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Very welcoming staff, were happy to help and give ideas on what to do in the area. The room was a nice size, great size bathroom and everything was clean and tidy. Beds comfortable, nice big towels. Handy having the spar across the road and easy, convenient parking directly opposite hotel entrance. Some people may think the decor etc is ugly and old, but we thought it just gave it a bit of character.
Great shower, ideal location for our visit to Caerleon. Manager was friendly, helopful and informative. Our room was warm, spacious and clean. We had been put off beforehand by guest reviews on the internet but it was too late to cancel our trip. Our experience was much better than expected from the reviews. Some of the comments by other guests were helpful and others were unfair. We found TV reception poor.
Staff polite. Beds clean, room tidy Bad smell coming from the bathroom in the room and worse smell from the toilets in the bar
Comfortable room Floor boards exremely noisy- squeaked under every footstep -weird!
Rooms are very nice and beds are very clean too. Staff is very helpful in guiding and travel planning etc Room is very clean, Bathroom is very clean but there is a kind of bad odour in bathroom.
Pleasant host Totally overpriced and exploited clients during the Ryder Cup
I found the management to be extremely nice and helpfull, and in general a very upbeat and frindly attitude None
Very good hotel, cheap with friendly staff Checking out on Sunday was a bit difficult as we had to wait in reception for someone to get to the desk for about 10 minutes
Hotel was just as described, great value, we rented a triple room which was at the Back of the Pub and was very quiet and spacious
The staff were very friendly and helpful We came down to breakfast at 9.30 and there was little left to eat or drink
friendly staff no cooked breakfast
Accommodating - we arrived at 3.00am and there was no problem
We found the staff to be friendly and helpful. They suggested local places of interest to visit and even gave us tickets (free!!!) to the Millenium Stadium in Cardiff, to watch the Welsh Rugby team training. . . ..It was fabulous!! Couldn't fault anything about our stay. In fact, we will be booking for Easter 2011. Can't wait to go back.
There was nothing to like you should either do it up or knock it down and start again. everything it was an absolute disgrace
Brilliant breakfasts. Very friendly chap running the place. The location wasn't great. If going into Cardiff for the night, make sure you get a taxi driver who knew where he was going to get back! A couple of small let downs about the room but nothing major.
Very friendly & polite & the locals in the hotel/pub were just has nice & hopefully will be coming again next year for the rugby weekend
the room was basic but very comfortable and clean very warm but need to explain the thermostat on the radiator as some people would,nt know how to use it,because when we arrived it was off, lovely hot water, bed very comfortable.liked the idea of help yourself breakfast and plenty to choose from. nothing to say..