After the initial fiasco, the friendliness of the staff Parking is a problem particularly after hours. I was locked in the hotel car park after 1 o'clock
superb views.. cofortable room..excellent food staff could smile a little..
Enjoyed the view The staff were hit and miss some were nice some of the bar staff were just plain rude.
We really liked the decor of the hotel. It is a very modern hotel and the facilities were excellent. Really enjoyed the pool, sauna etc. The meal was fantastic and the staff were very friendly. Will definately be back again!!
Nicr Clean room Booking issue which was resolved
Hotel is well-located, clean, efficient and welcoming. I like the bar area with casual Asian dining. On this occasion, WiFi in room was very very poor.
Location and staff were very nice.
The hotel is conveniently located near the city centre, staff are very friendly and efficient and the facilities first class.
Well presented room - staff friendly on arrival Quality of food in restaraunt at dinner and breakfast not quite of the standard I would expect from the hotel - service in the morning particularly poor - staff seemed more focussed on preparing for some corporate business type event. Reception staff at checkout badly organised - your receptionist clearly couldn't operate the card payment system - my card was rejected twice even though there was nothing wrong with it and I have ended up paying twice - now in dispute to reclaim.
breakfast was excellent
i rang for room service at 4am, as the menu said it was 24hr service, however it took about 3 phone calls to your staff in order to convince him to give me the food, and then i was made come to the bar to collect it
i liked the way the staff were very attentive without being overpowering
Efficiency and courtesy of staff
plenty of space for family, and great privacy in lodge, no noise at night , children loved the pool.
top quality with a laid back feel
Excellent standard of rooms, location and staff...
Good value for money, nice setting
Clean & if you had time to make use of the leisure centre that would be a plus. Massively overpriced - €150 per night & this does not even include breakfast. Never again!
the servce and the guinness was great no towels
Table light was not working, quite dirty behind the bedside table. Lights generally in a very uncomfrotable position, dirty settee, not quite cleaned up after the last guests. Outside the door there was a bloodsoaked shirt for most part of the day.
Excellent quiet and comfortable hotel with good location and good food.
IT was enjoyable
Our visit was very brief but the bed was the most comfortable I think I've ever slept in.
really like the bistro restaurant, tha waiting staff were great it was a big table of us with Kids, They took great care of us and food was fab!!!!!
most comfortable bed ever! Beautiful christmas tree in the lobby
Pleasant staff Good food in bistro Requested one room to be changed as bathroom was not up to standard. Substitute room was complained about by letter to hotel
really love the comfortable beds in the woodlands as this is the second time i stayed there The bedroom could do with a light over the mirror for putting on makeup
Hotel staff are excellent with fantastic attention to detail. Food at wedding reception was lovely, very high quality.
Nice location, close to town. Comfortable and good value for money. Was satisfactory as a 1 night stopover. Hotel is showing too many signs of wear. Needs a major refurbishment. Bedrooms are on the small side. Didn't use leisure facilities so cannot comment on these.
The Staff This Hotel is outdated cold Room had to get a heater, no double glazed windows with catches broken, no hot water when we needed it, Alarm went off at 6am and again at 9am, 1.5 to 2 Star. would not go back. It was a city break out of Hell
Beautiful location, welcoming & efficient staff and lovely ambience!!
Lovely location good food friendly staff View from bedroom window not great, it was a big wheelie bin depot
The staff were very friendly and went out there way to help in any way they could. The location was fantastic. It ticked all the boxes for us. Will definatley be coming back.
The hotel is in a lovely setting within easy walking distance of the town centre, in an easy to find location, surrounded by many cosy pubs, and it also caters in-house. The staff are very polite, wireless internet access is included and a very filling buffet breakfast. Rooms are comfortable and well appointed. This is very suitable for both business and leisure travellers. Overall very good value. I will be staying again. The only thing to watch out for is the car parking, which appears substantial but the hotel is very popular, so it’s very busy.
Beautiful Location and staff very helpful
Lovely location, convenient to centre Windows dirty. Bathroom grotty
perfect for the occasion of the christening. Good staff, nice layout.
Spacious bedrooms (126 & 300) Very good dinner & dinner-menu Good breakfast selection A lady singer with a rather unattractive voice with the volume on her equipment turned up far too high penetrated all rooms near the bar. Maybe she was performing for a private party, but her voice penetrated the ground floor.
Value for money.
pub outdoor heating soap&shampoo in the bathroom missing ; mirror lighting out of order
Check-in was wonderful. The first room they gave us smelled too strongly of smoke and when we asked to be moved, they personally walked us to three different rooms and let us pick the best replacement. Very helpful and wonderful staff. The carpets in the rooms were very dated and stained. The room was fine but the carpets just made the entire room appear very dated and dirty.
Great value for money. A lovely clean, warm and friendly hotel. Breakfast wasn't included in rate but we had a lovely selection of pastries, croissants,scones, fruit, cereals, juices and a full hot Irish breakfast for a little extra. Dinner in the evening was lovely too and good value, there was a bistro but we ate in the bar. Our room was clean and comfortable, towels and linen clean and fresh. Tea making facilities are on request and we were brought a tray when we requested it. The staff in all areas were most obliging and friendly, a lovely stay will definitly return.
The staff were great, really nice and helpful. No kettle in the rooms for tea or coffee
very reasonable/good service had to look for the reciptnist
Friendly people,clean facilities,decent breakfast. Room was cold, not enough heat in the radiators
For the price, bed was comfy, bathroom had everything
Comfy bed, good shower, great breakfast choice, friendly staff. Our room was at the rear of the hotel. With the window open I could hear some sort of fan(?) outside kicking in every so often, but it wouldn't put me off staying there again.
The hotel had a good vibe and you instantly felt at home the staff were very welcoming and nothing was too much bother.The food was excellent and big portions. I will stay there again and recommend to family and friends.
service was excellent as was the full irish breakfast. room was comfortable and clean. parking was easy.
Big room; quiet area No hot water & shower did not work. Long waiting required before you get your breakfast.
Family run, excellent service
The Staff were wonderful in every way. The bedroom was very comfortable.The breakfast was excellent' I did not like leaving so early in the morning.I did not like having to rush breakfast.
central lack of parking nearby
Large modern hotel with a friendly atmosphere
The hotel feels upscale and a bit romantic. It's quite modern, comfortable and the windows are excellent to keep the noise out at night. The location is perfect and the pillows are very comfortable. Excellent value for the money. Parking is nearby but an additional cost. No AC in the bedrooms although a fan is included. No hair dryer in the room.
Good Atmosphere. Great Breakfast. Room a little on the smaller side
Very well located in city centre, near car park & shops, clean rooms, & ideal for business users. No smoking area , except outside front door of hotel. Buffet breakfast not too hot or fresh.
It was a great value stay in a central location,
The breakfast buffet was carefully chosen and attractively presented. My room only had one plug for the several electronic devices with which I was travelling. This one plug was located behind the wall-mounted flat screen television creating a situation in which the plug was difficult to get to and which did not allow much space for the plugged in item to project out without hitting the back of the screen. There should be at least two plugs for electronic devices (lap top computers, camera chargers, etc.) that are easy to access in the room.
Abiance of the hotel was excellent, clean and the staff were very accomodating no, everything went brilliantly
Could find no fault with this hotel Parking, although close and convenient is an additional cost.
The location was good. Room size very good for Europe. Day staff was relatively unfriendly.
Convenient location, clean and comfortable room, hotel bar food was reasonable with nice atmosphere, nice style and vice throughout.
the restaurant staff on wed and thur nite......a pleasue The breakfast manager on my last day friday, very loud and in your face, everyone at breakfast was made aware of the room i had booked and that it did not include breakfast when in actual fact i had booked room and breakfast.....
Although the Key cutting system was down when we arrived, the staff were excellent in their handling of the situation. We were the only ones in the leisure area, the jacuzzi was not working and the steam room and sauna shut down while we were there but it was no big deal. The Restaurant attached to the hotel was excellent and good value for money with full Dinner and a bottle of wine for €65.00 for 2. Other 5 stars should take note.
Directions to get to the hotel and car park
The staff were very helpful. The room was stylish very quiet & peaceful. The changing area in the gym was not very clean but this was understandable as there was works being carried out.
Our room was upgraded to a suite after arriving at two o'clock and our room was not ready.
excellent accomadation and service
Helpful staff, nothing was too much trouble. Great location right in the centre of the village. The heating was on very high, to the point where it was almost uncomfortable.
Very spacious room. Great bed. Lovely bathroom. I thought the decor was a little sparse/cold in the room (205). The desk in the middle of the floor gave it a little bit of an office feel. That's just quibbling though. The size/cleanliness was faultless.
Spacious room, comfortable bed, lovely meals, friendly staff and great surroundings. Lovely area for walking and some shopping. N/A
Staff very good and breakfasts outstanding. Comfortable beds.
A lovely room, very good food, smooth efficient service My room although bigger than I expected was next door to some sort of motor and noisy enough to keep me awake.
The generous sized room, as we attended a wedding elsewhere we had no opportunity to check out facilities.
Friendly staff and lovely big room Would be good if rooms had tea and coffee facilties, but this isn't a big deal
Very spacious room Room too hot
Great service and facilities are top quality. The staff are the hotels best asset very friendly and welcoming
Fleas in bathroom; no hot water in shower in morning; no newspaper available for 0800 breakfast; I received a telephone call from the hotel a day after I had checked-out, asking if I would be vacating my room that evening; hotel staff sorted empty bottles in yard outside my room at night.
The staff were excellent, accomodating and professional. the hotel was excellent nothing.
Excellent standard. Great to relax in the Spa and enjoy a good dinner. Assuming this was the Limerick Radisson. Poor signage- it was hard to find-SatNav took me somewhere else.
The hotel is good but not as good as Radisson should be, Lobby was good but the bed rooms were not up the mark. Open the window (room 312) and you can see the cluster of junk, broken floor and walls. Instead of having a nice sleep till 10am or 11am on Saturday morning, all I hear loud drilling at about 8am… Staff was the best part..
We found our room very comfortable and luxurious, we were attending a wedding and the food was gorgeous too. nothing.
Residents being kicked out of the front bar at 12.30 friday night. They served us a drink and told us we had to drink it in the reception because they had to get ready for a wedding party coming in at 1.30am. It was a 4 star hotel and this was totally unacceptable. Then after this my husband found out he was shortchanged at the bar. No a pleasant experience
Friendly & helpful staff. Relaxing and enjoyable stay. Big rooms. Great bar. Very attentive to replenishing drinks etc. The staff made it for us. Slow food service but we were enjoying ouselves & didn't really notice, cold temperature in reception area
Nice layout of lobby. Good food. Well organized. Approachable staff, even the training staff. No airconditioning. Rooms hot. Too noisy to open windows. Debs ball on the night we were there making it impossible to sleep. Day ruined.Gave up on our mini holiday.
Clean room, friendly staff, great location. Would recommend also as it offers great value for money. No gym or pool facilities, but I knew this before I booked it.
Cheap We arrived quite late, around 10pm, and we couldnt get any food. Not even room service
the friendliness of the hotel receptionist, ( male)
Has a pretty nice modern pub located next to the lobby
Great location, restaurant attached to hotel, easy to get around, inexpensive, clean. Beds weren't comfy, had to pay for parking
Nice receptionists and great staff. Clean rooms. Good location. Bed was a little uncomfortable.
Excellent quality room / breakfast good value / Hotel close to shops bus station / rail station in fact central Unable to turn Both handbasin taps on & off shower just the same - females would not be able to operate / maybe something to do with the Irish water ie calcium content
Friendly reception, spacious rooms, tea/coffee in rooms, private bathrooms Lack of secure padlocks on doors
Very noisy guests at 3am through till 430am Security Guard did his very best to quieten them, but too many noisy guests and not enough security guards.
Central location. View from 6th floor. Additional cost of car parking was not apparent at time of booking.
The receptionest were very helpful and "Real People". We had experienced dealing with three Receptionest.Breakfast fare was fine. At breakfast the water for tea makeng was from a thermus which was not boiling. For tea drinkers like me boiling water is necessary for making good Tea.
location is excellent that you have to pay 7.50 extra for parking
Wonderful facilities and a great price! Clean, spacious rooms and nice staff. Close to most amenities and free parking!
during our evening meal in the bar there was a mix-up with our meal being served to someone else. however our waitress that evening handled the matter extremely well. With staff like her you will always get return of business.
Really reasonable and you get so much for your money - the hotel was fab and rooms were clean and very comfortable. very nice. would definitely stay here again - is but an €8 (approx) taxi from town The area doesn't look the greatest, in saying that though we had no problems
Bedroom was large and comfortable.
Very easy to access, car park lift straight to room was really good. Pool was lovely, good gym with excellent cardio machines. Staff all excellent. Did not like its location and was advised not to go for a run outside.
Very modern beautiful hotel with an excellent helpful staff.
Convenience to M20, good directions as to location
Value for money, very good rooms!
Staff were very helpful and accomadating. Location was good - easy to get taxis to and from hotel into city
staff was really nice and very accomadating food wasnt great and the restaurant wasnt open only bar food available
The staff was extremely helpful and pleasant. The rooms were clean and the hotel is in a prime location to visit the city and surrounding sites. There is ample parking as well. There was no shampoo in the bathroom! Make sure to bring your own.
pillows awful,towels in bathroom grubby ,not enough milk and tea supplied.
Quiet and close to a big Tesco store Room cleaner did not turn up one day and no replacement was offered.
location, ease of arrival and departure. It was dirty and smelly.
Easy access to Shannon airport for early morning flight The mattress is old and not very comfortable. There was a hole in the wall by the bed! (Room 17)
Excellent service from the receptionist, excellent value for money.
The staff were very friendly and it was very relaxed with check out times etc
Receptionist very pleasant, though we were checking in at nearly 1.00am. Restaurant undergoing renovation, so unavailable.To compensate we received complimentary buffet breakfast. The area it was served in was cramped.
The receptionist that was on duty when I arrived in the day, was fantastic and very professional. I had to wait half an hour for the night porter/receptionist to come to the desk, to give me a key for my room. There was no sign of him so I got the key from a drawer myself!!! There should be someone on the desk at all times!
Staff friendly, excellent location, fab breakfast, easy atmosphere
the breakfast and location the noise from the bar and no towel rail in bathroom
Proximity to city centre. Sheets on the bed instead of a duvet.
The welcome was very warm, beautiful young woman on front desk. The hotel decor surprises, very Italianate, more Venice than Limerick, a lot of red and black in halls, my room was done in tasteful blues and creams. The front of the hotel gives no idea and the reception area is very modest, so as you go upstairs to the rooms the effect is striking. A painting series on the landings of a couple embracing creates a romantic effect I liked very much and immediately wished I had a partner with me! Some rooms looked spectacular, large inviting beds and spacious seating areas, all with the same sensuous Italianate decor. All looked comfortable. The breakfast area overlooks the street so you can watch Limerick waking up. The Full Irish was huge! There are some pubs nearby and so you can expect the usual propensity of young Irishmen and women to end the evening by shouting inarticulately and meaninglessly at each other (some Irish traditions will never die!) - it's a very primitive and no doubt meaningful form of communication for them but provides a sad irritation for anyone else. I was staying midweek and it was not so bad. But you have been warned!
The staff were very helpful and friendly and the room was very clean The bed and shower were small
Location. Staff were very friendly. The cost was very good. Shower poor. Bed not very comfortable. The room was very dark a small window. Some outside noise.
Location - and was dirt cheap- saved on taxi's and nxt to pubs and shops ! Stairs - big bag and 2 flights of stairs dont mix
As some review says, the hotel is small but supply everything I need. And it is quite clean. The location is convenient.
It was very central. The beds have to be the woret i have ever slept on.
The car parking facility was not great because even though it was not expensive anything other then a 24 hour car park is not much good for a hotel when you have to leave early in the morning, I nearly missed my flight because the car park didn't open until 7.30am! The room I was in was good but it was right across the road from a very noisey bar so I got no sleep until about 1am!
I had a great stay. The hotel is in an excellent location if you want to enjoy the nightlife. The staff was incredibly friendly and the room was clean and mostly comfortable. Because it's centrally located and close to the pubs there is a decent amount of street noise since you'll have to keep your window open. This didn't bother me because my own home has a similar situation, but those looking for quiet might not like it. Also the shower is a bit tiny. It was fine for me but larger people might have troubles. Lastly, it was a very hot day which made the room very warm. Not great air flow, so something to keep in mind if you're traveling in the summer.
Easy to find, safe parking, nice & quiet, warm & clean, friendly staff
the hotel was well situated and easily found. check in was swift as we arrived late and breakfast was more than adequate. nothing
Easy access and very good parking . Ideal location for early morning meeting in centre city
Difficulty sleeping due to warmth in the room, there was winter type douvet on the bed which did not help.
Very noisy when it rains. Fire alarm went off 4 times in one night.
Staff very friendly and helpful - rooms very comfortable and all for a great price
Clean quiet efficient good food in adjacent cafe restaurant no
Location, parking Very basic; no shampoo for shower. Noisier (traffic) than expected. Not a nice building. Didn't have a welcoming feel (but staff very friendly and helpful).
Clean and comfortable. Location is some distance from any points of interest. The hotel had no dining facilities(though will have shortly, I believe). Nearest pub and/or restaurant is a good 20 minute walk along a main road.
Very welcoming; food good
The room was good for the money. The bar was particularly nice. The staff was friendly and helpful. The hotel was not easy to find without directions from locals (we had no GPS).
The gym The Food - Had a chicken salad one evening - description didn't match what I got - supposed to have advacados - I think I got one lick or not! well not too sure what it was and the cesar salad also over priced
I was not impressed with the hotel. The bed was lumpy and uncomfortable. There was no air conditioning. The fridge didnt work. The TV channels were fuzzy. Room service attemped to charge €7 for some ice. THe brown bread i got at lunch time had fungus on it. Need I go on...
hotel was convenient to town, staff were pleasant, and no problem when asked for extra tea/coffee or towels. Breakfast very good. Hotel a bit dated could possibly do with modernisation.
The staff were very helpful and friendly. I loved the pool.... I thought 16 euro for an irish breakfast and 13 euro for a continental breakfast was outrageously over priced and therefore I did not have breakfast in the hotel either morning.
It was nice enough. It has potential -but not there yet. Food at breakfast was not good. Windows were dirty when arrived. Hallways were very noisey. TV was all snowy.
The stadard of cuisine was five-star.
Nice hotel excellent staff service Bed old with blankets. New beds with douvet required
Certainly was not a four star hotel at it stated. Compared to other 4 star Carlton Hotels this was certainly way below what I was expecting.
I was at a conference in the University of Limerick, and it was very convenient for that purpose. My original room was not satisfactory. I had to request a change of room, and the second room was excellent. Staff was helpful when I made the complaint. The furniture in the room had not been put back in place after cleaning in the original room.
nothing. there is no way this is a 4 star hotel. i find it hard to believe it was ever a 4 star hotel as the finish and craftmanship was so bad. .What a tip
The room was fantastic. As a typical business hotel and me being a solo traveller it was a little impersonal. Although this would probably suit most people.
The food was not good but my main problem is with booking.com.You would be better off going straight to hotel web site for better deals.
The size and comfort of the room I ordered a soup and main course in the bar and asked for a 15 minute gap between serving each item. The main course arrived within three minutes of the soup and had to be kept warm in the kitchen until I was ready.
room was clean and comfortable bar staff and waiting staff extremely slow to serve even though they did not seem to be short staffed
Its location for my meeting in the Raheen Industrial Estate early the following morning Very dated & dismal. Appalling coffee at a mediocre breakfast.
My stay was short and I didn't use any services provided really. I did think it was clean which is extremely important. I thought for someone who doesn't eat meat the breakfast was very expensive. In other words if you don't like fry up the other options were only fair, maybe if there was fresh fruit available and some different types of cheese
Everything fine nothing stood out Didn't get room we booked on line. Room cold around 23.00.
friendly staff excelent rooms very difficult to get in and out of the room air con did not work