Would you like to save as your currency permanently or for this visit only?
This was our second stay at the Mansion. The first was for our wedding night a few years ago. From what I can see, nothing has suffered in these last few years. The staff at the Mansion are wonderful and available to take care of you, whatever you need. Not sure what you need? Ask the staff and they'll help you out. If you like being pampered, this is the place. The place is stunning; take time to wander the Mansion and look at the woodworking and other details. The only reason I didn't give the facilities a top rating is because some of the cabinets or other fixtures in the room could use replacement. Just some basic wear and tear that is easily remedied.
Service was top notch. Free Range Rover shuttle was excellent. Honor bar in the billboards room was fantastic as was the complimentary breakfast spread the next morning. Very close to everything downtown Buffalo has to offer.
The rooms were clean and the location was convenient to downtown. Check in and check out were quick and easy. Parking is limited due to its location. It's all paid parking or street parking unless you want to pay for valet parking through the hotel.
Reserved room with two beds was not available any more. Allegedly only a room is reserved, not the specific features of the room. Then why can I choose them during reservation? With two kids even in a King Size Bed it's a bit tight.
Convenience to downtown arena
Very good location, clean comfortable room Parking is by valet at extra cost. I called in the morning, as instructed, to ask for my car. They told me it would be ready in 10 minutes. When we came down to the lobby, they had forgotten to get the car and apologized. Then next morning, I called down again for the car and it still seemed that they hadn't retrieved it when we arrived the lobby. On another note, I told them that the shower light bulb needed replacement and requested firm pillows since the down pillows flatten into a pancake. The bulb was not changed and firm pillows never delivered.
Good value for money The breakfast buffet was quite limited
comfortable, modern room and it was very convenient to our purpose in buffalo front desk staff was rude and treated us like second class citizens. after seeing this listing, we asked the first agent if there was a room and she immediately, without looking, said they were sold out. as soon as my girlfriend started to mention seeing rooms online the manager gave us a line about having to buy online. we had to sit in the lobby and bought the room on the app.. we asked if these rooms were held by kayak and similar companies and the mgr said no. which means they were lying about their availability. my girlfriend and i are both front desk managers at much busier and nicer hotels in Yellowstone, and our staff would be in serious trouble if they treated our guests like we were treated. the bell/valet and housekeeping staff was very nice and helpful!
Good gym, nice room, front desk lady was very helpful They had no record of my booking.com reservation!!! Luckily they made a room available anyway. They had to have a long phone conversation with booking.com before this was solved. Breakfast restaurant is a joke.
Good size rooms and good location Though staff was very friendly, they didn't appear to know their own city very well and was not very good at offerring directions or arrange transport for us.
Each member of the staff was cordial and helpful. There was adequate parking lot security via TV cameras and a guard who made rounds. Some rooms allowed smoking, which I appreciate. Breakfast area was small but adequate. No restaurant.
It was a convenient location and good value Lines at guest services were slow moving
the beds and pillows were really comfortable
The hotel was well located, near downtown Buffalo and close to cafes, restaurants and bars. The room was spacious and attractively decorated. Coffee and tea making facilities were provided in the room, and breakfast was included in the tariff. Front desk staff were very helpful, providing public transport timetables to enable us to travel around Buffalo without a car.
the front desk staff, the room, and the free breakfast no
staff at the desk was very friendly and helpful the light in the bathroom was very dim, hard to see to apply makeup
Very helpful hotel staff. Ideal location. None...
I loved the location and it was very convenient for the function we were attending. The hotel was close to the peace bridge and it was easy to get around the city. I left 3 packs of cigarettes in the bedside table with some medication. When I called the next morning to report it I was told that nothing was turned in. I even called back a second time and was told the same thing. So, someone stole my stuff and I am not very happy about that!
We had a blast there. Rooms were smaller but we didn't spend a whole bunch of time in the room. The hotel restaurant was amazing. Try the burger and mac n cheese. Thanks Tony!!! It was all good for us!!!
Mk Outdated and didn't feel safe in the lobby
It has personality. Unlike the cookie-cutter hotels that look the same in every place, the Lenox Hotel is unique. It reminded me of some great pre-War apartment building in Manhattan. The room was somewhat spare as far as furnishings, but it was immaculate. And the hardwood floors were clean and lovely. I was with my six-year-old daughter and we both loved it. We were there on St. Patricks Day (completely unintentional). On a Saturday night. One would think that the noise level would be horrible, but it wasn't. I heard a couple of doors open and close and a couple of conversational-level voices, but that was pretty much it. Don't believe all the negative reviews. This place is a gem (and the staff is extremely helpful and friendly). It's a downtown hotel, so you get some traffic noise during the night, but not much. Honestly, I don't have anything negative to say. The room is spare--there aren't any frills. Your uptight brother-in-law wouldn't like the Lenox. Your hipster friends, your hippie friends, your arty friends, and your funky friends will love it.