Not good at all
Place was very dirty and unsafe and loud. This was rated as 4 Star and was more like 1 Star. Can’t beleive I paid hard earned money to stay there. Wanted to leave within 10 minutes of arrival. Don’t book here!
The staff was very pleasant and professional
I had a great room at a great price. It was in walking distance from most of the attractions. I would certainly visit again
Beachfront, room,, location, service. Miguel was the best.
The service and assistance at the front desk and the concierge were excellent - responsive, well-informed and courteous. Kitchen facilities in the room made it easy and convenient for us. It is a beautiful hotel!
Some deferred maintenance of bathroom fixtures detracted a little from the otherwise perfect room.
No Sunset cruise provided and no jewelry set (as p
The deals said "FREE Sunset Cruise and Matis Jewelry Gift", but the hotel had no clue about the Cruise or the Jewelry Gift. So, it is a rip-off when you provide a hotel but they have no clue on the deals.
It hurts feeling when you expect a Sunset cruise and your wife expects a jewelry gift and the hotel had no clue. I was getting similar hotels for $85 to $95 per day. So, I could have saved $150 to $175 if I would have booked another hotel. Are you going to refund me the money ? Can you return me my vacation time in Cancun? Can you not avoid give the false promise to next customers? The hotel staff marked myself to "No show" list for Chichen Itza tour when my name was there on their list and I specifically mentioned them that I am waiting in the lobby from 7 am (next to the guy Victor) when the pickup was at 7:30 am. The staff was more focused on selling me their tour deals rather helping me catching my bus. This was the worst experience in my life. I have travelled to multiple countries and travel every year at least 3-4 times, but never had such horrible hotel experience. Sad wife after a vacation is the last thing you can expect. Missing a tour bus when you are waiting for it 30 minute before their arrival due to hotel stuff inefficiency is horrible.
Got a partial ocean view and had view of side hotel and wall
Could be a diamond resort
location, service, facilities
water was too cold when took shower!
Location wasn't bad, well within walking distance to the action
Bugs in the room staff was unwilling to help Bar in lobby wasn't open Not much of a selection in food menu No action at the pool Disappointed in amenities
The turquoise color of its tranquil and calm waters, the incredible sunsets and the white sand that surrounds the Mexican-style rooms ensures guests the privacy and comfort they need to share with their families. Fiesta Americana Villas Cancn is situated on Punta Cancn, the heart of the hotel zone, very close to the main shopping malls, restaurants and bars in the city and just a few hours from archeological sites and theme parks. Inside the hotel, you will find a wealth of activities for every member of the family, whether for fun or relaxation.
Based on 2,111 reviews
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