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Breakfast was very good,plenty of choice excellent value Could have been warmer in bar area
Location Toilet in bathroom did not flush. The expensive overnight car park separate to the hotel.
The staff are very friendly and the one's I spoke to spoke could speak english. Everything I asked for it was gvien to me as if they meant it. No digital TV , i.e sky sports etc. The room I stayed on the pay TV did not work. 2) I could not open the windows at night as the window lock key was not available in the room
Hotel is new, clean and nice No car park! Some of the staff aren't very confident in what they are doing, but appreciate that you had only been open a few days when we stayed, so this should improve with time
location was good. Walkable distance to the train station. Close to the shops and the harbourside restaurants. Nice room comfortable. We liked it here. no view from the window but we were only here one night and it didn't matter
This hotel was in excellent cndition and very very clean. I was taken ill while there and the duty manager [Corin] and her staff were extremely helpful and couldnt do enough for us Just 1 problem when using the sink when you let the water run away it makes the most dreadfull noise and goes on for some time but that was all we could fault and having to pay £24 for parking wasn't great !!
We liked facilities at hotel, location and although the hotel didn't have it's own designated car parking, the car park next to the hotel was practical and very reasonable for city centre parking. Lastly we would like to take this opportunity to say how friendly and helpful the staff at the hotel were, that is something I have never experienced before in the hotels we have stayed in, not only in Plymouth
Hotel was very clean and wellkept. Staff friendly and helpful. Would definately stay again
Good central location, car parking nearby
Very cordial and helpful staff Parking facilities are not very conveinient and we had to use a public car park which would not open until 10am on sunday to take out my car
Everything was very clean and new.
Future inns and Hoels have a whole experience of great hospitality. I always attempt to stay with this hotelgroup.
Everywhere very spacious, including bedrooms; fixtures and fitting to a very high standard. Bed and pillows very comfortable. Lighting in room excellent with spotlight over desk. At least 10 power points in the room, 3 were next to the bed. Tea and coffee in room. Iron, ironing board and hairdryer in room. They do a good evening meal deal - £15 for 2 course evening meal with one drink. They have 2 real ales in the bar, both from South Hams brewery. It's a Canadian chain with only 3 hotels in the UK. It's easy to find and easy to get to being just north of the A38 but it is a bit of a way from the centre. Good English breakfast - fried eggs are cooked to order; the rest is buffet.
The peace and quiet about the whole hotel I had no problems
excellent rooms and helpful staff N/A
lots of space, very modern, privacy, good for kids. the aircon failed while we were there. as it was a weekend they were unable to fix it
Quiet, elegant and efficient hotel. Very comfortable beds, lovely to have duvets instead of blankets. Nothing whatsoever, would stay at any Future Inn in future.
Only in the hotel to get ready and sleep so did not use any of the facilities but room very comfortable and roomy Breakfast was very basic
The clean, modern decor and facilities, and the staff were very helpful and friendly. The hotel restaurant was also good. Could have been cheaper, perhaps more deals for non-business guests staying for more than one night.
The hotel was very clean and well presented and my room was fantastic value for money, I also found the staff very helpful and friendly
Our room was a good size and clean. The restaurant was good and the staff were friendly and helpfull. Did not like the charge on car parking for residents of the hotel that should be free.
The location Being made to feel inferior by the resturant staff because we were on a meal inclusive package.
All staff were friendly and efficient, from reception, to pool, to bar and dining room.
Spacious bright room Unimaginative and mass produced food
Location / views / breakfast / gym / pool No hot water first thing in the morning and shower did not work at all - maintenance fixed the problem promptly, however.
Splendid view over Plymouth Hoe provided you get a sea view room. Good restaurant and swimming pool, sports area.
The hotel location and sea views from the restaurant pent house were excellent.The staff were very friendly and more than helpful. The spa and changing room areas were in need of some cleaning attention. The restaurant windows on the pent house were very dirty and spoilt the spectacular views from them
The friendliness and efficiency of the staff and the comfort of the room. No.
good accommodation, friendly and helpful staff
THe ease and efficiency of dealings with the staff Greater consideration needs to be given to the location of the smokings area.Its hardly very conducive for guests having to run the gauntlet of smokers in order to enter the hotel
Good location, nice and cheap, friendly staff. No elevator.
Clean and attractive room.
Helpfulness of staff during my stay
bed was comfy food took a long time to prepare
very pleasant staff, comfortable room not impressed with the breakfast
Helpful and polite staff, warm clean room with comfortable bed. Great location between centre and Hoe. Well cooked breakfast to order.
good position for walk on ho and barbican for dinner etc. staff were very helpful and informative , all in all a very pleasant stay.
Everyone was friendly and efficient. Beds were comfortable, room was large and well furnished. Breakfast was excellent. It was a very enjoyable stay. Can't think of anything.
Safe ,comfortable and friendly! I use this hotel when staying on my own and feel very safe!
Free wifi & parking, good breakfast, clean room, Cable TV, next to Hoe, nice big "superior" room, pleasant staff. Impeccable. Only one tiny thing- getting the right temperature in the shower is tricky with blending the hot and cold taps. You need fingers like a safecracker- cold tap must be open only one quarter turn... All else perfect.
Delicious breakfast, spacious room, quiet environment. Good location (about 20 mins drive from Plymouth). Not much to do in the evening, but the hotel staff recommended Who Would Have Thought Inn in a close by village, and it was excellent food. Nothing, everything was good.
Quite no noise first class will be returning again keep up the good work. None
Indoor leisure complex Restaurant lacked atmosphere.
excellent beds, good location, nice golf course, good swimming pool / sauna, decent rooms, good value for money no atmosphere in restaurant/bar area, cold restaurant
I really liked the bath in my room. Nice and big I didn't think the food in the bistro bar was very good. I also thought a pint of local cider was too expensive
Good value for money on this occasion. I would have liked free internet connection.
Not the first stay, and not the last. Nice room & service, ideally located hotel, good value.
old hotel but very comfortable and clean
Location Small car park
Central location No
The only thing we did'nt like was that the shower in bathroom did'nt work properly but as we was leaving in the morning it wasnt a major problem
Good room quality for a low price. Slow lift, long periods spent waiting for it while having to go only one floor up - it would have been faster to use the stairs but we couldn't find where they were.
Comfortable and generally welcoming. Internet access in the bedroom did not work.
Nothing really, was a big dissapointment, it was noisy, too much traffic, some guests slamming the doors at 3-4 am., It was noisy, too much traffic, some guests slamming the doors at 3-4 am., it was cold
The staff were very helpful and friendly The Coffee, breakfast, hairdryer, worn decor
This hotel is ldeally located for the City Centre, it offers comfort and relaxation to shoppers or mere tourists visiting the area. There is nothing about this hotel we found to complain about.
We stayed in the main house, which, although rebuilt after a fire in the 1980's, still retains a real 16th Century feel to it. I would definitely go back again.
Good location and the room was a great size for us and our two young children. Even though the hotel was pretty family friendly, we found it easier to take our evening meal out of the hotel.
The medieaval interior of the old hall,the friendy and efficient staff and the excellent breakfast The poor ventilation of the bathroom
Staff good, good value, nice aspect but Plympton in general very shabby.
Food, history and style of building, friendliness of staff Lack of leisure facilities
How quite it was but close to the town
It was an excellent stay, great dining experience, sensible prices for dinner and wine, well trained staff.
character two single beds pushed togetherr instead of a double.
Fantastic building tastefully decorated and in keeping the it's historic background. A very pleasant stay with a very comfortable room.
excellent food and service
Excellent scrambled eggs :O) You have to be fit - there are a lot of stairs
Felt very relaxed and welcome. Breakfast was excellent. Great location.
Pleasant people running it. Very comfortable room
There was cctv in the hallway which captured an image of everyone coming through the door who either had a key or was calling at the hotel. A good safety feature.
the staff were very useful and friendly , breakfast was ample and prompt we were on the top floor and the stairs were hard work !!
Very friendly people, great location near the Barbican and City Centre. More comfortable bed than I expected for the price. Sink in room. Shared bath not shared by many. Location means lots of noisy seagulls early. Don't expect more than three TV channels.
The staff was very helpful, rooms was spotless and very spacious, breakfast was plentyfull and tasty.As a former manager of a London 4 star hotel I found Jewells was a better standard and I would recommend it to anyone I could not find one fault about the hotel
Faultlessly clean and superb breakfast, served hot ! The stairs to our room on top floor !
Good location, good price Staff were not very accessible, rooms and stairwell very narrow and hard to get luggage through
the resturant below is very nice and cooks steak perfectly. Although centrally located noise is minimal, facilities clean and staff very polite. although i thought the booking.com description was slightly misleading about wifi charges. The staff resolved the situation and have promised to edit the description to ensure noone else expects wifi to be included in the room foc!
We ate in the Brasserie which was excellent the food was delicious and good value.
The Hotel Night Porter! Washing left outside opposite room from 2pm until following morning. Expected more for our money. Landing/Hallway carpets sellotaped. We booked a room for 3 tho when we wanted a hot chocolate there was only 1 supplied. Would not stay again, value for money terrible & location not brill. We have stayed at the Copthorne Hotel before & The Jurys. Wo uld most definately stay at Jurys again. Hotel staff brill tho!
The room was very quiet and the staff friendly and helpful. The area behind the bath taps was really very dirty with mould and should have been spotless (room 508).
pleasant staff and good food at the Brasserie Apart from the smart reception area, the hotel could do with some decorating and refurbishment
Facilities were very good for the price of the hotel. The restaurant menu was small and expensive, the bar menu had a lot more selection. The bar menu should have been served in the restaurant
very good,staff very helpful rooms were nice
The rooms furnishings were fresh and clean obviously recently refurbished. Lovely choice of decor bedding and comfy bed. Room 306.. i am a light sleeper and the noise from the clubs and road did keep me awake but my daughter slept like a log..the added bonus of free use of lesiure club was great lovely staff in there too..
the room was fantastic and was within walking distance of the town centre.
location and thoroughly good service
Overall a very good hotel
close to shops, the hoe, theatre. restaurant dinner prices far to expensive
Location was excellent as we had tickets for a gig at the Plymouth Pavilions, which is literally across the road from the hotel. We had junior suite, which was fine. Hotel cracking example of Victorian design, but smelt a little dusty! Also, the first lady (dark hair) was not very welcoming, which was a pity as the rest of the staff were great.
a complaint about the absence of a chest of drawers in the room 416 was immediately rectified.
The traditional decor and friendly staff made the stay enjoyble. Breakfast was plentiful and served in a lovely dining room. Our room was on the 5th floor and we had great views across Plymouth through a beautiful flower shaped window.Everywhere was very clean and the staff went out of their way to help.
Excellent room, very spacious and immaculate. On arrival the very young girl seemed very inexperienced and there was no real welcome at all. The first impression really counts and this was sadly lacking. The next day another foreign receptionist met guests queries with a high pitched "yes?" Instead of a "can I help you". The barman also looked grumpy, we felt this hotel had everything going for it apart from the staff, although those in the restaurant were friendlier.
refurb rooms were very modern and clean
Very poor quality standard of room and staff at restaurant had a very poor understanding of the dinner menu and wines. Staff also appeared a bit hectic during dinner service, yet only a few customers to serve.
The breakfast and the room Not many staff on on the Saturday afternoon to serve bar meals and also tables in bar lounge quite low to eat from.