Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.7 "Food is delicious."9.3 "93%
loved the menu selection ." 9.4 "94%loved the dining experience ." -
8.6 "Location is great."10.0 "
Good access to the airport , said 100%." 8.0 "Easily accessible by car , said 80%." -
7.7 "Good service."8.7 "87% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." 8.4 "84% werehappy with the shuttle service ." -
7.0 "High value."5.0 "The
price was ok for 50%." -
5.5 "Average cleanliness."5.5 "Only 55% said
rooms were clean enough ." 6.0 "60% thought thecleanliness of the hotel was average ." -
4.9 "Breakfast is below average."1.3 "87% said the
breakfast was too expensive ." -
4.5 "Rooms are not good."4.2 "58% didn't like the
uncomfortable beds ." 2.4 "76%complained about the bathroom ." 2.0 "80% thought they werepoorly maintained ." 2.7 "73% saidrooms were small ." 2.4 "76% said thebathroom was dirty ." 1.2 "Air conditioning was criticized by 88%." 3.3 "67% hadproblems with the shower ." 3.3 "67%criticized the small bathroom ." -
3.4 "Not very comfortable."4.2 "58% didn't like the
uncomfortable beds ." 2.7 "73% saidrooms were small ." 2.5 "75% thought it wastoo noisy ." 1.2 "Air conditioning was criticized by 88%." 3.3 "67%criticized the small bathroom ." -
1.9 "Disappointing internet connection."1.5 "85% said the
wifi quality was bad ."
Overall Rating
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8.8 "Food is delicious."9.5 "95%
loved the menu selection ." -
8.8 "Location is great."10.0 "
Good access to the airport , said 100%." 8.3 "Easily accessible by car , said 83%." -
8.0 "Great service."8.5 "85% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 8.4 "84% werehappy with the shuttle service ." -
5.1 "Average cleanliness."5.0 "Only 50% said
rooms were clean enough ." 5.9 "59% thought thecleanliness of the hotel was average ." -
5.0 "Breakfast is mediocre."
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4.3 "Rooms are not good."2.2 "78%
complained about the bathroom ." 4.1 "59% didn't like theuncomfortable beds ." 3.0 "70% saidrooms were small ." 1.8 "82% thought they werepoorly maintained ." 2.1 "79% said thebathroom was dirty ." 2.9 "71% hadproblems with the shower ." -
3.5 "Not very comfortable."4.1 "59% didn't like the
uncomfortable beds ." 3.0 "70% saidrooms were small ." 2.3 "77% thought it wastoo noisy ." -
2.0 "Disappointing internet connection."1.5 "85% said the
wifi quality was bad ."
Overall Rating
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8.8 "Location is great."10.0 "
Good access to the airport , said 100%." 8.2 "Easily accessible by car , said 82%." -
8.5 "Food is delicious."9.2 "92%
loved the menu selection ." -
7.4 "Good service."8.6 "86% found the
staff to be very friendly ." 8.6 "86% werehappy with the shuttle service ." -
5.4 "Average cleanliness."5.4 "Only 54% said
rooms were clean enough ." 6.1 "61% thought thecleanliness of the hotel was average ." -
4.8 "Pool is below average."
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4.5 "Breakfast is below average."
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4.4 "Rooms are not good."4.2 "58% didn't like the
uncomfortable beds ." 2.3 "77%complained about the bathroom ." 2.3 "77% saidrooms were small ." 2.2 "78% thought they werepoorly maintained ." 2.0 "80% said thebathroom was dirty ." -
3.3 "Not very comfortable."4.2 "58% didn't like the
uncomfortable beds ." 2.3 "77% saidrooms were small ." 2.5 "75% thought it wastoo noisy ." -
1.7 "Disappointing internet connection."1.3 "87% said the
wifi quality was bad ."
Overall Rating
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8.8 "Food is delicious."
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8.4 "Location is great."
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8.0 "Great service."8.8 "88% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." -
7.1 "High value."
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5.3 "Average cleanliness."5.3 "Only 53% said
rooms were clean enough ." 5.8 "58% thought thecleanliness of the hotel was average ." -
4.6 "Vibe wasn't good."
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4.1 "Rooms are not good."2.6 "74%
complained about the bathroom ." 4.5 "55% didn't like theuncomfortable beds ." 1.8 "82% thought they werepoorly maintained ." 2.6 "74% said thebathroom was dirty ." -
3.3 "Not very comfortable."4.5 "55% didn't like the
uncomfortable beds ." 2.3 "77% thought it wastoo noisy ." -
2.0 "Disappointing internet connection."1.6 "84% said the
wifi quality was bad ."
Overall Rating
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8.7 "Food is delicious."
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8.3 "Location is great."10.0 "
Good access to the airport , said 100%." -
8.0 "Great service."8.7 "87% found the
staff to be very friendly ." 8.5 "85% werehappy with the shuttle service ." 7.1 "71% said thereception staff was great ." -
6.8 "Average value."
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5.2 "Average cleanliness."5.3 "Only 53% said
rooms were clean enough ." -
4.3 "Bad amenities."4.0 "60% thought the
building wasn't nice ." -
4.0 "Rooms are not good."2.0 "80% thought they were
poorly maintained ." 4.0 "60% didn't like theuncomfortable beds ." 0.9 "Air conditioning was criticized by 91%." 2.3 "77%complained about the bathroom ." 2.7 "73% saidrooms were small ." -
3.2 "Quite uncomfortable."4.0 "60% didn't like the
uncomfortable beds ." 2.6 "74% thought it wastoo noisy ." 0.9 "Air conditioning was criticized by 91%." 2.7 "73% saidrooms were small ." -
2.0 "Disappointing internet connection."1.5 "85% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Staff is great. Location is convenient to SFO airport. Can be noisy, especially on lower floors next to parking. Patience is needed with the shuttle because there is a lot of road construction around the hotel.
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6.5review from
Friendly staff. Internet was horrible. It kept cutting out so you didn't know if you were connected on your phone. On your laptop, it took forever of you were connected but usually you became disconnected. Room wasn't cleaned one day.
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4.2review from
The hotel was very run down. Paint chipping, weird smells, stains on the sheets and bed covers, stains in the tub. It certainly was not like the pictures. And as a single girl staying by herself, it didn't feel safe. There was activity all night long and at one point there were people arguing outside my door. I thought I was getting a good deal, but I definitely over paid for what I got.
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6.0review from
forgot shampoo, none in the room, average room.
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10.0review from
I liked the location, the room itself and best of all the shower water pressure. Yes, the water pressure. Cleanliness was good. Will stay again.
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3.7review from
I didn't like the fact that it was like a Motel with the doors and windows are to the walk way, We couldn't open the drape for some light. That should have been advertised in the ads. Also the air condition was not working well and the plugs to the blow dryer in the bathroom was not working either. And for the price I paid was not worth it at all
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4.2review from
Bathrooms horrible setup. No counter space. Tv not situated in a comfortable position. Walls are paper thin. You hear everything.
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5.1review from
Location safe and easy access. Super nice front desk staff. The uncleanliness of facilities and parking lot mess. Seemed like some renovation or construction was occurring and they had a dumpster in lot, but stuff thrown all around it and in some parking spots.
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4.2review from
Easy access to 101N. Nice walking path, takes you to the lagoon and around to the Bay Trash - Cigarette butts in the same place for days. Empty pack laying is stairwell for entire stay. Room staff forgot to leave soap and shampoo after cleaning room. When asking for other places to eat than the hotel restaurant, front staff pointed to the hotel restaurant. Had to ask a second time for other places to eat other than the hotel. Walls are paper thin, was woken up on several occasions by other guests slamming their door or heavy walking across the floors.
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6.8review from
The staff were friendly & very helpful. Resturant was decent (nothing fancy) food. Great hot water! Rooms had been redone, but just a place to sleep. Room smelled a bit like a gym, had a problem with deadbolt lock that staff came quickly & fixed twice because I couldn't leave.
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3.4review from
Clean, cheap Unfriendly staff. Homeless people rummaging in garbage outside my room, suspicious looking characters in parking lots. I did not feel safe as a single female staying here.
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10.0review from
The staff was very helpful and friendly. I had quite a few large bags and boxes, as I am in the transition of moving, and the associate was more than happy to assist me to my room after checking me in.
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2.5review from
Single women should not stay here. Low end. Did not feel safe. Smoking on decks by rooms. Claims to be non smoking. Needed safe in room for doc"s not working. Beer bottles broken in parking lot. New rule pay to park $10. Per night...
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4.8review from
Location for business Door was broken. Understaffed. Trash was not removed during first night. Accidentally charged when already prepaid. Still waiting for refund after speaking to red roof inn admitting the mistake.
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5.4review from
Location. A bit small. We I reserved a room with double beds. The beds felt a bit worn out with no support. No light in the vanity.
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4.0review from
Low price The pipes in the wall are so old, you risk sleep deprivation by staying here. I "slept" here for 3 nights and never got a full night's rest. The pipes in my room rumbled loud enough to keep me (heavy sleeper) awake. They admitted they needed to tear out the old noisy pipes but only mentioned they knew it was an ongoing problem after 3 days of complaining. The Manager Jeff was unresponsive and very rude over the phone. Don't stay here unless you like sleeping with ear plugs with sporadic rumbling walls in the background.
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8.5review from
Close to airport. Clean reasonably priced rooms. Friendly and helpful staff. Room was a little small but fine for 1 night.
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9.0review from
AC was cool and quiet. You'd be surprised how much AC helps even in San Fran. no free bfast.
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5.6review from
Location. Close to the airport and San Francisco. Room was clean I booked a "Bayview Room"-Kingsize (some extra bucks). When I checked in I was offered a double on 3rd floor (hotel has 5 floors). I complained and the front staff man explained to me that I may choose between 3rd floor double or 1st floor!! kingsize. In his opinion "Bayview" is a view at the lagoon from 1st floor. I complained again but these were the only rooms left. So I accepted 3rd floor. I walked up to 5th floor. From there you have a really nice view of San Francisco bay. Thats really bad costumer politics. I will not stay there again!
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8.0review from
location check in separate from rooms
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6.6review from
Location Pool was closed so the price for the room was very over priced. I only picked that hotel because it had a out door heated pool but when I showed up they said it was closed to save money
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8.0review from
Staff is great. Location is convenient to SFO airport. Can be noisy, especially on lower floors next to parking. Patience is needed with the shuttle because there is a lot of road construction around the hotel.
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10.0review from
I liked the location, the room itself and best of all the shower water pressure. Yes, the water pressure. Cleanliness was good. Will stay again.
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10.0review from
The staff was very helpful and friendly. I had quite a few large bags and boxes, as I am in the transition of moving, and the associate was more than happy to assist me to my room after checking me in.
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8.5review from
Close to airport. Clean reasonably priced rooms. Friendly and helpful staff. Room was a little small but fine for 1 night.
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9.0review from
AC was cool and quiet. You'd be surprised how much AC helps even in San Fran. no free bfast.
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8.0review from
location check in separate from rooms
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6.8review from
The staff were friendly & very helpful. Resturant was decent (nothing fancy) food. Great hot water! Rooms had been redone, but just a place to sleep. Room smelled a bit like a gym, had a problem with deadbolt lock that staff came quickly & fixed twice because I couldn't leave.
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6.6review from
Location Pool was closed so the price for the room was very over priced. I only picked that hotel because it had a out door heated pool but when I showed up they said it was closed to save money
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6.5review from
Friendly staff. Internet was horrible. It kept cutting out so you didn't know if you were connected on your phone. On your laptop, it took forever of you were connected but usually you became disconnected. Room wasn't cleaned one day.
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4.2review from
The hotel was very run down. Paint chipping, weird smells, stains on the sheets and bed covers, stains in the tub. It certainly was not like the pictures. And as a single girl staying by herself, it didn't feel safe. There was activity all night long and at one point there were people arguing outside my door. I thought I was getting a good deal, but I definitely over paid for what I got.
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6.0review from
forgot shampoo, none in the room, average room.
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3.7review from
I didn't like the fact that it was like a Motel with the doors and windows are to the walk way, We couldn't open the drape for some light. That should have been advertised in the ads. Also the air condition was not working well and the plugs to the blow dryer in the bathroom was not working either. And for the price I paid was not worth it at all
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4.2review from
Bathrooms horrible setup. No counter space. Tv not situated in a comfortable position. Walls are paper thin. You hear everything.
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5.1review from
Location safe and easy access. Super nice front desk staff. The uncleanliness of facilities and parking lot mess. Seemed like some renovation or construction was occurring and they had a dumpster in lot, but stuff thrown all around it and in some parking spots.
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4.2review from
Easy access to 101N. Nice walking path, takes you to the lagoon and around to the Bay Trash - Cigarette butts in the same place for days. Empty pack laying is stairwell for entire stay. Room staff forgot to leave soap and shampoo after cleaning room. When asking for other places to eat than the hotel restaurant, front staff pointed to the hotel restaurant. Had to ask a second time for other places to eat other than the hotel. Walls are paper thin, was woken up on several occasions by other guests slamming their door or heavy walking across the floors.
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3.4review from
Clean, cheap Unfriendly staff. Homeless people rummaging in garbage outside my room, suspicious looking characters in parking lots. I did not feel safe as a single female staying here.
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2.5review from
Single women should not stay here. Low end. Did not feel safe. Smoking on decks by rooms. Claims to be non smoking. Needed safe in room for doc"s not working. Beer bottles broken in parking lot. New rule pay to park $10. Per night...
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4.8review from
Location for business Door was broken. Understaffed. Trash was not removed during first night. Accidentally charged when already prepaid. Still waiting for refund after speaking to red roof inn admitting the mistake.
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5.4review from
Location. A bit small. We I reserved a room with double beds. The beds felt a bit worn out with no support. No light in the vanity.
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4.0review from
Low price The pipes in the wall are so old, you risk sleep deprivation by staying here. I "slept" here for 3 nights and never got a full night's rest. The pipes in my room rumbled loud enough to keep me (heavy sleeper) awake. They admitted they needed to tear out the old noisy pipes but only mentioned they knew it was an ongoing problem after 3 days of complaining. The Manager Jeff was unresponsive and very rude over the phone. Don't stay here unless you like sleeping with ear plugs with sporadic rumbling walls in the background.
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5.6review from
Location. Close to the airport and San Francisco. Room was clean I booked a "Bayview Room"-Kingsize (some extra bucks). When I checked in I was offered a double on 3rd floor (hotel has 5 floors). I complained and the front staff man explained to me that I may choose between 3rd floor double or 1st floor!! kingsize. In his opinion "Bayview" is a view at the lagoon from 1st floor. I complained again but these were the only rooms left. So I accepted 3rd floor. I walked up to 5th floor. From there you have a really nice view of San Francisco bay. Thats really bad costumer politics. I will not stay there again!
