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There was a problem in that they had not booked a triple room, but this was sorted with minimal fuss in that they gave us an extra room for free. We were travelling with children, and although the menu etc did not have children;s options, and we were worried about being out of place at dinner, the restaurant staff were really kind and brought free ice cream and noodles for our younger children and made us feel at home. Nice to have swings and slide outside for them to play on too. Rooms reasonably spacious - quite nosiy from car park and main road, but no problem for us. Located just across the road from the fantastic Luisenpark, where we spent a whole day. The swimming pool was really nice but very cold! The hotel was further away from the main shops and restaurants than we expected, but a nice 15-20 min walk (through the amazing Wasserturm and fountain square - you must see the fountain at night).
Located near Lueisn Park and the staff being freindely and very helpful No
room was comfortable and it was a good price. not too far from the centre with lots of public transport.
Pool area was very clean and tidy. Room was well decorated and a safe in your room was excellent. We felt that as a four star hotel there would have been tea and coffee making facilities in your room, very disappointed there was not. All hotels in England have this facility. The cost of the breakfast was also very expensive.
Thse staff was friendly, the room had nice view Windows could not be fully opened. Breakfast was not included and was expensive (15 euros)
clean free car park Calm Coffee machine and water The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(
Nice TV, room very clean and well furnished.
Clean and modern no kettle in room
It was near the location where I have a course Breakfast is too expensive, and wifi is not free. It would be nice if it would be included.
The fresh orange Jose in the reception desk The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Pleasent location and facilities
Very quiet ! Not enough international TV channels
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Great location, whole new object.
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
Location Air conditioning not working
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Everything was great
Staff was very courteous, friendly and helpful.
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
I hope to came to germanty and stay a gine in this hotel
Gym was not really a gym, pool was very small.
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
breakfast was great parking at extra payment 12 euro, bed little bit too soft
the facilities, the shower in particular...
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
Modern and nice hotel, good location! Nice staff, good value for money!
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
Relativly Cheap The Bed and pillows are not comfortable
Excellent dinner at reasonable price. XL breakfast. Very kind and professional staff. Reserved parking space for women was a nice plus. The room was maybe a bit too noisy but that depends I guess from the other guests - not the hotel itself...
Hotel is spacious, has a free parking. After 11 o'clock there is just stuff from the bar to help you if there is something wrong in the room. Like I had a bathroom heater broken, and the guy didn't know how to repair it. On the other hand he was helpful
One point. Although I specifically asked whether breakfast was included in the room rate and received an affirmative answer, I got charged 15 euro per person for breakfast while check-out.
Facilities, ie sauna, were very good. Restaurant was a bit pricey.
Loved the old town near by.
The staff were excellent and the sparking wine on arrival was a bit of a treat. The room was spacious and the bathroom facilities were very good. On site parking was a major factor in choosing accommodation on this trip. While there a trip into Ladenburg township is a must. This hotel seeks to atract business for conferences etc yet it does not have free access to WiFi which is readily available in budget hotels. Get with the 21st century people.
sauna and sport room When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!
In general OK No gym at the hotel, a bit difficult to park
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Location, English speaking staff Had to pay for parking
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
IT's comfortable, just around the corner from the Railway Station, at the same town the locations is queit and safe. The rooms are very beautiful and clean. The price is high, but it doesn't include breakfast
This hotel like most in Mannheim is overpriced. A good base for the city centre. Arrived on Sunday evening to be told that the restaurant is not open.
food and staff view from window - but could not be helped...
outdated design, paid wireless internet that then didn't function, no towels in the fitness area, no possibility to iron shirts after 22.00 (ironing room was locked)
Centrally located. It is little bit below value for the rate. It should be cheaper.
external sportsfacilities and free wifi no decent wifi reception in room
Quiet and efficient in a great location
The room was splinded and very big (Plenty of space). The hotel in general have a good design an nice layout. The breakfast was not worth the money (17 € p.P). It was basic and you could have a much better breakfast with less money.
Large rooms, comfortable beds, clean and nice staff Dated decor, old TV, and breakfast wasn't great for the price
Efficient. Nice lunch in garden. Wake up call on time!
Sight seeing in both Worms and Heidleberg
Friendliness of staff and their recommendation of a restaurant
As I was in a wheelchair it was helpful to have a lift and an entrance with no steps. This was a major reason for choosing this hotel.
An excellent location in the center of Worms. Although the front entry is on a pedestrian street, the rear entrance is accessible by car and is close to the convenient (free) underground garage of the hotel. Don't be mislead by the appearance of the building on the outside, as on the inside the room (and the rest of the hotel) were very nice, new and pleasant.
The location and friendliness of the staff
Central location, good breakfast, though restaurant closed on Sat evening
No A/C room was very hot even with windows open, no screens on windows to keep bugs out.
Size of room was way above expectations. Good buffet breakfast. Location was central to sites. No driving was necessary.
Only slept there - so at this point no comment. But the breakfast was very acceptable.
The room was fairly large and nicely presented. It had all the amenities that I needed.
really nice staff, comfortable room and convenient location
The staff was the best part to the hotel, professional service, always helpful, and very friendly
The staff were very friendly and helpful and the beds were comfortable
The staff were very helpful and pleasant. Rooms were very clean and comfortable.
Very freindly staff Smoking not allowed in bar.
The Autobuses running 2 hours in the morning in frnt of the hotel fo nothing (heating of engine ) Hotel mgt must tell the to stop or leave
No shower gel provided. Cigarette smoke smell in the room.
Breakfast room to small & understaffed
The Hotel is situated in a great spot, 5 min walk from the train station,5 min walk from the shopping centre, and the trams are only 2 minute walks away.. no, great hotel..
spotless clean, very friendly welcome, friendly staff no
The reception staff were particularly helpful in obtaining taxis quickly for us whenever we needed them.
Staffs are all so kind and having a very good hospitality. The working desk in a room is a little sticky, maybe because of some candy...
Good location. Original room not liked but staff readily transferred us to a much superior room. Staff very helpful. We did not take breakfast as it was too expensive at Eur15 each. There was no air conditioning in either of the rooms we had.
The relaxed atmoshere. No hotel parking, although I was able to park within 100yards.
Everything was perfectly acceptable and very good value Nothing
Close to Luisen Park, one of the most beautiful parks in Europe, staff was friendly, room facilities (e.g. tea, teapot, shoe shine) above expectations. Wifi Internet was a bit expensive, 12 euro for 24 hours.
Didn't have the breakfast as felt 15 euros was expensive.
All good, except for WiFi charges I think the charges for for WiFi, 24 Euros for 48 hours are way over the top, this was was my 6th. Hotel in 5 weeks of traveling in Germany, Austria, Italy and France and the cost was 300% more than 2 of the Hotels and 3 others were free!
The staff was friendly and helpful. The room was clean and comfortable and no city traffic noise was heard in the room.
The dinners were superb, and the waiter was just great with a wonderful sense of humour. His wine suggestions were very good.Should the opportunity arise, we would certainly stay there again.Thank you for a very pleasant stay.
Very clean, very peaceful after a long drive, very helpful staff despite language barrier
Excellent Service and very accomodating staff.
I like all place of the hotel. No, There was not any.
The large room and the service when selecting and tasting wines. I had hoped the hotel would have been cozier.
frendly staff, wine shop in hotel - wine is the best need staff on reseption on sunday
Pleasant staff, very clean and the wine selection, which was very good came predominantly from thier own winery. We were surprised that they produced red wine, and it was very good. The food was very salty
The hotel is in a quiet location. The standard of the meals and variance were very good. A very pleasant hotel to stay in.
they treat you like family
Very friendly, helpful staff; lovely room; great breakfast; gorgeous location; very relaxing break. Thankyou
24 hour reception staff, excellent breakfast.
The breakfast is very good, and the pillow and quilt are better than many 3-star hotels. This is a cooking corner inside thesecond wardrobe. some room on the street side are noisy.
close to the autobahn
Size and comfort of room Loctaion
This is the second time I have stayed at the Asgard Hotel (my partner has stayed there a lot more often) and yet again we had a thoroughly enjoyable stay. The staff are very friendly and their English is very good. The rooms are comfortable. There was a good choice at breakfast. Location is very good being on the outskirts of Worms. This year we had a room with a much smaller bathroom and the shower was a bit cramped.
We booked the "double room" on booking.com and got a very large room, more like a small appartment, with couches, table etc. Room was spotlessly clean. Location was fine, about 10 minutes walking to Worms center. Goog parking underneath the hotel. The description mentioned a sauna, which was closed due to reconstruction. Bathroom was quite basic and for example had no one person packages of shampoo, soap, etc.
The staff were helpful. The rooms were spacious and had nice views. The breakfast was good and started early. All in all, we had a really good stay. There was no kettle in the room.
We (me and my wife) appreciated very much the breakfast and the cleansiness and large side of the bedroom (provided also with a little kitchen) there is no free parking owned by the hotel
The private underground parking was excellent and the breakfast was lovely with many different choices on offer.
Clean and comfortable. Helpful staff. Would have liked tea/coffee making facility in room.