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The staff was very friendly. The room was big and well kept.
My sister and I enjoyed the suite! Plenty of room and the kitchen added an extra plus.
The staff was amazingly friendly--from the front desk to the breakfast crew to the room maintenance staff. Also, the location gave great access to major highways as well as Middlesex Turnpike (to get to the Alewife T station). It would be nice if they could refinish the metal in the elevator cabs. The rest of the interior decorations were fun and creative, but then you get into elevators that look abused and it took away from the overall effect.
The property is in need of some TLC or attention. I have stayed with Sonesta before but would not stay again if this was first experience with them. Bathroom had hair on the edge of tub and in the corner of bathroom - not reassuring that room was clean. The door to the bathroom didn't close all the way because the door frame was warped. Some very strong fragrance - perhaps room deodorized was so overbearing you could taste it. Dirty knives in the silverware drawer. Front desk didn't ask how the stay was or I might have shared this with them. Very disappointing stay
The hotel offers large suites with friendly and green surroundings. As European, I don't like the fact that all breakfeast dishes are plastic and to be trashed (knowing that this is still common in the US...)
The breakfast was wonderful! The room was very cozy and the bed was comfortable. Good lighting in the bathroom and good water pressure. The old blower/heater unit on the floor,against the wall. Feels very 1970s!
Room was clean and well maintained. Some breakfast items were above expectations while others were below expectations (is it possible to water down scrambled eggs...seemed like it). Too few staff speak or understand english. Advertised items (grab and go breakfast) did not exist, and given a run -around when I asked about it (last person in the chain said "no!"). Overflowing trash can in front of the hotel is an eyesore and sanitary issue.
Danielle and Heather at the front desk were very helpful and friendly. Overall the staff seemed very nice. I would go back.
The hotel was very good value,convenient to access,the staff was fiorst class and we enjoyed our stay. not applicable
The shuttle drivers were extraordinarily friendly! Alfred mentioned that we were near Lexington and took me to all of the sights. He and the other drivers definitely helped to make my weekend stay awesome! The room itself was wonderful and very comforting to come home to each night! 5/5 would recommend.
Our room at this property had a serious ventilation problem which they acknowledged but made no effort to mitigate. The heavy odor of cooking bacon woke us each morning at 5am and did not immediately dissipate rather lingered in the room and hallways. The odor was strong and very offensive.
The staff was very nice,we felt very velcome and it was nice to have the scuttle driving os to the mall .
This hotel is so well maintained and spotlessly clean. Even though it's not a 5 star hotel it's large enough that it's well staffed all the time. Even when we had our "do not disturb" sign out in the morning our room was quickly cleaned when we were out in the afternoon. We were in town to visit our son and hotel staff were very helpful in accommodating our 2 young (age 3 & 6) granddaughters when they came to stay with us a couple of nights. Also the hotel was full of HS Soccer teams in town for a tourney and the hotel strictly enforced "quiet hours". I was very pleased with that! Also loved that the coffee maker is a Keurig. They don't furnish many pods and they were not my favorite brand, but there's a grocery very close to the hotel so we bought a box of our favorite brand and also a small carton of half and half and kept it in the fridge. We really liked having a fridge and a microwave in the room. We have special diet needs so we actually made our own breakfast in the room. Was fun to make popcorn for the kiddos and watch a movie with them before bedtime too! The hotel is so close to shopping! Burlington Mall is very nice. The indoor pool is large which is good but the maintenance staff does not understand that it's an INDOOR pool! When maintaining an outdoor pool the wind and sun deplete chemicals, therefore a lesser quantity of chemicals are needed indoors. Some people may believe that more chemicals = safer sanitation, but that's not true. I've been responsible for maintaining a pool and too much is just too much. Even with an outdoor pool if there is too much chlorine in the water you use large fans to lower the concentration (yes- wind, even from fans, removes chemicals from the water). The water was cloudy (it should be clear if chemicals are used appropriately) and also foamy which means too much fungi control chemical was used, which is very unfealthy. I bought goggles to protect my granddaughter's eyes, but they still had an itchy rash from the water, probably from the fungicide which not really needed very often indoors since direct sun is what causes fungi in a pool. An over chlorinated pool is not dangerous to your health, just unpleasant, but when the water is foamy and cloudy, that's very bad. I really wanted to prop all the doors open and set up some fans!
just a very nice place- everything was wonderful just finding it in the dark, sign by the road would help
a very short visit, great room!
I like the atmosphere and everyone was very nice and it was quite too. I didn't like how small the bathroom was..I felt closed in, also didn't like that my room was next to an elevator.
good quality hotel with excellent services
Nothing good to say. Don't stay here. Myself and two other coworkers all walked into rooms that had not been clean. The staff was non-existent much of the time. The bed was so bad that I had back and neck pains within an hour of laying down. Noise isolation is non-existent as well.
Location - but I saw many other hotels in that area and wished I booked one of those. Hated everything about this extended stay: bedsheets were dirty- towels smelled weird- mold in bathroom corners- carpet had many stains- drawers were dirty with food crumbs and stains- a/c would shut down after 76 degrees- TV had very few channels- no ice machine- free wifi was a joke- the receptionist talked like a automated telemachine- and if you need new towels you have to bring down the old ones to the reception. I will never stay at ESA ever again.