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Staff were pleasant and helpful Room spacious and facilities good Nice touch to have the magazines to read and the luxuries in the bathroom The lighting in the room was poor - one light inbetween the beds was totally inadequate if you wanted to read in bed - room too dark - an additional standard lamp would have been better. The website indicated that the hotel was near to the Aracde Car Park, giving the impression it was easy to park - in fact it was not. When we arrived the car park was full and we had to spend an age trying to find parking facilities and then walk with our luggage to the hotel. The price also for parking was ridiculous - our main objective during our stay was to drive away from Cambridge each day to stay out of the city as long as we could knowning that when we did return the cost of parking would be far too high. Not something we had bargained for.
The staff were all extremely pleasant and friendly. The room was very large and comfortable and the breakfast was yummy! It is the best possible location for a theatre break as Cambridge Arts and the Corn Exchange are both a very short walk away.
Pleasant, helpful staff Slowish service in the restaurant
Very friendly staff Carpets require cleaning in the room. General decor needs refreshing, looks tired and slightly grubby.
Proximity to the event I was going to. Staff not great or particularily welcoming.
So pleasant and enjoyable!
Ideal location in the center, excellent breakfast, hotel has been fully updated, Internet access is now included/free, the staff was very friendly. I have stayed a handful of times over the past 3-4 years and feel it has been improving. Definitely my first choice when traveling to Cambridge
I was held up for three hours in Customs at Heathrow and advised staff that I would not make the first night of a four night stay. They were not helpful in assisting me in finding another Hilton. I specifically was told by the clerk on check out that I would not be charged for the missed night, but discovered that indeed I have been charged and I am writing sepaerately for a refund. Staff in the bar treated me like a vagrant beaucse my room was not ready and I only had casual clothes. It was only when I put my expensive suit on that I received decent service.
The helpfulness of the staff at Reception was very high. I have an accident with my glasses and needed selotape and a pair of scissors. This was produced very quickly. Directions to a local restaurant was also quickly provided together with a large scale map. Quality of the breakfast can be better.
Lovely room , the most comfortable bed I have ever slept on in a hotel. Valet parking was excellent. Great location next to shops and restaraunts Nothing of note
very nice staff, extremely good value for money
Excellent location close to historic centre of Cambrige with its famous colleges, Kings College Chapel and punting on the Cam. Breakfast room located outside the hotel itself, albeit in a building immediately adjacent. You still have to go outside to get to breakfast - annoying on cold, wet or snowy mornings.
Excellent room and breakfast. A wider selection of drinks in the hotel lobby would have been good.
Great location, friendly staff, comfortable rooms. Lovely bathroom. Very enjoyable stay. The much trumpeted "excellent views" were a bit of a damp squib, though. We had a "Senior Fellows" room on the 2nd floor and had an excellent view directly into... the communal kitchen area of Jesus College's undergrad block, some ten yards opposite. The floor-to-ceiling glazing just left us feeling a bit exposed.
The room was lovely and the facilities within it were fabulous. The view over Cambridge was great Having to go outside for breakfast was odd. The lack of a hotel bar or place to meet was a bit strange too. I also think the staff serving breakfast seemed a bit amateurish. It wasn't very clear how things worked and no-one explained.
Good balcony .excellent aspect on a clear day No car park.not many tv channels.king room bed only 5 ft wide.I thought would be much wider
Varied choice for breakfast with a pleasant view out onto the river cam. Conveniently situated for the Fitzwilliam, Kettles Yard and shops.
Excellent staff Excellent breakfast Poor design of room No parking No view
Nice food, large room. No smoking, (understandable) No mobile phones, No laptops, in public places, No internet unless you have a pc from the nineties with a 52k modem for dial up!!! Not really suitable for the younger proffesional, great for the oldes.
Very well located. Friendly staff Room was unreassonably hot.
central the reception staff
Efficient, helpful staff
Convenience for city.
Very conveniently placed for the city Reception staff weren't over friendly and a replacement hair dryer that was requested never arrived!
Location very close to the centre of Cambridge Fire alarm went of Sunday morning and hotel was evacuated
Its location and the view from my window. Also a good size room for a single. Perhaps room service a little later.
This hotel is like staying at a favourite auntie's house - it is homely and traditional. The rooms are comfortable and warm and the bathroom spotless and with fluffy towels. Continental breakfast and parking included in price which is good. It is very close to the town and university. The staff are friendly and helpful. Would have preferred a duvet rather than blankets.
Good Parking facilities, good range for the continental breakfast, location of hotel The room was small, it smelt rather badly - not sure of what. Croissants were hard at breakfast.
The food was lovely, the staff friendly and the rooms were comfortable, well situated in Cambridge. If you want to get any sleep on at Saturday, not for you, whole building vibrates with music till 3am, students on the street till 4am, road cleaners start at 5.30am, ear plugs didn't help.
Room small, clean but basic. Shared Bathroom recently refurbished. Within easy walking distance of the central colleges - no worry about drink driving, taxis etc. Didn't get back to room until 0600, slept in until 1015. Came down at about 1045 to leave and was asked whether we wanted breakfast (included) - had assumed it would have finished much earlier, but being restaurant as well, was available until 1130, so pleasant surprise, including an excellent cappuccino style coffee, which I badly needed! Polite helpful cheerful European staff more than made up for any lack of more than basic facilities. No en-suite rooms and only one shared serviceable bathroom, however a second was being fitted out - a bit of a problem with a number of others probably preparing for the same night out, however in the event it wasn't a big issue at least not for us. We found it without too much difficulty, through good luck rather than good navigation (I had printed out a map) having negotiated the oneway system and roadworks. Parking in Cambridge always a potential nightmare and no hotel parking. We knew this and planned for it. Others had probably discounted this place for that reason, however in the event their loss was our gain. Unloaded in loading bay a hundred yards past hotel and then I went and parked the car about 20 minutes picturesque walk away on a residential street to west of the river for free. Didn't fancy paying ncp overnight rates! Absence of decent convenient mirrors in rooms a bit of a nuisance. I was a bit nervous about fire escape, as the place is a bit of a warren and one section of staircase was completely blocked by decorating equipment, albeit it did not appear to be part of the fire escape route. Plenty of signage, but did not appear to be illuminated, don't know whether this is required. In the event our room was quite close to an escape out onto the roof, so I was re-assured.
good atmosphere and entertainment in bar staff were general cheerful and helpful breakfast was of reeasonable quality shared bathroom
Location excellent, very central. When I asked via internet for late check out they obliged and also warned me of traffic noise so I could bring ear plugs. Needs a lick of paint and double glazing if you are to sleep properly (even with ear plugs!). Customer service was poor. Bar closed at 1125 even though it stated midnight and even getting a bottle of water was tricky. No remote for the tv. Tv channels mainly fuzzy. Staff sighed when I asked for help. Seemed annoyed. Tea order was wrong, food order slow. No-one spoke good English.
The staff was courteous, rooms were kept clean, the bed was comfortable and the location was very central. My stay was on a Saturday & Sunday evening when the dj & nightlife was active until after 3am (Saturday). Having a room above the bar overlooking the main street, be aware of the acoustics. The fire alarm (faulty?) also went off numerous times while there during the day. There was only one bathroom/shower available for the guests at the time (although very clean), however I believe there are plans to have another one completed soon.
The room was warm,the bed comfortable and there was plenty of hot water though the bathrooms weren't en suite.Breakfast was served until 11 am.The position in the town for facilities is excellent. The staff did not speak good English.Ordinary tea ordered on arrival came as green tea and the waiter did not understand the difference. The tv had no remote and there were only 2 channels that were clear without interference.There was no clock or radio and only one small lamp making reading impossible.Because its on the main road and does not have double glazing one is constantly being disturbed making sleep difficult. The breakfast was cold which was a shame because the sausage mushroom and tomato were cooked well.There was no menu so you had to guess what the choices were or what full english or continental offered. The white toast and butter cam on the same plate as the cooked breakfast and there was no marmalade ,honey or any other conserve on offer. At 10.15 ish in the middle of my breakfast and on a cold November morning the french windows at the front were opened to allow delivery of the Greene King products,barrels of beer etc. It was absolutely freezing making a leisurely breakfast impossible The place was supposed to remain open until12am but at eleven thirty the staff had cashed up and buying a drink or getting a cup of tea was impossible. I was really glad I was only staying one night.
Location Shared bathrooms
Great location to City centre Whilst clean etc the experience is very basic.
Great value, central location and top brekkie. Good coureous staff. No separate entry for late return. Noisy bar but that didn't bother us on this occasion.