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Friendliness of staff, view from room, leisure facilities. Limited choice of set dinner menu did not cater for English tastes e.g. one night choice of either veal or cuttle fish.
friendly staff, relaxing atmosphere in family, comfort and the possibility of healthy physical activity nothing to mention
Almost everything, but specially the view from my room (and from the bar !). The walls are not exactly soundproof...and I was unlucky because there was a family with children in the room next door.
The hotel was spacious set in nice surroundings and the staff helpfull, it was nice to have the pool as we had young children with us.
The Location of the Hotel and background is one of its most remarking features. You also can rely upon the staff to help you through your stay and enjoy its SPA. We also enjoyed the activities provided by Desafios Caramulo that you can sign in at the front desk,, but you always have to be advised that as they only perform the activities for a minimum number of participants some times you can be desappointed by the canceling of some of the activities the rooms need some refurbishment and they should try to increase the TV offer as its very limited
Great view, nice rural location, staff were friendly. Ate there one night and dinner was good. Had good spa packages. The leisure areas (indoor pool in particular) would benefit from some updating and maintenance. They are clean and are fine, but for a four star hotel, things like missing floor tiles on the pool floor should be replaced. Also it would be good if the hotel literature and information (i.e. on swimming pool opening hours) was translated into English for the ease of visitors who do not speak Portuguese.
Great Hotel, Fabulous setting and the staff are very friendly and will do anything to enable your stay to be memorable. I was on business nearby and the staff let my wife stay longer in the room whilst I was at my appointment which was thoughtful. The view from the room is stunning. No I love this hotel.
the quiet and the comfort
Lots of facilities from pool to excellent dining room. Lovely area with plenty of walking opportunities. Food very good apart from bones in the fish! We British! Not really enough proactive promotion by the hotel about its facilities.
Very nice reconstruction of the ancient hospital. Wonderful space. Good price value at this time in low season. The noise of the bathroom exaustion is a little boring for me that have dificulty to sleep with noise.
The architecture is excellent and gives a sense of space like few places can give when travelling.
The Pousada was a great place to stay and is located in the best spot. The shopping center is nearby and so is the city center and the historic district. The room was great the jacuzzi and spa was great everything was fantastic. I am of portuguese heritage and came to visit family about 1/2 hour away in the countryside nearby. I wish I would have found this place sooner. Even if I wasn't familiar with the area the staff and location of the hotel is a great value. I would recoomend this pousada for vistitors and portuguese alike. 5 stars! the central bar area could be somewhat more animated.
Spacious room, original but excelent location of bathroom: turned away from the bed. Attention to all details. Excelent restaurant. Access to indoor swimmingpool: no attendants to be found
absolute top in portugal
The staff cordiality, the building, the room space, the overall elegance. The fact that a golf event was going on during that weekend and the common areas were a little crowded.
Extremely friendly reception staff; unobtrusive staff at breakfast, exceptionally comfortable room (really understated on website photos); great location, stunning lounge area - Viseu is a really nice, smart town - peaceful location, handy for Busaco military museum. Not at all. Others have said it was hard to find the hotel, and this is becauase it is brand new, and the town has not yet erected signs to the hotel and locals do not know it. It is worth asking locals for the rotunda com o Pingo Doce supermercado - then they'll know how to direct you.
After two weeks of touring Portugal I appreciated the calm atmosphere of the pousada. The staff was extremely helpful.
5-Star luxury at a very accessible price. We liked everything - the pool and spa were a reason for choosing this option. Hotel is in a quiet area within walking distance of town centre.
space, view, facilities not enough parking space
Penthouse with indoor swimming pool, sauna and turkish bath; outdoor swimming pools; towels available for each activity; good breakfast; easy to park the car; Computers with free internet access Nothing to say..
The staff at the Montebelo are exellent it makes your stay easier.
Second time that we reserved this hotel. Large confortable room with a nice view. Very good breakfast and possibile to take it outside. spa available including sauna, hammam, jacuzzi and indoor swimming pool. Design hotel with very good quality. To improve the cleaning of the jacuzzi and the hammam...
Friendly staff. Clean room. Good breakfast.
Excelent breakfast The windows where dirty and the bar by the pool is a mini cabana
Good service and nice view from room.
It's a really 5 stars hotel.
Great hotel ! Nice facilities and good restaurant.
friendly staff, sitting room great space, choice of inexpensive and luxury rooms
The building and historical location Definitively the hotel has not a 5 stars standart
The staff were very nice and helpful. They did everything to make our stay pleasant. Breakfast well served and delicious. Very good location. Viseu is quite a nice place to visit and shop. The mattresses on the beds were terrible!!!! But that was about it!
i liked the common rooms they were spacious and comfortable the bed was NOT 5 STAR, poor pillows and mattress. The service was also substandard. no one helped us with the luggage although there were plenty of people in the office ares. staff was very friendly but lacking in training. Also there was no business center to check my email.
Liked the atmosphere of the hotel, a completely restructured old building. Very well maintained, beautifull location and scenery, friendly staff. lots of comfort, very clean. We did not appreciate the coffee at the breakfast, from a machine, awfull taste. Other than that there is nothing to complain about the breakfast.
beautiful place in a very good location
Took us 45 minutes to find hotel. Stopped and asked for directions three different times.
Well, it's a 5 star hotel in an old palace, what can I say. Somehow I expected more from the room, though. It was very good, but like in any very good 3 or 4 star hotel, nothing really special. If you get a good rate, then it's OK because the building is impressive. But paying something like 100 for a double would not be worth.
Building design and hotel restaurant Finding the hotel in the town by car
Central positon in City. Car parking facilities. Friendly staff. Excellent facilities in room. NO
location to old town, friendliness of front desk no bellhop to take our luggage to and from room.Breakfast did not start until 7:30 which was late and we left the hotel without coffee.
it being so central room too small, dinner not so good
The hotel is in the center of the city and is very quite
Friendly staff on front desk. Smoking. The smoke from the bar was filtering into our bedroom. The room was fogged with cigarette smoke. Smoking in alll communal areas.
Room clean and proper.nice breakfast. Atentive personnal. I find no errours
We found the hotel to be very welcoming, the personnel were very helpful, the food good and the rooms comfortable and very clean. The location is easy to find and well placed for visiting the shopping areas. The parking is also practical and easy to enter and leave. Nothing to report.
Reasonable price for offered services.
Superb position with easy pedestrian access to the old centre of Viseu. As with most of central Portugal the accommodation is somewhat old- fashioned, but the room was large, clean and totally workable. Friendly staff and on-site easy parking ( a real benefit).
Good location, nice rooms, nice pool.
Very nice location and attractive ols style casa in the pictures, beautiful garden Hotel was empty , only one more room occupied , this did raise some concern
The staff were helpful. Facility was clean and comfortable. I would give it my best recommendation!
The hotel is an old, beautiful family house. It's full of history and the guest can certainly breathe the history while walking throughthe very well restored and maintained facilities. The gardens are beautiful and very romantic. The service is good and attentious. Rooms and whole hotel is very clean and confortatble. Only minus is the location, since there's not much around, so it's a good option if you're looking for a getaway...
The room in general
The only nice thing about this hotel was the view from the bar on the top floor.
only location two persons, but two price of hotel, very bad, because customs organization is the same.
Nice staff. Nice hotel. Nice decoration. Good cleanliness of room. Very confortable. Free Wifi connection. Free parking for car. Great location. Breakfast could be a little better.
Friendly, helpful staff
Right in the centre of the town, easy walking to restaurants The parking garage was a little difficult to find
Overall a great place to stay. Beautiful House, pool and tennis court, and gourgeus landscape surroundings. Very good price for quality provided. Loads of character A previous guest spiled a beer by the pool, which was absorved by the grass. The smell atracted to many flies. This is not the fault of the managment, just lack of respect of other guests.
The staff, which are very friendly and helpful. The rooms are very comfortable and it´s a nice place to rest. The garden is beautiful and the pool is great.We loved it!
The beautiful, large, mature garden. The very pleasant setting of the swimming-pool. The exquisite, harmonious decoration of the main house.
The sound insulation is terrible. The lack of a ramp in the main hall, made us carry the bags over a flight of 4 steps. We could hear the next door neighbour talking on the phone over the wall. It does not live up to its 4 star rating!
Perfect relaxation and great value. The food was plentiful and beautifully presented and great care taken by all the staff.
The pool was a little far away from the hotel.
Our stay was extremely pleasant and had no problems at all.
I like everything in this hotel, the staff was very friendly and helpful, the room was big and very clean, the breakfast was also good. The only thing that could be improved is the bathroom heating, there isn't one, although the room as one.
beauty of the landscape,quitness of the place and good gastronomics quality and service.
great service and landscape, delicious breakfast, peacefulness. mini TV does not fit to otherwise very nice room.
room, the view, pool no wifi (wireless)
The simpaty of the staff
Room was big, clean, with outstanding view of nature. Very relaxing place. This hotel has not his own restaurant.
We enjoyed the breakfast and the Wi-Fi access.
Friendly staff, free internet, parking The restaurant was closed, anyway there was a good one at walking distance.
Spacious room with a balcony, great to look at the clear night sky. Quiet. Difficult to find since the signage along the road from Viseu was confusing, and as the hotel is set back from the road it is easy to miss.
That the restaurant was cloosed some of the days
Almost all. Breakfast not so great.
helpful Staff to far from town though main routes easily available
the direction on the road way in viseu to the hotel onix needs improvement
Decent breakfast. Large room. Room furniture and fittings were a bit shoddy.
It is a nice, harmonic style hotel. It is far from the city center, so you need a car to get in. But by car, it takes you 10 minutes.
Good value for money, nice staff, nice pool. The beds need to be changed, as they are really noisy.