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Location was good. Staff were friendly and helpful. Although the price we paid was reasonable, we felt the room was in definite need of renovation and up-dating. The wooden dresser and night tables were worn and not very attractive.
Great location with nice views of the river; they upgraded us from club room to very spacious club suite; nice club amenities. Concierges were completely incompetent--gave wrong info re: directions and travel times multiple time making my husband arrive too early/too late for several meetings. Bad smell of moldy carpet on the club floor; furniture uncomfortable and worn--looks like it hasn't been updated since the 1970's. Not what I would expect from a Pan Pacific Hotel
The location is very close downtown and the river. The concierge was keeping track of me and reporting it to someone.
The facilities were good but the staff treatment was insulting and substandard. I am close to demanding a refund on the bill due to how much this ruined my time there with my partner. The staff ruined the whole stay. I feel cheated by the amount I paid to get treated so poorly.
The room was really great. Kitchen, washer/dryer, huge TVs in living and bedroom. The staff weren't that great.
The river view was the highlight. The hotel is relatively new, and the decoration is nice and suitable for young couple. Room service menu didn't have anything for vegetarians. It'd be great if we had a hot tub. limited parking outside.
Nice rooms, nice view. Location is ok as long as you don't mind walking a bit. Bus stop right in front of the hotel - just $4.50 to the airport, runs every 20 minutes. Surly, unaccommodating staff. Don't dare show up a minute before hotel check-in time! Don't ask for directions. Don't ask for anything and you'll be fine.
That we checked in early due to our daughters wedding and our room was upgraded so that we could have early access,Also we had a premium breakfast each tht was fantastic.
The rooms are a good size and are very well maintained and the views are very nice of the city and river. I had asked for champaigne to be in the room when I checked in and had to ring room service to get it.
fantastic rooms and services available
great room, nice and big. spa was great. very clean room. would definately stay again.
No wireless network available
Absolute professionalism of staff. Decore, friendliness and surroundings. I love the hotel, however, a bar that serves drinks (alcoholic, no-alcoholic etc) that is available for those that do not want to enter Casino either before restaurants open or after restaurants close. No quiet place to chat, have a drink out of the hours above within the hotel complex.
Very happy with our stay
convenient to the show we were attending & to the casino pillows
was good for our christmas fuction all i had to do was walk up stairs all good
Stayed recently for a wedding and found the stay to be only ok..... whilst it has good access to the casino and nightlife, it is now dated. The foyer and main restaurant and being renovated so hopefully this will improve things more. The rooms are very dated and tired and are overpriced in comparison to other hotels. I was hoping for a larger and better room and although we booked a king room, we were given two single beds. We were also charged $7 to use cutlery that we requested be bought to the room. The renovations mean that the reception area is very noisy during the day.
The size of the meals from room service were the largest for a five star hotel ihave experienced
Absolute class from top to bottom Perth prices are too expensive compared to the eastern states
Room Serice and Friendly Staff Mini Bar Prices are extortionate
the efficient and courteous staff for whom nothing was a problem. the swimming pool with towels provided. the bathroom was very 'old' and seemed to let the standard down. not merely in it's fitout but obviously requiring some maintenance too.
the hotel was very comfortable and probably the best hotel bed i have ever slept in, and the service of staff was excellent and very helpful in directions and the locations of different places within the CBD. Lovely stay, enjoyed every minute.
The breakfast was good, although a bit expensive. The location of the hotel was great, both close to the conference center and the city malls. The staff were very helpful and friendly The wireless internet was very expensive,- approx 150 AUD for a week!
As on previous occassions we find the staff very friendly, polite and helpful. The room was excellent, bed very comfortable and room very clean, with everything provided. A wonderful selection for breakfast, a great steak house for the evening meal with friends. Walking distance to the City centre for all your shopping. We will be back.
Please write at least 15 words
They upgraded my room as it was my wedding day:))
The Ocean views are fantastic, the hotel staff are great, and the pool is just what you need.
Fantastic location! Good pool facilities although a little cold.
The pool and room servive were the best.
The view was wonderful and the pool area was great. The shower was terrible, the toilet didnt flush properly, the bed has a big sag in the middle which didnt do my back any favours and it smelt musty.
The view is very good ,but hotel is very close to the beach. I am not sure I like to come back again, because this hotel does not offer internet in the room
The staff were very good and always willing to help with advice on the local area places to eat etc. My room was not cleaned properly and not at all on one day, I came out in a rash which was diagnosed as bites from bed bugs, so be warned.
Staff were very helpful providing a rollaway bed for our 3 year old daughter free of charge
Everything in the buffet breakfast was cold. The roof was leaking all through the restaurant. Overpriced cold food
The quality of the bedroom The bathroom ceiling was cracked and peeling - small details like this let down the overall excellent quality of the hotel.
An excellent seaside location, with the beachside views providing 180 degree views up & down the coast, a range of excellent restaurants nearby.
all facilities are on-site. Close to the city, plenty of parking.
The staff were so helpful and even booked me in early at 10am. Only one night stay as celebrating a Melbourne Cup function at the hotel, but always enjoy my stay. Had to pay $16 for parking ontop of hotel room. Parking should be free for hotel guests.
Nice location.Close to function we were attending. Décor in room was nice,fresh and new
The design and the location of this hotel is excellent,modern decore and comfortable beds top it of. Everything is overpriced .Parking not included in room rate you have to walk 100 meters for free parking Valet parking is just overpriced.
The staff were really friendly and helpful.The room was lovely. We will go back next time we need to stay in Perth.
Extremely comfortable beds! :) In room food menu prices were extremely high
Location The restuarant had stained/dirty chairs and the service during buffet breakfast was not up to scratch for a hotel of this quality.
The location amidst beautiful gardens and statues, with magnificent walks at all times of the day along the Swan River were all features that made my stay memorable. It also was in very easy walking distance of the city centre fand other transport for further siteseeing and shopping.
Easy and pleasant check in and no hassles Nothing
Room was comfortable and clean. Room amenities like soap, shampoo, shower gel etc were not replaced and used ones were just left in the room.
Privacy, Great breakfast, nice to able to have a coffee during the day, Canapes a a couple of drinks at the end of the day to relax Could have had the 9th floor cleaned or vacuumed
The staff were friendly and helpful. The hotel is currently undergoing a refurbishment, which is good news as the room we had was tired and did not impress. The hotel caters for business types and I would not recommend it for anything else, it is functional. If you are on a vacation, I recommend booking alternative accommodation. In my opinion the Hyatt was poor value for money, ok if the company is paying but excessive when it is out of your pocket.
Fairly comfortable and spacious room. Bathroom was nice. Staff member Junko in Cafe was pleasant. A young, Caucasian girl with dark long hair (sorry, cannot remember name) had a lovely smile and was the only one to make me feel welcome. Not all, but generally fairly poor interaction with staff. Few smiled. Concierge was not friendly and promised to get details regarding a football match and never did. One waiter seemed to pass a sly remark about our appearance to others upon arrival as we walked past the cafe to the elevator (we had just traveled 6 hours from Denmark). Small TV in room. Not value for money.
staff where not the usually friendly hyatt people i have experienced in the past. food is well below par, executive lounge is not good value for money.
service was great, room was lovely and bed comfortable no
Comfortable and spacious with friendly staff Hot buffet breakfast was not value for money
I told them it was our anniversary on our booking form. They gave us a card and a complimentary bottle of champagne. Nothing
Clean rooms, lovely room setting, great bathroom
Paid for a river view room and got a poolside room. No tea or milk only 1 bathrobe.
the internet advertisement of free shuttle to/from airport does not exist...this was the reason why we chose this hotel despite the high price for room. the bedroom floor was dirty, my white socks turned dark brown; they forgot to put a sheet under the comforter. the concierge pointed us to a neat italian restaurant and had a great meal. we stayed one night in htis hotel (thank god!) as we were in transit from LA to exmouth, wa
Hotel is located just a block or two from many restaurants, and direct access to the waterfront. Check out time is 11am - but seems to be the standard in WA.
Positive attitude of staff historic buildings....but nicely modernised.....location
The staff were extremely friendly and helpful. Nothing was all great.
Position of the Hotel, walking distance to all attractions Expensive to park car through hotel valet
The Esplanade is well located within walking distance of all Fremantle sites and the restaurant areas. I felt that the cost of additional services such as internet and parking were excessive and unreasonable given the high room tariffs already applied. The hotel is nice but a bit "tired" in its overall appearance and services.
excellent location great staff enjoyable visit
we liked the proximity to main street, for coffee and walks as we were there for a birthday this suited for location we thought the cost of breakfast was far to dear, we used other venues, which was good as we saw more of freo and enjoyed the variety
The hotel is very well located for anyone who wants to get a feel for Fremantle, which is a very neat city. The balcony and the pool made things very relaxing. Everything was satisfactory. The only blemish was a fairly noticeable brown stain on the comforter on the bed that appeared quite new. The cleaning staff never changed that.
Ease of accessing the appointments my wife and I were scheduled to make with family. Proximity to the restaurants in the Fishing Harbour. Relaxed atmosphere in the lounge area to have a quiet drink and chat. Nothing really, it was an enjoyable stay.
the hotel was beautiful, the room lovely our experience was distroyed by the room next to us having a party until 4 am in the morning and myself and partner not getting any sleep. this was such a shame to such a lovely hotel. I put a lot of effort into planning this weekend as it was my partners 40th birthday. and it was distroyed
The location is excellent and the room a good size We arrive at about 11.00pm. No one came to the taxi to help with luggage and the reception was off-hand. The charge for internet connection was excessive given the room rate (it should be free in a hotel of this aspiration). There was no room safe.
Location The hotel is badly in need of refurbishment
Room service was one of the best and the girls were very polite and always had a smile the facilities were clean and tidy which made our stay enjoyable
I got to spend time with my husband Dinner service - they forgot our entree and I had to ask for drinks when empty - alittle poor for 5 star very slow and the restuarant was not busy
I enjoyed my dinner experience. Next door had left their tv on and on the first night we got little sleep.
Nice restaurant and very friendly staff. Walking distance to city shopping excellent location
Everything we had hoped for - a very relaxing and comfortable stay. Very surprized to read adverse comments on the website - I suppose some people are very hard to please.
The comfortable room, Club room is private, Good Location, Uncomplicated venue.
The rooms are very comfortable and clean the staff are very efficient and the location is rather central. There was a mix up with the payment and rather than wait till I returned to the motel they called me up which was not convenient.
The location and the service was A+. We had lovely stay, would highly recommend Mantra On Murray.
when I asked for a feather pillow it was provided. The staff were extremely friendly and helpful I have a problem with lack of ventilation in the rooms.
The room was lovely- modern and clean and the location couldn't get any better! Close to nightlife, restaurants and very close to shopping!! Parking- there was some provided by the hotel at $25 a night which proves to be a little steep over the course of a few days!
location to all city attractions & transport serious thoughts needs to be given re: parking. maybe work out a deal with the carparks etc
It was a great location, in the city on shopping street!
it would have been nice to have a cover on the doona. the airconditioner was very noisy. we were unaware that the hotel did not have parking
location excellent, right in the centre of city shopping, very comfortable beds, good bathroom, clean and large room noisy, hard to use air-con and no water second day of stay, poorly handled but eventually resolved by staff
Central location, value for money Lack of ventilation in corridors and roof. Do engineers design these places for ingress of air/oxygen?!!!!
The room are quite enough for the family, located near CBD The supermarket is far away from this hotel. If we want to buy something such as bread or milk, we must walk or catch a bus.
Internet should be included.
The location and the effort by the staff. I received the wrong meal from room servcie on my first evening. The room was clearly not vacuumed on a number of days and the pillows were very poor and contributed to a poor experience. The meals were overpriced (in particular breakfast) for the quality. Overall I was disappointed with the level of service given the reputation of this hotel.
nice views and also the facilities in the room was handy. parking! That was a joke!! Being from the country we do not have a choice but to bring our vehicles.
Very Relaxing and Comfortable.
The rooms are nice and clean and I had a comfortable stay. There is free use of internet at the hotel lobby. My husband especially liked it that there is a pub with live music just next to the hotel.
Location is great! It's right in the city with free buses going into shopping area and CBD. Porters are extremely helpful.
Breakfast was Good! Bathroom was dissapointing!
Cozy and your kindness
shop till i dropped to view a movie was to expensive
location is good, near CBD. As a 4-star hotel, it doesn't provide toothbrush and toothpaste. We have two persons, but they only placed 1 showercap. We changed our room because of huge noise. When I complaint that the second room they changed for us is not as big as the first one, the attitude of their receiptionist is not friendly. They gave us a very snobby, not warm-hearted feeling during our stay.
Comfortable Bed, but noisy back street. Hotel lobby and buiding in general looks tired. Hotel staff friendly and helpful but lacked the professionlism of hotel staff in equivalent hotels in Western Europe
It was a convenient location for shopping and other activities in the city. Breakfast was ordered and extremely disappointed in the quality of food for the price paid.
The fact that it was so convenient for Perth City Centre, which was a 5 minute walk away. The bathrooms were a little dated but still in good working order.
Room very clean and fresh Very bad staff service and attitudes especially assistant manager-felt very unwelcome upon check in because I booked online
The Mecure Perth has friendly staff, great atmosphere and is close to the Hay Street Mall.
The pool on the roof....nice! The fact that the bar opened at 5pm. A bit earlier would have been good.
Closness to city shopping and the function at the bell tower that we attended on Fri night
near city center rooms are niosy you feel like the guest next room are stying with you in your room also bathroom not clean, i would recommend it but for lower rate 120-130 AUD $ per night
I enjoyed having dinner at the restaurant of the hotel. I had to change the first room (808), because was too much noisy; next to the machine room. I think the hotel should add extra isolation to the wall. The room 808 is enough big to add an extra layer to isolate the noise. When you lean your head against the back of the bed, you can feel the vibration. Fortunately, I asked for changing room and they did not have any problem. :)
Quick check in and ability for staff to park the car quickly
easy to find the bed was a little bit uncomfortable
It was in a very central position in the city, the room was quite good, nothing flash but plenty of room. The decor in the hallways needed a bit of a spruce up.
That I was able to park my vehicle at the hotel overnight in a secure parking bay.
Very comfortable and conveniently located The addition of a surcharge if paying by card
The gentlemen who recieved us was just excellent and wellcoming. No
The staff were pleasant and helpful and the room was clean and well presented. The room was not deluxe or what I would expect from a 4 star hotel, it was small and very noisy. I could hear the tv from the next room throughout the night.
As we were working the whole time we stayed. We used the room service the whole time wich was excellent quality and value for money. the staff were also excellent The shower ran from hot to cold and would not hold one temperature
The musty smell in the bathroom. Difficulty finding the car park but fine there after.
staff were really helpful and kind. it is in Hay St which is a great shopping precinct and a great base for walking around the city not at all
The staff were wonderful, all cheerful and helpful. Greeted you on leaving and entering hotel. Service good. Nothing
Very well located right in the heart of CBD Charge for internet outrageous especially considerig room rates. Also 1.5% charge to pay with credit card is totally out of order
The hotel is located in central Perth and so is walking distance to the business area Overall the hotel is average and well overpriced for the service it provides.
The close proximty to the Perth Train Station The fact that using your credit card at the hotel cost you a extra 1.5% on top of your account.
Very convenient location
The location is superb, the reception / front of house worked well, as did daily cleaning service (mostly), however bar / restaurant staff were overly familar with some guests and having them eat dinner at the bar is probably not a good look. The hotel is tired and in need of a spring clean - - low levels of mould in the bathroom, missing light fitting, curtains that don't quite fit the windows, broken mirror in common areas, all of which is dissappointing as the location is fantastic and most staff work well to make stay enjoyable
Foxtel Nothing really. I got woken up at 6am from the loud taps running in the next room. I also called after my stay to complain about how bad the parking facility is. For $20 a night to park your car in such a tight car park is ridiculous and an absolute rip off. I had people helping me get in and out of the car park. I also have a hire car that is now completely scratched from someone obviously having trouble parking there car too. I also have never scratched a car in my life and getting out of that car park was un avoidable to not knock into a pole or the wall or even another car. I called about this to complain and whoever was the manager on duty on sunday 28th nov got my details and said someone would call me on Monday and I still have thing
When we arrived and found that The Marque was on the Freeway we were a little concerned but once we settled into our room...401... we were very comfortable and appreciated the view... especially as I had 2 wisdom teeth out on the Friday and felt miserable... The king size bed was a great... thankyou... Jon has been in touch I think about a watch and now an old leather watch band that we think we may of left behind in our room or even fallen out in the carpark.. we parked in No10 and 17 bays...both items are sentimental.. the watch was from Vietnam when he served there...would appreciate it if someone could check this out please... thankyou... Maryellen... The undercover parking for us was a slight problem. The parking bays were very tight fitting.
Location to a concert at kings park was excelent also walking distant to city shops Tha lack of parking should be addressed
Bar meals AAA+ Staff Terrific For a 24 hr hotel the very 1st greeting was! Felt like you should be some where else not very warm welcome after 6 hrs of traveling or any hrs of traveling Breakfast slightly to dear.
I felt the hotel was in a quiet location only a short walk to the main shopping centre. Generally all facilities within the hotel were satisfactory. The catering for breakfast particularly when a few guests were in the restuarant left a little to be desired.
nothing bathrooms need renovating, dark rooms, poor layout for the space
I liked the area - Mount Street, being very close to Kings Park, the city, the freeway, walks, and the hotel itself - the layout, 'the feel' of the place - which was comfortable, clean, warm, friendly, bright. Couldn't get the TV to work even after the maintenance person had been in, but sure it would have been if I had pursued it.
Hotel staff were very friendly and helpful. TV programs were all good to watch. Location was close to anything in the city, the Jetty for ferry rides, and not far from train/bus station. Good value.
localitiy to centre perth
Convenient Location, was able to explore perth city without any difficulty, the bus stop with the cat service right outside was an added bonus! Price wise, it was reasonable, staff were very polite & service was prompt. Rooms were clean. It's my first time in perth, so i'm not sure if the prices they charged for wifi internet was expensive or not, but i felt that instead of charging each individual user for internet usage, they should have a discounted package for multiple users in a room.
We went to a show Bar closed on Saturday afternoon
Locality to city and public transport was great.Vary helpfull staff at reception. Generally things were ok.
The spacious room with a balcony overlooking the cathedral.In addition,the staff were both friendly and professional throughout my stay. No
Location very good. Easy walk into the centre of Perth.
Very convenient to the central shopping area Air conditioner did not work. No parking facilities
The location was very good, right in CBD. Room was very small, only basic amenities. A/C was not functioning properly. There was not much choice in the room service menu. They were seriously short-staffed.
Great location Rooms could do with updating. On one ocasion the room was poorly made up - ie sheets and cover had been pulled up but bed not made (blanket was still all scrunched up beneath the cover, bathroom not cleaned, and request to replace cup which had a cracked handle was ignored. Fridge did not work so not able to keep any cool water or ice.
Spacious and comfortable; quiet room, although in central location.
convenient location, friendly staff, comfortable spacious room