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Our apartment was a very nice one, separated from the others with a huge nice private area, equipped with air condition.Big fridge with beg freezer. Air condition did not reach the second room, very used kitchen tools.
It was quite close to the beach, which was not crowded. There were things advertised on the internet site that were not available (i.e. internet was only available 30 minutes away) and the pool hours were extremely limited. The staff seem disoragnized and not particularly interested in helping people with their needs, esepcially when they made a mistake. When there was a mix-up about our reservation and they put us in a facility we did not ask for, they didn't compensate us with the things we needed until we pressured them. We ordered a bungalow and there wasn't one available for us. The small strip of beach cleaned by the hotel is basically clean but the rest of the beach is not cleaned--would have expected more clean beach, based on the advertisement!
Good location for reaching nearby attractions on the peninsula. The walls were incredibly thin. You could overhear conversations and movements in adjacent rooms. Also, the balconies are shared. This infringes on privacy and safety.
It was in the same hotel as the wedding we attended. We found the staff generally less than friendly, although the elderly waiter in the restaurant was extremely helpful. The fitments in the room wre broken (no cover for the strip light in the bathroom), broken ceramic beaker.
This hotel was Great.... a long time ago. Now is like a ghost hotel. You should see the limousine in the garage (dirty and not be used for ages). Poor breakfast. Rooms very dirty (walls, ceiling), Doors almost broken, Swimming pool with broken tiles and water 15 cm lower than its should be. Staff not speaking English (Especially the afternoon receptionist). Stay away from this hotel. its the worst hotel i stayed in Italy. Photos of the hotel are very deceiving.
Location was good. There was a huge wedding celebration taking place on the afternoon and all through the evening and therefore we had no dinner available to us. That was a major disappointment. I thought the front desk staff on check out was less than friendly. She also spoke not a word of English. This is not acceptable in a 4-star hotel catering to foreign tourists.
The location was very good for those who went there to visit padre pio. Very good parking. The bedroom and bathroom were a good size. There was a smell in the room. It might have been the cleaning detergents. But it wasn't that welcoming when one walked into the room. There was not much choice for breakfast.
Reception staff was very helpfull and also the barman was friendly! The Hotel is over rated, the people serving in restaurant were fine with me but very rude with groups of people not speaking italian. (my first language is italian). How can you be a 4 star hotel if nobody in the restaurant speaks spanish neither english? How can they demand people coming from other country to understand their rules if not even a single sign is in different language. Al cameriere che la mattina del 28/10/10 era di servizio a colazione desidero dirgli che quegli "stupidi spagnoli", cortesi per alto, erano la gente che pagava il suo stipendio!!! Ripeto io sono stato trattato bene ma al ristorante ho udito e visto cose nemmeno degne da una bettola!
This hotel was outside the main city center. The hotel staff were fairly polite. The rooms were small and the bathrooms even smaller. Not very comfortable. Too expensive for the quality of rooms/beds.
That the location was very convenient to the Padre Pio Shrine No air conditioning,unhelpful staff,bad room and a broken and dirty infant cot.
it was clean spacious and service was good.the gardens were beautiful and the hotel was so central.a delightful place to stay.
location near important sites
Staff were excellent - I have an allergy to wheat and the hotel was very well prepared providing me with a variety of gluten free food at every meal The restaurant closed quite early - 9pm and the shower in the bathroom was very small
extremely friendly and helpful staff, Good food in the restaurant fantastic views from hotel and rooms. lovely rooms Well worth the drive up the mountain.
Relaxing at the wellness spa , staff were very friendly. You need a car definitely to reach this hotel.
The site of the hotel commands panoramic views of the surrounding terrain. The charming town can easily be reached from the hotel. The bus stop is just outside the hotel. The proximity of the spa is most comvenient for those who wish to relax after traveling. We found the restaurant a little too expensive for the quality of the food.
The rooms were far superior to most european hotels. The restaurant provided a good menu at a fair price. The location. From your web info I thought it would be close to the water, not on top of a steep hill/mountain.
Staff was freindly and accomodating. Spa facilities were not available at the time of my stay.
The location is very good and there is ample parking. The breakfast is traditional Italian continental breakfast. The property needs updates. The room, in particular the bathroom needed to be cleaner.
IT was really quiet, not many guests and the breakfast was poor, room had a musty smell.
The room, balcony, view and overall impression of the hotel was great Only the area. Not the best town to be honest.
The staff was very pleasant and accomodating and the meals very fine.
Very good location going to Padre Pio and I will use your hotel if ever coming back to visit Padre Pio. Only the TV, too small and too far to watch.
Close to the Sanctuario, good garage and elevator, good coffee the receptionist didn't say hallo to us when we first came to the hotel and let as waiting too long.
was very convenient for where i was visiting, shower room very small.
we both enjoyed the fabulous and warm reception from the owners - they were fantastic with local directions , advice on good walks, historical tours and anything you needed to know, the breakfast buffet was superb with all local fresh produce beatifully presented. the optional evening dinner was probably the best italian food we have eaten and at $30 a head very resonable. this is a superb luxury bed and breakfast. no complaints at all and will go again
The owners were wonderful! they made us feel like we were visiting old friends. Dinner was one of te best I have ever had.
An extremely well run and very friendly host - situation surperb No
The hotel manager was very courteous and was nearby in the vicinity of the hotel in case we needed any help. The room was clean. The lady in charge of the hotel was very willing to help in any way she could to make our stay an enjoyable one. If I visit San Giovanni again I would stay at Villa SantaCroche. Nothing was to our dislike.
very quit and the staff very friendly very far from Father Pio church more than 800 meter
The room is fairly new and Daniella was quite helpful in giving information about the events as well as the bus schedule and bus stop location. It is about a walk 10 - 15 uphill walk to the sanctuary and will be tough for older customers. The shower is a bit cramped causing me to bump the handle. Water leaked from the shower into the bathroom floor due to a faulty seal.
It was extremely clean and very friendly. It had the quality of a hotel with the homeliness of a bed and breakfast. Good location close to town centre and Padre Pio centre. Nice balconies outside rooms
Very friendly and obliging owner Daniela who took care of everything from getting us umbrallas to getting breakfast ready for us at 5am. Very near Padre Pio's shrine (about 15 min walk). The parking facitlities in the hotel is rather steep. Hence I parked outside.
Surprisingly very clean and helpful staff at that price. Great breakfast too in a spacious dining room No Internet, now a necessity for every B&B
Excellent service, lovely room, friendly owner, and all round enjoyed the hotel. No complaints.
very clean, great value for money, would definately stay here again too far to walk uphill to padre pio, but taxi was only 7 euros between 4persons.
the room was very clean and I slept very well because was very qiute. The breakfast was good. there was no problem for the parking