Pros (+) Ocean and pool is nice
Cons (-) Poor communication Lots of empty promises Uncomfortable couch bed. My daughter had to sleep on the floor View of a palm tree and not the beach No help trying to extend stay
4 stars
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
KM. 12.5 Blvd Kukulcan, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 891 4200Photos of The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Overview
Cancun is a beautiful tropical paradise with breathtaking views and a rich history. At the Westin Lagunamar Ocean Resort Villas and Spa guest can take it all in with style.
The Westin offers either a studio room or one-bedroom villa and either way, guests will get a beautiful ocean view and a private balcony or patio on which to enjoy the view. All rooms come with the signature Westin Heavenly Bed as well as a plush robe. The villas come with kitchens or kitchenettes and cookware so that guests can enjoy the comforts of a home cooked meal during their stay. Every room comes with satellite television and free WiFi.
Dining options at The Westin offer tastes from the familiar to the exotic. The Oceano is a semi-formal restaurant with subtle décor and an eclectic menu that offers Mexican specialties as well as some international dishes. The Viento Restaurant is a poolside and swim-up bar that serves Mexican and American classics as well as refreshing drinks. The Tierra Market offers guests a quick grab and go snack or all the ingredients to make a delicious meal in their villa. Guests can also enjoy a nice bottle of wine or a Starbucks beverage here. For those who want more local flavors, there are also several restaurants nearby that offer dinner delivery service to guests of the Westin.
The Westin isn’t just a place to stay, it’s a place to have experiences. With events such as the seasonal release of turtles, swim with the whale sharks, or learning how to make guacamole, guests will make many memories to take with them long after they leave the resort. And, after relaxing at The Heavenly Spa by Westin, guests will leave happy and rejuvenated.
Latest deals for The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Amenities at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
- Private beach
- Outdoor pool
- Infinity pool
- Water slide
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Bicycle rental
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- 24hr front desk
- Safety deposit box
Kitchen
- Kitchen
- Kitchenette
- Dishwasher
- Dishes
- Microwave
- Stovetop
- Tea/coffee maker
- Toaster
- Refrigerator
- Coffee machine
- Dining area
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
Pool and spa
- Infinity pool
- Spa
- Hot tub
- Outdoor pool
- Spa and wellness center
- Massage
- Pool bar
- Sauna
- Water slide
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Bathtub
- Toilet
- Toilet paper
Laundry
- Laundry facilities
- Laundry service
- Clothes dryer
- Iron and ironing board
- Tumble dryer
- Washing machine
Things to do
- Gift shop
- Bicycle rental
- Golf
- Mini-golf
- Table tennis
- Basketball court
Family friendly
- Babysitting or child care
- Kid-friendly
- Cribs available
- Child pool
- Kids' club
- Playground
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- TV
- DVD player
Accessibility and suitability
- No smoking
- Pets not allowed
- Designated smoking area
- Increased accessibility
- Elevator
Outdoor
- Outdoor furniture
- Private beach
- Garden
- Grill
- Balcony
Health and safety
- Deadbolt locks
- Emergency exit
- Emergency contact numbers
- Safe
- Cleaning products
Parking and transportation
- Free parking
- Private parking
- Airport shuttle
- Valet parking
Dining
- Restaurant
- Bar/Lounge
- Snack bar
- Dining table
General
- Living room
- Storage available
- Sea view
- Telephone
Fitness
- Fitness center
- Tennis
- Fitness room
Bedroom
- Alarm clock
- Sofa bed
Workspace
- Desk
Reviews of The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
8.7
Very good
972 verified ratings
Wonderful
635
Very good
125
Good
84
Okay
36
Fair
37
Mediocre
14
Poor
41
Summary of reviews
Pros (+)
Cons (-)
Reviews(7)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.5 out of 10
28 reviews
9.1 out of 10
1 review
All reviews
Pros (+) Every room is clean I like size of the bedrooms nice view the pool area
Cons (-) Two different main entrance having to walk a lot layout of the hotel
Pros (+) Close to a shopping mall. Walkable to a tourist shopping mall
Cons (-) The food is ok but it takes way too long. sometimes it takes more than 40 mins of wait after ordering.
Pros (+) awesome room and pools. the beach was the best
Cons (-) not enough authenticity
Pros (+) The same staff year after year. So friendly and gorgeous beach and pool! Location is great and love having washer and dryer in the room. We have already booked our return!
Cons (-) Loved it all!
Pros (+) An amazing resort to relax and enjoy the beach, swim in the sea or the many swimming pools.
Pros (+) Liked/Loved: -Friendly Staff. Always willing to help. Always a friendly hello and smile. Sure, on occasion, there was a communication gap because I was in a foreign country and did not speak the local language. The staff was more than patient with me. Thank you! -Accommodation: Awesome! we stayed in the single studio with the kitchenette. Just perfect to eat in if needed (Grills on site). Downtown...
Cons (-) Disliked: It's Cancun! What is there not to like _______ ? (if you fill in the blank, don't go). Okay, I did not like the ugly drunk Americans.
Read more
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What dining options are available at The Westin Lagunamar Ocean Resort Villas & Spa?
The Westin offers a variety of dining options, including the Oceano restaurant with an eclectic menu, the Viento Restaurant with Mexican and American classics, and the Tierra Market for quick grab-and-go snacks or ingredients for a delicious meal in the villa. Guests can also enjoy a nice bottle of wine or a Starbucks beverage at the Tierra Market.
Are there any nearby attractions or activities to enjoy during a stay at The Westin Lagunamar Ocean Resort Villas & Spa?
Yes, there are several nearby attractions, including Acuario Interactivo, Playa Marlin, Kukulcan Plaza, and opportunities for activities such as golf, mini-golf, and swimming with whale sharks during the high season in January.
What are guests saying about the cleanliness and facilities at The Westin Lagunamar Ocean Resort Villas & Spa?
Guests have praised the clean, modern facilities at The Westin, including the villas, pools, and bars. However, some guests have mentioned issues with the view from certain rooms and the time it took for poolside food orders to be delivered.
Is parking available at The Westin Lagunamar Ocean Resort Villas & Spa?
Yes, The Westin offers free parking as well as valet parking and an airport shuttle for guests' convenience.
What can guests expect from the customer service at The Westin Lagunamar Ocean Resort Villas & Spa?
Guests can expect helpful and gracious staff willing to assist with booking excursions and providing excellent service at the pools and pool bar. However, some guests have mentioned pushy sales staff and unfriendly encounters.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for an Ocean View Room
Ensure you specify your preference for an ocean view room when booking to avoid the possibility of a room with a less desirable view.
Consider Room Location
If a good view is important to you, consider requesting a room in a specific building or location within the resort to ensure a better view and avoid potential construction views.
Plan Dining Options
While the hotel offers dining options, consider exploring nearby restaurants for more affordable and varied dining experiences, as some guests found the on-site restaurants to be expensive.
Be Mindful of Timeshare Offers
Be prepared for potential timeshare sales pitches and politely decline if not interested to avoid feeling pressured during your stay.
Check Room Amenities
Take advantage of the in-room amenities such as the kitchen or kitchenette, washer, and dryer, especially for longer stays, to enjoy the comforts of home and save on dining expenses.
Coordinate Room Requests
If you have specific room requests, such as a quieter location or specific amenities, consider coordinating with the concierge before your arrival to ensure your preferences are accommodated.
Explore Nearby Attractions
Take advantage of the hotel's proximity to a large mall, restaurants, and nightlife, offering convenient options for entertainment and dining outside the resort.
Be Cautious with Dining Costs
Be mindful of the expenses associated with dining at the hotel, as some guests found the on-site restaurants to be expensive, and consider budgeting for meals accordingly.
Enjoy the Beach and Pool
Make the most of the beautiful beach and pool facilities, including poolside service, cabanas, and easy beach access, for a relaxing and enjoyable stay.
Seek Local Dining Experiences
Venture outside the hotel to explore the diverse dining options nearby, offering a variety of cuisines and potentially more affordable dining choices.
Location
KM. 12.5 Blvd Kukulcan, 77500 Cancún, Quintana Roo
What's nearby
- La Isla Shopping Mall174 yd
- Kukulcan Plaza0.5 mi
- Spa at The Royal Sands0.8 mi
- Cancun Golf Club at Pok Ta Pok1.7 mi
- Hard Rock Cafe Cancun1.9 mi
- CoCo Bongo Cancun1.9 mi
- Cancun Convention Center2 mi
- Iberostar Cancun Peninsula Convention Centre3.1 mi
- Iberostar Golf Club Cancun3.2 mi
- Playa Delfines3.5 mi
- El Rey Ruins3.6 mi
- Puerto Cancun4.5 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 10:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Low season | June |
|---|---|
High season | December |
Average price (weeknight) | $212 |
Average price (weekend night) | $217 |
When to book a room at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
FAQs when booking at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in CancúnMost recommended
See most recommended stays in CancúnGood to know
Value for money | 8.2 |
|---|---|
Distance to city center | 5.3 mi |
Nearest Airport | Cancun |
Distance to airport | 8.9 mi |
Everything you need to know for your stay in Cancún
Complete your trip
Popular destinations