Kaktus Playa

The room itself and the decor and clean appearance of the hotel was good.

Myself & my partner unfortunately suffered food poisoning on the last night of our stay, the staff were not very helpful and said we would have to pay an extra 140 euros to stay on another night. When I enquired to see if we could move to a room with fewer facilities (as we were not in any state to be using the spa tub on the terrace) which was half the price, I was told that we would have to put our luggage in the hold and wait for 3 hours. We were already having to pay for an alternate flight because we were too ill to make the one we had booked so we wanted to minimise the extra unexpected expense, but a 3 hour wait sitting in the lobby or bar area whilst suffering severe food poisoning was not bearable (also not fair to subject other customers to being around us in this state). I asked if there was any way they could let us know as soon as the cheaper room was ready but the staff said this was not possible. I felt the staff could have been more understanding and helpful in the circumstances. Can’t be sure where we got the food poisoning from but we only ate at the restaurant in the hotel, apart from on one occasion where we had lunch at a pub nearby.