes smoking. bad stale smell of cigarettes on 6th floor corridor. On Buda side of the city. Most people will want to stay on Pest side of Danube
Very helpful staff, nice design and clean and big room with nice view.
1. The view: I had the room with Danube River facing Parliament; 2. There is a back door that you can access (exit and enter) using your room key card. This leads you directly to the steps towards the Castle area. Near to the main Metro (Batthyany square), bus and tram lines. 3. The staff at the coffee house/ restaurant (lobby floor) are really friendly and make you feel at home. 4. Wi-Fi speed is good. There are plenty of socket Outlet points for laptop, tablet, phone, iPad, power banks .... And hair dryer! The design of the hotel is well thought-out. Well done! 1. Buffet Breakfast spread: would have expected more for a 4/5 star hotel. 2. The main road from (Batthyány Square) although is lighted up. But there are 'funny characters' and drunks lurking and appearing at darker corners and adjoining smaller streets at night. 3. The underground metro is also full of 'drunks' and homeless screaming and begging for money.
Very quiet and clean. The bed was super comfortable and the room was well air conditioned. Staff was competent but not friendly At breakfast, the host communicated mainly by gestures and resented any questions. Free WIFI was glacially slow and not really usable.
Was their only a couple of day, Not a very good sample period, but the service seemed up to Four Seasons standards. Concierge steered me to a great restaurant next to the basilica. Cant really think of anything. They didn't offer to let me drive the Vette out front of the hotel.
The hotel was in a brilliant location, very central for sight seeing, lovely helpfull staff, and very clean. The only slight draw back was the sound from the trams.
The location Air-condition was not sufficient enough to cool the room, even that the outside temperature was not more than 26 degrees. Lot of traffic noise, even whit the windows closed.
the views at the hotel were brilliant..............!!!!!!!!!!!!!!!!!! everything was very good no need for change it was a good pick for my husdands 40th ....!!! we asked for a good room & we got it brilliant :-)
Wow, great location, sits right on the Danube on the Buda side. Views are fantastic, staff helpful, lots of restaurants nearby, good breakfast. Night life is primarily on the Pest side, but its not too far to walk and/or a taxi is not too expensive.
staff was extremely helpful and friendly. Location was great and view from rooms is amazing! the beds were too firm for our bodies but that may just be us.
The location was perfect and the views across the river Danube superb. Tram and bus stops outside the hotel door gave easy access to everywhere in Budapest. The hotel was exactly as advertised on your website , excellent value for money!
Everything. The location, the view, the room, the staff.
helpful staff,the view of the room , closeness to historical part, sufficient breakfast. bath tab looked unclean with dirt full corners all around and had very dirty discusting curtains.
Very nice hotel, good location and great breakfast!
The location is excellent; view over Danube from every room (!), walking distance to almost anywhere, public transport (metro, buses) nearby, tram station in front of the hotel. But the best part of the hotel is the staff; very friendly and helpful. This is a matter of taste, but we found the interior a bit outdated. Still, the overall ambience is cosy and warm (thanks to the staff).
Excellent staff, excellent service, good location
Hungarian Night The business center was closed on the weekend.
The staff were extremely helpful & did contribute to making our stay most enjoyable. Factilites & rooms are to be recommended. The location is good, near the river & a fab cafe in St Stephen's Square
The room and the staff. No
The best service I ever met in a 5 star. Very good cookery also.
Friendly clean and very comfortable
Excellent location, comfortable bed, friendly staff. Easy walk to the Christmas markets or the Danube. Great value for the money. The included breakfast was a little underwhelming.
The staff was helpful, the room was clear and comfortable, the location is perfect for those who want to visit the city.
Our room was bright, clean and had ample room to relax. The staff were courteous, cheerful, and helpful.
Location, hotel staff
Staff was very friendly and helpful, excellent continental breakfast including great coffee, fresh pastry, yogurts and fruits. Excellent location for tourists. Quality of bedding and towels - I think better quality would bring this hotel to a different level. Also carpet on the floors has dirty spots,
Comfortable, clean, good location, nice staff, oveall as indicated above. This was not my first, and I guess not the last stay in this hotel in Budapest Only Euro and Hungarian Forint calculated. No US $, and exchanges tare additional cost
Staff were very helpful - recommending local restaurants, booking taxi's and tours. The hotels location is excellent. I would highly recommend the hotel.
Size of the rooms. Very spacious and suites The cleaning service was not very thorough. It was necessary to leave to "please clean up room" and yet my bad was not made and the bathtub obviously not cleaned
The location of the hotel is great. Very pleasant staff and the size of the room(s) is impressive! Everything is new, clean and with decent quality. However, the design is relatively poor.
Great, front desk associates were most helpful. For a 4 star hotel they could of offer more of a breakfast that was free of charge.
As usually (we've stayed there some times before) - excellent on all dimensions - rooms are big & comfortable, staff helpfull, breakfast good
The staff spoke excellent English and they were very helpful in recommending tours The room was too hot. No way to turn on air. And the room smelled strange when I first entered; it was ok after I aired the room out
the location is very good, it is basically in the city center. staff of the hotel was quite nice! ...I think this is almost general in Hungary. the breakfast is not included in the price of the room and the quality and choice of breakfast is "average-good" so, some efforts can be spent there. Also, there are some (but not very significant) signes of wear in the restaurant and in the room as well. Also, a gym would be also nice.
The hotel managemnet was very cooprative and helpful in term of guiding the spots.... really nice hotel for short stay valve for money. we got the room on second floor where we cant see the chain bridge... but can see river view ....
Beautiful hotel with lots of attention for details. Excellent, very friendly staff. Good food as well. Views are stunning. Must be one of the best in town. Somewhat nosiy rooms (dividing walls)
We are from Budapest and have spent our wedding weekend at the hotel and had a truly great time. Staff were extremely helpful: for our wedding night, our superior room was upgraded to one of the luxury apartments (without even asking and free of charge) which was a very pleasant surprise, thanks again!! Will be a great memory for this special day of ours! Nevertheless, modern, very nice design hotel in a great location, would recommend to anyone travelling to Budapest!
We particularly liked the clean design theme to the whole hotel. The view from our room was dramatic and interesting at all times with river traffic and winter lighting providing a changing outlook
I thought the rooms were really small and finally the balcony, too small to add chairs, were not that important.
The view of the Lanchid bridge and the danube was excellent. An excellent location fot visiting the heart of Budapest.
The location, room size and feel (cosy and fresh), newly equiped bathroom all made our stay a pleasure! No negative feedback.
Friendly and helpful staff. Good breakfast with fresh squeeze OJ. Good air conditioning and quiet rooms. Very poor water pressure.
Fantastic location. Very nice design. Very clean. Spacious rooms
big window with nice river view. good enough space for relax. better to have bath tab, but not only shower