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I liked our view of the bay and the hotel was lovely. It's the kind of hotel that takes itself too seriously. It was billed as a five star resort, but the only difference I could see between it and any other hotel in the states was the bidet in the bathroom.
The Spa was a lovely treat with excellent resources. The reception staff were very poorly trained. The person who dealt with my group on arrival was very abrupt and quite rude.
The cooked breakfast was not very special. Rather sparce, bacon hard.
All staff were very efficient and friendly. Our room was excellent. Arrival and departure were achieved most efficiently. No
Everything! Wine at £8 a glass was expensive.
Free champagne bought to us, as it was our wedding night. Prices of food meant that we waited until home to eat breakfast.
I can't fault this hotel in any way, i will definitely stay there again when i'm in Cardiff.
Able to relax after a long journey made to feel very welcome at all times from the staff.
The staff was courteous and the rooms were very clean. The access to the spa facilities was easy. Breakfast was a good value and the food was delicious. Parking was limited and I had to pay to park, even after booking a full weekend in the hotel.
The bed was extremely comfortable, and the food in the restaurant was excellent, the cheese board was outstanding. Nothing
convenience for cardiff bay, parking facilities included in room rate suite was extravagantly large - could have been better utilised as a single and a double room
Comfortable and helpful staff
the staff were very helpful and the food in the restaurant was lovley we found the room cold.the price of breakfast was very expensive for people who just wanted some toast and tea
Nice light rooms with good facilities.
Comfortable and all of the rooms we booked were near each other. Cost of breakfast is high considering the room prices are also high due to the rugby game.
Large rooms, comfortable beds, good shower, air conditioning, very clean. No
freindly staff, helpful, the halls and corridors were clean and luvlly and warm. the temperature was -6 at night and 0 day time, so the room was freezin, the heating system does not work well, did ask reception, but the temp 28 did not seem to blow out hot air. we had to put the bath towels on top of the duvet and slept with extra clothes on. i think with better heating yr hotel would be very good. cannot recomend this hotel at moment until yr heating system is improved upon.
Everything ... it was wonderful!
No room service available
The room and view was excellent I think it would have been nice for breakfast to be included in the price
Location! Jolyon's is in a fabulous spot right near #6 bus which takes you to anything central (Cardiff Castle etc). Behind the hotel on the next street is an HSBC bank with banking machines. Jolyons is right on the Millennium Square accross from Wales Millennium Centre. The room was decorated with love and care. The staff was very friendly and fun. Jolyon provided bath robes, cotton balls, shower caps, an iron, hair dryer, hot chocolate, tea, coffee, lotion and our tub not only had jets but lights as well. Jolyon can cook up a mean breakfast and you get to watch him do it. The best beans you've ever had. We had a great time. The only thing might be a little note on the front door that indicates you should push the small buzzer (button) if you want to talk to someone or register. The button is not obveous because of it's colour. The front door is not left unlocked for you to just walk in and there is no one perminantly posted at a front desk. Guests have cards to get themselves in and out but if you have never been there, you may be confused as to what to do. I wondered as well but finally I saw the button and pressed it. Someone came right away, I was then registered and given the pass card. We grabbed a few complimentary chocolates on the way out.
The easy atmosphere and helpful service.
Decor of the room. Friendly staff. Good breakfast choice. No lift
Staff late on duty for breakfast on 2 x mornings out of 5!!
Kindly and efficient staff, proximity to the millennium Centre and to restaurants
the beds the bar and the location
Very nice boutique hotel makes a change from the big chains. Far too hot in the bedroom.
The bathroom was updated. SPIDERS. Big spiders. And other insects. All over the ceiling. Needless to say, I didn't sleep well. Also because there are bars right outside the back windows. Definitely not what is advertised. It's also "self-service" so there isn't staff there 24/7. The area also isn't as great as advertised.
Very friendly, personable staff. Fantastic cooked breakfast. Very nice rooms.
the room was very small & basic and seem to be used as an office by hotel staff
We were given a choice of rooms on arrival by a friendly, helpful, girl. The location in Cardiff Bay was brilliant for exploring and eating out. The bar had run out of such basics as orange juice (it was Monday and they had had a busy weekend!).