Great Bed experience. I did not.mind being far from San Francisco since we had rented a car.
There was a used towel in our room when we checked.
It was very nice, location felt safe. Staff was friendly. Pillows and blanket were goose down, very comfy.
$25 parking. You run into expensive parking so much in downtown San Francisco that it would have been nice to have lower or none there. The lounge staff, while friendly, seemed to need more staffing. It took a while to be greeted or get our bill. There was no fan in the bathroom so while showering it got very hot fast. They had to add on a hold for an extra $100 on my debit card, just because it was a debit. It's refundable but it has yet to be removed from my bank statement.
They could not accommodate my room and needs since booking.com made multiple mistakes in my order. For my inconvinance nothing special was offered or any type of discounts.
Love the convenience and ease for travelers. The pool- though small for serious workout, hot tub, and work out room is great.
The staff was amazing. Some of the best customer service I have seen in a long time. They had fruit and candy out and everyone smiled and was helpful. It was wonderful.
Close to airport for short shuttle to airport in the morning
The only negative is that the bellman insisted we take the 3:30am shuttle for a 5:45am flight b/c of how busy the airport would be at that time. We got to the airport a good 45 minutes before it even opened!! We could've taken the 4:00 and gotten another 30 minutes sleep.
problem with room key. Reception could have handled complaint better.Other staff friendly and extremely helpfull.
The proximity to the San Francisco Airport was really important. It was easy to hold business meetings here.
The location and the value were excellent.
Nice jacuzzi, good location- I think it is the only airport hotel directly on the water.
The reservationist at the desk was rather casual when we asked if our room had a view. When asked if we could have a room with a view, he basically told us we were nuts. they were too full. a little more professionalism would have been nice.