Krystal Urban Cancun

Avenida Sayil SM4A, Lote 7, 77500 Cancún, Quintana Roo, Mexico
+52 998 848 8000

Cheapest
rate per night

8.0

Excellent
based on 1,066 reviews
Krystal Urban Cancun - Cancún, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
AMOMA $72
TripAdvisor $73
HotelTonight $78
AMOMA
TripAdvisor
HotelTonight

Good to know

Value for money 7.8
Distance to city center 0.7 mi
Location rating 8.2
Nearest Airport Cancun
Distance to airport 8.7 mi

Rooms

Check-in
Check-out

Standard Rooms

$73+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$101 per night
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Unknown
$101 per night
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Unknown
$108 per night
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Unknown
$112 per night
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Unknown
$115 per night
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Unknown
$115 per night
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Unknown
$115 per night
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Double bed
$123 per night
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Unknown
$124 per night
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Double bed
$127 per night
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Unknown
$127 per night
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Unknown
$127 per night
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Unknown
$127 per night
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Unknown
$137 per night
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King bed
$73 per night
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King bed
$80 per night
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King bed
$82 per night
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Unknown
$84 per night
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Unknown
$85 per night
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Unknown
$86 per night
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Unknown
$89 per night
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Unknown
$91 per night
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Unknown
$94 per night

Double Rooms

$72+

Photo
Bed Type
Provider
Nightly
IMAGE
Double bed
$103 per night
IMAGE
Double bed
$104 per night
IMAGE
Double bed
$118 per night
IMAGE
Double bed
$126 per night
IMAGE
Double bed
$129 per night
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Unknown
$72 per night
IMAGE
King bed
$73 per night
IMAGE
Unknown
$79 per night
IMAGE
King bed
$80 per night
IMAGE
Double bed
$82 per night
IMAGE
Double bed
$82 per night
IMAGE
King bed
$86 per night
IMAGE
Double bed
$91 per night

Reviews

Pros

Cons

Traveler rating

73
51
30
5
2

Time of year

Traveler type

Show reviews that mention

+
airport shuttle in 16 reviews
beach club in 27 reviews
bed nice in 14 reviews
close to many restaurants in 4 reviews
conveniently located in 20 reviews
dirty room in 66 reviews
easy walk in 8 reviews
free welcome drink in 8 reviews
good food in 22 reviews
good location in 38 reviews
hot water in 19 reviews
hotel was nice in 63 reviews
las americas in 3 reviews
nice pool in 29 reviews
nice view in 23 reviews
plaza las in 5 reviews
room service in 21 reviews
room was very big in 14 reviews
room wifi in 13 reviews
staff were very rude in 78 reviews
zona hotelera in 4 reviews
zone in 7 reviews
  • Excellent
    Sep 2019
    9.2

    Value for money is great.

    I paid for transportation to the airport but they said one of the drivers was sick and the one that was actually working was already busy (we arranged our transportation the day we got to the hotel) foreseeing this kind of situation, they finally said we had to get ourselves to the airport. They didn’t even try to look for another way to get us to the airport. Really disappointed!

  • Excellent
    Sep 2019
    10.0

    Excellent location just off the main strip of shops, cafes, bars, and large modern shopping mall. Location also at the turn off to Hotel Zona (10-20min drive). Very quiet, and clean. Friendly staff. Beautiful pool.

    Nothing

  • Excellent
    Aug 2019
    10.0

    I love Everything.

    None

  • Excellent
    Aug 2019
    8.8

    The amazing view from the pool was extremely impressive as well all the staff & my room was upgraded because the first room had an extremely ugly smell but the upgraded meet all my expectations and more , thanks to all the staff including the extremely nice person( male houseman) that cleaned my room, I stayed 5 days & 6 nights , I stayed in 1005 by the way .. Thanks for making my incredible vacation in Mexico awesome ...

    The first room had a bad smell like an old teen sock was left ..

  • Okay
    Jul 2019
    5.8

    King size bed. AC worked fine (even though it was noisy).

    We stayed in the 7th floor, as soon as the elevator opens it smelled bad, like humidity, then we realized the AC on the hallways was off! In the morning they turn off the AC on the lobby too, we don’t understand why. There is no mini fridge, no cremora or sugar for the complementary coffee they put in the bathroom. There are no bedside lamps and the AC is very noisy. We ordered sushi (room-service), we just tasted it and it was terrible, so we called to give it back. They did not give us a refund or said anything. We think that they should not sell sushi if it’s of such bad quality and taste. The bathroom smelled like urin when we got there, we had to ask for them to clean it. The location is great if you have a car if not, is expensive to get to the hotel zone, THERE IS NO UBER, so you have to take a taxi everywhere you go and is very expensive. We ended up renting a car, and we regret not doing it at the airport.

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About

Overview

At the marvelous Tajamar Malecon area in Cancun; Krystal Urban Cancun offers the luxury and comfort you need in your business or leisure travel.Ideal for the perfect business trip or enjoying an exceptional vacation with an unsurpassable location in downtown Cancun and only steps away from the Tajamar Malecon; perfect for a walk at sunset or breathing the sea breeze at any time of day, enjoying the peace and harmony that the environment transmits.Krystal Urban Cancun offers 192 rooms with services and amenities that guarantee a pleasant stay, panoramic views of the city or to the beautiful Caribbean Sea from any of its 18 floors, foodservice onsite, meeting rooms and facilities for social event or business.

iHotelier/iStay

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.0 Excellent

based on 1,066 reviews

8.4

Cleanliness

8.1

Comfort

7.9

Staff

7.8

Value for money

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness center
Free Wi-Fi
Increased accessibility
Business center
Car rental
Internet
Concierge service
Laundry service
Meeting/Banquet facilities
Room service
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Air-conditioned
24hr front desk
Safe
Storage available
Terrace/Patio
Elevator
Free airport shuttle
Pets not allowed
Parking (surcharge)
Laundry facilities

Photos

Krystal Urban Cancun - Cancún - Building All Photos (31)
Krystal Urban Cancun - Cancún - Banquet hall Banquets (3)
Krystal Urban Cancun - Cancún - Bedroom Bedroom (12)
Krystal Urban Cancun - Cancún - Building Building (6)
Krystal Urban Cancun - Cancún - Dining room Dinning room (1)

Location

Most Popular Landmarks

  • Parque Las Palapas 0.9 mi
  • Iglesia cristo rey 0.9 mi
  • Parroquia de Cristo Resucitado 1.8 mi
  • Torre Escenica 2.1 mi
  • Playa Langosta 2.5 mi
  • Playa Tortugas 3.3 mi

Cancún Travel Guide

Learn about Cancún on KAYAK

Getting Around

Cancun 8.7 mi
Playa Del Carmen 40.2 mi

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