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The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
Freindly Staff Value for money size of room no bath
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
Polite and helpful staff Tv to complecated
Hotel room had a strong smokey smell to it even thogh a non smoking hotel
Good food and good service Warm, ac would be a benefit
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
The staff made this hotel beak for us, its not often you find people so happy to help you.
it was excellent value for money - had everything you needed especially for an overnight stay No
Hotel and bedroom clean and well decorated, good facilities breakfast area was like feeding time at the zoo. staff were not able to seat at a table. improvement on breakfast staff would have pulled your score for hotel staff to excellent.
Room, bed, bathroom, breakfast Bedroom window was difficult to close due to needing repair
The location was ideal for us Too big and they struggled to cope at breakfast
Limited evening meal bookings
My room was of an exceptionally high standard - remote controls did not work though.My evening waiter was an outstanding young man- Sam. Breakfast was very good, very helpful staff in the morning. All the service ladies were smiling and helpful with directions My evening meal was dreadful - dry liver and soft veg, (I ate late at 915pm)- starter was ok. I would not recommend to eat here. My server Sam was very good, polite and attentative.The staff in the spa area need customer service training - I had to interupt their conversation to get attention after 2 minutes, then they pointed in the general direction of the changing rooms without any assistance to me
The hotel has been extensively refurbished in the past year. Everything very clean and up to date. The rooms were spacious and well appointed. The facilities were excellent. Great value.
Bars One bar closed early
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
Excellent hotel, highly recommended
It was clean and comfotable. the staff were polite friendly and helpfull
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
nice and quiet in the bedroom
We were upgraded. Location to the town. Choice for Breakfast
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
Spacious room The bar was noisy but one had to consider that there was a wedding reception
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
No draught beer
The relaxed atmosphere and friendliness of staff.
helpfull staff, good food, easy parking no
Food okay Reception - bloody slow. Bar - cold and slow servioce.
Not alot poor reception service
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
Check in process needs improving
It was within walking distance of good shops, pubs and night life The bed,s were very hard
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
Convenience and location for the NEC. Excellant accces to Solihull shops.
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
position of hotel
Staff were extremely attentive without being intrusive.
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
Staff were fantastic...rooms were very comfortable. Food amazing!
Top hotel , great location . room spotless and modern , recommended all round .
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
Friendliness of all the staff
lovely meal -friendly staff
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
We loved the hotel and the room - talk about comfy! Disappointed with the onsite pub but verve was outstanding. The onsite pub food.
We enjoyed the starbuck in the hotel, gym facilities were good. Staff on reception were helpfull, trying to book us in early but in the end had no twin available until the normal check in. The locker in the gym would not open, the key was stuck, we waited over 10 mins for assistant. In the end we managed to open our selves and didn't see any member of staff. So they would have left us for over 20mins sitting in a towel in the changing room. No hairdryer in the bedroom, on requesting this at the reception we still waited over 20min, so agian delaying us for our breakfast. Seating in the bar area was stained and at the breakfast area.
The parking was free. Restaurant staff very attentive. Good breakfast. There were no toiletries in the room and when we asked for some soap, we were told that they were not supplied, but there was a soap dispenser in the shower. This entailled climbing into the bath to get to it but was empty anyway. Had we known this when we booked, we would have brought our own soap - so be warned. We had booked a meal deal which was advertised as a 'free meal on the first night'. It turned out not to be free. We were given vouchers which paid for some of it, but had to make up the difference with cash. Reception staff were not very helpful.
After check in, my husband had to leave the hotel to meet some of his family. I was left in the room alone. It was during this time that a maintenance man knocked on the door. I found this to be strange as no one had said anything to us when we checked in and there were not any problems with the room / facilities. When I questioned him why he wanted access to our room he became incredibly cagey and nervious and said he would call back later and left as quickly as possible. he was not in any kind of uniform / had any id.
Very welcoming. Staff helpful and friendly. Hotel very clean and comfortable. Facilities excellent. None
Great hotel Should be 5 star
relaxing in plasant surroundings-allways enjoy use of facillities...good location for local attractions etc
Friendly helpful staff First room that I occupied, the heating was not functioning. After checking by staff I was moved to another room. Negative followed by a positive
Quiet, except at breakfast time and in the restaurant. The televisions in public places had the sound off, for the most part. Meals available without having to go out. Essential as there was nowhere close enough to walk to. Use of a decent length swiming pool. In a handy location for my meeting. Cleaning and hovering whilst having breakfast. Showerhead only operating on a few jets. Poor lighting and high sound levels in the restaurant (not helped by the background musak). In answering 'yes' to the next question, that is a 'maybe'; it depends on the alternatives next time I have to spend a night in the vicinity. Small portions and bread or potatoes only supplied as an extra. In adequate warning of the credit card charge on the booking page and the amount was not included when asked to confirm on check-out on the website. The first I knew about it was when checking in at the hotel an saw and extra £2 on top of what I thought the room rate was. Television screens everywhere, tuned to different channels, are distracting. Nobody seemed to be looking at them, so do we need them ?
The room was very comfortable, staff were well trained, helpful, polite and cheerful. The restaurant was first class and parking was plentiful and convenient. The location was a little sterile (middle of a commercial estate) but overall - excellent. The thing I liked least was that there was only one lft, but in truth it wasn't a problem, just a little surprising.
Convenient and friendly. Shame no food available other than breakfadst but excellent chinese opposite.
the height of the beds for children. too high
Courtesy of staff
Cost, cleanliness, acceptance of dogs Two bulbs blown in room
The comfort and cleanliness, choice of a smoking room, the breakfast was very enjoyable with plenty of it Being on the 3rd floor on a hot day it was very stifling it would have been nice to have been able to hire a fan from the Hotel.
cleanliness of foyer and entrance looked impressive We were initially charged more than we booked on booking.com but this was resolved. The room we booked was not available on arrival and we were given a smaller disabled room with broken lights, very poor bathroom and brown stained towels
A very well equipped room at a price that was more than fair. Shame you have to pay for wifi access though.
better pillows nice breakfast
Lovely bright and clean bathroom with big fluffy white towels. The bedroom was also smart and clean. Couldn't work out whether or not internet was available. The staff were OK but some of them didn't seem particularly interested in me as a customer. Others were great.
Better than average room for the rate.
comfy bed, spacious bathroom, quiet surroundings poor singage, flashing smoke alarm over bed, no window blind in bathroom, I also felt the interiors needed brightening up perhaps with more fresh flowers!!! or am I just being picky????
The standard of the rooms are excellent. A special mention should be given to the warm welcome given by the receptionist, very professional in her approach!!. A fantastic place to stay!!
Possibly one of the best hotel rooms I have stayed in! Lots of character with unique features and luxurious standard of finish. Highly recommended!
They upgraded us to a fantastic honeymoon suite. Amazing!
Comfortable hotel, good sized room and bathroom. Very handy for NEC. The food in the restaurant was expensive, and there did not seem to be any other option to the set price meal (ie bar snacks).
Wonderful place, wonderful grounds, lovely staff and the suite was amazing. no complaints!
The rooms were excellent, the staff fantastic and the food out of this world! Shame it's so close to Birmingham International airport.
Beautiful setting & decor. Large, well appointed rooms. Excellent food. Friendly staff. A really pleasurable experience. N/A
The food at the restaurant was very good.
i liked the room. it was very nice and comfortable. the view and nature was perfect. the people are very nice. i had a very pleasant stay
Warm friendly staff, breakfast very tasty (but no grilled tomotoes!) Generally very good - we would visit again. Some small but important niggles:- cheap toilet paper, hook behind bathroom door really cheap looking, shower head of poor quality, carpet in lounge/dining room far to busy (pattern made me feel sick). No Sunday papers. Pillow on bed very flat and synthetic.
I booked the hotel to celebrate my husbands 40th birthday, it was a surprise party and we had 26 guests, all the staff went out of their way to make sure that my husband was not aware and they made the evening one to remember. the service and food were fantastic
Nice bar. Good reasonably priced food. Staff courteous and helpful Shower was a bit weak but otherwise no complaints
Good semi-rural location, low cost, friendly and helpful staff. The windows open fully. Free wi-fi. They have a function on Friday nights that costs extra, even for guests. Some downstairs rooms overlooked.
very basic room for the money also very noisy at night , value for money very poor
Friendly staff, good locality
Bar decor, food, welcome
Lovely place felt v peaceful Menu needs a re think
Food was excellent
Very quiet hotel, well-built roads in the vicinity, no-noise, perfect for relaxation and walks in nature, very decently equipped rooms, very friendly staff, highly recommended. -
I myself did not stay, I had booked for one of my bosses, but he came back strongly recommending the hotel for future use. Liked everything
Friendly, warm and attentive staff without being intrusive. Qualityof food excellant
pleasant surroundings room smelt of strong disinfectant
Excellent rooms and facilities. The restaurant was particularly good.
Relaxing, Comfortable very well looked after, Very good food on both nights stayed. Hotel was fairly empty as booking covered the early part of the week
Location The plug in the bath in the room got stuck and was unable to drain bath.After reporting this to reception it took far too long for anyone to arrive to fix. This they couldn't do so i had to take a shower in another spare room the following morning. Evening meal room service was poor - quality of food very disppointing and very expensive for what it was!. Overall there was very little feeling of any welcome from staff and politeness was not something they adhered to. Hardly any appology for inconveinec with room
Bed was gorgeous and the grounds & setting very smart, but relaxed not applicable
over-pretentious chef. excellent quality, but too nouvel cuisine
pleasent staff and very posh but comfortable hotel
The location Limited menu
It was clean and comfortable, and we enjoyed the breakfast. The mattress could have been more comfortable.
Food was very good thought the room was rather small and only one chair.
Warm and friendly ,good food ,nice size room ideal position for our trip
Good location for what i needed The first room we were given smelled really bad , cigarette smoke,but we were given another room straight away, no problem at all. The staff were really friendly, food was good
All the staff were very welcoming and helpful. The Beefeater was attached to the hotel which meant that we did not have to leave the hotel to eat. The room was clean. The room was fairly small.
Staff were friendly and helpful and food was good for the price. Location also was convenient for my stay. Furnishings a bit tatty.
Check in staff very accomodating Room smelt of 'old ladies' and need window open to air. Chair by desk was stained.
Having the restaurant attached was good, but if you were able to set up a bill to go to your room number that would be great. No Free WiFi, for the price of the rooms it should realy be free in this day and age. The TV in the room was nothing like the advert, ie, not flat screen, no freeview.
Facilities in room and hotel (food wise) Inconsiderate banging of doors late at night (midnight) Smell of people smoking along corridor to our room, very strong
ideal location for us visiting our family nice clean rooms and friendly staff
Friendly staff Overall decor looks tired
Room was ok Bit dated
The conference room, The staff My room was not booked when I arrived, fortunately there was another room available. I don't know whether it was the hotel's fault or if it was the fault of www.booking.com. There was no heating or heated towel rail in the bedroom
Location & not noisy area... Everything was ok
there was a continuous buzzing coming from toilet which kept me awake all night
The extractor fan hummed during the night; I reported this and no doubt it will be sorted
Meet & Greet was welcomed very well very friendly and obliging was very pleased with staff accommodation
Friendly straff - good food- fan provideed in room Neither shower nor bath worked