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The staff was superb. I've rarely stayed in a hotel where the staff was more attentive and pleasant. The staff always remembered who we were. We never had to tell them our room number. These excellent young people will always be fondly remembered by us.We were thoroughly impressed! Breakfasts were excellent with a lot of variety. The sauna and swimming facilities were very good and rank with the best in Europe. Despite requesting a valley view we were assigned a room on the (mainly pedestrian) street in the center of the Bad Bertritch village. Occasionally noisy traffic early in the morning kept us awake. In retrospect, we should have requested a change in rooms, but were tired from the journey. There is too little light in the rooms for reading. Bedside lamps are inadequate.There is no lighting in the area of the closets and clothes storage--a major oversight.This forces people to stumble around looking for clothing.
Parking space and restaurant closed very early. It is good for eldery persons but not for mid aged ones.
as an american traveler, it was nice to see the location is not full with "tourists". very quiet and located "off the beaten path". i enjoyed it.
Service was first class and staff so well trained and so helpful, breakfast the best anywhere. The Proprietor was charming and was everywhere ensuring guest satisfaction. A family run hotel that the large groups would do well to visit amd copy nothing to complain about
Good spa, good food My room was very noisy from the street and from the maids
Nice atmosphere and good attitude only the size of the room we stayed find too small for 5 star hotel and the blankets are too thick or not of good quality - impossible to sleep, maybe you have an alternative decision
The staff was fantastic. Very accomidating and helpful. Made me feel like family. Monday we checked out at 5:30 am and they provided breakfast and sandwiches for us without even asking. Very nice and thoughtful. The hotel and the city were absolutly beutiful. TV selected channels/only in German.
The hospitality of the staff. The bath facilities in the leisure area Need a better lift and a gym that has a free training area. Only 2 machine rooms
Excellent wellness centre - more types of Sauna than you would believe existed - very good indeed. Evening meal in restaurant gave the slowest service that I have ever experienced, we ordered food at 19:50 which arrived at 21:50 during which time neighbouring tables had 3 courses and had already gone! Hotel was very apologetic and gave full refund for meal with no quibble.
Nice neghbourhood, good fitness, friendly staff, confortable room Maybe it is not on its prime.
Location could not be better - Right in Frankfurt Hahn-Airport. Clean, efficient, warm and great breakfast.
The hotel's location right in front of the airport terminal makes it ideal for passengers catching an early morning flight from Hahn.
The location is just awesome - it´s literally in front of the airport. If your morning flight is delayed you can conveniently wait in your room as we did. Besides the price is good also!
New hotel located just in front of the Frankfurt Hahn airport and with a very good price-quality ratio.
The staff was very friendly and helpful. Their mascot was a very cute mutt of a dog. It was bare basics, no soap in bathroom, no hairdryer, no frills but very clean. Also no restaurant even though it advertised as having one.
Access to aitport. We missed the last bus from Frankfurt main station (10pm) and had to catch a taxi.
Free web few intarnational tv chanels
service attitude Telephone was not really usable--or at least no one seemed to know how to use it!
Room fine, however noisy early in the morning with the sound of showers etc probably the fabric of the wall construction
Ok hotel just across the airport. rooms really minimum size Size of room and only seating for one
the staff were very friendly The bar was awful
Very convienent to Hahn airport. Family room was very large and clean - Bathroom very large. Staff friendly and helpful.
Close to airport, clean, big room, free parking
Great staff. Nice material choice and cleanliness of rooms.
It was quiete. Cappucino
Extremely friendly, helpful staff. Quick, comfortable transfer to and from airport. Hotel very close to airport. Very comfortable, lovely room. Excellent breakfast. Couldn't have been better!
shuttle into airport Frankfurt/Hahn breakfast can be more better , coffee was very bad :)
Very convenient for the airport. You can walk to the airport - 12mins, or take the mini-bus after returning a hire car. The rooms are modern, and the breakfast is good value.
The hotel is very near the airport, and they make it very easy to start your trip off in a friendly manner.
The location is absolutely idylic There could be better facilities for the disabled, ie ramps, wider doors, etc
Friendly staff, good location
Web indicated Braodband available free of charge in betrooms, but it was not available
The beer and wine en the staff was very polite
The breakfast was good. The jacuzzi tub in the room was nice. I also enjoyed sitting on the balcony over looking the walk-way (it did not over look the garden as stated). The hotel advertised itself as a spa, not the case. There were maybe 2 choices for free spa services, everything else had to paid for and booked in advance (this was not disclosed on the website). The suite was also advertised to be equipped with a shower, it was not a shower it was the spray nozzle in the jaccuzzi tub.
Friendly staff. Perfect location. Nothing we do not like, but the comprehensive brochure explaining all of the facilities/treatments is only available in German. It would be good to have an English version of it.
breakfast surroundings image noise at night in de street radio did not function too little shampoo we did not stay in the hotel but in an annex
Friendly, helpful staff, beautiful setting, peaceful location Hotel brochures in English would be good.
A really beautifull child friendly hotel. Excellent room and very helpfull owners. Ideal for overnighting at hahn. A car would be necessary,however, for longer stays.
This family run hotel is a gem. The family are very warm and friendly. Our room was immaculate and very very comfy. Our evening meal was excellent and we highly recommend their cousin's white wine. The breakfast was great too with plenty of choices for everyone. Absolutely no. They even had a small map that they gave us to make sure we could find our way to the airport!!
It is a hotel with a really good price quality relationship, 10 minutes from Frankfurt Hahn Airport. Very friendly staff. I recommend it.
A nice hotel that I would recomend to others. Need a better map to the hotel
15 min from Hahn Airport by free shuttle service
The Staff were fantastic!!
The restaurant was good value for money & the rooms were not expensive. There was a shuttle bus to and from Hahn airport and we left the car at the hotel for no extra charge. It was only 10mins from the hoteml to the airport.
The manager was an excellent host and made us very welcome. The breakfast was good and the view from the breakfast room was superb. The room was comfortable and very up to date. It was difficult to find from the Hahn airport, although once found it will be easy to go back.
The room was fabulous. There was an excellent view and it was very state of the art. I would recommend it very highly.
just the dinner and wine the owner wasn't flexible at all. He doesn't know what customer care is.
Staff were lovely and free shuttle bus anytime we wanted was excellent service. Would definately stay again. Food was great too. I liked everything about it
Spa and very clean room; extended parking and shuttle service. None
Staff were excellent, situated within 3 -5 mins Drive of HAHN terminal, regular shuttles
Excellent service We order honeymoon room, but did not get it, but when we have to pay - we have to pay about honeymoon room :(
Beautiful, modern decor. Great interior--lovely restaurant Wonderful spa area and sauna Room extremely small, no instructions on telephone, unable to reach front desk. No clock in room, no glasses for drinking in room.
Very clean, comfortable. Breakfast was very good.
Friendly staff, airport shuttle, comfortable beds excellent food in restaurant. when I forgot an item and rang them they searched and found it for me and agreed to ost it home for me . Nothing.
Obviously a brand new hotel that still has some finishing touches to attend to; however very convienient to the airport with a magnificent breakfast. None
the hotel staff was excellent, very friendly and helpful. They helped me in brinnging back the rented car in the middle of the night with snow. Dinner was good and price reasonable.
Very clean. The sauna and relaxation room were lovely and the receptionist was very helpful and obliging and also had very good English, which was a great bonus. We had dinner in the restaurant and it was very good. The coffee etc. for breakfast was well done and there was a very good choice and likewise for teas. Nothing too bad - tea and coffee in the room would have been lovely. It was very wet when we arrived and we were a bit soaked, so a cuppa in the room would have been good. The breakfast was good but the milk and fruit area could have been colder. I am not sure if the fridge was working or not.
Excellent hotel with very friendly staff and beautiful restaurant attached. Good pubs down the road too.
Very friendly staff. Free transfere from airport to the hotel. Nice and clean room and very quiet.
The hotel was OK.The price includes a transfer to/from airport. Supermarket nearby.
Very personable and courteous service, very clean and economical.
Good place to while away some time between flights, walked around town, good restaurant.
Very good Restaurant was poor
free transfer - only as at the airport reservation desc
Location is good, cleanliness is good, very peaceful, breakfast ok, price ok... Room was quite cold, in october...
Very special and personal attention from the owner of the hotel. Tasty food for breakfast. Silence around. No visible reception desk.
Very good restorant!
The hotelier was very friendly and offered a welcome drink. The room was quirky and very clean. The breakfast was quite limited considering the cost of the stay.
A tour of the area, buying some wine as well! If I had to complain,I would say the stairs in the towers were steep!!!!
That was fantasic. This was the last night of our 8 day jorney and that was the best hotel we got, especially fore that amount of money.
it was very comfortable and nice. No
Location in Zell, a very lovely & quaint village, an ideal place for a holiday in Mosel Valley. Owners of the pension were very friendly & helpful.
friendly,comfortable and close to the moselle.very handy from hahn airport get the bus transfer.bike rental at the bandb was handy. a bit of soap or shampoo would be nice for shortstoppers like us.
not as close to hahn airport as led to believe
Good position. Friendly staff.
Spacious and clean rooms and friendly staff. No complaints
Very comfotable room, good-humoured and helpful staff. Like other reviews testify: the toilet/shower is not spacious, but there is room enough to move around if you're average-sized. There was one thing, not especially about this hotel, but about restaurants in the region: they almost always serve salads with their meals. It is close to impossible to have a meal with grilled or cooked vegetables. And five days of eating lettuce and carrots did make me long for spinach, broccoli and the like.
We enjoyed our stay at this hotel. We were a mother and son and had requested two single rooms. Both rooms were quite spacious and comfortable, with lovely bathrooms. My room had a duel aspect with views over the lake and front of the hotel. The food was very good and breakfast was more than adequate. Although, there wasn't any buffet, we were served the breakfast and it was excellent, and very filling. Nothing really! A word of warning - shower can be very slippery, when wet. Use either the face cloth (flanel) provided or the bath mat to stand on while using the shower. My mother slipped and bruised her arm badly. Though this is not an excuse for not using this hotel as other hotel showers were found to be slippery. Beware! bottled water in some hotels in Germany can be quite expensive with a 0.75 ltr bottle costing €5.20, during our stay at Bertricher Hof.
The staff were very friendly. The rooms were very comfortable and well presented. Food was excellent.
The staff was very helpful and friendly and the wine was fabulous.
A very clean and well run hotel with friendly and attentive staff. It has a good outlook over the wooded hills, it's quiet and peaceful.
Exellent cosy hotel for reasonable pris. Every thing was so good that I could think that is a 4* hotel. Comfortable, delicious, friendly.
The room was big and clean with a view over the local vineyard.The T.v was in a separate area outwith the room, which meant you didn't have to disturb your partner when watching it. N/A
The pool area was great, our kid loved it! The weather was hot but our room was still rather cool. Food and wine were good. The room was spacious and even had a separate TV room with a sofa that we could use as an extra bed for our kid. The toilet should have some renovating.
the staff were very friendly and helpful.
The hotel was lovely and the staff were very helpful.Great location for the airport.
Ideal if you need to catch a flight in the morning from hahn airport,Restaurant very good and the staff were very helpful
Quiet hotel at the country side. Poor lighting in the room. This is common for all Gernan hotels.
spacious rooms ,friendly staff,tasy food at the restaurant,sumptuous breakfast,free wi-fi ,free parkingSecond time staying there ,definitely each time I fly from Hahn I will stay there .
Great as it always is!!!!!!!!!!
Very friendly staff, rooms clean and comfortable, good selection of drinks, excellent food. A very well run establishment.
Shuttle to the airport was offered. At arrival could not get in touch with hotel. At departure hotel informed us that if no shuttle was available taxi would have been paid by them, nevertheless I had to pay taxi . I wrote a letter asking reimbursement for the eur 10 paid without any response as up to dat
The wonderful countryside is very relaxing in the small town of Sohren yet you can still have a great meal at a handful of restaurants in this little town. The location is great and so close to Hahn airport. Kaefers also makes it wonderful for shopping and convenient to ship your purchases. Honestly this is a great overnight package for someone who doesn't want to travel too far from the airport and still do some shopping. There isn't anything I didn't like but it would be extra nice to have natural water instead of fizzy water in my room and a piece of chocolate too. Thanks for a great stay.