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They're very rude and impolite!! kept asking when am I going to leave!. Don't know where to start : I stayed for one night only when I arrived the front desk was so not friendly and she kept blow air she asked my for my bank card and ID to verify the reservation she was very stressful and upset for some reason I felt like someone enforced her to work!! I was about to tell her it's a hotel you need to smile abd chill out dude!!! . Next day started to pack up and asked them for extra half an hour within 15 minutes they sent the house keeper saying that it's time to check out, RUDE!!!! this was my first and last time to go to this hotel.
The complimentary breakfast area. Lobby has construction companies equipment in it and the door to my suite had the rubber hanging off it.
Kitchenette completely unstocked, no maid service
Everything Television channels limited, no bravo or oxygen channel like other extended stays
great location. can cook in the room. they didn't change the sheet on the bed. human hair, foods, small pieces of cookie etc. on the bed. Used extended stay America several times before. This time is the worst.
This guest did not leave comments about this hotel.
Location to the highway. Hotel was quiet and clean
Great location by highway, friendly staff. Bed was full size (not even queen). Would have preferred queen or king.
Closest location One bed
Nothing Yes... The blanket was worn and ripped up the bed was not comfortable the sheets was dirty the room smelled horrible
This guest did not leave comments about this hotel.
Distance to Midway airport was about 10 miles
Location was perfect for my needs. Price was fantabulous too! Bedside lamp didn't work. But, I had a back light, so, all was good!
Very clean, Good staff , nicely put together rooms. Great time.
I liked the location just outside of Chicago but still close to many attractions without. Breakfast bar was wonderful, neat,clean, and very well organized. I like the check in and check out times. The rooms were very clean and perfect for our weekend trip. Plus free parking is always nice. Couple things. As I checked us in (5/21 around 7pm) the girl said she needed a card on file for any damage or what not. Understandable. But what she didn't tell me is that she was charging my card $20. (Standard I know) but she didn't even tell. Had no intention of telling me. I only knew because of my mobile banking informing me she took money. When I asked her she goes oh ha ya. I guess I should of told you I was charging your card. You think? That's theft. Not happy about that one bit. Next. Every best western I have stayed at all have the high pitched water whistling sound. So when people shower it's loud and only half the water makes it into the shower head. The rest spills all down the wall. The toliet would flush then take 20+ minutes to fill up again. Really loud and annoying. But like I said you get what you pay for. Great cheap hotel for a Chicago visit. But you get what you pay for.
Didn't stay at hotel. Cancelled reservation with best western. Piceline wouldn't cancel. Made reservation thinking BW was pet friendly. They were not. That's my problem.
Reasonable price. Acceptable breakfast. Would stay there again. I don't stay in hotels enough to answer some of the questions above. For several questions I would have answered no-opinion. Bathroom door didn't latch; staff repaired it while we were out. Dresser drawer is on the verge of breaking; we didn't use the dresser.
Staff was excellent! From check in to checkout.
Our room was comfortable and it smelled good! Breakfast is big and good. Staff was very nice. There were a couple amenities advertised that were not actually available. There is not a hot tub. It turned out to be kind of a party hotel so it was load and smelly in the hallway.
Stayed for the grand opening weekend. Staff was friendly, breakfast was good. Beautiful lobby and courtyard. The price was excellent and was the first to enjoy the room. Located next to shopping outlet. Would definitely stay again for my next Chicago visit.
The amenities were excellent. Wonderful free breakfast, great coffee, indoor pool, awesome commons areas to have guests over, beautiful courtyard. Big room with porch. We almost cancelled due to other bad reviews but we're very happy with our room and the hotel in general. The staff was very nice and although we did have an issue with the AC, they got it right ASAP and everything went well. WILL stay again when visiting family in the area.. Nice place to have people come meet u at to visit.
Price. Lots of stuff for the price -clean rm, pool, breakfast, workout rm. But just know that all that stuff is at the very basic level, not fancy by any means. Good for a family on a budget - which seem to be the majority of the guests. Overall dated feel. Once was nice, but feels weathered as of today. Tub didn't drain well. Loud ac unit in room. Cleaning product smell in halls and around lobby entrance. Staff does a good job if trying to keep it in good form.
Room was musty and damp. Not very clean. Breakfast was pretty mediocre and coffee was awful.
The room was spacious. The breakfast was pretty good. The happy hour was OK. Lots of family with kids. Occasionally it would get a little load night. Needs more parking. The workout room was one bike, one ellipitcal, and one treadmill.
Check in was friendly. We booked at Chicago Club Inn because it advertised a bar. Once we got there, no bar. The place needed vacuumed really bad.
The entire stay was exactly as expected, clean spacious room, wonderful room service and plenty of parking. The only problem was the empty vending machines but they sold beverages at the front desk.
Close to midway airport. Little bit noisy.
Nice work out facility, nice pool area, Hotel was very nice. Had dinner and breakfast in Dempsy's, which was very good.
The day and night clerks at the front desk were both helpful, efficient and friendly.
I have stayed at this hotel many times on business. It has excellent rooms and amenities within the rooms - refrigerator, microwave, DVD player, etc. It is luxurious for the price and the best Best Western I have stayed at. It is a great relatively inexpensive place to stay near Oak Brook IL This hotel has half-basement rooms (which I had on this stay). While the room was huge, it did not have a chair or love seat. The desk chair was not adjustable nor was it comfortable.
Clean. Recently renovated. Kind staff. Tiny/hot workout room. Good internet/downloaded a lot of work files easily. No pool. Windows open to exterior/fresh air. Continuous fan is an option on heating/ac unit.
Close to the airport. Easy bus pick up to the airport. Nice breakfast.
Very clean, great breakfast, very friendly atmosphere and staff no
The service staff was excellent, they were always there if we needed anything and were very frinedly and attentive. We had some issues at check in and the counter staff were helpful and attentive. The room was very small but overall our stay wasn't too bad. The breakfast buffet was well stocked and the menu changed daily. Our room was supposed to be a study. What they did was manage to stuff a desk and sofa bed into a regular sized room along with the king bed. When we opened the sofa bed we had less than a foot between the bed and foot of the sofa bed. This made for very crowded living conditions for our family. We had really expected a larger room for the money we paid. With other choices in the same parking lot, we would have stayed elsewhere had we known in advance. Fortunately, all we did was sleep and shower in our room. I have stayed at other Hampton Inns and this was the first time this has happened.
the people were friendly the toilet made strang noises- not flushing but like water was running through it
The December 28, 2015 rain/ice storm delayed our trip home from Jamaica. Hampton Inn had the best rate for a very last minute reservation. They accommodated the eight of us with ease. They made us feel welcome after an unfortunate travel delay. The rooms are large and clean. Breakfast is wonderful. Would definitely go back even without an unexpected delay. Thanks guys!
The $10/day parking and easy pick-up and drop-off to and from Midway Airport. Closeness to airport and 24/7 bus service. Nice start to our day with a hot breakfast.
The room was nice, quiet and clean. It is over priced. We had to pay and additional $17 for parking overnight in an unsecured parking lot. Needless to say there are no views since it is close to MDW airport, which is why I think it is so overpriced. There was no bottled water in the room. Typically, most hotels provide 1 or 2 complementary bottled waters. I had to call the front desk three times to verify the check out time and kept getting placed on hold.
Efficient front desk--handled all my request quickly. Found closest Doc In the box for me.
Good price for the room. They have a free continental breakfast. The room was clean and comfortable with nice furnishings and HBO. There is an airport shuttle, which I recommend because... They charge ALL hotel guests $17 daily to park a car. They should only charge people who park and fly. The location is near railroad tracks. The noise is not obnoxious, but noticeable.
Had to pay for parking when the area is not luxery or in an area that most hotels would ask their guest to pay for parking. My son was in a room that was still being renovated. There was no toilet just the sink and shower. Parking was $17 thats ridiculous.....
Absolutely nothing. Refund and formal complaint filed. Normally I don't leave reviews but on this one I had to. Made reservation for parents and nephew in town and first the rooms look nothing like the pictures so don't get fooled. Not 5 min after I dropped off my parents I got a call to rush back to the hotel. My mother not only was put in a room that had holes in the mattress and was blood stained, but was also bed bugs. I took photos of the war torn mattress and also brought the bugs in a paper towel to the front desk to show them. They moved them to another small room and I asked if we would have the same problem and the desk said we shouldn't but to be sure to check. Not the answer you want to hear so needless to say we then asked for a refund since bed bugs isn't something you want crawling on you and your clothes at night to take home to the little ones. I would highly suggest looking elsewhere to spend the night if you value your health and safety. I called the corporate office and they have filed a formal complaint into the matter. Hope this helps for those of you traveling and saves you the time and headache that myself and my family had to go through.
The room was clean, smelled nice exactly what the pictures showed is what you get. You can hear everything. We had a room by the stairs and it kept us up all night. There were loud drunk people hitting the wall down the stairs, laughing all hours of the night.
The staff was friendly. Good location. Easy to find. Quick access to highway. The first room (had sign 100% smoke free) we were given smelled of stale cigarette smoke. Requested a room change was immediately given another room. Second room smelled better. Bed had hair on the sheets and pillow cases that were not from us.
The room was filthy and smell like Moho... I only stay for an hour
The room smelled like it use to be a smoking room and had a wierd odor to it.
Very convenient to the airport. Staff very friendly and helpful. TGI Friday's right next door, so dinner was covered. My flight out was delayed at the last moment and the front desk let me back into the room after I had checked out -- sweet, Not much around it other than more hotels. Didn't offer any kind of breakfast other than pastries - so you had to travel to find breakfast.
It was close to where I had to work. Room was not very clean, A/C didn't work well, had to change rooms the third day, the continental breakfast was minimal.
Helpful staff No
Beds were comfortable. Free breakfast.
I was hardly ever there, from late night till morning, but the continental breakfast was good, the pool would have been nice if I had time to use it. Ice on every floor would be nice, an ice bucket too.
It smelled funny and it was too far away from the nicer parts of the city.
the hotel was dirty at times, things left on the floors from people that where rude and didn't know how to throw things away. Our bathroom toilet was really gross and there were not enough garbage cans in the rooms.
Only when I told the staff that my phone did work to call the front desk . He didnt seem to be to concerned about it ...
Great price Better fitness area
Excellent service and very nice rooms. I always know I will have a nice night's rest at a Best Western. nope
This hotel met expectations on everything except the level of noise. With this hotel being right next to Midway airport you have to expect some noise. Interestingly the airplanes taking off and landing weren't the issue. I'm not sure if it was construction, a train, or something else but for the entire time we were at the hotel there was a periodic, very loud, metal on metal screeching sound that would last for around 5 to 10 minutes then stop. Definitely made it difficult to sleep.
The staff were so helpful and friendly! The rooms were very clean and spacious.
The staff, and clean modern rooms. Free breakfast was decent. The kingsize suite is very small.
hotel/rooms are clean and roomy. Where do I begin ? I stayed here for New Years while visiting my bf. My stay was great except for one night when I was awoken by yelling and crying by a grown man outside my door arguing with his gf until 3 am. I am not the type to complain, ever, but I just had enough and really needed my sleep. They escorted him out & all was well. Customer service is exceptional here and hotel is beautiful; the only reason I returned a second time. So, I re-booked at the Hyatt for my stay this time around because I felt the previous incident was something out of their hands. This time around I stayed for a total of 3 nights which consisted of my neighbors on both ends screaming and yelling , running up and down my halls until 4:30 am. Not to mention , there was a very strong marijuana smell seeping through my vents. Every time I entered my bathroom, the odor was there. I complained the night before my last stay about the smell to ensure I was not charged for anything & the supervisor advised me the next day they were escorted out. The last day of my check out , I spoke to the manager above Her & asked for a Kate checkout , which I was given. I also advised him of the horrible stay & he responded that they have received no complaints and no one was escorted off the property, and that when he saw me yesterday I looked just fine , like nothing bothered me. All in all, manager was a liar , supervisor was unprofessional, every stay guests are a complete nuisance and you will remain sleepless & staff will not acknowledge your concerns. Also, prices are outrages for location ! I paid almost $600 for 3 nights (this is a discounted price) to smell marijuana for three nights and stay wide awake until my neighbors got tired of running and yelling back and forth . My suggestion, beautiful hotel, staff is friendly but does not really care about your comfort, neighborhood is not nice at all for the price, and hotel is unbelievably noisy.
Great staff. Clean. Gym & pool. Had some problems with televsion "buffering". I stayed here will visiting Chicago...it's a little far from downtown. The surrounding neighborhood isn't that great.
clean, new, helpfool staf price
Amazing and friendly staff Nope!
I like the cleanliness of the room and the professionalism of the staff.
The room was very small for two bed to fit in the same room.
Staff was extremely nice No pool, room smelled musty but except for the older carpet and the dirty bathtub the room seemed clean enough.
It was clean and comfortable i would definitely stay there again
Much nicer than the price would suggest. Clean updated rooms
Service was good. Pretty old interiors right from bath tub to exhaust fans ! Very small breakfast place. 3 families and its full!
The room was clean and comfortable. I didn't like getting all of my stuff unpacked and walking down the block to a store only to find I couldn't get back in my room for about two hours. We were on a girl trip so that completely wiped out our first night. It also didn't help that they told us they knew they were having trouble with the lock but put us in that room anyway. Then they told us it would be twenty minutes for them to get the master key there since a staff member took it home and that ended up being another hour to hour and a half. They gave us a room to wait in but not much you can do since you don't have your stuff. They never offered any compensation for our time only kept telling us thanks for being patient.
Super friendly staff, clean rooms and comfortable beds. Definitely recommending this place to anyone traveling through the Chicago area. This place bumped up Super 8's reputation in my book! Very satisfied.
no one at front desk for check in or check out. had to use phone in lobby to get someone and i had to call multiple times before they would answer. asked for a non smoking room but was given a smoking room until i said my 7 yr old daughter was with me. halls smelled like cigarettes even though i was on a non smoking floor. previous persons hair on bed linens. morning coffee was full of grounds
Low rate and good location for where I needed to be. Nothing fancy, but that is what I paid for.
The price was cheap for a last minute booking. Our room did not have a proper set of towels. When I went to the front desk they were out and said they would bring more towels but never did.
Staff was great Woke up at 2am and saw a bed bug crawl across my pillow
Price, but could have been cheaper considering the smell, looks and other visitors (drugies) Almost everything
The place smelled awful in the bedrooms, an odd lingering smell that was just in the bedrooms as well as outside in the hallways. Amenities we're not as expected either.
Cheap, clean, location was perfect for this trip. No extras other than coffee in the morning which was good. No refrigator or microwave in room but have my own refrigator that we took up to room and plugged in. Staff was pleasant. To be honest we were worried from reading some of the other reviews but no problems during our stay that we were aware of. Some donuts in the morning to go with the coffee would of been nice.
Entire hotel smelled of drugs and smoke, the receptionist was rude and it was dimly lit and filthy. We checked out 5 minutes after seeing the room but still had to pay full price
The staff was very helpful and nice and the housekeeping was great also. Its just the room condidtions did not match the price it should of been lower. The rooms need to be brought up to date even though the rooms were clean. The walls you can start to see they need to be replaced the carpets needs to be replaced the sheets and covers needs to be replaced as they are stained. The furniture needs replacement badly. Even though it is motel 6 for the price they can at least charge less if they are not going to do nothing about the rooms conditions. Lastly if the air is not running the room gets a stinky smell in it.
location value for the money and service for what they have described before came to Motel 6.
The entire hotel and room seemed dirty. Other oddities were no pictures on the wall, no alarm clock, and a TV from the 1990’s. Not up to brand standards in my opinion
After about 3 min I finally was able to get hot water. Staff was rude and not friendly. Sheets had stains and holes in them. Weird smell in the room. Yes this is a motel so I had low expectations but when we're sleeping on stains and holescin the sheets it becomes a bit discomforting. The hallways also smelled like cigarettes/weed
The room is large and clean. The carpet seems a little old though.
I was overcharged and the sheets were dirty. What I paid at motel 6 I paid for the ramada that was exceptionally clean and indoor pool only the Ramada was cheaper