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Food was good Location was poor and no idea which direction to take to find facilities
The room was a nice size. The hotel is not 10min. 10 min in a car/taxi not on foot. This is not a business oriented hotel. No wifi in rooms and bad connection in the lobby. No air-conditioning if you visit in summer. I would only recommend this hotel if not for business purposes.
The meal at dinner Very poor daily cleaning.
very good dinner offer.unusally foods - australian menu .Excellent ! Side- curtains are miissing in order to stop outside light .Noise from trafficstreet.
Courteous and attentive staff, clean and excellant value for money
Food Staff Location
friendly staff, well presented and tasty food, convenient parking
Close proximity to TU campus Shower is without doors; TV set is outdated
Clean comfortable room w/friendly staff.
nice staff smell of vacum cleaner
Reception and restaurant staff excellent. Rooms very clean and well presented. Good location. No
Room was ready, price was fine. Nonsmoking room was no problem. Miscommunication about the internet availability: for this price, I got a room where one could connect a laptop via analog cable or pay for a wireless connection. I assumed that "internet is free and available through a wired connection" meant "high-speed wired connection. They very kindly offered that I could work in their business center (next to reception) with my laptop for free. That would have been acceptable but *that* connection was down. I had to go find a connection elsewhere. (Their wireless WLAN/Wifi provider is Vodaphone, which has very high prices.)
Big hotel with walk distance to shopsGood staff and facilities
Very conveniently situated for the centre of Chemnitz, and the surviving remains of the Old Town. Wonderful eating facilitgies on the top floor with great views of the city. We only eat breakfast there and it was very acceptable. Parking available in a reserved patch right outside the hotel. A good value-for-money place.
hospitality. clean room. fast reception. internet
Mercury Hotel lies in the center of Chemnitz, the entire staff of the hotel was very kind, great panorama restaurant and i was very pleased with my room. Thank you for everything no reproach, everything was excellent, but i have one curiosity: what about the 2-nd and 24-th floors of the hotel? i didn't see their numbers on the elevator's panel
The staff was very helpful and friendly, you where be able to go in and out the Hotel at any time of the night. They had a sauna (to bad i did not had the time) and the staff from the restaurant was very kind, and very understanding when your not good with the German language. Even that we had a 2x 1 person bed, we weren't be able to shove them next to each other to make 1 bed, when we wanted.
The location is great ... Right in the city center. Every thing is steps away! The room was a little warm for me! But this "for me" it might be just great for others!
The hotel is in a fantastic location, and all the staff made my stay very welcome. However, I shall be making acomplaint as I was charged for breakfast for 3 mornings, yet only went to the restaurant for breakfast on the first morning, and the lady at reception would not refund this money ! This has slightly tarnished an otherwise excellent stay at the Mercure. They only thing I did not like was being charged for 2 Breakfasts which I did not have !!! I informed the lady at reception of this but she just siad I had said I wanted breakfast - which I did for my first morning, but not for every morning. I think there was a breakdown in communication - though was shocked not to have the cost of two breakfasts refunded when checking out !!! If I can have a refund of this money, I would not hesitate to recommend your hotel.... otherwise I would have to avoid you and any recommendation as this would be very poor customer service and I would be frightened to use the hotel in future. I have therefore ticked "no" to below question, though would hope to be able to change this to "yes" !
Excellent room, Tv set of first category, Excellent wellness area. Wifi connection with some troubles, in any case perfectly solved by the staff at reception.
quality / price more than oké
The staff was very helpful and friendly The breakfast charge was 16 Euros per person. What was available to eat was not worth the price. The breakfast should be part of the room charge (with no increase in prices) then the price for the room would be acceptable.
My husband and I stayed at the Pentahotel because of the Moto GP race at the Sachsenring. Having booked in June, every hotel near the race track was sold out so we decided on PH. The PH is about 30 minutes away from Sachsenring. We had a late check-in and the hotel was almost full. Check in staff was really helpful. Though we had asked for a non-smoking room, by the time we got there, there were no such rooms left and were assigned a smoking one. Smell of nicotine wasn't bad. Really comfortable bed and pillows, nice breakfast and dinner (we tried the pizza and hamburgers and were really good). Had a vending machine with snacks on our floor which was nice. Nice room and bathroom size and really clean. Nice bag with toiletries included. We watched the Soccer World Cup final in the lobby on a big screen which was really nice too. I would recommend this hotel and stay again.
beautiful garden and very good view
Friendly personel Spa, below actual standards, shower not working in the sauna
This is a great hotel; quite unusual and clearly a recently renovated sshloss. The dining room is delighful ;ewffectively an undercroft. The courtyard is also very pleasant and the whole atmosphere lovely. There are several restaurants including one with an hispanic theme; odd but fine. For golfers there is an 18 hole course. It is some 45 minutes from the Erzgebirge mountains where there are some great visits; and we had pretty poor weather and loved it. The main restaurant had very good food at fair prices. No.
The castle complex is very nice renovated. The hotel restaurant was good and the prices were reasonable. Lack of internet connexion in each room. The towels were too light (poor quality)
The uniqueness of the hotel and location no
very nice sorroundings, kind and helpfull stuff, Hotel is perfect for weddings, relax and active people. I would expect higher standard for this money if I compare other 4 starts hotels. I would not recommend this hotel as a business hotel, very bad lights at rooms, prepared only for sleeping. Restaurant is nice but you have to book table earlier.
Nice, romantic location, historic castle, forest, friendly environmet. Very bad sound acoustic isolation. We've got the call from the reception about complaints from the neigbours room, although we just spoke with our friends at 22:00.
The landscape is fantastic from the terasse of the hotel, the rooms are roomy and clean There are not too uch possibilities on the menu card, however the meals are delicious
Wonderfull historical place, good restorants inside and outside of hotels. No internet in the rooms, Wi-Fi is available only near reception and cost 4 eur per day.
Absolutely idyllic location, would stay again with no hesitation because of this. Food very good - both dinner and breakfast. Great shower. Generously sized room. Rooms are pretty basic - very clean - but with old fashioned furniture. No toiletries provided.
The entire staff was gracious, welcoming and most helpful. Our accomodations were clean, comfortable and easily reached. Our stay was excellent.
To be totally honest, I did not expect to have the level of service from this hotel when I first made the reservation. I originally chose this hotel for the location and price but, the room was perfect, wifi was available throughout the hote and the food at dinner was spectacular and not expensive. Breakfast was also fantastic.
Friendly Staff Please upgrade the computer especially the screen
location, free parking, helpfull staff
Very convenient location (close to highway "4") for an overnight stay during travel to south Europe. Good value for the money. Diversified breakfast buffet.
Nice clean hotel. Good breakfast.
Everything was an ecellent
Quiet location, proximity to shopping, excellent hotel restaurant/food, good service.
easy location near highway
Very pleasant and helpful staff...lovely setting...thoroughly enjoyed stay
The stuff is really kind, the place is quiet, close to the castle, location is perfect (not too much sign to find the hotel), breakfast was delicious. I suggest only if you are interested for the surroundings and have to time use hotel facilities. There were no working wireless, only cable, which was about 1 meter. No minibar. 72€ is too much for the "whole" you get, especially if you only a traveler, and do not care about hotel facilities. Very clean, and modern, which is ok, but absolutely not familiar, not even friendly. A well designed "cube". Everything is square.
We were very satisfied. The breakfast was excellent, the restaurants both very good and the price reasonable. The staff were also very good and pleasant.
The breakfast buffet was fantastic. Service & decor very nice. The hotel allows small pets. There was a dog on our floor, and it wined continuously, although not during the night. Did start up again early on a (Sunday) morning. Due to this hotel policy, even though everything else was terrific, I would not stay there again unless guaranteed a room on a floor without pets. This is basically a no-win situation - regardless of how helpful a hotel wants to be, you can't control a dog.
Only the hopitality of the staff. The hotel is very low standart for the price.
hard to find
It is easy to find it, 24 hours reception, free privat parking, good breakfast, in two words good stay.
The staff was very friendly and the breakfast was well organised and tastefull.
availability of restaurant and also hotel bar; full non-smoking floor, free parking Breakfast too expensive; up to € 10,- acceptable
cash payment in the restaurant
Good room size.Good price>
A great find. Food and ambience excellent
Really nice place in a really city-centre position. Delicious food and breakfast Really small bedroom, and bathroom tiny tiny!it was not described in the web site! The sauna and welness centre was not working and the stuff not so nice. Internet did not work and you had to pay a lot at t-mobile. Bad experience