Would you like to save as your currency permanently or for this visit only?
Helpful staff, clean room Old tv with only analogue channels
Overall the hotel was ok, but 2days after my stay I received an £80.00 parking fine and at my cost to a premium rate line I managed to clear this up! As an individual who regularly needs to stay at your establishments through my company business I suggest you find a way to resolve these issues. So as you can imagine I was far from pleased.
Nice big rooms - all the basics Shower gel run out on one night
Friendly greeting at reception on arrival. Dirty toilet in bathroom.
Clean and quick check Fire alarm going off at 3 am which ruined my nights sleep, caused by "very sensitive smoke detectors" triggered by receptionist kettle.
Waking up and going home
Staff were friendly enough.Comfortable bed. Good shower. Location was handy. Only place with rooms at the time. We paid £15 for two breakfast's but the receptionist forgot to give us a token so we had to pay £21 for a full english and continental (rip off!!) but was only refunded the £15. Only one set of towels and two coffee sachets for two people. No freeview channels and no phone in room to call reception. If you just need a room for one night it's ideal, just avoid eating on the services.
It was comfortable and efficient. The staff were pleasant and the price was just about acceptable
Room clean, spacious & quiet which is what I needed! Swift checkin at 2pm. The score of fair for the room, was purely due to a little bit of a drainage smell in the bathroom, bath tub tiny although I managed! No digital tv channels only 1-5.
comfy room, excellent food and friendly staff nothing!!
Helpfulness and friendlyness of the staff not applicable
Good restaurant which was very good value. Appreciated secure parking. Pleasant service. On our journey to Glasgow we stayed at another hotel in Kendal for nearly twice the rate and half the value!
The breakfast! Help yourself and nothing was too much trouble, thank you Norma for the extra tea/coffee/milk. The fact that we as a party, had to use the bar, which guests at a wedding were using, as opposed to having a single member of staff running the other bar in the main reception for the use of non wedding guests.
Staff took on board our comments regarding the drawback of our room and promisede to sort it out, as wee arrived late e=in the evening it wqas too late for us to change rooms. Ther wqas a wedding celebration being held there, but we did not have any noise interferenece whatsoever. Have used hotel before and still will - but will check bed first when arrive !! Unfortunately the bed in room 5 we had was higher at the foot end than the head end, and my wife did not sleep at all well.Reported to staff on leaving the hotel.
Lack of staff on reception, quality of room was not what was expected for the price paid
The breakfast was very good. It finished a bit too early for a Sunday morning though. There was a strange brown sludge around the base of the toilet handle in our room (I think we were in room 2).
Friendly, obliging staff. Despite being on the A5, the hotel is restful and surrounded by rural views, and wild-life right outside your window, (from mine I saw pheasant, rabbits, and watched a mole scuttling along, only to be swooped upon by a kestrel. A great place to get the city out of your hair.) If only breakfast was served a little longer. Say, 07;15 to 09:00 rather than 08:30. As I was staying for leisure purposes, I wasn't too keen on having to set my alarm, only to find the fried egg yolks have gone hard as I stroll in at 08:29. (my own fault. The breakfast was otherwise perfect.)
The staff where really miserable, couldn't even be bothered to say hello when we arrive or goodbye when we left, we felt we where a bit of an inconvience. The breakfast waitress had the same attitude.
good polite service
Only the fact that there was a huge stain on the carpet in our room.
location was very good for business in Dudley no problems
Needed to recieve some documents and front desk were very helpfull
Room, including bathroom/shower, was very clean and spacious with all necessary facilities available. Every member of staff that we came into contact with (restaurant, bar, reception, fitness/pool) were very helpful and nothing was too much trouble. Restaurant choice of meals was limited.
Space and facilities in the room and locality
Room was very large, great views, and comfortable. The WiFi (which wasn't free) failed at 8pm, and didn't get resolved until 11:30pm. The hotel did, however, refund the charge.
room was large and very comfortable breakfast was not good at all and the spa facility was very untidy
This was our second stay at the hotel, great location for our shopping trip to Merry Hill. The breakfast was excellent.
Spacious bedrooms, good leisure facilities (although we didn't have time to use them) and situated close to the Merry Hill shopping centre. Good parking facilities. Wi Fi not free. The bar area was noisy due to a large group of young people (possibly from an event taking place at the hotel).
clean with goo sevice it so far from the city for business or for entertainment
Near to railway station On initial booking requested a smoking room however when checked in they gave a non smoking room and would not then change it.
The location mainlly suited our requirements The Breakfast very Bland
It was very central, next to bus and train station The outside made you a bit worried about the hotel you had picked but once inside it was OK.
the convenience to the railway station ,area ,public houses,traffic free environment,location of room
The hotel was easy to find from the train station
Fast check in, warm well decorated room no tv remote :-(
Location to train station and town centre
Proximity to the train station. When we got to the room there was someone sleeping in there, that situation was not comfortable at all. During the entire stay one of the lifts was out of order, two of the lobby public phones were out of order. It looked like the hotel was about to close. The cleanliness of the room and corridors was also not acceptable.
It was in the center It is very old hotel, you need to fight with the staff for central heating. Amazing they are turning on the central heating just for an hour, then you need to shout again.
The room was very cold, there was no isolation, and it was freezing outside!
Comfort of the room
Location to city centre, cleanliness, breakfast and value for money nothing really
Easy access to city centre,great value for money,reasonable bar prices,great place to stay if you are going to the civic centre,we went to a boxing show,and to see ricky hatton in the hotel bar having a meal made it more memorable.
Extremely comfortable beds, lovely bar and reception area, ideal location for the Brian McKnight gig at the civic hall Food ordered at the bar was very expensive and the quality was very disappointing
Staff very unhelpfull, breakfast trays from that morning still outside rooms in the evening, swimming pool was dirty, pricing/terms not clear when booking
i found the staff and facilities at the novotel very very good and would stay again
Excellent hotel with excellent customer service.Staff very friendly and an ideal location -close to the station.Room was very comfortable and breakfast/food was excellent.
The food in the restaurant/bar was up with the best I have eaten and I stay in hotels every week Difficult to switch the taps over to shower mode
position of hotel at center
The shower was nice n relaxing The toilet water kept rising and took ages to go down when flushed
The hotel staff are amazingly friendly and helpful! Arrived at hotel on the Friday night and was attending a party at the local golf course when I asked the gentleman behind reception if there was a local taxi service he kindly offered to give me a lift himself in his own car! When checking out the next morning I was met by the hotel staff with great help and a great warm friendly smile! Was fab to have staff who would go beyond the line of duty. Unfortunately the tv didn't work for some reason I think properly the aerial connection!
Comfortable bed in a decent size room. The thing that impressed most was the young lads serving evening meals in the bar were happy smiling and had a little chat unlike some of their age today. Well done to them. The large key fobs were noisy when locking or unlocking the room doors.
The large comfatable bedrooms and the very helpful staff, nothing was too much trouble.Also liked the bar/ dining room very relaxed and friendly.
I was really impressed, as a lone business traveller, at the warm welcome, helpfulness of staff (even offered to get a bucket of luke warm water to assist in defrosting my car windscreen) and the food was wonderful - I would not hesitate to recommend. When coming up the country lane in the dark a bigger Hotel Car Park sign is needed.
The Breakfast service on the day I stayed was attrocious! All the breakfast plates were still left on the tables. There were only 6 people in the restaurant, but the people following myself didnt have a prepared table to sit at. I have also stayed at this hotel before when the service has been impecable
cleanliness. The window can't be closed. During the night, I eared wind, noise of moving windows, and lorries in front of my room at 6:00 the morning; Only 5 poor TV channel including 2 bad quality of reception. Never there in the future ! For 55 pounds a night, without breakfast !
Good location, staff helpful, rooms were clean and although functions were on in the hotel there was no disturbance/noise in the room. The hotel was excellent and did not deserve adverse comments.
Staff and convenience. The room needed updating and decorating.
Great atmosphere, beautiful interior especially reception and bar area. Top marks on value for money.
It didnt seem very professional, there was an air of not careing.
The staff were helpful and friendly. Location was good. Decor was nice. The shower was permanently on scalding and it was impossible to actually get under the shower at all. General smell of smoke in the common areas was unpleasant.
We have stayed at the Roman Way on a number of occasions. On our last visit we were disappointed in the standards, this was just after the hotel had been taken over. However on this occasion we felt there had been a lot of improvements in cleanliness and comfort.
the room wasn't cleaned properly, empty toilet roll under the sink and what looked like mouthwash all over the sink and shelf. i didn't like the fact that the towels were just thrown on the chair in bedroom and that we had to hunt for the pillows for the bed which were found in the wardrobe. the hairdryer became too hot to hold after only a couple of minutes use and the temperature on the shower couldn't be decreased so i had to resort to having a bath. the shower i did report to the reception staff when we left.
The room was good and obviously been cleaned very well. Tea/coffee fine, hairdrier/iron etc. good. The standard of breakfast was very poor. I had scrambled eggs and bacon on bread. Bacon under cooked, scrambled egg over cooked and tasteless. Toast poor quality bread and soggy. Definately not worth £10. I sent most of it back.Did not reflect the rest of the hotel.
Convenient location. Accommodating staff. Comfortable room, although I understand a refurbishment is imminent.Breakfasts were very good and cheerfully served!
Restraunt closed no evening meal no breakfast.noise from building work woke me up early
The bathroom was good but there was something wrong with the floor very uneven about it for a disabled bathroom
the size of the room, helpfullness of staff and closeness of restaurant Very nosiy late at night was woken up several times
No noise, parking breakfast facilities lack of adiquate tea & coffee etc
Nice friendly staff, late check in no problem and excelent breakfast.
Very convenient location, helpful staff, reliable standard of accommodation. The claim about offer of room for £29.00 is a bit confusing -
Room was very comfortable, once I found out to book it at Premier Inn on line not looking for hotels it was fine. Could have been vacuumed properly as there were nail clippings on the carpet.
The bed a bathroom were to an exellent standard. Limited supply of tea bags and milk cartons.
Room clean & tidy with tea/coffee etc. Staff booking in pleasant & professional. Morning - grab & go breakfast. No cups so I grabbed a croissant, but did not have a drink & still paid full price!
Convenient restuarant adjacent with good food at reasonable prices. Very convenient to the location I was visiting on business. Great breakfasts ! The "hospitality tray" was a bit meagre.
Very clean and staff good. Don't expect a full english, but for a quick cereal or sausage sandwich it's ideal.
Helpful and curteous staff. Standard of decor and cleanliness of the room/hotel. Breakfast was plentiful and replenished without having to ask for more. Overall very good value for money.
Drinks extremely expensive.
Easy reach of motorway Very badly stocked bar
The breakfast area was too cold to sit in comfortably. The breakfast was limited to continental only.
The staff were very friendly, the hotel is in a good location and is very clean. Excellent venue for business visits. Road noise can be bad if in a room near the M6.
Convienient Noise of the M6 which could only be 500 metres away! Due to noise of motorway you could not open your window so it was extremely stuffy in the room. We opened ours and put up with the constant drone of heavy traffic.
everything was simple; check in quick and room clean and warm, breakfast good and bar on hand. Nothing was difficult or trouble for the staff who were all very friendly, convenient location Nothing - first time here but will definitely return as a halfway point for long drives
Convenient A bit jaded. Needs a bit of a revamp to bring it up to speed.
convenience, price and location the breakfast was not good, but for the price we paid it was probably what we should expect
the room was very clean! that internet was not available freely!
There was no dinner served at the hotel. Apparently the hotel does not serve dinners over the w/e. I therefore had to find a local t/a and order food as I did not want to venture out again.
there was too much noise and our sleep was interrupted. had to call reception, but it was then sorted out.
great location and geared for business travellers. there was a large stain on the carper in my room which was a bit off putting
cleanliness and comfort of the room, ensuite was clean and functional breakfast and staff were very good. Thank you what appeared to be a lorry reving it's engine for quite some time in the early hours.( not your fault)
Rooms were modern,clean and comfortable. Ice was available, as were toiletries if needed No rooms with bath option, no food available, staff just about polite but disinterested in the main.
The staff were very helpful,room facilities very good Full English breakfast would be nice.
Ease of access, good parking, cleanliness and helpfulness of staff. Good range of refreshments and good breakfast.
Smart clean room equipped with everything we needed. The restaurant was closed on Sunday.
The cleaniliness Many things: The rooms are badly designed and clinical. 1. The lighting is stark and cold. 2. There is no mirror at the dressing table and no hairdryer. 3. There are no drawers in the room. 4. The bedhead is cold, clinical and uncomfortable. 5. The shower layout makes it impossible for a woman to wash intimately because the shower the shower hose is attached to the shower rail and there is no jet setting on the shower head. 6. The bed is too low, too springy and too small. It is also too close to the wall. When my husband could not sit on the edge of the bed and stand-up to get out of bed, without banging his knees on the wall.
There was a function going on at the hotel and the room that I was in had bass of music pumping until 1am. Not the best if you have a 6 month old baby. The staff did offer to move us, but at 11 o'clock at night with luggage and baby and having already gone to bed we declined the offer.
Nothing Poor acess to rooms i.e. no lift, cot we had ordered had no mattress or bed linen, room was dark with dated furniture, view of a skip from window and the spa was closed. Not what we had expected from a four star Ramada hotel.
It was a lovely hotel and the room was very nice and the price was very good definitely worth every penny... Will definitely stay there again :) Nothing to complain about
One of the best Asian restaurants I have eaten in Very slow check in process with only one receptionist who also had to deal with groups booking their Christmas Parties..
Comfortable for the price toilet in the room was filthy
The hotel was very pleasant, decor was bright and new and breakfast was good, Didn't like the spa and pool being closed for refurbishment.
nothing rooms were not clean, insect larvae in the bedsheets and dirty bathroom. Staff were not helpful or apologetic.
No facility for using laptop - either as a dial-in facility or wireless
Beautifull setting My daughter and I shared a twin bedded room and found the beds to be extremely narrow , we are both slim people so I can cannot image how a large person would not have fallen out of the bed !
standard of leisure facilities was exceptional and the hotel represented excellent value for money, would definately recomend.
location to himley hall. disco loud early hoursof sunday morning ?
The friendliness of the staff especially on the reception desk upon arrival. Mould in the bath/show
The room was lovely and the location nice Not ideal if you do not have a car because the surounding area was not easily accessible! Raj was great on the mornings as the waiter Some of the reception staff were rude and disrespectful We were two young ladies staying and they did not seem to like this
Unfortunately the beds were hard and uncomfortable. The room was cold, the heater did not work in our room(129). Despite reporting this nothing was done. Apart from this we enjoyed our stay.
Got the room cheap through Active Hotels so it was good value
quiet and comfortable thermostat on shower did not work stuck on boiling hot when asked for bill the initial bill was not based on the rate booked through yourselves but this was corrected without any fuss.
Clean, Tidy and friendly staff. Easy to find and well located for the area. Lovely club sandwich in the bar! Shower extractor fan was constant, the main bathroom one went on and off with light ok but one over shower 'hummed' all night. Car park had lights but only ones nearest to reception were on (or working) making it very dark for late arrivals (as I was).
The staff were very friendly and helpful. Room service was exceptionally quick even though there was a large party in the hotel at the time. The breakfasts were delicious - a real treat. The mattresses were rather lumpy, but I turned the mattresses and it was much better and worth the effort.
location and comfort of room
Nice hotel set in a pleasant grounds with good road links into Wolverhampton. Room was a good side well equiped and comfortable. The bathroom was in a very poor state with patched up tiling, plastic strips around the bath and on the ceiling apparently covering up gaps after a partial refit. The tiles was filthy with black mound in the grout, around the taps and mixer shower. The extractor fan filter was thick with dust and the shower curtain rod continually fell down. For a hotel of this standard the bathroom was an utter disgrace.
The introduction of hot food at breakfast and the variety of breakfast items The small space allocated to obtain your breakfast. Very crowded. Not well planned out for volume clients
Much quieter this time, had pieceful night, not rushed in morning to vacate room Heating gauge seemed to be broken could not turn down the heat.in my room
Specified non smoking room . Given smoking room that stank.
Just excellent value. The fact that a very good continental breakfast was included made life so much easier for us as we needed a prompt start to the day.
The modern looking and clean rooms and facilities on offer.
Helpfulness of the staff. Comfortable room Nothing
Clean and well located for my needs.
Price. Would have liked more choice at the breakfast!
The room was freezing during the night and no extra blankets!
It was very clean. Nice shower in room, and the bed was lovely and comfy There was nothing to dislike . It would be a good idea though to have a selection of sandwichs or light bites, and tea, coffee available for evening. As we had to go to macdonalds to eat and my husband does not like that food.
It was very refreshing to be treated with courtesy and respect rather than being viewed as a nuisance
The comfortable bed and the cleanliness of the hotel and eating areas.
everything we wanted for a break was all on site, even the golf course! the tea, coffee and milk in our room was out of date
Everything, food, staff, facilities etc - all were high standard, the staff were extremely friendly and helpful.
The use of the suana and pool
location, cleanliness, fitness club did not cater to families even as far as no 'kids menu' in restaurant. Little for kids to see or do - pool restrictions. No rental movies etc
Some of the most friendly and helpful staff I have encountered. The spa was fantastic, beautiful and relaxing.
The staff were pleasant and courteous, especially the reception. The food was prepared and presented well. The hotel as a whole had a relaxing atmosphere and would definitely choose again if in that part of the country. Only one thing and that was the room was a bit too chilly.
Room clean and tidy and also very quiet.Good buffet breakfast
Rooms were very nice. Although very crowded in dining room, breakfast was very good Pool and spa area too busy to relax in. Also only had one pillow each instead of two
sport room (swimming, sauna, running machine...)
The interior. Very nice looking hotel with large rooms! No
Spacious rooms with all the necessary items to enable a business traveller staying over 3 days to be self sufficient Room temperature was too high, opening window too noisy and fan too distracting
-Close to the main street of Shifnal, with a lot of restaurants and shops at five minutes (walking) from the hotel.
accommodation & service
Good value hotel - booked room at about half price - excellent breakfast!! Poor heating in room - free internet advertised but connected only intermittantly
Really good value for money. Exactly what I was looking for
Evening meal excellent, room comfortable although a bit small (71) Quality of breakfast not good
the quality of the room my friends stayed in anotther room but it was too cold for them.
The noisy disco till 2am
Location ideal for areas of local/near interest in the "Black Country". Facilities are excllent both for private and/or punblic transport, leisure facilities are ideal. No air conditioning in rooms.
The easy Access To the Hotel From the Motorway.Clean and friendly. Good breakfast. The Restuarant. The food was advertised as fresh (fish) but was processed and frozen. The waitress admitted this but couldn't do anything because we had eaten the food. Not Impressed!!!!
The room was lovely and the staff were great The breakfast was a bit cold, had to send back the coffee, warm plates would be a plus as the breakfast would probably stay warmer, other than that it was nice
The food was good but overpriced by at least 20% The room was hot even though the day was not, windows open and heating off.
It's newness by comparsion to recent hotels used in the area Food appeared a little too expensive
Very good breakfast It was very difficult getting a drink after 11pm
Staff were great very helpful and pleasant too
the breakfast was really good vaule and the room was very large . the reception staff were very rude as we cheked in (a man) but this was 11.30 at night ??
Staff looked after us & the baby,very friendly. Swimming pool too hot! I swim 5+ a week,the pool @ this hotel was like swimming in a hot bath,could give someone very high blood pressure,was worrying!
Staff were very helpful and friendly. Didn't like the small bath towels.
The spacious and comfortable superior conservatory room with lovely complimentary Cadbury treats. The buffet breakfast was tasty with a decent range to choose from. Prompt and friendly service from all staff throughout.
We only stayed one night, but found the staff and the atmosphere excellent. The carvery meal in the restaurant there was excellent and is thoroughly recommended.
I like the surrounding grounds and it has a quintessential appeal about its artichect and surround. the mattress was little too firm for personal taste but I slept well nontheless
The whole experience was amazing felt totally relaxed
Great value for money, especially if you are a golfer.
the staff were very helpful and the place was beautiful
friendly helpful staff cleanliness peaceful environment pleasant surroundings No
Food, Service, staff, quality of facilities Table clothe at breakfast was not clean and the shower head in our bathroom directed the water too close tot eh taps.
generally good no issues
Excellent value for money, lovely room, and very helpful and friendly staff
The location of the hotel is fantastic as it is in a quiet placE that also gives you the chance to walk around. The staff was really friendly and helpful and the service in the restaurant including the food was great. I would have liked if the room was bigger and if there were more luxuries in the bathroom as to get the value of the money that were spent.
The restaurant was first class
lovely situation beside the canal.Good restaurant, nice place no
Everything absolutely excellent, reasonably priced and very nice bar food.
very impressed by the warm welcome to my wife and family on arrival. Food was excellent. Generally very comfotable & friendly hotel. would have preferred a swimming pool on site. Otherwise can't fault the hotel.
The pleasantness and helpfulness of the staff Nothing to dislike
The surroundings The menu needs to have more variety
The room was large, beds very comfortable, pub was adjoining hotel Nothing
Comfortable room, well equipped, friendly staff. Very good value for money. Meal very good but too much and took too long. Service a little amateurish.