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Air conditioning was very poor.
the air conditioning was not working in our room and it was very hard to deal with the staff on this matter. in the end, they changed our room but it was hard to make them understand the room was beautiful and the view was georgeous.
Very impressed in all aspects that you expect from a hotel in this class. The whole place and area was a very pleasureable experience. A class act that would be very hard to beat for value for money. nothing
The tranquillity of the place and the unobtrusiveness of the staff. The rooms are just a bit too hot, but one can always open the window and let the sea breeze in.
Very nice hotel , nice rooms and bathrooms,very clean (!). Friendly staff,good food and SPA .The hotel is worth of its 4 stars. No balconies.
the fish was exellent,but the meat was not very good (trop salé et trop gras paella was exellent
Excellent value. Good breakfast, typical 4 star in Spain. Tired and did not have to drive to o Grove. Expensive restaurant but good and convenient.
The hotel staff were very friendly and helpful and the views were outstanding. We had the half board and the food was great value. The ladies on reception (fatima and pals) were excellent! The spa is a must. Balconies would have been great.
The hotel was right on the water. Letting the ocean breeze into the room if you wish. Quiet, relaxing place with walks along the water.
The quiet location overlooking the bay was wonderful. This was our 3rd stay at this hotel and it matched the first two stays. Very good buffet breakfast. We received a very good rate from Booking.com after having checked directly with the hotel approx. 1 month earlier. Could use more client internetstations or offer a station for adults only as children seemed to monopolize the 2 units.
The location of the hotel,the facilities it has to offer and the view from the hotel bed room was excellent
central location difficult to arrive there with a car
location of the hotel is great, directly next to the old town the rooms are a little bit shabby, a renovation would do good
Size and layout of room. Friendliness and helpfulness of staff particularly the language difference
There was the housekeeper who noticed that we were dying of the heat and brought us a fan. The front desk clerk ... she was very rude
location I think it was a little bit over priced
Location & price
Location - superb for our requirements. Cleanliness of hotel. Friendliness of catering and housekeeping staff. Certain front office staff were cold and less than friendly. Not at all welcoming and quite clinical. There was no "did you enjoy your stay, hope to see you again" on departure. I appreciate that this may well be a 'business' hotel however we were tourists!!
Comfort, staff, position Noise from other rooms and from impolite people during the night
l did not enjoy my stay. It mainly caters for tour groups and large group bookings, rather than individuals. It is very noisy. The facilities listed on website were not available even though requested well in advance. ie; Car-parking & double bed.
very friendly staff, good position, very close to train and bus station as well as city centre
Easy to reach. In a good location (near train station and city), clean and comfortable. Got the wrong information about the spa. The special price was for one hour and renting the flip-flops was 2 Euro not 1.5. That s not a big deal but getting the wrong information was annoying. Anyways the spa was wonderful!
Central location. Tiny, expensive parking spaces. Poor breakfast selection. Dated interiors.
Very big rooms and nice and comfortable bathroom The location is very good for everything
Very polite in reception and the spa offer that they have, it was fantastic!
We stayed in one of the hotel suites which was perfect in every detail and we really liked the authentic "castle " feel to the place. We were a little surprised at the restaurant service it didnt quite match the level of quality generally at the hotel but it was ok.
Great building with a lovely pool Menu was a litle restricted and a very small wine list
An interesting building with character, and antique furnishings to the communal areas, and the food was excellnt - one of the best steaks I've ever had. There is a decent sized pool with sun beds and grassed areas, but it has restricted opening times - strangely closed between 1400 and 1600, I think due to supervision issues - but a real nuisance when you simply wish to relax in the sun.
Pool Reception staff not very good
Beautiful hotel. Food OK, but not amazing. Very clean. Staff very accommodating. Very much enjoyed staying here and would choose to stay again Disappointed that there was no wi-fi in the room and it didn't work very well in the common areas.
very pleasant stay
Although the hotel had some very beautiful common rooms and the bedrooms were comfortable, it lacked an ambience. Breakfast was nice No restaurant to speak of and we had to travel 10 - 15 kms to find the next village to eat. Difficult to find as the address says Vilagarcia but it is not in Vilagarcia.
Most attentive helpful reception staff with added bonus of having some knowledge of English, not common in Galicia. Good lounges and internet access. Pool not open in late June! Government inspectors blamed. No real garden. Room too hot and close: ch set not to go below 19 deg C. Poor bathroom ventilation. Breakfast not four star standard: relatively poor range of hot and cold meat, cheese, etc., only comprehensive in regard to sweet cakes. No English spkg tv channel, despite availability elsewhere of cnn and sometimes Sky News.
Building and gardens were very pleasant. The quality of care from the staff enabled us to have a relaxing vacation. Swimming pool pleasant and not overcrowded. Lounge areas comfortable and attractive. We found some difficulty initally locating the hotel (as we did not have GPS). The address did not generate easy directions from internet map websites.
nice room and pool, excellent breakfast thin walls
Lovely atmosphere beautiful building well maintained.Helpful staff & a very good breakfast buffet.
We had dinner in the restaurant and were pleased with the quality of the food and wine.
After walkin the Camino for three days, the Parador was paradise. Clean, quiet and beautiful. We loved the location. Right in the old city.
The entire hotel
The room was of small size.
Room, swimming pool, staff should have a wider range of choice for breakfast
Nice staff, comfortable and clean room. Very good breakfast when comparing with other 4 star hotels. Not a complaint but be sure you have a car if staying at this hotel.
The staff were very pleasant and the shower was fantastic The location was poor. There were no kitchen/restaurant at this hotel and so all we had was a basic breakfast of cakes, coffee, juice or croissants. There was no cooked breakfast available. The only positives of the stay were the staff and the deluxe shower.I have stayed in 3 star hotels where the facilities are much superior to this. There were no available pay per view channels. If you look beyond the cotemporary design and layout this was definetely not a four star hotel.
Attentive ,helpful staff, excellent buffet breakfast,and 75 meters away from the beautiful and sheltered canelas beach. Expensive car parking for guests staying ay the hotel, this should be inclusive with the room tariff
The view and the modern decor were very satisfying. The staff were very nice The ultra-modern shower "cabin" was more than we needed and not user friendly. The restaurant was nicely decorated, but too bright and very noisy. I would not eat there again.
Rooms and bathroom very impressive. View of sea and closeness to beach.
What I liked the best was the Hotel's cleanliness and comfort of the rooms, it's situation towards the city (it is in the outskirts of Sanxenxo but at about 5 minutes walking) and all the decoration. It is very well decorated in a designish, modern and cozy style.
nice modern room, calm place near a wonderful beachб free wi-fi everywere in the hotelб very delicious; хороший современный номер, тихое место рядом с отличным пляжем, бесплатный wifi, очень вкусно typical for Spain, evening meal starts at 19-30 (the earliest), as it is a-la-carte you can't finish untill 21 ; если вы привыкли ужинать около 19, то не заказывайте ужины в отеле - типично для Испании, ужин начинается не ранее 19-30, а так как буфета нет (только a-la-carte), то ранее 21 закончить ужинать не получается
O quarto é espectacular, e a casa de bamho um sonho. Aquele banheira de hidromassagem era fantástica, apenas faltava um pouco de pressão na saida da água.
Amazing room! I think that many 5 star hotel which to have this quality!
Thoroughly recommend this Hotel and we are seasoned travellers.Excellent sea views Quiet at night Good modern design.Very helpful and pleasant staff Comprehensive breakfast included Will stay again.Easy access to Santiago and Pontevedra by car
Friendly and very pleasant hotel. Situated along the river Arousa. Service and rooms very good. Breakfast is enough. Parking
Well placed, staff spoke English, excellent restaurant Having to pay to use the garage is mean
The staff were very helpful and very plesant. The hotel was clean and tidy. For breakfast there was a variety to choose from and the resturant provided some lovely food (although a little on the expensive side). The location was just out side the main town centre and a 5 minute taxi ride away (7 Euros). Would recommend for a weekend break.
Clean, friendly staff
Helpful and friendly staff. Great view of the beach. The beds were hard, and seemed cheaply made. The 85 euro/night rate seemed too much for the room and services (but maybe the beachfront location explains it).
Modern rooms in good location for the historic part of the city, 15 minute walk to bus and train stations. Would stay again. No English language TV
Value for money, clean
Rooms very spacious. Worked out very well for our trip. Difficult to locate.
Room was very clean and comfortable. Food in cafeteria was good. The hotel has a few limited parking spaces out front. There are spaces on the riverbank which become free after 6pm. Even though the rooms have a washing machine there are no facilities available to iron clothes
We were very comfortable and enjoyed our stay. The apartments are spacious, attractive and were presented very clean, the staff were friendly and helpful, and we enjoyed the food in the cafeteria. The view out of our windows, which would have been very pleasant with a little stream and ducks, was marred by the graffiti on the wall of the building opposite. However, the area was perfectly pleasant and we were not aware of any other problems.
The staff were friendly and efficient. The room was clean, with a large bedroom and lounge/kitchen area. The location was excellent and only a short walk away from the old town. There was free on-street parking within 50m of the hotel.
Easy to find, convenient parking, great location close to Old Town. The staff was great and apartment very clean. Really great apartment; unfortunately, I would not return due to detractions. Lost one night's sleep to sewage smell that permeated apartment(second floor). Smelled bad outside so maybe from factories south of town? It was fine other nights. Did not like walking past working girls and their bosses above hotel late at night. WiFi is great if you have a laptop but a computer for guests without laptops would be a plus.
Friendly staff, super space in the apartment far bigger and grander than we had expected. Not overlooked. Not a picturesque view but pleasant.
Very well equipped, washing machine, cooking facilities. Close to restaurants and sights. The most comfortable hotel of our holiday.
Apartments were excellent and facilities were good Back of the apartments face poor housing
THe facility needed some updating. It was near the town center - great in the day, but a booming concert at night made the walls shake and sleep difficult.
Beautiful renovated medieval building. Excellent location on the waterfront. Excellent breakfast, especially the fresh fruit. Some minor weak points: irritating generic classical muzak in the restaurant. No coffee/tea making facilities in the room and no room service before 8am.
we really liked the location,so easy to town,restaurants,board walk and bus station.the parador is very nice and warm and not too austere like some we have visited. when i asked one desk employee for a dinner recommendation ,she snipped "the parador" and then when i politely responded that we would like to walk and dine outside the hotel she sort of rattled off a few places but very quickly and with disinterest as if they were all the same and not worth her time.Made the parador seem desperate for business and was a very stuffy attitude to display to a guest.Another younger girl was quite helpful earlier in telling us interesting port towns close by that we could visit.So I would chalk the dinner incident up to the individual and not the general attitude of the other employees.
Attentive staff, large comfortable room, interesting local based menu. An excellent touring area; would definitely return.
The buffet breakfast which was included with the room rate. Also, the terrace with water fountain where there was beverage service was most pleasant. The rooms were large. The carpeting in the hallway and stairway needs to be cleaned or replaced.
Everything! This place is awesome!!!!! No internet
Very modern, good quality accomodation, staff very helpful and friendly. My wife and daughter enjoyed the spa treatments. Well located. Very good value for money
In your website you mention that thsi Hotel has Wireless internet acess avaible for a fee of 3€/hours, but in fact they do not have internet access at all available to customer.This had a very big impact has this was a business trip and internet acess was a decision fact for me to book this hotel intead of others.
Old hotel but we stayed in brand new chalets at the rear of the hotel and they were very good. Spa treatments were relaxing after a long walk on the Camino Nothing
Great location and facilities
City location Included breakfast was the worse of our trip in Spain.
The staff was very kind, rooms in good conditions, wi-fi, acceptable breakfast, good location. I didn't find something wrong with this hotel
friendly staff.clean room restaurent was expensive for food and wine at this class of hotel
The ratio value for money. A 2 star Hotel with some 3 star characteristics.
Did no like the lack of bedside carpets [cold floors] and in-room safe, but particularly, the need to vacate the room by noon so that the [very friendly and competent but always hovering around] housekeeping ladies could get to the room by 1:30. On vacation, I don't want to have to worry about waking up early, if I go to bed by 2-3 am, which we did every night.
Convenient location Vey clean room and public spaces 3rd bed in room was totally inadequate No hot items available at breakfast (but good cold choice) Absence of shelves in bathroom Hot water supply indifferent
the staff were very friendly and patient.The room was comfortable and bright and the hotel was only a short walk away from the city centre. the card-key to enter the room.
Very impressed. A modern hotel decorated to a high standard. 10 minute walk to the train and bus stations, 10 minutes to the old town. Excellent.
everything is excelent
It is just a wonderful hotel, everything about that hotel is great and we Iwould very much like to go back and stay for a week.
This hotel is a jewel. The photos do not convey the incredible natural beauty that surrounds it. The rooms are gorgeous and the staff is both warm and welcoming. It is the nicest of the twenty five hotels I have stayed at in Spain while trekking coast to coast..stay here-definitely!!! You'll be back! You can walk to the closest town through a beautiful park and local vineyards in fifteen minutes! Nothing at all!
Absolutely beautiful inside and out. The attention to detail in every respect. The service by Anna. Breakfasts were way above the average we have experienced when traveling. We are traveling for three months, but my wife continues to refer to Torre do Rio as the "beautiful place"!
Wonderful setting. Beautifully restored building in lovely grounds. The breakfast was fantastic. The staff were very friendly. There was no evening meal available and as we were on foot this was a problem for us. If you are walking the Camino it is about 2.5 km off the route and not near any other restaurants. But this was because of our situation and not the fault of the hotel.
The setting by the stream surrounded by woods was very relaxing. The breakfast and room facilities were excellent quality. We had some trouble finding the place. We would have liked to have the option of dinner on site.
Location, extensive buffet breakfast expensive parking considering there was no parking available on the street
the breakfast buffet was very good, familial with an extended choice Air conditionning would be a plus. The garage access is too narrow, we stopped using it after scratching the car
Bad smell in bathroom around toilet which was leaking onto the floor. We were moved from a previous room which had a toilet that was also leaking badly.
We enjoyed the location and the breakfast!
Close to all restuarants bars and beach Wi Fi did not work in any part of the hotel,Rooms very small and walls paper thin
The new bedrooms, altough more expensive, are far more comfortable The new section was not finished yet: one towel support as still on the floor wrapped and an electric socket had no cover. The breakfast could use some improvement. The bedroom only had one 'attic' window
The location it has good access to the beach 50 meter and it is the best night area in o grove. Esta ubicado muy bueno con la playa y la zona de marchar. Its worth maybe 50-60 euro a night it is very low quality hotel.the rooms are like a nice hostel. Valle no mas de 50-60 euros es un hotel con poca calidad parece como un hostel no hotel.
I liked every aspect of the hotel for a short stay 6 days or less I was disapointed that there was no internet access in any of the rooms.In the loby there was only one computer to acess the internet. I do not mind paying for internet but these days every one has a note book. Please get a wifi modem so i can use my note book and i will definatly stay again.
Helpful receptionist. Some way out of Padron.
Excellent hotel with big rooms. Good swimming pool and restaurant. Nothing
Big hotel, big rooms, comfortable, clean. Not far from Santiago - about 15 minutes drive. Not good gps coordinates, it was hard to find since it is actually in Pazos-the second village after Padron.
Helpful staff. Convenient location. Parking facilities. Proximity to busy road.
Delightful staff, very informative, knew the area well and gave us good diretions to all locations Hard to find, constuction was a problem near the entrance to the hotel. Noisey jack hammer in the AM
The room was comfortable and clean, and the complimentary breakfast made the price seem like a very good deal. V. close to the beach and only a short drive (or a longer walk) to the lovely historic town of Combarro. The hotel is situated on a very busy road (with no pavements), which you have to cross to get to the beach. And other than the hotel and one beach taverna, there's nothing there. You have to travel (drive) to get food and drink (unless you eat in the hotel).
Near the city, that there was a pool and a roof-terrase
The staff were very helpful. They did not have a printer on the free internet computer. So they gave me access to the hotel syatem to print which I think was great service. The breakfast was very bad and very little choice no hot food
The staff were so helpful, nothing was too much trouble for them. The location was not within walking distance of many restaurants.
Friendly staff and very clean hotel! When checking out Mastercard was refused to pay with, while it was accepted as credit card to confirm the booking (reason given: 'Mastercard is too expensive for the hotel')
Friendly staff and room quality, balcony with seaview. Close proximity to busy main road
Staff were excellent and approachable. Proximity to beaches and town too. The pool was great. Breakfast was good but changing the butter to a 'margarine' spread was definitely a bad idea.
Gorgeous beach right across street. Good breakfast. Comfortable room. Helpful, friendly staff.