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Shuttle bus arrived at the airport very quickly after I made a phone call. The room was very clean and beautiful. Big enough. When I get into the room, the window had left open.
friendly staff. buffet meal cooked to perfection and free pick up and take back to airport transfers
Good Client laying in hallway outside my room trying to get service on his computer
i found that the location was convenient,it has a nice bar and games room for a nice relaxing drink after a days full of shopping and the resteraunt has a great buffet wich i found to be value for money.
All the staff were lovely. And they let you use the fitness room early in the morning! (The shuttle from the airport was also about 3 minutes in duration, and they came very promptly once one finds the courtesy phone in the international airport arrivals areas.) It's a wee bit pricey for the quality of the room, but the staff made it an enjoyable place to stay between flights with a beer in the evening and the gym in the morning.
Location near airport The door security latch was ripped off so room insecure. Other guests made excessive noise to 12 pm with no action from management. Other guests rose at 3:30 (several not just one) and made excessive noise with no action from management.
Closeness to airport with ability to leave vehicle.
The shuttlebus service is easy to organize. We like the buffet very much when we arrive, are tired and hungry.
Close from the airport. Free shuttle from and to the airport every half hour. Buffet dinning inside. Pool isn't really pretty. Looks old
The Staff was friendly and professional. It was also a great location close to the airport. There was only 1 washer and 1 dryer. 3 or 4 of each would be better, especially with the size of hotel.
The hotel is in a good position, and ideal for air travel. Facilities re bar snacks, sufficient for us. Car parking, a big reason for staying there. No
You know what you get with BW Hotels. The accomodation is standard and. I did like Free Wi Fi although it is limited usage - fair enough. Reastuarant on site was really handy and the food was good. Well I didn't know the Free wifi was limited usage at a time.
Rooms are clear Hard to find the hotel
I liked free transfers to airport and the spa bath. Breakfast was good value.
Close to airport and free shuttle The cost was a bit high
Clean. It was good they had a restaurant there since there was nothing in vicinity to walk to easily. Restaurant was good but a little on the expensive side. Shuttle service was good. Quite a ways from airport to be called an "Airport Hotel". Not much around there to get to by walking.
Convenient courtesy shuttle, helpful & obliging staff, good location Thin walls - noise from next rooms.
the motel room was clean and comfortable staff were very pleasant and willing to assist with any of our needs we moved accommadation on the second night due to the noise level of the guests in the next room we went to reception and put in a complaint which was dealt with promptly but to no avail so we moved on and recieved a refund without any hassels
very nice room.
Friendliness and helpful staff. Easy in and out. Close to airport but with local places to eat.
Friendly reception. Shuttle was convenient. Accommodation very basic for the price. The bathroom needed attention, eg., painting and mould in shower.
A good setting, with close proximity to the airport and good facilities, including flexible ( free ) transfer to/ from the airport. Very friendly and efficient staff. No
I found the motel very convenient for my overnight stay. I really don't know about your facilities or the district as my purpose was to have a sleep and catch an early flight next morning. No complaints
everything so good when i live in this hotel, feel like at home.
the hotel is clean and comportable. and the staffs are very kind.
they even left a pair of stinky socks on the floor , can not believe that , and the duty manager who dealt with this issues was not professional and make me feel sick of it . the room is stinky .
everything was perfect & free wifi in the room nothing
The staff. Hotel Employee at the front desk was lovely. The gym also. Bedding.
It was clean. This was no where near a 4 star hotel. This is a Quality Inn - like Clarion, not like a Hyatt. This was a perfectly good, clean, 2-star hotel. However, I places a bid for a four star hotel.
The bed linen was crisp and clean and the pillows at the hotel were better than the ones we have at home - excellent!!!!! The room was also very quiet with no traffic noise. Plenty of tea, coffee and milk sachets - it was a pleasure to be able to relax with a cuppa after a long drive from Sydney. If the staff treat every visitor like we were treated, they should never have a dissatisfied customer. - Good Luck in the future.
No dooner or similar instead of running the heater all night.
Pleasant, friendly staff who were happy to assist; clean, modern, well maintained room. Easy to find location.
Very helpful and efficient staff. Location near the airport.
The motels is at a convient location, close to most amenities and infrastructure. Ideal business sales stop as it is close to many businesses dotted in an arc around the Western Ring Road As expected for its listing rating
Friendly and helpful staff. Off street parking. Close to Melbourne CBD Neighbour not the best, but we were constantly on the move and only at the hotel to sleep. It is an old hotel with paper thin walls and en suites built under stairs which meant I had to stoop to put on my make-up and dry my hair. Having said all this - - still value for money.
the secure parking and building security no plates or cutlery. no plug for the sink, or dishcloth or detergent.
The friendly welcome we received on arrival
Was easy to catcah transport and cheap for one night stay. My name was on the booking sheet and my friend was let into the room without confirming with me that she was staying with me. I felt this was extremly appauling and should not have occured, i should have been checked with before they let them check in. What if i didn't have those people staying with me?? Also the room was dirty, the microwave was dirty, the floor had food on it (food we had not eaten and it was there when we walked in) it was under the little table near tv. Generally cleaning standards were low.
Very clean, good for internet and close to restaurants and shops.
the bathroom and toilet were next to my room the smell of cigarettes in the room
The Bar at the restaurant and the staff were very friendly
The convience of having the trams at your door step. Not having bed lamps and curtains needed to be repaired and maybe new pillows.
The staff were very helpful. The facility was nice from the outside but very tired inside. There were ants in my bed, and no soap in the bathroom. If we had known it was more for backpackers we would not have stayed. The picture on the web is misleading.
Couteous staff, pleasant surroundings. 1st night was very disruptive due to some young hooligans across the hallway slamming doors into the early hours of the morning. Thankfully the staff relocated me to another room.