The fact that it was close to the beach. The food of the restaurant was very good and the staff was friendly. We believe the services, the room and the hotel itself was not worth the money nor it's really a 4 star hotel. It needs mayor upgrading.
Very good location for 1 night stay during car journey fron France to Italy. We booked paid parking but were provided by groung parking on hotel territory free of charge! Frendly hotel staff on reception reccomended us good restaurant for late night dinner nearby.
Location, parking, comfort of room, friendly and efficient staff.
Good location, parking ok, staff carefull. Breakfast was poor, the hotel is not a 4 star hotel really.
The hotel was v ery well situated near the town centre and beach The hotel was a little out of date, and did not seem to be 4star standard
I realy liked people who work in the hotel. They are very friendly. But only two of them speak English. The hotel is good lockated, just near the see and in two minutes wirking to the town centre. I would like to have more diferensiated breakfast with more fruits and cheese. As well in the night is impossible to order tee to the room. You have to go to the bar and take it your self.
Good location, nice view from the room.
Excellent location near the beach. Wide room with a lot of space. A bit difficult to find. Getting a parking space was a bit of a challenge
The presence of the private parking
View... And price for the one night stay. Parking. The hotel is some 3 kilometres from the town. You only can drive there from the hotel, no chance to get anywhere by walk. Beaches are not very much pleasant to visit. We hardly could sleep at night as the windows seems like do not provide any protection from noise from the road.
Sea View & parking Room was too noisy, shower was broken, towels were poor quality, breakfast was poor
location comfort in the room and breakfest
sea view Kitchen smells in the bedroom;drab and well worn furnishings; surly staff.
Having the room just above the kitchen. - And as for most hotels single rooms are just too expensive
I do not like this hotel at all. Churlish and rude personal and distasteful rooms. The beach - sorry sight.
The restaurant was extremely good value. The room was clean with a fair TV service. There was wi-fi. The staff were very friendly although english was not their language at all. The lift was in good order The bathroom was sad with broken bits and some black rot on the ceiling - the water pressure was low in the morning - otherwise acceptable. The impression was a 1970's Hotel up graded to fit the 2010's but arriving at the mid1980's. The price at 95Euro was, we thought high for this hotel - 55Euro would have been right however its proximity to Portofino may account for the price. The Genova boatshow was starting the night we stayed thus this was the only Hotel under 350 euros available.
Good position, nice nature area, freindly owners. Best regards to Mario!!!
Price, loxation To have shampoo in the room, breakfast
Very nice place to stay away from the city. You need to have a car to reach Genova
We enjoyed our stay, our roof was peaceful with a superb view of the countryside. The Hotel owner went out of his way to make us feel welcome, advising us where to eat good food with local wine. Superb would definatly use again.
Nice and quiet stay in a beautiful setting. Friendly welcome. We were traveling through and visiting the designer outlet on the way. The town of Gavi is small but very nice. The larger family rooms upstairs are much nicer than the double rooms on ground floor, even if these are also perfectly ok.
location Breakfast is mandatory for me in the each hotel.
The mountain view was absolutely wonderful considering the distance from the nearest city (it's less then 10 minutes drive). All the rooms were warm, tidy and well designed. The staff were incredibly nice even though we were quite late for check-in. The area can be a bit foggy night times so it's good to have GPS or a simple map.
Studio accommodation ,spotlessly clean, well equiped,good food in the restaurant. Needs better directions, can be a tricky to find. Would reccommed it ! Could do with better directions /sign posting
we stayed one night and there was blackout (no electricity) for this period
Rooms are confortable and the breakfast is simple but good -
Nice accurate privately hold hotel in the very centre of old Gavi town. The owner Guliano (I hope the spelling is correct) prepares georgeous espresso or guests! Comfortable beds. If you happen to stay there do not miss an opportunity and visit local restaurant Zenzero that offers traditional ligurian dishes. A bit further from Serravalle than indicated 8 km, but still convenient.
Breakfast terrace. Kindness of hotel staff. The noise during the night from main town square. No air conditioning
the staff recmmended a local reastrant which was very local and very Italian-- we enjoyed the food very much
Very good location, with a wonderful view on the castle. My room was very clean and fresh. Staff was helpful and friendly.
Easy access Parking problem (especially on Sunday), very poor breakfast
Good location for shopping. Room`s cleanness. Breakfast could be better!
Very nice breakfast, clean and modern facilities, and great hosts. Free wireless in rooms would be nice. There was one ethernet cord, but you had to use it in a separate room.
There was no airconditioning, while it was blisteringly hot. One tower fan in a room for three. Hotel staff chose not o speak English when I complained, they spoke English till then. do not stay at this hotel
almost everything small parking in front of hotel, other parking a bit far
Qiuet, very nice rooms, one of the reception ladies was very helpful. The warm Jacuzzi was nice The free wireless internet connection supplied through a 3G router was terrible. But at least it was free
Friendly staff, excellent room and wonderful restaurant.
Fab hotel, massive room, good restaurant, friendly staff, quiet. No complaints
faux 'oil' paintings hung at random heights throughout are singularly awful. music in all public areas is obtrusive
Plus / friendliness staff, pool area, room comfort Minus / breakfast quality
Professional staff, excellent breakfast, great central location
All staff were friendly, helpful and always ready to help. With a baby we needed boiling water on occasion (as there were no water cookers in the room) and this was given to us by staff at any hour with a smile. Excellent! The central location and room service/restaurant were very good quality for the money and we would go again anytime. We were dissapointed about the baths as with a name- terme- you associate thermal baths of course. we did not make it to the public baths next door but suspect that these were the actual thermal baths we were hoping to see. good marketing though. facilities were simple but in good shape however.
Grand decor, great position, nice and quiet, good breakfast. Bar closed very early,or not open at all, evening meals inferior to local restaurants, bed hard, extra charge for pool not clear until you use which is expensive unless you spend a few hours in there. With just a bit more attention to detail this would be a fantastic hotel
I have stayed there before and this was the cheapest i have stayed for i will use you agian. I have bought a house in the area so will be going again soon.
The spa facilities were very nice and our skin felt great after the thermal springs. The beds were very hard (and we like a very firm mattress!)
efficiency, location would not consider it "comfy" or "charming"
It is not common in other spa hotels to charge for using the pool while you are staying there. When I went through the hotel website it was said that the pool is included and it was one of the main reasons for us to chose the hotel. The staff seemed indifferent and tired comparing to other hotels in italy and we've been in quite a lot of places in italy.
Room was very small, airco did not work, matrass was old and worn. Hotel is clearly past its prime and needs serious money to bring it up to standard. As we only stayed, we did not use the spa, hence, these might be of better standard.
Great choice of breakfast Wi-fi only available in the hall
Extreme high and extra charges for using pool and sauna
good - we were there for one night for a family visit and foünd the hotel to be very satisfactory
Staff friendly Lack of heating. Very restricted restaurant mene
Newly remodeled hotel. Comfortable, spacious, well-lighted room. I loved the little balconi overlooking the green hill facing my room. Very pleasant and efficient staff as well as management. I was very pleased with the quality service and attention I received.I felt at home at Hotel Valentino.
Pleasant staff. Modern, clean hotel with comfortable rooms Main entrance covered in snow and ice. Not cleared or gritted even though there were more staff than guests!
Cost of the room 80 degrees F (27C) outside on June 1st but the Hotel do not switch on the air conditioning in the rooms until July 1st! Breakfast was poor in the quality and variety of food on offer.
large rooms, comfortable bed, had a garage, clean sheets and towels, breakfast went on until midday, cheapest hotel in the area rooms were not that clean (lots of dead bugs everywhere and tables weren't clean) and breakfast was awful (hardly any choice, all stale, any cooked food was extra)
Free parking, quiet location within walking distance to the city centre.
Low price, clean rooms, good parking possibilities Terrible breakfast, poor food in general, unfriendly staff, no wireless Internet connection although web page promised this
hospitality of the staff 1) poor breakfast and quality of meal in general; 2) too noisy at night time (because of many junior sportsmen).
Very friendly owner who provides customised services and takes care of your individual needs, special nutrition and habits. I definitely recommend this hotel.
Rooms were like small suites with a private parking space.The attached restaurant "La Bucca" was excellent. The advertised swimming pool was under reconstruction when we were there.
superb restaurant next door, clean & nice rooms, easy parking near the room door, easy-to-find location breakfast is not included and costs 5 euro perperson - though, very poor.
Room was spacious Unfriendly staff, bathroom needed an upgrade, room service not available because the restaurant/kitchen staff were too busy with private functions.
clean quiet comfortable
easy car parking, family friend
The room was large and comfortable with a small porch to sit on which was nice. The bathroom was very small and cramped. Maybe the room could be a bit smaller to enlarge the bathroom.
The restaurant is excellent - but seems to be independent from the hotel. The heating is controlled from reception, which means that the room was often cold.
Regular hotel with regular services
It was a pleasant time to be there.
The air condition system was broken. Huge implications for comfort and sleep
Room was fine but no restaurant and water in shower was cold at all times due to plumbing problem. No discount was even offered for the inconvenience.
Nice, quiet and pleasent atmosphare
staff was very helpfull and understanding with my family of 5 hard to find
We had problerms upon arrival , since the hotel did not offer asssitance with the lugagees, and there are big, lengh stairs to reach the lobby, and my parents are seniors above 80 yrs. The receptionist could have beign more friendly, flexible and ehlped in some way...
Not much really. If something, the LCD TV and the Internet point in the lobby. Rooms are very small with old furniture. Similar to rooms of 1-star hotels. Location is shady - just next to the railroad and a good 7-8 min walk to the city and the beach. Staff handles breakfast and reception at the same time. Parking is 50 m away and costs 5 Euro. If you truly have to be in Varazze, please consider another option.
A good family hotel, the pool was particularly nice for the kids as the beaches were rather overcrowded. The building wirk opposite was a bit noisy as were the trains from the station. But it was in a convenient position in the town.
Lovely hotel with friendly and welcoming atmosphere, and a very nice pool area. I had to cut my trip short and hotel staff were most understanding and helpful in this matter. Excellent location near central station and very close to town and beach. A/C was a bit noisy off and on, but worked well.
The staff and the big dog.
Nice staff, good breakfasts Bathrooms very cramped - they really should not have bidets.
Pleasant manner of staff. Decor and fittings rather dated and have seen better days, in need of refurbishment throughout. Lists of do's and don'ts can and can't do all over. Eg, cant eat or drink in room, (restaraunt not open evening during our visit) cant use pool at certain times, not a picnic area etc.
Good Breakfast, two bathrooms in room, large windows, big room, free gated parking Some Train noise, Renovation construction on the front of the building
we were here before, to visit genoa boat show via a very convenient boat / ferry connection this was the reason for choosing this location getting there by car is very difficult due to heavy rainfall we took 3h from genoa boat show to get to the hotel
Convenient for purpose of trip Food at linked restaurant was terrible. Breakfast very limited
quite run hotel Work is being done on external decoration on front elevation and itheir is minimum noise. It is an old building and work has to be done sometime, will look nice when finnished.
The two different rooms we were in were large and clean. Bathroom lay-out a bit awkward. You had to circumnavigate the bidet to get at the toilet. Staff was friendly and helpful. The hotel is in a very noisy position, situated on a busy through road and despite double glazed windows traffic sounds could be heard all through the night. The bar opposite the hotel played loud music until midnight. We changed rooms from the seafront side to the back and that was better although there you hear the trains early in the morning.
The name was not marked clearly outside so I could not identify it!
Staff were very welcoming. Room/bathroom very good. Sea view, but obviously noisy with constant traffic which didn't bother us. Breakfast was really bad- machine coffee and orange juice which was awful. Didn't try the cheap looking ham or cheese. This is a country of great food (well in some places) so go to coffee bar next door which is fast with great coffee and cakes. Evening drink there is good too.
close to beach a bit noisy..but hey you're in Italy..
Location across from the sea.
An old hotel charm with necessary modern conveniences. Secure included parking.
View from our room, breakfast is good.
The courtesy and friendliness of the receptionist was exceptional A little noisy as the room was over the hotel smoking area
Close to beach Noisy
location to beach, friendliness of staff, cleanliness of room, simple but comfortable the fact that at first they wanted me to pay for using the airco. parking at the hotel is limited
Sea view, although one have to climb up to the hill to reach the hotel During breakfast there was very limited choice of food
A real Italian experience
Good location Old blankets
Good parking facilities at front of hotel. Secure. The hotel looked better from the outside than it actually was inside. It required considerable renovation to stairwells and corridors and some public areas. The rooms were clean but very basic. Some very old fixtures and fittings needed replacing (eg bedside lamps, bathroom fittings etc.
good and friendly hotel staff; enough space to park the car in front of the hotel; early breakfast the matras of the pilebed was bad and to short (180cm)
hotel position access to motorway,train services,parking,quiet position in town,good language skills of receptionists and there knowledge of the area.a good basic 3 star italian hotel.