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Our flight was delayed and we could get nothing to eat as it was aftre 9 o'clock. Had to be rescued by McDonalds nearby!
very nice hotel and excellent price. staff lovely, nice swimming pool etc and close to shops. pillows a little hard but no real complaints
This is a lovely hotel and I look forward to staying there again Hotel was perfect
Quiet location and a feeling of space everywhere in the Hotel, including bedroom
Bistro was lovely & good value. Pool was really nice & staff there very helpful. We asked for a travel cot to be in room when we booked but there wasn't, so we had to ask them again. Our room was meant to be ready by 3pm, but when we arrived at 3.15pm we were told it wasn't ready. Our 1 year old had been sick in the car, so we needed our room asap & were disappointed it wasn't ready, we had to wait with her in reception, didn't smell nice for other people. We stayed in the exec suite & we were meant to get turndown service at night - we stayed 3 nights & didn't get offered this service at all.
Excellent staff, very friendly modern clean hotel
A nice contemporary hotel, clean, great faicities with friendly staff and excellent food
i found the staff very friendly, a great hotel to stay in and ideal for the ladies as its in the shopping complex!! the leisure club was great too
excellent food, service, extremely clean and comfortable room.
Friendliness and helpfulness of the staff Food was a little over-priced for what it was
easy access large parking WiFi connection not working properly
It was a new hotel and everthing was bright and cheerfull The reception staff where poor - they did not get back to me when they said they wood on 2 occassions - new hotel synbdrome??
We were very disappointed at the meal-we go to the carlton each Oct and the food was not good
i liked the location and having small children it was ideal for getting around and seeing the sites i didn't like the choices for the dinner menu there was one stagnant menu which was not very appealing.
Very clean, new and beautiful building and staff very polite
excellent friendly staff.rooms good no swimming pool
the staff so helpful and friendly so clean and fresh
Spacious well appointed room bar and restaurant disorganised
Excellent standard of comfort and decor in room. Friendly, helpful efficient staff. Good bar and trestaurant. Great blend of traditional and modern in hotel decor. No
The staff was excellent and the location in the heart of the city centre could not be beat. Nothing
Staff and quality of resteraunt
Friendly atmosphere As a business man would like to have Internet Acces in room.
The food was excellent Lack of parking with the hotel
centrally located. excellent breakfast menu. Nice bar that had tradirtional music playing at the weekend
I particularly liked the staff both on the desk and in the bar. Excellent and convenient to town. No lift my wife and I are OAPs but the lady on the desk was very obliging and put us on the 1st floor
Music in the Bar. Breakfast was good. Thought the Hotel was a bit dated,especially the Recieption area,very dark and dingy.
Lovely bedroom. Gleaming bathroom. On-street parking a bit of a nuisance. Would prefer designated parking.
the hotel was in an ideal location, We had breakfast, lunch and dinner at the hotel and the food was piping hot and very tasty. Seating in the restaurant was a little cramped and I felt I was sitting too near the people at the tables next to me.
Walking the Irish Wolfhound around the garden, and the breakfast Shame the new wing got such dodgy builders in. Although very confortable the build quality was shocking
Stayed here with seven family members...we all checked out each others rooms. Each one was more beautiful than the last! Staff was so friendly, Arthur and Einstein were every bit as charming as I'd heard, breakfast was wonderful and in a lovely setting. I couldn't have asked for anything more from the experience. Got a peek at the extravagantly gorgeous dining room, and you can be sure that if I ever make it back to Ballyseede, I will be dining there! No complaints...this was like a fairytale!
Beautiful setting, wonderful old castle, excellent dining, great dogs and donkeys living on site
The hotel is like a country mansion with lots of old world charm, the staff are extremely friendly and helpful.
the quality and comfort of our room plus the courteous welcome
I very much enjoyed the home from home atmosphere of the hotel. All of the staff members I encountered were friendly and helpful.
the quiet surroundings and peaceful atmosphere.
I loved the big grey Irish Wolfhound! Bathroom needs refurbishment.
the castle and my room were very beautiful nothing
The staff was excellent. We had unintentionally booked our reservation on the wrong day and reception was quick to help us fix our error. If fact we got a reduce rate compared to what we originally booked.
great atmosphere. beautiful building and lovely gardens
The location was perfect for me as I needed to visit a nearby company. The owner was very accomodating as I needed to leave the B&B early, so she said she would serve me breakfast earlier than usual. She was really helpful & friendly. The room could have done with leaving the windows open to air it a bit. Otherwise, the B&B was excellent.
I liked everything about this place. The gardens around are beautifully designed and well kept. We were upgraded to a holiday house, which was a really nice suprice. These houses are very spacious and provide with a greater comfort than a B&B. We stayed there only one night, because our trip was fully planned, otherwise we would have extended our stay. We loved the breakfast. It was delicious. And the hosts are very nice people. You can feel they care about their guests.
Ideally situated for Puck Fair. Delia and Fergus, many thanks for a memorable stay, I am experiencing withdrawal symptoms' that can only be remedied by a return visit. Hope to see you soon.
The facilities were very nice. Full Irish breakfast in the morning was the perfect start to the day. Good location on the river just outside of town.
The attractiveness of the location; the quality of the breakfast choices; free use of internet
Cleanliness. Good location heating system was not working properly in the room.
Little room for improvement in this pleasently located well appointed guest house. No bad points.
The rooms are very well appointed and spacious. The room price is good value for what you get. The price of the meals in the bar is excessive particlularly for anyone coming from outside Ireland and is in contrast to the room price.
unacceptable noise levels in the early hours of smokers outside of reception. This was a big disapointment and ruined our stay as well as our sleep
Use of the Spa
I have never experienced the level of customer service that was shown at this hotel. Nothing was too much trouble and everyone served us with a genuine smile. Beautiful hotel with lovely ambiance, fabulous food and rooms were all to a very high standard.
The staff were superb, all of them !
Tranquille and peaceful atmosphere No
the staff were very friendly and helpful. the hotel itself is luxurious and the food is lovely.
Thought it was an excellent hotel with an exceptional breakfast menu. Food top quality. No complaints
Deserves its 4 stars - very friendly & helpfull staff,excellent food,spacious rooms and lovely gardens to enjoy evening drink and for kids to explore
The staff are very friendly and the rooms spacious Thought the decor was getting rather dated
the room was large and the breakfast excellent.break fast was a highlight, served by a very pleasant lady. the rate was very good. The bar food was poor quality, over cooked and the mashed potatoes lumpy. The bed room had peeling wall paper ( I mentioned this to the receptionist when checking out). It didnt have the look or feel of a 4 star hotel.
The comfort of the room and the convenience of location. The parking facility was a definite bonus. Nothing.
Set menu dinner in the restaurant was outstanding in both quality and value
A very comfortable, friendly place to stay. Bar area a little chilly but the food was good. Restaurant for breakfast was excellent.
cosy country house feel, within walking distance of Tralee town. Our room was a good size with spacious bathroom. The breakfast menu was good with tasty and substantial food. For our evening meal on a couple of nights, we eat in the bar. Again the food was good & great service. the bar food was good but the standard of cutlery was inferior to that used in the restaurant, giving a 2 star feeling
Comfortable,small friendly hotel Bar area very dark and gloomy in keeping with the weather.No leisure centre and not cheap for quite a small hotel.
staff were friendly and helpful; good food and plenty going on without being intrusive
It was a very clean hotel with efficient and friendly staff who made you feel at home, And the food was . No
friendly staff, good service and good food
Sheer luxury and comfort. Bedroom and bathroom absolutely spotless. Set in very pretty gardens. Huge choice of breakfast items. Would definitely stay again.
I particularly like the way the owner makes every guest feel special and appreciated. Then the breakfast is excellent; choices from traditional porridge to croissants and coffee, spanning a range to suit all tastes.
The room design is amazing, cosy and clean. The host is probably the nicest I have ever seen. Breakfast at the conservatory is a wonderful way to start the next day. A little far from the city, but not much of a problem since you'd probably need to drive there in the first place.
Very comfortable, spacious room and excellent breakfast
Friebdliness Breakfast Comfort but for Shower and heating, Shower tending to go cold durig shower and no heating at early and evening hours.
This a very nice B&B. The room was large, very well decorated and had excellent facilities. The breakfast was very good with a wide selection of continental and cooked fare. The hotel is a bit out of town but with a car this is no problem.
We enjoyed the wonderful peaceful area. The food was lovely. It was far enough out of the town for privacy and relaxation. We had the fun of Tralee and the quietness of the countryside at the same time.
Simpy answer - I liked everything! Our host could not have made us felt more at home. The room was cosy and comfortable. The breakfast was delicious. It was the perfect base to explore Kerry. Nothing!
Convenient for travel purpose in local area.
The owner was wounderful. On holiday with my mother and sister.Quiet night sleep, and had a deliisous breakfast and were on our way. Can not think of one thing
Fair in allowing us to stay a last minute 2nd night for the same rate as our advanced booking... even during the Puck Festival. Windows were a little bit of a hassle to operate and the bathtub drained too slowly for showers. Wifi didn't work very well in our room.
Beautiful location, lovely rooms. Restaurant on site was good Shower drain clogged
Hotel was very clean and the manager was helpful. The facilities were ok but not particularly good value for money. Breakfast was good.
friendly service Wooden floor with carpet, but squeaky floor
This hotel had an attention for detail. The quality was suburb from everything including the curtains, Waterford crystal on the tables and selection of body washes! The owner was very likable and very friendly. The view from our room was spectacular with sheep in the distance at the waters edge. Clean clean clean!!! Excellent value for the money. I would highly recommend it to travelers and I'd stay there again.
The location and cleanliness and breakfast were very good. I believe there may have been a residents' lounge but this was never shown or told to us
The rooms were comfortable and large. We also like the pub right on the premises.
The Bar food was excellent. After reading comments from previous customers re the 'warm welcome' i did expect one myself, but was slightly disappointed with the welcome.
no tea or coffee facilities in the bedroom
Our stay was very enjoyable and comfortable.
Very friendly and helpful staff, nice size rooms, good food available in the restaurant or in the bar. Choice of TV channels a little quirky!
Great hospitality. Awesome view. Delightful breakfast
This is the absolute BEST B&B we have ever stayed in! Everything is arranged so beautifully and is really ran more like a 5 star hotel! The home is something you would see out of a magazine and the staff is amazing! The view of the beach and mountains was a delight! The only thing that I didn't like was the distance from Dingle and the drive across the Connor Pass everytime you wanted to make the trip to Dingle. The road is very narrow (sometimes a 1 lane) and is a bit scary, which prevented us from hanging out in Dingle as much as we would've liked. It is about a 20 minute trip total. Not sure it would keep us from staying there again, but thought it worthy to mention.
Food and comfortable surroundings less space than previous hotel but we may have been spoiled!
This is one of the finest Lodges you could ever wish to stay at, from the moment you arrive and get an incredibly warm welcome, to the moment you leave wishing to spent more time there, Annette and her team do all that they can to make your stay perfect. They serve the best breakfast anywhere and it is presented so elegantly, a marvellous way to start the day. One of our party was unfortunately taken ill during our stay and Annette could not have been more caring, providing not water bottles and anything else we needed. The views from the house are stunning with an amazing beach only a few minutes walk away; this is truly a total experience not to be missed. Not one thing!
The comfort,the little details,smiling faces, the breakfast and the views.
Advice from staff on local possibilities and internet availability. Atmosphere of old manor house. Nothing
the views were fab. there was a very bad smell outside our room 44 and i also felt we were put in the bowels of the hotel. it was a long way from reception and restrauent
First impressions were brilliant, hotel reception staff really polite and welcoming. Rates were very really reasonable for a family room for 4 nights. Irish Breakfast was all you could ask for although no porridge on the menu. Room was beautiful modern and clean, very high standard. Was a bit cold but when I requested a heater it was no problem and brought to my room in 5 minutes. The member of staff also checked the radiators to make sure they were switched on. Cannot rate the staff highly enough. There wasn't anything I didn't like about this hotel
It was very nice for our stay of two days and the staff were so lovely!
sitting in the breakfast room overlooking the beautiful view of the green fields and mountains stayed on a saturday night and the guests from a wedding party were quite noisy outside the room in the corridor, though the hotel security sorted out this fairly quickly
The staff were very friendly (and Bobby the dog!) They were extremely helpful when asked for advice on local amenities and places of interest. The room was comfortable and spacious. There were several options available for breakfast - the cooked one was delicious. The surrounding views were lovely. TV channel options were very limited (not a problem for our one night stay, but may have been frustrating if we had stayed any longer.) The collapsible toilet seat nearly caused an incident (!), but the problem was reported and accepted with thanks.
our stay here was short but very enjoyable. Ciara the girl who looked after us was really kind and very helpful. a beautiful accomadation , spotlessly clean and lovely staff. one of the nicest we have stayed in.
Good but simple room, good bed. You can use the computer in a special room. Good breakfast. Private parking place. no coffee/tea on the room
Very nice rooms and kind staff.
Top class hotel. Highly recommended. Great value for the price
Nice location, good breakfast We stayed in a family room and had a tiny shower stall with "PowerShower" only. Try washing a two year old in that. Hotel doesn't understand family requirements. Hotel is completely "Tirolean" in atmosphere and decor. Does not reflect Ring of Kerry, Ireland. Beds were left unmade one day of two night stay. Many other properties in close vicinity of this property with better pricing.
our host Keira was so pleasant and the location beautiful maybe have the heating on when we arrive as the rooms were cold
The staff were very obliging and allowed us to have breakfast before the designated time because we were going hillwalking
No T V in the sitting room, just nice and quiet
Great breakfast, excellent value for money, very friendly service. Wonderful setting close to all Kerry has to offer - mountains, beach, lakes.
I stayed one night at the Imperial Hotel, after a wedding at a nearby wedding venue. The staff could not have been more accommodating. Upon request, I immediately was given a phone number for a taxi and a personal escort to the nearest store front for internet access. The hotel restaurant was "real Irish." The food was great. My room was comfortable, and there was hot water in the morning for a shower. That's important!
The most comfortable room of our tour. Excellent staff, private parking, good location with 3 parks within 300 metres all in a typical Georgian Town street. No atmosphere in the bar - it is more of a restaurant which makes the poor food all the worse. For 'seafood chowder' read salmon chowder. The moules marinere was overcooked and the beefburger flavourless. However the Central Hotel next door has a bar with great atmosphere.
Receiption, offered assistance with baggage, very rare, Bed and pillows uncomfortable
The only good thing about is hotel is the breakfast, which is very good. Well were does one start, the hotel room was very dirty, the carpet was badly stained, the bedroom was very small. The shower room had a lot black mould on the wall. There was are bad leak into the shower room from the roof, we reported same, only to be greatly with a shrug of theshoulders. In the 30 years we spent travelling around Ireland i can simply state this is the worst hotel we ever stayer in, our advise for what it is worth avoid this hotel at all costs.
Friendly staff, convenient for business in Tralee, nice food, great value no
the staff were very helpfull and friendly the lane into car park
The staff were very helpful. I would advise is it in the heart of the town and there is a lot of traffic which is noisy.
Nice staff, good location
The friendliness of the staff, (without being intrusive), was excellent. As a slightly arthritic person, I found the lack of a lift, ( elevator ) to be an inconvenience.
central location room temperature far too hot and when I opened the window to let in some air the noise from the generator outside made it impossible to sleep
Service, helpfulness and friendliness of staff Nothing
The staff were great. Down to earth, very friendly and highly efficient. They were perfect. It may not fit the "feeling" of the beautiful hotel but a television would have been nice (there was motor racing I would have liked to watch). But, having said that, it was great being away from that completely as well.