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Location Not enough lights, breakfast was very poor
comfortable room [ upgraded to a double], spacious bathroom, friendly staff and a smoking room - what a treat !! Would use this hotel again.
Comfort,and staff were very good, food always hot and presented nicely, could not fault it in anyway
Good service, good staff, very nice surroundings. No mini bar in hotel room, however the staff had an exelent and quick room service
indoor pool and jacuzzi
Location was ideal and room was pleasant Not much buffet choice for breakfast
Swimming pool, friendly staff The hotel is very tired and needs money spending on it, a lick of paint for a start. The roof terrace was terrible although it could be a feature withy some investment
very helpful staff, good food, nice indoor pool.
Views, breakfast and plenty of cofortable seating make this a lovely hotel at good price. All rooms kept warm, a bonus in November, Well within reach of Eden project and Lost Gardens.
the hotel was very comfotable the staff frendly and wellcoming nothing was to much trouble for them ,the room was lovely and clean,cleaning staff frendly and helpful food brillient really enjoyed are stay and will be staying there again thank you all. nothing
The hotel has its own identity and does not have the typical "premier inn" "travelodge" feel of many hotels in this price range. Some might find the rooms a bit dated but we prefer the cosy individual style more appealing. It's very clean and the food in the bar is excellent. Have stayed before and will do so again. Although we were happy with our un-refurbished room, I agree with those reviewers that say that the photos on the site are misleading and can see why people expecting rooms such as those shown would be disappointed.
the location of the hotel is good. the staff are friendly loads of space and the food is good. service is good and quite quick
Excellent location, good value for money for a budget holiday!! Nice room and great views
The Great Western is in the right in the centre of 'Clubbing' Newquay, but is a 10 minute walk away from the town centre so perfect for if you are a fan of Berties and Barracudas! It was gopod value for money and the beds are very comfortable! It has recently been refurbished, so seems very grand when you enter at reception. It needs to have more parking. That was ridiculous how there was only about 10 parking spots! There is no places to park in the centre of Newquay unless you pay in the 'pay and display' car-parks, which as you can guess, are rather pricey in the centre of newquay!
Staff very friendlt and pleasant. Street noise - being next to night club, can't be helped.
The room was spacious, with hot café and tea provided, nice in the cold winter! well located close to the beach and to all the facilities. Restaurant and bar services with a good menu. The room was cold, the heating was switch-off when we arrived in the room (and outside was snowing!). Really really noising during all night, we woke up several time due to the other guest running and chatting in the corridor (didn't understand why the reception don't do something in this case see that they are open 24h)
The Great Western in Newquay had lots of indoor and outdoor seating available with stunning views and centrally located Having booked on line with no reference to the availability of some parking spaces - we arrived with our car for a week only to be told only telephone reservations get a chance to book a space. Why couldn't the website ask you to ring to book a space. We spent the week feeding parking metersin the evening and again by 9am. Not very restful !!!
Convience to beach and shops When we first checked into the hotel we were put in a room right above where the trash bids were locared and the smell was awful. The new room we were moved into the shower did not work properly, no water pressure.
Staff very helpful and cheerful Decor a bit tired; restaurant area needs to be split up
It is very clean and does not have smell of damp :) Included is the shower gel that helps with dry skin in this dry weather.
The staff were particularly attentive. The Acorn bistro served excellent food at reasonable prices. We really liked the spa pool and other facilities, but the hotel was quiet ahead of the Easter rush. We stayed in a two bedroom woodland home which was really good for two of us, would have been fine for four, but might be a bit tight for six people. Well located for the Eden project and getting to places in mid Cornwall. The grounds are still in the process of being landscaped, so we could not use them, but we are sure from the work completed so far they will be to a high standard.
Very comfortable hotel, completely re-built renovated to high standards, good chef, very friendly attentive staff. Very nice SPA and Fitness. Comfortable spacious rooms with great beds. Tastefully decorated.Quiet landscaped surroundings. Clean. Computer voice in elevator warning for closing and opening of doors is over the top. The voice sounds harsh and unfriendly and is way too loud. Does not belong in a Spa hotel, much rather in the elevator of an airport parking garage. I would change that to a softer calmer version or get rid of it alltogether. Calls for the emotion of people running around in HiVi jackets.
There was nothing to fault about The Cornwall. From the moment we arrived we were treated so well. Ross, the porter, gave us a great tour of the hotel and the facilities. We were made to feel welcome and cared for throughout our stay
Professional and helpful staff,especially in restaurant
Premises, room, facilities, food, receptionist was polite and helpful. Poor attention to detail at breakfast. Not offered menu, no-one took our order - had to go and find staff. No butter or teaspoons on table. Actually, I filled in the questionairre in the room.
Hotel was fab,thought it was great that they allowed dogs as we have a toy poodle and he goes most places with us. Food in restaurant excellent.staff very friendly .
Great facilities every thing we required would reccomend to all Continuty of staff at the spa regarding communication
outstanding staff and excellent food combined with fantastic spa facilities, keep exclusive not mainstream
friendly helpful staff; beautiful room with lovely view of countryside, excellent breakfast we had to wait to be seated for breakfast as they could not accomodate for the numbers of guests even though it was not high season.
Room facilities Dinner was booked up at breakfast time
the view poor breakfast for level of hotel - middle of summer and no fresh fruit
Warm atmosphere Bed was too short for 6ft person.
The friendly atmosphere and the helpful but not over-intrusive staff. The food was excellent.
Everything was excellent
The golf and location Having to formally dress for dinner plus rooms unavailable for use because not formally dressed in the evening
Great facilities and food and hotel spacious. Staff were friendly and helpful.
Old world service and standards combined with modern facilities - a winning formula as good as it gets
The facilities The fact that we were given a room directly over a noisey evening entertainment hall where they were singing karaoke very badly long after we had gone to bed.
Friendly atmosphere, swimming in the evening in the outdoor pool Unfortunately my room 201, was directly above the area on the terrace outside that had been designated for smokers, so in the evening smoke would drift up into my room. Smokers were also quite noisy - I think the situation could be improved if there was a polite notice asking smokers to be aware that people are sleeping in the rooms above!
We especially like the staff who went out of their way to help and please the only downsie which I don't think can be changed is the creaky floors in the bedrooms this was our second stay and would certianly stay again in the future See answer above
Very friendly staff, excellent food - very good range and quality, relaxing bar with excellent beers Bed was rather uncomfortable - could do with a new mattress - could feel some of the springs!
Due to a faint smell in our room noticed by the cleaner, we were upgraded as soon as we got there free of charge, for a room with a sea view. The food was fantastic, the staff were welcoming, and the whole place relaxing. I can find nothing about the Rashleigh Arms to dislike.
charecter and friendly service in a great area
informal atmosphere,friendly and easy going. when dining/drinking inhouse,as we did,not being able to sign for anything you charge to your room on each occassion.Long list presented at checking out day for you to remember what you had had!
Friendly, relaxed and welcoming. None
Friendly staff, reasonable restaurant
A very friendly atmosphere, staff very helpful. Obviously very popular judging from residents visiting again having enjoyed previously visits There was nothing I did not like
The staff and managers and the food Small room
well situated,good food,
Everything about this hotel was excellent from the very first welcom, the food, staff and the location. Couldn't fault it.
Excellent food, staff were always very helpful, view of the sea, every where very clean Spa and swimming pool - not very impressed with, needs updating.
The staff were helpful and courteous, the food was fantastic and the hotel itself was very welcoming and luxurious.
Staff were very considerate and kind. Views were amazing from majority of the hotels windows. Room was clean and comfortable. Food to order at breakfast was very good and buffet selection was varied. The Terrace provided a good choice of meals with a lovely view of the beach. Dinner menu was a little limited. Room and the food and drink on offer were a little pricey. Didnt receive hotel information and room service menu till last day of stay which was unfortunate as we felt we missed out a little on what the hotel had to offer.
The relaxed atmosphere, great breakfasts and the attentiveness of the catering and reception staff.
Welcoming and efficient Food was fabulous N / A
the beautiful sea views and decore and design of a beautiful hotel. parking is awlful and our car was hit in car park,think we werent the only ones! no room to move and too small spaces.noone stopped and hit and run!!!!
Elegant, well appointed hotel exuding charm and comfort. Spacious dining and common areas with very appealing decor. Large, very comfortable room with walk-in closet and very comfortable bed. Excellent food. Outstanding location on a hill over-looking the sea with beautiful views. Parking space was limited. Sea view room over-looked the roof of the dining room below.
Courteous, polite staff. Room mix up on arrival which was sorted out and we were given an upgrade with no fuss and all went smoothly. Would definitely stay again.
Awesome views. Luxurious hotel with amazing history and fabulous location. Nice compromise between modern requirements and traditional features. Very well kept decor. Price is good. Food is good. Breakfast lovely - with amazing views too. They are working on the place regularly to improve it, but you don't really notice it happening. Never tried the pools, but they look very inviting. Rooms are always incredibly hot even with heating off and not all rooms have sufficient windows that open or aircon. Showers vary in power. Room descriptions are generic and don't always describe the room accurately.
Room standard was much higher than expected Heating was turned up too high and there was no way to control it in the room. Also just having a standard double bed was disappointing - in a 'deluxe' room I was expecting a King.
Glad we up graded room, hotel heated very well during this time of year. to use the sauna facilities you had to purchase a card in order to use the it......not on for this type of hotel very petty.
Location, views, parking and knowledge of some members of staff re the history of the hotel, also staff serving breakfast on the Sunday very polite and efficent. View out to sea good but on looking down lots of building material, ladders and scaffolding poles on first floor roof. Would have liked information re swimming pool on arrival, but this did seem to be restricted due to building work.
The gueshouse is charming and immaculate.The rooms are beautiful and very clean (it was very important for me). The service is at a very high standard. The hostess Barbara was extremely nice and welcoming. We had a very nice stay in St Austell. The breakfast was really good! I I loved the pancakes every morning. We will recommend this guesthouse to everyone. Lovely couple and amazing stay!
Warm welcome and room spotlessly clean. Room rather small although owner had anticipated all requirements. Any longer stay and we would have struggled to hang up clothes.
The owners were exceptionally friendly and welcoming. They took care of our every need. The room was very clean and nicely furnished. The hotel was right on a small road with some traffic.
The owner was very friendly and ensured our comfort, fabulous breakfasts. Room was a little on the small side but there was a conservatory to relax in.
On arrival we were taken straight to our room and offered a complimentary cup of tea. The staff were very friendly and helpful in offering local information and a street map was made available to us during our stay. We would definitely recommend this guest house to others.
It was everything one would exspect for the price. The propriators made us very welcome, service was excellent, food very good. We could not fault it in any way.
A loveely place to stay in St Austell, convinient for the town or to explore the area. The hosts were very kind and helpful.
The hosts were very friendly and helpful. The ensuite double room was very nice but a little on the small side.
Great room Great food Good hosts
The whole experience was a pleasure, such lovely people and a fantastic guest house. None at all!!