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Perfect location, nice and well spoken staff. Wonderful mattrass
Position of electric outlets in rooms too far from bed
Very convenient for catching early morning flight The hotel was under renovation - the only restaurant operating was very crowded and busy
It was conviently located for our needs. My wife and I needed to take a flight early the next morning and, while we aren't rich, we enjoyed our stay for the night. We were ready to take the flight. Leaving. It was sooooo good. It is unfortunate in this survey that there wasn't a choice "very good" because the item that we checked as good was very good, yet not excellent.
Can walk across street to airport. Bar area was short staffed so see I e was dry slow, but to their credit, the bar manage really was concerned. Plus their computer system was down
Location is perfect. Walk to check in at airport. Restaurant costly and service in restaurant slow.
Extremely very well situated across from Brussels airport entrance. It's the prime dpot to spend the last night before you leave. The good is good. Good breakfast. It's on the more expensive side but the location is what makes this property so convenient. There is a good train connection at the airport to get to the center of Brussels Antwerp Gent of Oostende. Its of course well understandable to the expensive side. Breakfast $25. But it's location makes you accept.
40 steps to Brussels international airport
Can't beat the location if you need an early flight the next day.... This is ripoff pricing. First of all, the website says rooms from E139. But don't try to find a room at that price, E209 is what you pay. Without internet. Without Parking. Without breakfast. Even Tokyo and Paris are cheaper.
Convenient to airport - just walk across the street.
Excellent location I had a very badly soundproofed room (next to the lift). Outrageous for a room of that price.
Perfect. Just in front of the departure hall. The best place where to stay if you depart early in the morning.
Everything was perfect.
Close to the ariport Room not clean (especially toilets and floor) - Very noisy : I could hear the other client calling his wife thru the wall, and all the noise coming from the corridor
The ease of transportation to and from the airport and the location.
The hotel is close to the airport & the shuttle service was good. The room was good. Arrangement with credit card was confusing - as I had pre-paid I had to come back to reception to register my CC to pay for restaurant. The service in the restaurant was very slow.
cleanness and hotels facilities (hotel shuttle on call during the night was very useful)
Efficient transfer to the airport Cleanliness, in particular the carpets in the rooms. In urgent need of change.
Close to airport
The roomservice menu is very poor, food in general is not of high quality. I had to drink my wine from a plastic glass!
comfort and proximity to airport
The location to Budget car rental and the airport. The internet charge was ridiculous, and the internet service unacceptable, possibly due to spyware used by the service. When you charge for internet access, it should not include breaches in privacy. This alone will cause me to never stay at this hotel or any other hotel in the chain again.
The room was very nice and roomy, the bathroom was modern, large and well equipped The wake up call system did not work and we nearly missed our flight
Food was excellent; staff was efficient and courteous One complaint: I extended my stay by a day and a half while waiting on a flight. When I called to extend the stay, the reception did not tell me the rate would be changing from 99e to 150e. This is a big difference and took me by surprise when I checked out. Not sure why the rate increased during a weekday but nevertheless I was not informed. I did not like this.
I called reception and waited for an unnecessarily long time before an irritated and unfriendly employee answered me. I asked for some utensils and he said "didn't room service give you this?" And I responded "This is not room service related", as I wanted utensils to eat with take away food. His irritation came through his voice while he said "fine." He hung up on me before I could say thank you. After this short but unfriendly exchange with reception, I never got my utensils! I never called back to followup . It wasn't worth the hassle and especially the rudeness. I improvised by using their wooden coffee stick as utensils instead. It wasn't easy to use but did the job with the scooping motion. I've never experienced such distasteful rudeness from hotel staff before until now. It really put a sour ending to my visit to Brussels. It only takes one uncalled for encounter to leave a bad immpression. Needless to say I will not be coming back to this hotel. And forewarning for anyone asking for utensils; good luck with that!
The proximity to Brussel National Airport and teh free Airport Drop and Pick ups are the most salient points of thsi Hotel. No
A beautiful, comfortable, well staffed hotel. It was perfect for my 13 hour layover at Brussels Airport. Twenty One Euro for breakfast is outrageous. I ate about two eggs, two slices of bacon, a slice of toast and coffee. I can not eat Twenty One Euro of breakfast. It would have been nice if the restaurant was open for breakfast.
Access from motorway - very easy to find. Comfortable beds. Good value for money. Secure parking. Good breakfast. Minor point but would have liked extra pillows. If I had asked I am sure they would have provided these.
Close to airport especially if you have an early flight out of Brussels. Close to city centre too - station 5 minutes walk away. Time to city centre about 15 minutes. Taxi provided at hotel expense from airport to hotel during the day. Very efficient service. We left hotel at 5am. We had to take a taxi. Hotel pays for taxi after 6am.
Great hotel close to the airport. 30-40 Euro taxi ride to town. Staff is great in the bar area. Nice service and food is well done. Carpets not the best of shape. Could be cleaned. Taxi service is a bit slow. If you need to be somewhere at a certain time, I would book the taxi the night before.
Location and value Airport shuttle not 7/24
The free shuttle service from the airport to the hotel and back.
Very close to the airport, free shuttle, clean, modern, nice restaurant and bar. Train station is near by . Hotel is located in the middle of business park.
Facilities, staff, restaurant and overall upkeep all excellent and consistent with 4-star designation. Airport shuttle was active/available (contrary to older reviews). Good location for airport access. Gated parking was 15 E on-site and was very convenient. Air conditioning was poor and room remained rather warm (sign on thermostat noted that it was an eco-friendly system so this may not be considered a major issue by some), only 1 full size towel for double room posed an inconvenience. Location very good for airport access but otherwise nondescript.
the food (breakfast and lunch) is very poor but very expensive. breakfast
Room appointed nicely and comfortable for overnight stay. Check in efficient and pleasant. Was not aware to ask for a 'first floor' room. They did not have an available and although many rooms are on the first floor, our room was accessbile only by stairs. We were 2 mature couples who had stayed in Europe for family event and touring, so one of our pieces was especially awkward.
location, big room, nice design
Free airport shuttle service, proximity to airport was good but not so close that plane noise is a problem. Staff helpful and room a good size and nicely set up.
perfect room and bad jaquzzi,outdoor swimming pool are broken ,no breakfast .No free wi-fi in a room
The room was extremely clean and comfortable.
Very nice and helpful staff in reception, good location for those who are travelling around the country, just off the motorway The double bed was too small for two persons
nice hotel, good facilities, near the airport, staff is very nice and helping
I chose this hotel for two reasons: 1- the location is so close from the airport and you don't have to pass through the traffic jam to Zaventem. So, i recommend it if you have an early morning flight. 2. Swimming pool, which was closed as most of the hotels do now adays. The reception was a disaster, that everybody did a check in had to fight with the receptionist, who was appearantly not satisfied with her work. My check in passed quietly (except paying the city tax which was for the first time not includedin the price)but after a while she called me from the reception an said some info were missing from my credit card, then she said you have to pay the city tax!! Told her i already did with your collegue. She said NOO you didn't pay! Told her call ur collegue. She called him, spoke in dutch, then said he did not tell me( without saying SORRY). Every body who was working there, whether in the restaurant, reception or out side, was absolutly not friendly and angry. Do not recommend it and will never be there. The receptionist The money value Swimming pool closed. Hammam closed ( why it's a resorts then?!)
Excellent convenience to the airport; clean, modern, well-appointed rooms; very close to the train station too; great facilities and helpful staff. The restaurant is of decent quality, but (not surprisingly) overpriced.
the room service was fabulous
The desk clerks were very helpful. The rooms were great, and the layout of the hotel was great. No
The rroms were very spacious and very well appointed. I had a lovely terrace with verynice views. It was easy to find and gave us good access to Brussels.
I would reccommend this Hotel to anyone No
Nice room, tasty breakfast, ... Not a very warm welcome
A nice change from the traditional business hotel
A welcome beer (!), a great breakfast and a room with all needed facilities. Even wireless internet (for a 3 room B&B that's amazing!)
Very nice hosts. Excellent breakfast. Rooms great views. Access to bicycles for rent. View over canal. No complaints.
the hotel was very nice and clean friendly and not a major think but wish the bloke understood english a little more, he did his very best (its not a complaint)
Quite a unique B and B. The ambience was lovely. Arrival time of 3pm rather late in the day for such a small place. We arrived at 2.30 pm and our room wasn't ready.
Really well thought out and all the facilities and help you need
Aesthetically, the common spaces were lovely. The food and beer were reasonably priced at the restaurant, and the minibar prices were fair. The staff was very unfriendly and unhelpful. To use the spa you have to pay an additional 13 Euro per person.
The building its self was neat. Everything else to horrible! Yes, hidden fee's lack of communication from staff.
The airport shuttle's early in the morning (from 05:00 onwards) near my bedroom window with there engines running; noisy and a penetrating smell of engine gasses.
The location we needed close to the airport was good. The room was small since we had a baby bed in the room.
Good shuttle service to airport and price Room is incredibly small
Breakfast The room was too warm.
quite close to the airport (about 12€ taxi) very small rooms but still ok for one night... wouldn't stay longer
Meilleure pour prix
The hotel was clean enough and comfortable, however the location is further than its peers from the train and bus lines, if you wish to travel into Brussels. Stay at the NH or Holiday Inn to be closer to public transportation. The receptionist gave us the WRONG departure times for the morning airport shuttles (which departed every 50 minutes!), forcing us to miss our intended shuttle, pay 20Euro for a taxi, and making us late for our flight. The staff is clueless and unhelpful.
Location near the airport. (a) the price of food and drinks. Better bring your own. (b) The Ibis should post its phone number at the Airport Bus Stop, and encourage customers to call Ibis upon arrival. The Airport Bus serving the Ibis serves 3 other neighboring hotels.. When I arrived, I ended up waiting around for an hour for nothing. But once I called, it worked well. The airport information desk on the Arrivals floor will place the call for you for free. I recommend you call before you go outside to wait for the bus.
convenient location breakfast
I didnt like the smell of smoke in no smoking room.
close to business office first night very noisy (water pipes), limited menu in the restaurant
Very convenient from Airport. Easy acc to center and business around the airport. Some how there was a lot of noise. If a family stay next door, it could be... , but there are a lot of business people, I guess.
Close to the airport. Free wi-fi internet. Not very easy to find, due to the works.
location was good need a light blanket on the bed
Location to my purpoase
Close to the airport for an early morning flight. Two issues: i) the hotel advertises a restaurant that is not open on a Friday evening; ii) directions to the hotel on their own website are useless as there are major roadworks in the area. As the roadworks have clearly been there for some time, directions on their own website should relect this.
The food was fantastic and the staff were incredibly helpful and friendly.
The staff were very helpful, the food was nice, the beds were comfy we can't really fault the hotel.
Traffic diversion for roadworks was unclear to non-Flemish visitor
pleasant surprise. Desk clerk very friendly and helpful. Rooms clean and tidy. Fantastic restaurant with chef. Would definitely stay here again. distance from airport. Was a 23.4 E taxi fare one way, but was cheapest hotel within 10 miles. We were just spending the night before catching flight out in the morning so didn't want to pay the 250E the Sheraton at the Brussels airport wanted for one night.
Quiet location Had some difficulty finding the motel
distance to office, avoiding traffic, coveneient location rooms are like cellblocks, very basic and furniture was stained and dirty, no glasses, no tissues etc.