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The friendliness and extreme helpfulness of the staff that we requested a room for 2 and only had one (large) bed. we would have preferred separate beds
I liked the tasteful interior decor and the choice of music in the lobby, staff was very friendly and helpful, rooms were clean and comfortable, breakfast fresh and tasty.
The staff were very helpful and the location very central
The staff were very helpful and welcoming. We had problems with a rental car we had booked but they helped us get it all sorted out.The hotel is in an excellent location and the room and bathroom were both a good size. Good breakfast as well.
Nice old hotel Lack of heating, bare essentialsn no food available.
Location, friendly staff, welcome cocktail, free internet
Helpful reception, Clean comfortable rooms, excellent location, secure parking. Lack of restaurant, but plenty outside. Not organised in time for self serve breakfast.
We got a wonderful room. Very big with a great atmosphere. Free secure parking available. The hotel staff was great! The breakfast could have been better. Otherwise, the hotel was fantastic.
The reception staff is very friendly and professional
The hotel staff has been very nice, they gave us all the information we nedeed.Breakfast was great.We has a great experience! We liked everything.
We arrived late but enjoyed an excellent meal in the restaurant with good attentive service. Thank you
service and food
we loved the ambiance,the relaxing friendly surroundings and the staff
Very comfortable room. No
excellent hotel - in a great location in the middle of town - hotel has character and style and was very comfortable. Very good value for money
the staff, food and location the parking was very difficult - they needed a camera to see if someone was waiting to get in the parking garage!!!
the location in the center of Cuneo Our room, which was described as a suite was old and dusty. It appeared not to have been used for a while. The bathroom was minimal. The showerhead could not be attached so you had to hold it all the time, and there was no shower curtain so you could not shower without flooding the bathroom. Certainly not worth the standing described and the money paid.
Excellent front office help. Special thank you to Evelina for arranging a coat sent from Florence. Fantastic effort.Dining room for dinner was very good, great selection of wines. No.
We choose this hotel because of its location & history. We found the staff--especially Jessica & Stefania, to be extremely helpful & friendly. In fact, everyone there went out of their way to insure the guests were taken care of in the best way possible. the food in the adjoining restaurant was excellent. We really felt well taken care of & everyone was very polite. We would recommend this hotel to anyone.
Location in the historical part of the city - Very kind staff -
Set in a beautiful location, it is such a relaxing environment with friendly, helpful staff. The rooms were clean and pleasant. The service in the restaurant was very slow; we did not mind this but other guests complained. I am unsure whether this was frequent or an isolated incident.
The rooms and hotel grounds were very nice. The hotel food was also very good. A minor thing, but the internet service was slow and somewhat spotty.
Very relaxed atmosphere in superb surrounds. Nothing was too much trouble for the staff yet they did not pester you. Our stay was excellent and would recommend it to everyone. Many steps which some people could find difficult. No
Friendly staff!. They did everthing to get me an internet connction.Due to the snow at the hill my car was parked at a lower lever.De owner of this beautiful Castello took my luggage next morning to my car.This is hospitality!
Nice location, beautiful vieuw from the room and friendly staff
we liked the area and the lovely views we were dissappointed with the breakfast.very limited choice which is more of a problem with children.we didnt think it was very child friendly,more for couples,my 2 daughters were told by a guest at the pool to stop laughing! .i would only recommend hotel to adults
We liked the heated floor in the bathroom. It was a nice big bathroom with marble tiles. There was a lovely view out of the bedroom window. The furnishings were plush and comfortable. The service was a little slow eg no one took our dinner order in the bar, nor was anyone available to seat us in the restaurant or take our order for some time. Only one member of staff was working in the restaurant it seemed as if he also had to cover the bar. The restaurant also had one central light which made for a rather dingy atmosphere and they had donkey on the menu! Little of the hotel literature was in English although the staff spoke English.
The location of the hotel in the square and easy reach of shops bars etc. Never enough pillows in hotel bedrooms always have to ask for more (2 per person)
Excellent English speaking manager. Nothing was to much trouble. He changed our room, carried our cases, Introduced us to Grappa. Breakfast super with a waiter who brought us three different coffees, to teach us what to order in Italian. And valet parking. Next to town centre
Beautifull room, competance of personal, looks great, breakfast ok did not gave us the choice 2 single or double bed.. we got wrong room first instance, so we got in the "mess" of other hotelmembers
Great staff, lacking resturant but plenty in surrounding square, great town a must visit.
The location is as good as one can hope for and all the staff were so friendly and helpful. n/a
Walk around the old town. Walk around the colonades. Walk along the river and around the viaduct. Beautiful lunch at the restaurant recommended by the hotel staff. Wanted to stay extra days to see a show in the old theatre and cycle around the area.
free and fast wire internet connection available in the room
Free WiFi, big TV with hundrets of programs, balcony, big parking, large rooms, air conditioning, nice hotel staff. old carpets
Spacious comfortable modern hotel, good breakfast No english speaking TV channels or coffee making facility in room
staff was first class , the food good,i will return to the cristal hotel
It was very nice to get to borrow a bicycle from the hotel Environment was too dull
As stated above my wife and I throughly enjoyed our stay in the hotel. The staff were very welcoming after a difficult journey because of appalling weather. The hotel has a great ambience enhanced by tasteful decor. Nothing that comes to mind
The staff are professional and make you feel at home immediatly
A great place with an exceptional staff. We always wanted to stay in an agriturisimo but did not want to be isolated. This provides that and is about 800 meters from a wonderful town. The dog and geese that roam the yard add to the stay.
Part of the charm of the hotel is that it's part of a working farm dating back to the town's past in the 1400's as a marquisate, but there's more: its aspect (great views of the mountains), not posh but still elegant public spaces/guest rooms, and an excellent breakfast. The owners are wonderful and welcoming hosts and also helped us with dinner reservations both nights of our stay.
Friendly and helpful staff. Interesting setting in classic Italian farm community.
Fine building tastefully restored to preserve a warm, welcoming atmosphere.
An old farm house surrounded by fields just on the outskirts of the town, which has been converted into a nice,very clean and friendly hotel with few agritourism notes. A very relaxing and hospitable place, if you like this sort of accommodation. There was a nice atmoshpere of old countryside luxury in the breakfast room. And the town is beautiful, small, traditional but not touristy. The hotel is part of a greater complex of old farm house buildings. About half of this complex did not seem to be renovated at all, so you have the feeling that you are staying next to something really old. I found this in some contrast with the luxury impression I got from the photos and descriptions, but personally I was not annoyed.
The staff was very helpful and personal. The hotel villa feeling was very nice and picturesque. Everything was within walking distance from the city center.
Clean bright room overlooking courtyard, fantastic restaurant recommendation and very helpful English speaking manager No
The staff were very efficient and friendly. The air-conditioning in the room was very good, and it was nice to sit on the balcony and look over fields. The hotel is situated in a very quiet area The quality, fittings and design of the whole hotel was of a very high standard, and well maintained with good attention to detail. The car parking was secure. The choice of food at breakfast was excellent. Nothing at all
Clean and properly managed.
Undercover parking was particularly good seeing it was raining heavily. Good wifi, spacious and very clean. location wasn't that central.
The owners were very helpful, the room was well equipped and very clean, the breakfast was good. Free private parking is available either outside or in the underground garage. The hotel is about 25 minutes easy walk from the old town, which is well worth the effort. The underground garage is 'open', i.e. does not have doors or security gates but the hotel is in a very quiet area.
Clean and tidy rooms, good size rooms, staff were helpful for local knowledge. Staff spoke English. Too far from town. No resteraunt
The room I used had the windows direction to other balcony rooms. You need to use the curtains and not having natural light to keep privately.
It isn't the Montecarlo Hotel de Paris, but if you're looking for a clean and quite confortable hotel, this is perfect. A+++++++++++++++++++++++++
Staff were absolutely superb in every way and sending us to a great local restaurant. Secure garage facilities especially for motorcycles and made us very welcome.
We were there for business meetings and we took two rooms: 1) For our purpose, the location was perfect.2) There is a parking in front of the hotel and they also have one in the basement (both free), 3) The thing we liked the most was that they offer free of charge wi-fi connection in each room, which is very rare in Italy. 4) Nice buffet breakfast 5) large and clean rooms. 6) Kind and professional staff. If one really wants to be picky: 1) tv in the room is quite small 2) the room decor is a little outdated (still very clean, so it's just a matter of taste).
warm staff, brand new facilities, easy to reach