Hyatt Ziva Cancun
Photos of Hyatt Ziva Cancun
About Hyatt Ziva Cancun
- Hotel RoomYou’ll have a private room with all the hotel’s amenities
- FreebiesThis stay includes Wi-Fi and Parking for free
Hyatt Ziva Cancun is a luxurious oceanfront hotel featuring all-inclusive amenities. This family-friendly property boasts multiple restaurants, a beachside spa, and suites overlooking the crystal-clear ocean, all located on the white sandy beaches of the Punta Cancun strip.
Guests can enjoy the Delphinus Punta Cancun Aquarium, as it is just steps away from the Hyatt Ziva Cancun property. Guests can also stop by the Solo Buceo Dive Shop for all the things needed to explore the gorgeous ocean. For those who prefer pools, the hotel features three infinity pools, which offer panoramic views of the Caribbean Sea. The on-site fitness center and various business services are great for business travelers who focus on work and want to unwind.
Accommodations at the all-inclusive Hyatt Ziva Cancun are luxurious, with 547 spacious suites featuring modern Caribbean décor. All suites include rainfall showers, complimentary refreshment centers with soda and beer, the latest in high-tech entertainment, and turndown service. Some of the hotel’s finest suites include its Swim Up King Room with direct, semi-private access to an infinity pool. Guests can also choose the Turquize Sky Ocean Front Master Double Room, which is adults-only, with a massive balcony and a private hot tub. The hotel also offers the 4,381 square-foot Presidential Suite, which encompasses the entire 18th floor.
Hyatt Ziva Cancun’s dining options are just as elegant and vast as its suites. In addition to several globally inspired restaurants, Chevy’s offers American fare in family-friendly digs, while Bastille’s caters to an adult-only crowd with its gourmet French cuisine. There is also a lively microbrewery and sweet tooth-pleasing dessert parlor.
Whether guests are planning a destination wedding, honeymoon, family vacation, or business excursion, the Hyatt Ziva Cancun has the luxury accommodations and features that will make any trip unforgettable.
Latest deals for Hyatt Ziva Cancun
Amenities at Hyatt Ziva Cancun
- Private beach
- Snorkeling
- Outdoor pool
- Beachfront
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Adapter
Things to do
- Gift shop
- Bicycle rental
- Snorkeling
- Evening entertainment
- Beauty salon
- Table tennis
- Pool table
- Water sport facilities (on site)
- Basketball court
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool with a view
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Tea/coffee maker
- Coffee machine
Family friendly
- Babysitting or child care
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Playground
Accessibility and suitability
- Hypoallergenic
- No smoking
- Designated smoking area
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- Shared lounge/TV area
- TV
- DVD player
General
- Family rooms
- Privacy curtain
- Storage available
- Beachfront
- Seating area
- Telephone
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Toilet
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service (additional charge)
- Valet parking
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
- Sofa bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Reviews of Hyatt Ziva Cancun
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Customer service was given the utmost priority! You can see the level on each and every member of the Ziva team. They truly cared that their customers had the ultimate time of their lives at their resort and were there to serve the guests. They all smiled and had immense level of gratitude, just towards the fact that you decided to select their location for vacation. We normally don’t spend money and time to be at the same location more than once, but the team at Hyatt Ziva, from Karen who took care of our room to the highest level of managers, may have changed our minds into making sure that we returned to their place. Absolutely loved this place and above all their treatment of their guests!
Best experience! Staff was incredible and were there to tend to every want. Hotel was clean and beautiful! Food was great! Definitely want to return here without a doubt!!
Pros. The staff and the attention to detail was incredible. They truly treat you like royalty. The location and food were excellent too. Everything was perfect
Cons. Absolutely nothing!
Pros. Amazing staff service
Cons. Food.
Pros. Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Pros. The staff, property, services, and landscape are amazing
Pros. Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Cons. There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.
Pros. Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Cons. The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
Pros. North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Cons. Intermitent Wifi and Cable TV, extra charges for additional person.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options like at Hyatt Ziva Cancun?
Hyatt Ziva Cancun offers several globally inspired restaurants, including American fare at Chevy’s, gourmet French cuisine at Bastille’s, and a lively microbrewery and dessert parlor.
Are there any concerns about the food quality at the hotel?
Some guests mentioned that the Japanese restaurant, Moongate, did not meet their expectations for Asian food, with complaints about the freshness of the fish and the authenticity of the dishes.
What can guests expect from the hotel's suites?
The hotel offers luxurious suites with modern Caribbean décor, rainfall showers, complimentary refreshment centers, high-tech entertainment, and turndown service. Some suites, like the Swim Up King Room and the Turquize Sky Ocean Front Master Double Room, offer unique features for a more exclusive experience.
Is the hotel family-friendly?
Yes, the hotel is family-friendly, with amenities such as a kids' club, child pool, and indoor play area, making it suitable for family vacations.
What are the best times to visit Hyatt Ziva Cancun?
The high season at the hotel is in February, while the low season is in October. Visitors can plan their trip accordingly to enjoy the best of what the hotel has to offer.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean comes highly recommended.
Consider the Adults-Only Option
If you prefer a more tranquil experience, consider booking the Turquize Sky Ocean Front Master Double Room, which is an adults-only area with a massive balcony and a private hot tub.
Be Mindful of Room Assignments
Some guests experienced issues with room assignments, particularly when booking oceanfront rooms for families with older children. It may be helpful to confirm room details in advance to avoid any inconveniences upon arrival.
Explore Nearby Attractions
The hotel's proximity to attractions like Delphinus Punta Cancun Aquarium and the Solo Buceo Dive Shop provides convenient opportunities for leisure and exploration.
Dine at Chevy’s for Family-Friendly Atmosphere
If you're traveling with family, Chevy’s offers American fare in a family-friendly setting, catering to a wide range of tastes and preferences.
Be Aware of Dress Codes
Some guests were surprised by the dress codes at certain restaurants. It's advisable to check the dress code requirements for each restaurant to ensure a seamless dining experience.
Opt for Club Lounge Rooms
Upgrading to the club lounge rooms was highly recommended by some guests, as it provided access to additional amenities and personalized service, making it worth the extra cost.
Consider the All-Inclusive Package
Many guests appreciated the all-inclusive nature of the hotel, highlighting the quality and variety of food available. Opting for the all-inclusive package could enhance your overall experience.
Plan Special Occasions Carefully
If you plan to celebrate a special occasion at one of the hotel's restaurants, it's advisable to clarify any complimentary offerings to avoid misunderstandings during your stay.
Utilize the Kids Zone
Families with children praised the kids zone and the attentive staff. Taking advantage of this facility can provide a fun and safe environment for children to enjoy.
Location
What's nearby
- Delphinus Punta Cancún125 yd
- Forum Beach0.3 mi
- Playa Caracol0.3 mi
- Playa Chac Mool0.6 mi
- Cancun Golf Club at Pok Ta Pok1.2 mi
- Playa Tortugas1.8 mi
- Acuario Interactivo2.3 mi
- Playa Langosta2.6 mi
- Playa Marlin2.6 mi
- Kukulcan Plaza2.7 mi
- Torre Escenica3 mi
- Parroquia de Cristo Resucitado3.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hyatt Ziva Cancun
Low season | September |
|---|---|
High season | December |
Average price (weeknight) | $546 |
Average price (weekend night) | $534 |
When to book a room at Hyatt Ziva Cancun
Top tips for your stay at Hyatt Ziva Cancun
- If you’re after a cheap room at Hyatt Ziva Cancun, then you should consider staying during the low season. The cheapest deals can generally be found in September and October.
- Prices can also vary depending on which day of the week you stay. For the best room deals at Hyatt Ziva Cancun, plan to stay on a Sunday or Thursday. The most expensive day is usually Tuesday.
- The cheapest price a room at Hyatt Ziva Cancun was booked for on KAYAK in the last 2 weeks was $414, while the most expensive was $564.
- How long should you stay at Hyatt Ziva Cancun? KAYAK users usually book their rooms here for 3 days.
FAQs when booking at Hyatt Ziva Cancun
What are the dining options like at Hyatt Ziva Cancun?
Hyatt Ziva Cancun offers several globally inspired restaurants, including American fare at Chevy’s, gourmet French cuisine at Bastille’s, and a lively microbrewery and dessert parlor.
Are there any concerns about the food quality at the hotel?
Some guests mentioned that the Japanese restaurant, Moongate, did not meet their expectations for Asian food, with complaints about the freshness of the fish and the authenticity of the dishes.
What can guests expect from the hotel's suites?
The hotel offers luxurious suites with modern Caribbean décor, rainfall showers, complimentary refreshment centers, high-tech entertainment, and turndown service. Some suites, like the Swim Up King Room and the Turquize Sky Ocean Front Master Double Room, offer unique features for a more exclusive experience.
Is the hotel family-friendly?
Yes, the hotel is family-friendly, with amenities such as a kids' club, child pool, and indoor play area, making it suitable for family vacations.
What are the best times to visit Hyatt Ziva Cancun?
The high season at the hotel is in February, while the low season is in October. Visitors can plan their trip accordingly to enjoy the best of what the hotel has to offer.
What activities are included in your stay at the Hyatt Ziva Cancun?
During your stay at the Hyatt Ziva Cancun, you can participate in a variety of planned outings and social events. Many of these are complimentary for guests and include activities such as dancing, yoga, water polo and pottery. For an added fee, you can also pamper yourself with a spa or beauty treatment.
Are there any special suites or romantic hotel packages for honeymooners at Hyatt Ziva Cancun?
Honeymooners might want to stay in the awesome Turquoize Suites. Secluded with views of the Caribbean Sea, its locale is extremely romantic. For added luxury, these suites come with butler service. When you sign up for the honeymoon package, you’ll also get a complimentary bottle of wine and a discount on spa services.
How can I possibly upgrade my stay at Hyatt Ziva Cancun to make it even more special?
Upgrade your reservation to a room on the Club Level for a list of added amenities. With this upgrade, you’ll receive a number of special amenities. This includes access to a private lounge with an assortment of stylish drinks and premium snacks served all day. Stop by the lounge anytime to make yourself a cup of espresso. Additionally, you can enjoy a continental breakfast in the club lounge. Each club level room also comes with robes and slippers to make your stay feel more luxurious.
What activities can kids enjoy at the Hyatt Ziva Cancun?
Upon check-in, you can register your kids in the KidZClub. This club provides supervised activities for young guests such as water games, face painting, dancing, air hockey, kickball and video games. Babysitting services are also available to guests who are lodging at Hyatt Ziva Cancun.
Is there any live entertainment at the Hyatt Ziva Cancun Resort?
Hyatt Ziva Cancun offers live performances in its outdoor theater. Family oriented, its performance line-up includes musical acts, magic shows and dancers. Snacks and drinks are also served at every show.
What’s on the menu at Hyatt Ziva Cancun?
With an array of restaurants on-site, guests can enjoy a variety of foods while on vacation. The resort serves international fare from Asia, Italy and other countries. Its menus include dishes such as grilled steaks, fish tacos, spaghetti, burgers and ice cream sundaes for dessert. A full-drink menu with Artisan beers, gourmet coffees, margaritas and other cocktails is also available. If you’re hungry in-between meals, there is also a pastry shop with treats like brownies, cookies and cake pops.
Are tips and gratuities included in your inclusive hotel package at Hyatt Ziva Cancun?
Tips and gratuities are included in your resort costs. However, guests are welcome to tip housekeepers, servers and luggage attendants if they so desire.
What are nearby services within reasonable walking distance from the Hyatt Ziva Cancun?
The Hyatt Ziva Cancun is a 10m walk to the Plaza Forum. In the plaza there is a movie theater, souvenir shops, clothing stores and numerous fast food restaurants. Other shopping malls within walking distance of the resort include Plaza la Fiesta and Plaza Caracol.
Where is Hyatt Ziva Cancun located?
Hyatt Ziva Cancun is located at Blvd. Kukulcan, Manzana 51, Lote 7 in Hotel Zone, 5.7 miles from the center of Cancún. Delphinus Punta Cancún is the closest landmark to Hyatt Ziva Cancun.
When is check-in time and check-out time at Hyatt Ziva Cancun?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Hyatt Ziva Cancun.
Does Hyatt Ziva Cancun offer free Wi-Fi?
Yes, Hyatt Ziva Cancun offers free Wi-Fi.
Does Hyatt Ziva Cancun offer free parking?
Yes, Hyatt Ziva Cancun offers free parking.
How far is Hyatt Ziva Cancun from the airport?
Hyatt Ziva Cancun is 10.9 miles from Cancun. Hyatt Ziva Cancun is 44.4 miles from Cozumel.
Does Hyatt Ziva Cancun have a pool?
Yes, Hyatt Ziva Cancun has a pool onsite.
How does KAYAK find such great Hyatt Ziva Cancun hotel deals?
KAYAK scours the web for all room deals available at Hyatt Ziva Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hyatt Ziva Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hyatt Ziva Cancun.
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Value for money | 9.2 |
|---|---|
Distance to city center | 5.7 mi |
Nearest Airport | Cancun |
Distance to airport | 11.1 mi |