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All the staff were very pleasant and nothing was too much trouble.
Everything was absolutely ok,very satisfied.
Staff were very helpful and attentive Pool area is looking "tired" and could do with a make over.
Excellent, friendly, and courteous staff.
the cleanliness, the spa, the atmosphere was very quiet. the location was perfect. the rooms were big
The shower, big and hot. Lovely,. Nothing I didn't like really
Clean modern rooms with large comfortable beds. Large flat screen tv and good size power shower. Staff very friendly and bar a popular meeting place. Breakfast quite expensive, only downside
The whole experience was very enjoyable
Staff were very nice Not sure if it's common but breakfast was expensive and for the price of a room breakfast should be included. Should also invest in better non feathered pillows. Pool table also had a big tear in it and was unusable.
The hotel room was amazing. No complaints at all.
Just the ticket for a city break. Some really nice touches that set this hotel apart from others. Will use again.
The swimming pool, the steam room and sauna was great. Very friendly and helpful staff.
Location and price!
More electrical outlets for charging stuff would be nice
relaxed , friendly staff , always helpful and polite. late checkouts a big bonus. none.
convenience and cleanliness sofa bed wasn't made up and only had one pillow
Well located for shops pubs eateries and clubs. Hotel is very modern and the breakfast is the best I have every experienced in this type of hotel. You are only 30mins by train from London the station is 5 mins walk.
The friendliness and service give my all the staff - The all over cleanliness was exceptional. Only point of irritation was the the loud spring noises from the bed (only a minor point). I would like to suggest that a lower cost breakfast option was avialble in the Dinning Roon for visitors that only require a basic 'continental' breakfast. Eg cerials / toast / fruit.
The location of the hotel was ideal for our shopping trip. We only walked a few minutes from the train station and could walk straight out of the hotel to the shops. The room was excellent, it was spacious and immaculately clean.
Good location, facilities, rooms and staff
Great shower No complaints
quiet, clean and comfortable car parking very expensive at £13 for an overnight stay in a rather rundown area at the rear of the hotel - this extra payment doesnt make the room seem such good value.
Hairdryer needed in the room
Close to the train station for ease of arrival/departure the carpet in the room was a little bit tired and only one tea bag was provided but several sachets of coffee and i prefer tea and would have been nice to include a small biscuit or two
Very clean and very keenly priced for a city centre hotel. Good location near to shops, restaurants and bars. Car parking expensive (ncp car park one street away).
My stay was as I was expecting Arrived at the hotel to find that my room had been cancelled. They were able to sort the room out but it did take a long time
Clean, modern furnishings, great shiwer Soundproffing not great
A very warm, tidy ,clean hotel in a great location. Very polite and helpful staff,all basic facilities for a christmas shopping trip. I have enjoyed my stay very much. everything was excellent!
Clean and tidy. Reasonable room with modern bathroom suite. Comfortable beds. Poor attitude of staff. Only want to do minimal for you. Poor decor in room. Noisy location
For the first time in a very long time, this hotel ticked all the boxes, clean, modern, helpful staff offering an individual service. Nothing, all good.
The service and the swimming pool facilities i.e. sauna and steam room. Also the included parking was a bonus and the breakfast was lovely. Extremely good value for money
Close location to football stadium, very good service from the staff. Food was excellent. I received a letter to inform me £3.95 had been charged to my credit card for mineral water I had consumed in my room, which I never had and will ring Reading Hilton to let them know.
Friendly staff. Very professional and accommodating. Room was done to high standards. Good value for money
I loved this hotel and would like to return in the near future.
Very good room & good, albeit expensive, food. The 'Active' listing says parking is free. It is not; it is an expensive underground car park. Fortunately parking is free on the streets adjacent. Hopefully the local council won't, in future, shove double yellow lines everywhere?
The staff were very attentive. Nothing was too much trouble especially the chef in the morning when we were having trouble with the pancake machine. The rooms were clean and large and the Housekeeping staff did a good job. The fact that you are charged so much for everything!! The food was really pricey although very nice. The internet charge is high. The bar prices were high. It was just so reasonable to stay but because of the expensive additions it made the price not so attractive in the end!! I would recommend the hotel but only for a one off treat!!
everything was pretty much perfect! comfort, service, cleanliness and informtion....all faultless. food was a little too expensive and delivery charge for room service is totally unnecessary!
Good pool area Expensive drinks in the bar
Lovely environment, great breakfast None really
Modern well kept hotel and staff very attentive The price was a bit excessive considering the size of room
The hotel was CLASSY with a capital C, great design, layout 7 level of clenliness. Have travelled the world a great deal & this would rate as in my top five!
Having spent time here on previously occasions we new the standard and were pleased to say that they are as good as we expected. The reception staff are very welcoming and this time we had the time to stay for b'fast which was again a stress free experience. I do think that the b'fast at the full value is overpriced and that the offer price would be more in enticing if it was the norm rather than offer
Was within walking distance to most places, not having to get cabs all the time.
Plenty of room to relax, Had a geat evening, with very good meal which we all enjoyed, plenty to chose from, the staff in the restaurant & bar were very helpful excellent, In all a very good stay. would come again Was realey looking forward to the gym and swimming,but they were both closed, both disapointed about it
The Sevice offered by reception staff and helpfullness was excellent
The hotel is on the bank ot the river Thames with great swans. I liked it very much It was a little queue on breakfast. And there was only pork from meet (I don't eat it and haven't any choice)
Tthe setting right on the Thames. I liked the idea of it not been easy to get to the rooms without a valid key card and made the hotel feel secure especially if you are a lone traveller.
very comfortable hotel very relaxing none
The breakfast was great, and the spa Well the air conditioning in the room i think was bad, we asked several times for the staff to come and look at it they came once but they didnt come back again, The room wasnt cleaned on time, asked them twice to clean but no one came.
Hotel staff were very good and helped out by being flexible with our check in time .as we were attending a wedding ,they had the room ready early for us .
We had a fantastic stay. The staff were very helpful and polite. The room was huge and easily accommodated the five of us. We had extras such as the Club Lounge which was a lovely addition to our stay. We also used the leisure centre which was clean and another luxury during our stay. Nothing!
Excellent service and comfortable room Extractor fan did not work efficiently in the bathroom. Noisy pipework carrying noise through early in the morning
The general aresa were very good and so were the staff As the Hotel is 4 Star I consider hat the bedromms and the bathroom in particular were very poor. In fact probably no better than a Premier Travel Inn. I have stayed in a lot of Hotels of all shapes and sizes
The staff were friendly, helpful and customer focussed, I received a phone call prior to my arrival to check on my arrival time for the purpose of placing a bottle of champagne in my room, very good service.
The cleanliness of the room and the comfort of the bed
hotel very comfortable staff friendly excellent breakfast someone had clearly been smoking in the room we were originally given but as soon as we reported this there was no problem in changing to another room
When i arrived i was given a Mini Suite at the price of a standard room
location and rooms were excellent also pool and leasure facilities were good. Mix up wilth payment. Payment was made in full when booked for all 8 rooms but my guests were then asked to pay again, very embarrassing and spoilt the weekend. The evening meal wasnot up to a good standard and very slow, our 2 course meal took 21/2 hours, not time for coffee. They were better at cooking breakfast.
It was relaxed but luxurious!
The rooms were comfortable and clean. We had a reservation for a family room, we had very young children with us and arrived at the hotel late night, we also had an additional two adults, our hotel policy stated that in familiy rooms additonal adults could stay at 35 GBP per person, the hotel staff refused to give us this price and instead they charge us for an another room for a total of 199 GBP, our children were
the new environment and the nice bath, shower door tickets which don't work and are confusing
i did not like any ! reception, house keeping , room seveses
Very comfortable room and first-rate pool/gym facilities. I was surprised to have to pay extra for a cup of hot chocolate when I was already paying 15 pounds for breakfast. Also paying for internet connection is surprising in a hotel like this (it's free at the Pentahotel). Given the location allow plenty of time to drive to/from the centre given the traffic in Reading!
The hotel still had a "new" feeling. The roads around the hotel were a bit confusing. GPS recommended.
The room was fantastic. Very nice bathroom too. The lighting in the brasserie was too low. Even at breakfast it was very dark.
Great service from staff Expensive bar
The rooms was excellent as were the facilities in the hotel. The only disappointment was the dinner (see below). The main courses were not as good as we expected. The starters were terrific, a little large if anything, which led us to believe that the main course would be similar. Very disappointed with the main course. My partner expected more than one small potato.
I loved the style and theme of the hotel - Luxury throughtout It would have been nice to have a later check out and to have water availabe in the room - not part of the mini bar and a few more toiletries& extras such as dressing gown. Paid extra for the Superior Double Room but couldnt really see what I was paying for as we ended up staying in one of the rooms with disability asscess. This meant the room was bigger by deafult because of its purpose
I really like the decor of each hotel. The bedrooms are lovely & luxurious. The hotel location is also great for the town centre.
professional staffs, design and tone of the hotel is unique. the whole hotel was quite dark. not enough light even in the room.
I thought the room was up to a high standard, very clean.
Friendly professional and relaxed atmosphere Breakfast charging top heavy for a colleague who only joined me for coffee. Should have been told he had to pay full buffet rate
free internet access, good food and staying in a place where staff take pride in where they work
The staff were very welcoming and friendly. The room was lovely and beautifully comfortable. Very relaxing decor throughout. The difficulty and time we had getting there and finding the hotel would prevent me from returning. We rang the hotel all morning for directions and parking availability but the phone was not answered. The hotel was very very warm and felt the mini bar facility of having to go down to reception seemed rather tacky. Disappointed if comparing with a stay at any Hotel du Vin.
Our stay at The Forbury was magical, a wonderful hotel, wonderful staff, beautiful rooms, I couldn't have wished for anything more!
Cocktails in Cerise, dinner at Forbury restaurant, enjoy the great rooms.
The hotel looks great, the suite looked fantastic! The design worked for us, it creates a relaxing, luxuriant feel. Dinner and breakfast at Cerise was wonderful, the staff in the restaurant superb! Even the music that came on automatically when you opened the door was excellent, I discovered a new sound to listen to. The suite with the copper bath in front of the fireplace is incredibly draughty. My wife thought the windows had been left open. In addition to that the fireplace was out of order and the staff didn't think it pertinent to tell us beforehand. A bit chilly for a bath really.
Friendly, helpful staff. Room design and useful features, particularly liked the CD/Video setup. Excellent breakfast. View from the room was uninspiring.
The hotel staff were very helpful and friendly, the room was quite spacious and luxurious. Heating was not working however we were given a mobile heating and also it would be helpful to inform or label how to gt hot water in the bathroom
The friendliness of the staff was second to none as was the cocktail bar and restaurant. Unfortunately the fire in our room was not working which would have added to the already romantic atmosphere.
Peace and privacy No inhouse movie'S. Just a few selected D.V.D.s
There was nothing to like. On arrival, there was total chaos at reception for some considerable time, mainly due to double bookings and rooms not being ready. The receptionist who was on at approx 1800 was absolutely fantastic under the circumstances Room was poor, facilities poor, hotel very dowdy. The hotel was purely chosen for its location and I will not be staying there again.It was very expensive for the offer provided.
Room was comfortable and of a reasonable size. Decor clean and tidy; staff friendly and polite. T.V was a little bit dodgey, colour kept going from time to time. not made aware of room suppliment.
Large comfortable room
In fact the hotel was disappointing expectations, I have changed my room twice, first room the problem was the emergency door of hotel was inside my room and it was broken, second room the problem was heaters, doesn't worke.
Good parking facilities, friendly staff, near to shops/restaurants No - all satisfactory
The staff at the Comfort Inn were all very good, room was an ok size and clean
bed good, shower good room like a bedsit
Comfortable beds. Very good value for money. Fairly central to where we needed to go for wedding venue. Quite a lot of slamming of doors, but on the whole no problems
Free Internet access in lounge/bar area Easy parking
good sized rooms, clean, and the windows opened!! Wireless was very flaky, and they put me in a room without it at firts, even though I asked specifically.
The location was brilliant for the centre of Reading and it was a very attractive hotel, staff were helpful The breakfast was rubbish. It was self service. A lot of food had almost run out and it was cold and it was before 9 am
Customer service was very good. The television in the courtyard was blarring out about the football; it was turned off when I asked for it to be. Being an old building the floor sloped badly in my room and there was no heating in the bathroom. My single room was small and for £89 a night it wasn't good value. On top of that I had to pay £7+ for broadband connection. No wifi in the room.
The guy on reception was very friendly and helpful Noise from the traffic in the early hours
ideally located! great place to stay in.
Friendly staff, clean comfortable room, wonderful huge bath! No lift, but staff helped with luggage
Quaint and historic, yet the room was up to date and the internet connection was reliable. Be ready to carry your bags up and down a maze of stairs and halls.
Have stayed here before, quiet hotel even though in the centre of Reading. Room was large with confortable bed. plenty of hot water, excellent shower. Not a 4*. Only basic TV channels. Buffet breakfast was only warm you had to ask for a fried egg which took a while to arrive. We went to the bar for a drink only to find it full of locals watching football. so we took our drinks to our room. A residents only bar is needed
Convenience as we were attending a local wedding Breakfast was very poor - white bread, poor marmalade, stewed coffee etc
I wasn't very impressed with the cooked breakfast
Location and friendly staff Nothing of note
Having to park right at back of hotel due public rugby car park in front, aggravated by very long walk with luggage to reception, room nearer to carpark so long walk again.
It was really easy to find, and to drive to, (without a sat-nav). There is plenty of parking space, and it only takes 10 min's to get into town by taxi. It is also very convienient for matches at the Madegski stadium. The room was quiet, and the bed was very comfortable. Breakfast was self-service, with a good selection to choose from. Breakfast was expensive to book on line, but there was a special "check in rate", breakfast was half price.
Locatation was near sports venue I was attending.
The leisure centre was closed and we were not informed. There was no hot water in either room in the morning, the heating did not work when we arrived. We were given a 50% discount, I would have preferred all teh facilities and paying teh fall price.
There was no segregation between noisy familes and business guests. I had to move rooms and breakfast and meal times were of a poor standard. a quiete area could have been apportioned in the restaurant for the convenience of all guests.
Visited friends We ordered breakfast to come to the room and it never arrived, when we mentioned this the staff were very good but we were still charged for a breakfast.
The hotel offered very good value for money. The room was very comfortable and the staff both professional and friendly. We would certainly stay there again.
From the time i booked in to the time i left it was a good experience, friendly helpfull staff, nice room with good room service.
Good price, good breakfast, comfortable stay, good location, good facilaties
real good value, nice location.
Pleasant staff, very comfortable bed, good breakfast - had plenty of choice and was all well cooked. Helpful receptionist. Room service slightly expensive but quite prompt and you got what you ordered.
Getting away from my kids for the night!
I arrived at 3.30pm and the rooms were not ready (clean) so had to wait until 4.30pm before the first rrom was ready and you should be able to check in from 2pm. This was due to a big wedding party checking in aswell so on the whole is was dealt with well.
excellent value for breakfast at £10 for two
convenience and location breakfast was plentiful but tasteless
The room was superb All good except they had no record of my booking!
Excellent price but with superb standard of accomodation, 10 minutes away from Thames Vally Park, (my ultimate destination). There's also a great pub right nexr doot!
Well run, courteous staff, clean and comfortable room. Very good breakfast. Nothing
Best Western have never disappointed us, in France UK or USA always clean great staff and food. Much better than other chains.
Clean comfortable rooms with nice bedlinen. Good food. No mobile phone signal within the pub or rooms and the wi-fi coverage is ver poor.
Rooms are a bit noisy, close to the road. They forgot to wake me up (service offered in writing)
Comfortable, clean, good service and local for the function we attended. N/A
The rooms, bathroom general ambiance we were too late for breakfast
we enjoyed exploring the area, and old haunts, has mr wilkinson lived just up the road in his teens we did not like the fact that we did not have an opening window in our bedroom
Friendly staff Room maintenance could be better - a couple of light bulbs had failed in what was already quite a dark room
Its was a comfortable bed and the room was pleasant enough. The hotel was quiet at night with no disturbances. Insufficient bed linen. Tea and coffee making facilities has not been renewed.
comfortable beds, nice and quiet, well apponted. Staff not quite on the ball, breafast back-up tables swept away as we ate.(loss of second coffe!) very noisy background music (evening)/radio (morning). Shower pressure very low, it was at the top of the buuilding though.
Friendly staff, quality of room, good parking, wonderful old building, good location
Little touches of design like pillows small baskets drink set up.Intenet link Good breakfast
food, beer, quality of room n/a
Our stay in the Bull Inn was short but memorable. It was a beautiful day so the yard was very busy but fun! Unfortunately we didn't eat in the restaurant so I can't comment on that, although going by the breakfast the food was very fresh and had a good choice! The rooms are nicely decorated and the bed was very comfortable! Could have done with a fan in the bedroom! Bathrooms could do with a bit of a facelift!
Great rooms in old pub and food is good, with an excellent breakfast wifi did not work
Food, location and general service. Not exactly bad .... but accommodation could be cheaper - it is after all a pub, notwithstanding its history.
the location is perfect for exploring the local area , we like the idea of using the bull as a centre for further exploration , and will use it again in the future
Welcoming, comfortable atmosphere. Accommodating and helpful staff. Great accommodation for visiting the Sonning Mill Theatre.Super breakfast ! Not suitable for anyone very disabled
The food was excellent.We had an evening meal on our first night which was very good. The full English breakfast was exceptional and so much we couldn't finish it.The staff were all really pleasant. The bedroom was adequate but the bathroom was really small. There was only space for a shower cubicle, a tiny sink and toilet. There wasn't even space to have a good towel dry in there, you had to step into the bedroom to do that!The other problem was the lighting in the room. It was really dim, very difficult when trying to dry your hair or do your make up, however the bed was really comfortable.
Staff were friendly and responsive bathroom was nicely done nice atmosphere in the pub / restaurant good freshly cooked breakfast Not much space for guests in the pub car park (lot of it was being used for outdoor seating for the pub). We did find space in the road but we could have been unlucky if arriving later. Despite booking for two people the room was only prepared for one (towels etc) but staff were responsive in sorting. Room size was fine for one night for two people but was on the small size for more than this if staying as two people (virtually no luggage space and we were en route from a holiday so it was a bit cosy)
Rooms 1 and 2 are situated on the first floor directly over the the main to louge bars....the noise is intolerable if you wish to have an early night,peace and quiet or dont like the tv turned up loud to drown out the noise.Please make customers aware of this when booking at this Pub/Hotel....Both these rooms are classified by the Hotel as Executive rooms....Even taking into account the age and history of the Hotel...this is a joke.Standard Doulble room...absolutely nothing 'Executive' about these rooms.And finally...the parking is a nightmare...the Hotel is situated down a cul de sac lane...its first come,first served with just 8 parking spaces in the car park....if you are planning on going out somewhere at night...you cannot return and find a parking space before the bar closes at 11.30....be warned...after 11.30 you,ll find a space...If you,re arriving after 1800 to check in...you,ll not find a parking space for onloading either...its a nightmare.
The best breakfast I've had in a hotel this year None
New hotel, but did lack some of the equipment
Staff were very friendly. Breakfast None
handy location lack of info re parking prior to visit so I left car elsewhere
Clean,always staff to talk to,breakfast excelant quantity,quality and verity and value No working heater in the room on the night it was minus 3 outside, hall area very cold and unwelcoming around the lifts,not enough coffee,milk tea and no biscuits,poor lighting, and very unsatisfactory car park payment charge when the car park has electric barrier to keep out non- guests, noise all night from main road outside bedroom window although the windows were double glazed. Newly supplied vending machine for snacks was faulty and staff had to give us a refund. Also breakfast was until 11am but at 10.20am the waiter asked if we wanted to still use the buffet for breakfast then started clearing it away to the kitchen, at one stage my coffee got cold so I was hopeing there would be a steam warmer on the machine but only an automatic hot water filler that caused my cup to spill boiling water as the was no way to switch it off.
comfy bed stuffy room smell
good kind service yes, the traffic noise could be reduced with double glazing
We were given a perfectly good, quiet room away from the main road and both had a comfortable night's sleep! Breakfast was good for the price.
The hotel is very central. It is very clean and all staff are very friendly and helpful. N/A
Comfortable clean room. Not cramped room to move. I didn't like having to pay the same price for one person using a room. If there had been two the price would have been halved. Price for room makes it expensive for one person.
Felt safe and secure as a single female on a business trip
Once again excellent. We were here for a wedding reception and it was excellent. My mother had her 90th birthday celebration here three years ago and if she has her way she'll be back for the 100th ! Very impressed then, and still impressed with the staff, quality of food, rooms and eye for detail ! Thanks No problems at all !
Good service and no hassle
The size of the room
Breakfast very poor quality
due to an admin error we stayed for £8 including breakfast due to the admin error and the low rate the staff made you feel like you had paid only £8 which is a shame as previously when we have stayed paying the full rate we were made to feel very welcome
Spacious, comfortable room, well equipped. Full breakfast included in the rate. Easy to park. Bar was a bit dead - probably buzzing in the summer though
Excellent cooked breakfast choice My room was fine but it was at the end of the hotel over the kitchen so was noisy late in the evening and early in the morning. Get one in one of the annexes if you can.
It was peaceful and very easy to use. The room was a very good size and was well equipped, lots of parking and a fabulous location. The ironing board ws provided with an iron which was exceptionally good but it was broken, so could have been dangerous.
Well furnished and heated room (weather was very cold!) Staff were very good particularly in the dining room Breakfast was very good although my wife had to ask for another teabag as the tea was very week - the new pot was fine Repair to bath was unsightly and offputting although it seemed to work adequately. There was almost no hot water in the bath tub itself (basin was working perfectly) for about half an hour between 8am and 8.30 when it finally flowed normally. Receptionist seemed professional rather than friendly
The excellent quality of food in the Lakeside restaurant The access to the hotel from the M4 is very poor
The pleasant and helpful attitude of the reception desk staff. Uncomfortably hard pillows.Only a partly refurbished bathroom. Broken toilet seat mounting.
Thaat each room had a balcony / good view.
quiet,close to main town and countrysde
The room was very spacious and comfortable with lots of light from the balcony and lovely views of the lake. The location of the hotel meant that we had to use the car whenever / wherever we went out.
The staff were very helpful and I was rather surprised to find the hotel quite a distance from the town centre. It was more than 5 miles drive from the train station.
Wrong room water dripping through ceiling in second room
Nice hotel worth it. No shops nearby
the views .the silence.very very helpful very polite staff,who never pushed but always there when needed I thought the food was very expensive.A cheaper breakfast would have made me look more closely at the dinner menu.the cunning man pub was a good substitute.
The room was spacious and clean, ordered room service which was very prompt to arrive. Hotel receptionist could have been a little more friendly. Not very easy to find.
Clean & good value for the price.
All staff made us feel extremely welcome. Really good choice at breakfast and cooked breakfast lovely. Comfortable room. Good location for getting into town centre etc. Nothing to say here - wonderful stay.
Relaxed atmosphere. Excellent breakfast and very good service. No negative points to raise. We were only there for two nights.
Easy to park. Decent breakfast. Old, very creaky divan bed. Bulb missing from lamp over bed. TV ariel unplugged - had to put it together to use TV. Dirty wallpaper.
location and price tired bed; difficult-to-use shower (either really hot or really cold); weak wireless outside of reception/bar area.
Provided a highchair at breakfast, without us asking. Free parking all day before we checked in.
Central ,very friendly staff,able to walk into Reading central allowing all party members to have a drink .Very relaxed .Good breakfast Very small double which would have been difficut for less agile visitors to move around the bed.
The staff were always very friendly and helpful. My room was quite small and the dinner meny was limited.
Location the bed, small room
Very pleasant friendly staff, convenient location, comfortable bed. decent coffee tray in room.