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We enjoyed the ambience of setting once we found the location. The service was impeccable, the amenties terrific. Bring swimsuits and enjoy the spa..... It was difficult because of the detours to find the hotel, but it is quite easy once you figure it out.
The heated outside pool and the Sauna hut next too it are very nice. The room decor was elegant and comfortable. Relaxed athmosphere. There were officially 3 different restaurants but all had the same menu and were served by the same staff all of which were also operating the bar and the reception. This led to long waits for food as well as drinks. Also there did not appear to be enough space in the restaurant for the hotels room capacity.
excellent in every way no
All was excellent at a reasonable rate, nice castle, nice location surrounded by park.
The garden (park?) and breakfast were very nice.
Visually and aesthetically impressive , great to stroll through very well appointed breakfast buffet, more than fair to meat-shunners Does not accept Diners Club cards, nor Maestro debit cards
location bad service, worn-out room
The room was comfortable, clean, the breakfast was very good and everything around was beautiful
Very nice room. Helpful and pleasant staff. Thought hotel was right on the river, was disappointed to find this was not so.
It´s great choice for visit Tropical Islands and Spreewald. Nice clean room, lovely breakfast and helpful staff.
Very pretty family hotel on margin city in quiet outskirt. Accommodation it was OK, room clean, very kind staff. Baby bed for our son is prepare in arrival (gratis)
the hotel staff was excellent , even they didn't speak much english they were ready to help at anytime.
very nice place and surroundings a noise of visitors at night
perfect staff, excellent English :-) The locality of Treffendorf is very nice, we loved it. Breakfast was rich and delicious!
helpful staff, clean rooms and facilities
We enjoyed the surroundings. We had Canalsailing and we hired bycycles and had wonderfull tours in the area. No.
Single room rates are on the high side. In the restaurant foreigners should be warned tha Grützwurst has nothing to do with a wurst, but is made of blood and looks like a dog shit.
Very good and cosy
Did not like it. We were the only guests. Felt like we were in the twilight zone. Mgr made it very clear we were booked and that it would not make any sense for us to first look at the room. It was as though we were trapped. Have never had that experience with a Booking. com hotel before. I believe any others we have ever used, were we to have looked at the room and said we didn't like it, would have said "Okay, your reservation is cancelled." We have never tried that, but in this case it was made clear that looking at the room was quite irrelevant. I did not like that and therefore would not recommend this hote.
The location and the friendly staff, although the majority doesn't speack english but are willing to understand. too many stair steps.
Surprising swimming pool. Spa staff told me that their services and facilities were fully booked so that I could not have an appointment. To me, it looked as if the lady just wanted to go home.
The staff was courteous; the room was spacious and very clean. Also, the room was very quiet. Internet connection was available in the restaurant and lobby.
The food was really good and the hotel is convenient for a day trip to Berlin. On Friday night the dining room/bar was busy and there was only one member of staff tending to bar and customers. This led to the inwevitable slow service. Not the Waitress's fault but it took away from the evening's ambience
The hotel was really nice at first sight. It looked very cosy and the room was also clean and comfortable. And of course the breakfast was really good, we appreciated the quality. In a classic triple room we found one double bed and an additional bed which was very uncomfortable.