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The room was freezing during the night and no extra blankets!
Clean and well located for my needs.
Just excellent value. The fact that a very good continental breakfast was included made life so much easier for us as we needed a prompt start to the day.
Specified non smoking room . Given smoking room that stank.
Much quieter this time, had pieceful night, not rushed in morning to vacate room Heating gauge seemed to be broken could not turn down the heat.in my room
Helpfulness of the staff. Comfortable room Nothing
Price. Would have liked more choice at the breakfast!
The modern looking and clean rooms and facilities on offer.
The introduction of hot food at breakfast and the variety of breakfast items The small space allocated to obtain your breakfast. Very crowded. Not well planned out for volume clients
It was very clean. Nice shower in room, and the bed was lovely and comfy There was nothing to dislike . It would be a good idea though to have a selection of sandwichs or light bites, and tea, coffee available for evening. As we had to go to macdonalds to eat and my husband does not like that food.
Overall the hotel was ok, but 2days after my stay I received an £80.00 parking fine and at my cost to a premium rate line I managed to clear this up! As an individual who regularly needs to stay at your establishments through my company business I suggest you find a way to resolve these issues. So as you can imagine I was far from pleased.
Clean and quick check Fire alarm going off at 3 am which ruined my nights sleep, caused by "very sensitive smoke detectors" triggered by receptionist kettle.
Room clean, spacious & quiet which is what I needed! Swift checkin at 2pm. The score of fair for the room, was purely due to a little bit of a drainage smell in the bathroom, bath tub tiny although I managed! No digital tv channels only 1-5.
Friendly greeting at reception on arrival. Dirty toilet in bathroom.
Nice big rooms - all the basics Shower gel run out on one night
Helpful staff, clean room Old tv with only analogue channels
It was comfortable and efficient. The staff were pleasant and the price was just about acceptable
Waking up and going home
Staff were friendly enough.Comfortable bed. Good shower. Location was handy. Only place with rooms at the time. We paid £15 for two breakfast's but the receptionist forgot to give us a token so we had to pay £21 for a full english and continental (rip off!!) but was only refunded the £15. Only one set of towels and two coffee sachets for two people. No freeview channels and no phone in room to call reception. If you just need a room for one night it's ideal, just avoid eating on the services.
We have stayed at the Roman Way on a number of occasions. On our last visit we were disappointed in the standards, this was just after the hotel had been taken over. However on this occasion we felt there had been a lot of improvements in cleanliness and comfort.
Convenient location. Accommodating staff. Comfortable room, although I understand a refurbishment is imminent.Breakfasts were very good and cheerfully served!
Staff and convenience. The room needed updating and decorating.
cleanliness. The window can't be closed. During the night, I eared wind, noise of moving windows, and lorries in front of my room at 6:00 the morning; Only 5 poor TV channel including 2 bad quality of reception. Never there in the future ! For 55 pounds a night, without breakfast !
It didnt seem very professional, there was an air of not careing.
Good location, staff helpful, rooms were clean and although functions were on in the hotel there was no disturbance/noise in the room. The hotel was excellent and did not deserve adverse comments.
the room wasn't cleaned properly, empty toilet roll under the sink and what looked like mouthwash all over the sink and shelf. i didn't like the fact that the towels were just thrown on the chair in bedroom and that we had to hunt for the pillows for the bed which were found in the wardrobe. the hairdryer became too hot to hold after only a couple of minutes use and the temperature on the shower couldn't be decreased so i had to resort to having a bath. the shower i did report to the reception staff when we left.
The staff were helpful and friendly. Location was good. Decor was nice. The shower was permanently on scalding and it was impossible to actually get under the shower at all. General smell of smoke in the common areas was unpleasant.
Great atmosphere, beautiful interior especially reception and bar area. Top marks on value for money.
The room was good and obviously been cleaned very well. Tea/coffee fine, hairdrier/iron etc. good. The standard of breakfast was very poor. I had scrambled eggs and bacon on bread. Bacon under cooked, scrambled egg over cooked and tasteless. Toast poor quality bread and soggy. Definately not worth £10. I sent most of it back.Did not reflect the rest of the hotel.
I loved the location of the hotel. I didn't liked that receptionist was not avaiable at the check out at 6 am inspite of my announcement the day before. I nearly caught the plane in time.
Receptionist staff very good responded positively to matters raised, parking and location ideal for my programme Evening meal very basic and on reflection just about average quality, breakfast similarly tired,the furniture/bed in particular needs replacement
Ideally situated in the centre of Lichfield.
Service. Central location. The food was overcooked and dried up through being in display all evening. Probably good at the start but when I ate at 2045 it was awful.
not much The food was very average
The location of the hotel gave good access to an excellent town for shopping. The restaurant food was of a good standard. The labyrinth of corridors to reach room and the size of the bedroom.
Overall the hotel was basic but comfortable. The rooms were small but OK for short stays. Location good and next to excellent resturants. However our room was very noisy until the early hours of the morning and we found a sharp metal spring sticking up out of the matress where the two single beds joined to act as a double bed. We did report this when checking out. We had lunch at the hotel and the resturants was cramped, tables small but reasonable food.
location the bed was uncomfortable and we asked for a cathedral view which we did not get
Super,efficient friendly staff in all areas. Restaurant excellent-Breakfast and Carvery both excellent.
crisp whit sheets, comfy bed Poor sound proofing
The Breakfast service on the day I stayed was attrocious! All the breakfast plates were still left on the tables. There were only 6 people in the restaurant, but the people following myself didnt have a prepared table to sit at. I have also stayed at this hotel before when the service has been impecable
Comfortable bed in a decent size room. The thing that impressed most was the young lads serving evening meals in the bar were happy smiling and had a little chat unlike some of their age today. Well done to them. The large key fobs were noisy when locking or unlocking the room doors.
The hotel staff are amazingly friendly and helpful! Arrived at hotel on the Friday night and was attending a party at the local golf course when I asked the gentleman behind reception if there was a local taxi service he kindly offered to give me a lift himself in his own car! When checking out the next morning I was met by the hotel staff with great help and a great warm friendly smile! Was fab to have staff who would go beyond the line of duty. Unfortunately the tv didn't work for some reason I think properly the aerial connection!
The large comfatable bedrooms and the very helpful staff, nothing was too much trouble.Also liked the bar/ dining room very relaxed and friendly.
I was really impressed, as a lone business traveller, at the warm welcome, helpfulness of staff (even offered to get a bucket of luke warm water to assist in defrosting my car windscreen) and the food was wonderful - I would not hesitate to recommend. When coming up the country lane in the dark a bigger Hotel Car Park sign is needed.
good polite service
Staff took on board our comments regarding the drawback of our room and promisede to sort it out, as wee arrived late e=in the evening it wqas too late for us to change rooms. Ther wqas a wedding celebration being held there, but we did not have any noise interferenece whatsoever. Have used hotel before and still will - but will check bed first when arrive !! Unfortunately the bed in room 5 we had was higher at the foot end than the head end, and my wife did not sleep at all well.Reported to staff on leaving the hotel.
Lack of staff on reception, quality of room was not what was expected for the price paid
Good restaurant which was very good value. Appreciated secure parking. Pleasant service. On our journey to Glasgow we stayed at another hotel in Kendal for nearly twice the rate and half the value!
Helpfulness and friendlyness of the staff not applicable
comfy room, excellent food and friendly staff nothing!!
The staff where really miserable, couldn't even be bothered to say hello when we arrive or goodbye when we left, we felt we where a bit of an inconvience. The breakfast waitress had the same attitude.
The breakfast was very good. It finished a bit too early for a Sunday morning though. There was a strange brown sludge around the base of the toilet handle in our room (I think we were in room 2).
Friendly, obliging staff. Despite being on the A5, the hotel is restful and surrounded by rural views, and wild-life right outside your window, (from mine I saw pheasant, rabbits, and watched a mole scuttling along, only to be swooped upon by a kestrel. A great place to get the city out of your hair.) If only breakfast was served a little longer. Say, 07;15 to 09:00 rather than 08:30. As I was staying for leisure purposes, I wasn't too keen on having to set my alarm, only to find the fried egg yolks have gone hard as I stroll in at 08:29. (my own fault. The breakfast was otherwise perfect.)
The breakfast! Help yourself and nothing was too much trouble, thank you Norma for the extra tea/coffee/milk. The fact that we as a party, had to use the bar, which guests at a wedding were using, as opposed to having a single member of staff running the other bar in the main reception for the use of non wedding guests.
The staff at the hotel are very friendly and helpful, nothing is too much trouble for them, Sky sports in the rooms was helpful and the breakfast was excellent. the rooms are very clean and comfortable. definately a place I would reccomend to stay at.
Stayed overnight for a wedding in the area, staff were very helpfull and nothing was too much trouble.
The staff were welcoming and extremely helpful. The generous first free drinks were a charming gesture and we were made to feel very comfortable. It made our visit to Lichfield really memorable There was nothing we did not like
it is a good hotel with great staff no food served in the day (saturday)
Very friendly and accomodating staff. Comfortable room. Very close to Cathedral and shops. Ample parking. As I had elderly parents with me they found it a little difficult without a lift. Also someone had been smoking in their room even though it was a non smoking room. A small fridge in the rooms would have been handy.
Clean, polite, straightforward Slow service
Very pleasant staff, willing to help in any way they could. Very nice quiet room with all that we needed. As a 3 * bed & breakfast hotel is was excellent. We are old and would have liked a lift but the staff were very good and carried our case up and down for us. The only thing we would comment on was although the actual cooking for the evening meals was very good (no complaints about the chef) the choice and presentation of the food was not up to the standard of a 3* hotel. We felt it was pub food. We expected better. Other than that we have no complaints
staff friendly TV very small and old
Service was friendly and we thoroughly enjoyed out stay there. It was particularly convenient for discovering Lichfield and its attractions. Nothing we didn't like
the breakfast was awesome the rooms were a bit shabby ( this was after 3 rooms changes) but the receptionist did sort the issue out
No noise, parking breakfast facilities lack of adiquate tea & coffee etc
Convenient restuarant adjacent with good food at reasonable prices. Very convenient to the location I was visiting on business. Great breakfasts ! The "hospitality tray" was a bit meagre.
Restraunt closed no evening meal no breakfast.noise from building work woke me up early
The bed a bathroom were to an exellent standard. Limited supply of tea bags and milk cartons.
The bathroom was good but there was something wrong with the floor very uneven about it for a disabled bathroom
Nice friendly staff, late check in no problem and excelent breakfast.
Room was very comfortable, once I found out to book it at Premier Inn on line not looking for hotels it was fine. Could have been vacuumed properly as there were nail clippings on the carpet.
Very convenient location, helpful staff, reliable standard of accommodation. The claim about offer of room for £29.00 is a bit confusing -
Room clean & tidy with tea/coffee etc. Staff booking in pleasant & professional. Morning - grab & go breakfast. No cups so I grabbed a croissant, but did not have a drink & still paid full price!
the size of the room, helpfullness of staff and closeness of restaurant Very nosiy late at night was woken up several times
the hotel was close to our reason for visiting the area war memorial . the hotel staff were very friendly and nothing was a problem restuarant - breakfast first morning one member of staff working having to do breakfasts and set up conference rooms.
Cold Hotel, Cold Breakfast.
Constant traffic noise
"Does what it says on the tin." Friendly staff. Taps in bath room. If you soap your hands you cannot turn on dome-type taps, which implies that someone with impaired grip (E.G. arthritis) would always have trouble. I suggest orthopedic (I.E. lever taps).
I liked the price, the space available in the room, easy and well placed car parking with good capacity as well as the friendly staff.
Clean , simple, right on expectations , friendly welcome, good breakfast (very friendly staff for breakfast) None
Clean, Good location, Quiet Limited food menu with too much fat
friendly reception, comfortable room
Staff very friendly and helpful Thin walls!! Could hear noisy guests in the room near ours