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We really liked the location and the price. The Internet does not cover all rooms, outside of that everything was as advertised.
Every aspect of our stay was phenomenal! From the staff to the great accommodations! The rooms, facilities and staff are great!
Went up to Banner Elk to snowboard and absolutely loved this hotel! Very clean, nice staff, affordable and great location
Good value room, free hot breakfast. Breakfast is very good. Close to two ski resorts. Very friendly staff. Rooms are nice. Brand new digital TVs with DVD player. Refrigerator, microwave, and coffee maker in room. Rooms are good size. I've stayed at Best Western, Banner Elk, NC twice in the last month. I have no complaints.
staff was friendly and helpful Good location...free breakfast No elevators... Only one ice machine for the whole complex and it's downstairs and we were on the second floor. Bed was uncomfortable. No fan in bathroom. Hard to find outlet for my CPAP machine.
Need softer pillows
Room was clean and comfortable, but the best thing was the staff. Very friendly ever though we arrived at 1 am. The next morning at breakfast the staff member pointed out everything they had and was very friendly. Made us feel right at home. Next morning at breakfast was the same nice lady. She took our used plates aa soon as we finished with them and walked to all the tables to check on all the people to make sure everyone had everything they needed. Would 100% stay here again because of that nice lady alone. But all the staff was just as nice.
Breakfast was good, the room seemed clean, and the staff was very hospitable. The beds were TERRIBLE, the carpet was threadbare, and the hot water was lacking for showers. The price tag was extremely high and based totally on location. This hotel is in dire need of a remodeling.
Hot tub in the connecting suite room.
Staff was very friendly and accommodating. Room was clean and comfortable. Proximity to both Sugar Mountain and Beech mountain is nice. Mini fridge in the room for drinks. Most importantly, I would gladly stay here again. Ok, so this is a bad that isn't so bad. They were redoing floors and making some other updates to the facilities which was a minor inconvenience but once completed the place will be nicer for the effort. They were close to being finished.
Peace and quiet !
breakfast was the highlight this hotel is old and does not look much like the pictures.siding is all faded, mold on the hall ceiling, drywall is in need of repair, window was broke in our room, fan light fixture in bathroom was without a cover and trim around it was cracked,
The manager was very helpful there was mix up in our days I though we were booked for 3 days was only 2 he took care of it, no
Woman at front desk was friendly and informative, gaves us a nylon backpack with koozies, drinking cups, etc. Rustic look and feel of lobby. Decent wi-fi, comfy king bed, cable tv with HBO. Air conditioner worked well. Flourescent light over vanity did not work properly. It took a warming up period of more than 5 minutes for light to come on. Ceiling fan in lobby was filthy. Continental breakfast was so-so.
Very friendly and helpful staff. Free breakfast and 24/7 coffee. Smokey areas. Peeling wallpaper in hallwasy. Stained ceiling tiles.
Awesome staff. My daughter forgot to grab her laptop when we were leaving and they mailed to our home for her. Very cool folks. Nice hotel. The winding crazy roads to get to it. lol But they cant control the roads!
Location was perfect. Room was adequate. Breakfast excellent. Hallways needed vacuumed. Carpets in rooms need cleaned.
The only thing nice about this hotel is the entrance, they somehow made it smell good. Everything, we requested a non smoking room and the room recked of cigarette of smoke, there were stains everywhere and we were told our room was one of the most up dated. I tell you there was nothing updated about this hotel. Do not recommend this hotel.
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This guest did not leave comments about this hotel.
I enjoyed the experiences with the staff. They were friendly and very helpful. There seemed to be some kind of dirt or black mold on the wall beside the shower.
location is good and they allow pets. Thermostat on heater did not work. Room would get hot then when I turned heat off room would get cold. Bathroom floor was dirty behind door. Tub needed to be scrubbed, and drains were very slow. Hotel reeked with cigarette smoke.
the staff were exceptionally helpful and professional the bathroom was dirty even after requesting it be cleaned a 2nd time and the pool was green
N/A I made the reservations using a company credit card and received a confirmation # but when the guest arrived that I made the reservations for he was told there were no reservations so he left. I WANT TO MAKE SURE MY CREDIT CARD WAS NOT CHARGED!
The motel was fine. It was clean enough and everything worked. I never saw any staff member for two days after I checked in which was fine with me. I like quiet and that was okay. There wasn't anything I didn'ty like.
Affordable price TV set too small and outdated