Customer service was given the utmost priority! You can see the level on each and every member of the Ziva team. They truly cared that their customers had the ultimate time of their lives at their res...
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4 stars
Hyatt Ziva Cancun
Blvd. Kukulcan, Manzana 51, Lote 7, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 848 7000Photos of Hyatt Ziva Cancun
Overview
Hyatt Ziva Cancun is a luxurious oceanfront hotel featuring all-inclusive amenities. This family-friendly property boasts multiple restaurants, a beachside spa, and suites overlooking the crystal-clear ocean, all located on the white sandy beaches of the Punta Cancun strip.
Guests can enjoy the Delphinus Punta Cancun Aquarium, as it is just steps away from the Hyatt Ziva Cancun property. Guests can also stop by the Solo Buceo Dive Shop for all the things needed to explore the gorgeous ocean. For those who prefer pools, the hotel features three infinity pools, which offer panoramic views of the Caribbean Sea. The on-site fitness center and various business services are great for business travelers who focus on work and want to unwind.
Accommodations at the all-inclusive Hyatt Ziva Cancun are luxurious, with 547 spacious suites featuring modern Caribbean décor. All suites include rainfall showers, complimentary refreshment centers with soda and beer, the latest in high-tech entertainment, and turndown service. Some of the hotel’s finest suites include its Swim Up King Room with direct, semi-private access to an infinity pool. Guests can also choose the Turquize Sky Ocean Front Master Double Room, which is adults-only, with a massive balcony and a private hot tub. The hotel also offers the 4,381 square-foot Presidential Suite, which encompasses the entire 18th floor.
Hyatt Ziva Cancun’s dining options are just as elegant and vast as its suites. In addition to several globally inspired restaurants, Chevy’s offers American fare in family-friendly digs, while Bastille’s caters to an adult-only crowd with its gourmet French cuisine. There is also a lively microbrewery and sweet tooth-pleasing dessert parlor.
Whether guests are planning a destination wedding, honeymoon, family vacation, or business excursion, the Hyatt Ziva Cancun has the luxury accommodations and features that will make any trip unforgettable.
Latest deals for Hyatt Ziva Cancun
King room
Double room
Standard room
Resort room
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hyatt Ziva Cancun
- Private beach
- Snorkeling
- Outdoor pool
- Beachfront
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- 24hr front desk
- Safety deposit box
Things to do
- Gift shop
- Bicycle rental
- Snorkeling
- Evening entertainment
- Beauty salon
- Table tennis
- Pool table
- Water sport facilities (on site)
- Basketball court
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool with a view
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Family friendly
- Babysitting or child care
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Playground
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Adapter
Accessibility and suitability
- Hypoallergenic
- No smoking
- Designated smoking area
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Tea/coffee maker
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- Shared lounge/TV area
- TV
- DVD player
General
- Family rooms
- Privacy curtain
- Storage available
- Beachfront
- Seating area
- Telephone
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service (additional charge)
- Valet parking
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Toilet
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
- Sofa bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Reviews of Hyatt Ziva Cancun
9.2
Wonderful
1790 verified ratings
Wonderful
1397
Very good
151
Good
95
Okay
46
Fair
34
Mediocre
29
Poor
38
Summary of reviews
Guests say
Guests generally praised the hotel's location, service, and cleanliness, highlighting the beautiful pools and friendly staff. However, many expressed disappointment with the food quality and some aspects of the overall value for the price paid. A few guests also mentioned issues with room maintenance and additional charges.AI-Generated from customer reviews
Reviews(9)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
9.2 out of 10
671 reviews
9.2 out of 10
2 reviews
1 out of 10
1 review
9.7 out of 10
9 reviews
All reviews
Best experience! Staff was incredible and were there to tend to every want. Hotel was clean and beautiful! Food was great! Definitely want to return here without a doubt!!
Pros (+) The staff and the attention to detail was incredible. They truly treat you like royalty. The location and food were excellent too. Everything was perfect
Cons (-) Absolutely nothing!
Pros (+) Amazing staff service
Cons (-) Food.
Pros (+) Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to ...
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Pros (+) The staff, property, services, and landscape are amazing
Pros (+) Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weeke...
Cons (-) There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances o...
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Pros (+) Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Cons (-) The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
Pros (+) North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Cons (-) Intermitent Wifi and Cable TV, extra charges for additional person.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options like at Hyatt Ziva Cancun?
Hyatt Ziva Cancun offers several globally inspired restaurants, including American fare at Chevy’s, gourmet French cuisine at Bastille’s, and a lively microbrewery and dessert parlor.
Are there any concerns about the food quality at the hotel?
Some guests mentioned that the Japanese restaurant, Moongate, did not meet their expectations for Asian food, with complaints about the freshness of the fish and the authenticity of the dishes.
What can guests expect from the hotel's suites?
The hotel offers luxurious suites with modern Caribbean décor, rainfall showers, complimentary refreshment centers, high-tech entertainment, and turndown service. Some suites, like the Swim Up King Room and the Turquize Sky Ocean Front Master Double Room, offer unique features for a more exclusive experience.
Is the hotel family-friendly?
Yes, the hotel is family-friendly, with amenities such as a kids' club, child pool, and indoor play area, making it suitable for family vacations.
What are the best times to visit Hyatt Ziva Cancun?
The high season at the hotel is in February, while the low season is in October. Visitors can plan their trip accordingly to enjoy the best of what the hotel has to offer.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean comes highly recommended.
Consider the Adults-Only Option
If you prefer a more tranquil experience, consider booking the Turquize Sky Ocean Front Master Double Room, which is an adults-only area with a massive balcony and a private hot tub.
Be Mindful of Room Assignments
Some guests experienced issues with room assignments, particularly when booking oceanfront rooms for families with older children. It may be helpful to confirm room details in advance to avoid any inconveniences upon arrival.
Explore Nearby Attractions
The hotel's proximity to attractions like Delphinus Punta Cancun Aquarium and the Solo Buceo Dive Shop provides convenient opportunities for leisure and exploration.
Dine at Chevy’s for Family-Friendly Atmosphere
If you're traveling with family, Chevy’s offers American fare in a family-friendly setting, catering to a wide range of tastes and preferences.
Be Aware of Dress Codes
Some guests were surprised by the dress codes at certain restaurants. It's advisable to check the dress code requirements for each restaurant to ensure a seamless dining experience.
Opt for Club Lounge Rooms
Upgrading to the club lounge rooms was highly recommended by some guests, as it provided access to additional amenities and personalized service, making it worth the extra cost.
Consider the All-Inclusive Package
Many guests appreciated the all-inclusive nature of the hotel, highlighting the quality and variety of food available. Opting for the all-inclusive package could enhance your overall experience.
Plan Special Occasions Carefully
If you plan to celebrate a special occasion at one of the hotel's restaurants, it's advisable to clarify any complimentary offerings to avoid misunderstandings during your stay.
Utilize the Kids Zone
Families with children praised the kids zone and the attentive staff. Taking advantage of this facility can provide a fun and safe environment for children to enjoy.
Location
Blvd. Kukulcan, Manzana 51, Lote 7, 77500 Cancún, Quintana Roo
What's nearby
- Cancun Convention Center0.3 mi
- CoCo Bongo Cancun0.4 mi
- Hard Rock Cafe Cancun0.4 mi
- Cancun Golf Club at Pok Ta Pok1.2 mi
- La Isla Shopping Mall2.3 mi
- Kukulcan Plaza2.7 mi
- Spa at The Royal Sands3 mi
- Puerto Cancun4.5 mi
- Puerto Juarez5.3 mi
- Iberostar Cancun Peninsula Convention Centre5.3 mi
- Gran Puerto5.4 mi
- Iberostar Golf Club Cancun5.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hyatt Ziva Cancun
Low season | September |
|---|---|
High season | December |
Average price (weeknight) | $679 |
Average price (weekend night) | $704 |
When to book a room at Hyatt Ziva Cancun
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.5 |
|---|---|
Distance to city center | 5.7 mi |
Nearest Airport | Cancun |
Distance to airport | 11.1 mi |
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